Adrian S. At the Verizon Store on Orange was super helpful and efficient. He buying my son a phone a breeze and put me at ease with getting a teenager a phone. My upgrade transferred seamlessly and quickly. read more

Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through Verizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone! read more

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!

I walked into the store & a Rep. named Gary welcomed me in, wow talking about being greeted, Just a few minutes later he approached me & started talking to me about my account & the amazing offer I had in my account for being a long time customer. Come to find out Gary is the Store Manager. Gary has a big personality, professional, knowledgeable, and most important on point when it comes to customer service. Gary sold me what I wanted not what he liked. He was not pushy & took the time to explain the new purchase. I am static about my new phone Samsung S25 Ultra. I am really happy I went to this store in Downtown Redlands because earlier I had stop at the Store also in Redlands by Walmart & the Rep. out there was the total opposite of Gary. She just flat out told me they didn't have what I was looking for. Definitely not a salesperson! read more

Verizon - Mobile Phones Near Me - Redlands, California

Terrible service. Takes advantage of elderly people. Not even a real corporate Verizon store! Save your time and money and go to the real store on lugonia! read more

Customer service is nonexistent. Waited for 10 minutes finally asked the person who was there, who acknowledged our presence when we first came in how long? Told me at least an hour. I suppose they were expecting us to wait until they felt like Letting us know. read more

AVOID THIS STORE AND GO SOMEWHERE ELSE!!! THEY WILL SCAM YOU!!! This is not an actual Verizon store. They are retailer and make up their own rules. The sales associate that I made transactions with was very shady and dishonest!!! I upgraded my iphone 11 pro to 16 pro. They told me I HAVE TO buy a screen protector ($66.99) and case ($56.99) to be able to get the new phone. Things they wont tell you: * Them offering "HELP" to transfer your old phone's content to the new phone is actually going to cost you $39.99 and it's called "SET UP AND GO SERVICE". They wont tell you about it and they will sneak it in your bill. * I called Verizon customer service and I was told that the screen protector and case is not a requirement to get a new phone/ upgrade phone. * if you change your mind and return the phone there is a $50 "RESTOCKING FEE". They won't tell you until you try to return the phone. * they won't tell you that you can get the phone shipped to you to avoid buying the screen protector, case and the "set up and go service". after learning that I got scammed which is when I got home and checked the itemized bill, I decided to go the next day and return everything even if it meant paying the "RESTOCKING FEE" ($50) and not getting a refund for the screen protector ($66.99) I had to fight for getting my refund for the "SET UP AND GO" service since it was disguised as HELP and I was never told they're going to charge me for it. Do yourself a favor and go somewhere!!! Don't make the same mistake I did!!! Thank you to this store, I am now currently going to get another service provider! read more

Verizon - Break down of all the crap they charge you! Their $39.99 "set up and go" was disguised as "HELP. They will charge you without telling you! - Mobile Phones Near Me - Redlands, California

I ordered a phone through the verizon website to pick up in store. Got to the store and the sales rep told me she had cancelled my order- the phone I ordered online was not actually in stock. She told me the same model, different color, was in stock. I agreed to the color change. She asked about the deal I received online and I gave her the info. She partially sets up the new phone and tells me the data transfer from my old phone will take an hour. Then she checks me out- the price has gone up by $40. At no point prior to deactivating my old phone did she mention they charge $40 to buy the phone in store. I could have ordered one of the phones they had in stock while I was in the store or had one shipped to my house. read more

Came to exchange a charger that was no longer working. The young lady assisting me asked me a few questions and looked up my purchase through their system ( I didn't have my receipt). After verifying it, she was able to replace my charger quick with no issues. Fast, Friendly and Helpful..Thank you!!! read more

If you're in the IE and need verizon customer service, drive 100 miles away from this place, and drive fast, don't even look back because they might hypnotize you. Horrible service and rude attitudes. I wouldn't recommend going here for anything unless you have a search warrant in hand. I spent about three hours to finally get my device and it was incorrect, not what I ordered. Three weeks later, I have yet to receive the replacement and they still haven't been able to fix THEIR internal issue. Their issue is now my problem and I'm stuck with a device I did not want. Every time I call and request to speak with a manager, whoever answers the phone claims to be the manager , dude......I'm like WTF, out of the three people that answered the phone in one day.......they're all all be managers but can't dix this issue . When I go into the store, it's one person on helping a customer and the other one is playing games in the corner on his phone. If I was able to give negative stars, I totally would.....,Run ‍ read more

If I could leave 0 stars I would. I walk into the store. It's 3 associates in the store and not one stopped to say welcome. We will be with in a moment? Really? Literally stood there for one 5 minutes and no one said a word. No thanks. I'll go with another carrier read more

My phone lost my cellular data and I came to try and get it back. When I got in the store, there were two associates in the store. They were helping people and there was one other person waiting. The associates were done with the people they were helping after about 10 minutes but one of them started helping the person that was ahead of me with a long update. The other one disappeared in the back and never came out to help me. The other associate never bothered to see what I needed and after 45 minutes I left because I had to get back to work. Really bad customer service and no ability to help multiple customers... won't be back here. read more

This is the worst place ever to upgrade your phone or do any business. I've been waiting there for 50 minutes. till someone help me, and after all of that, they want to force me to buy accessories from them. Also, the employees are useless read more

Verizon - Verizon in Redlands Orange Street - Mobile Phones Near Me - Redlands, California

I made the mistake of assuming this was an official Verizon store. It is not. I wouldn't mind working with an authorized Verizon retailer, but i feel it's misleading when there are no clear indications of who they really are. I was also surprised to discover they charge a fee for setting up the device i wanted activated. I never asked them to physically set it up. I just wanted to activate the a new line on my Verizon account. Of course after I realized they were a third party retailer, it made sense they would charge a fee for their help. But had i known they were going to charge me for something so simple ahead of time, it would have made even more sense for me to just do it myself and save my money. But they did not tell me about the fee until they were almost done. But lesson learned. I do not blame the employee who helped me. But i don't appreciate what i feel was a misrepresentation from the store. If you run a good company, put your name on the door. Otherwise, you are pretending to be someone you are not. read more

I called this location yesterday to get a socially-distanced phone upgrade and had the pleasure of talking with the store manager, Bernard. I let him know that I have asthma so I need to be extra careful when I'm out doing my errands. Bernard opened the store for me this morning and was there to greet me bright and early. In order to ensure my safety, he made sure no other customers entered the store while I was shopping. He maintained six feet of distance at all times and had all the proper precautions in place before I even entered the store: x's on the floor to mark six feet, multiple hand sanitizing stations, signs posted and a regulation mask on. Not only did he go above and beyond to ensure I felt comfortable and safe, but he provided the best customer service I have ever received at a Verizon store. I have been a customer for nearly 20 years and the product knowledge, honesty, patience and care he showed were just next level. Bonus points: Bernard got jokes and had some great insight into my industry (tv/film production). So I walked out not only with the phone upgrade I was scheduled for, but with the best possible equipment to do my work and explore my passion projects further. It was also nice to have a real person-to-person conversation about sports and life while he worked on my phone. If you're in the IE, look no further than this Verizon location. Come see Bernard and you won't regret it! read more

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Super big thank you to Briana! She's the best this is the second time she's helped me through problems with my phone. It's amazing how well she knows her way around an IPhone. read more

We don't live in the area but needed an emergency charger. Can't live without our devices, haha! The manager was extremely helpful finding the best way to keep us up and running. When it's time to get a new phone I'll make the hour drive to this location. I felt welcomed and appreciated. I highly recommend them to anyone looking for a great experience with Verizon! read more

Poor customer service from the woman working there. Representative stood in the back while doors were locked during business hours.

Briana was awesome. Great customer service very knowledgeable about the Verizon product and all of the offers available to us. I highly recommend that store. read more

Go to this store if you'd like unauthorized charges added to your account. Also, they refuse to give you receipts, claiming they are available in days' time on the app. By then, the unauthorized charges have already kicked in. read more

Store says they're open until 7pm but there was no one available. We waited for about 30 mins and called the store and did not get an answer. We ordered an iPad for pick up and would have loved to actually get it. read more

Verizon - Misleading - Mobile Phones Near Me - Redlands, California

Thank you Ryan for your help! I appreciate the class regarding my iWatch! I noticed this location is much cleaner than other Verizon stores. read more

Don't do it, just don't. Keep in mind that this is a an AUTHORIZED RETAILER, not a "for reals" Verizon store. They can say they're connected in some way or another, but it's simply not true. They are two separate companies, and if you have a problem you are at their mercy. Despite what they tell you at this store, you are not getting any device free! They just finance it with the phone and charge you for accessories, then say the "discount" will kick in within a week. Do note that their devices and accessories are significantly marked up. They charged me $700 for a phone that I was able to get fromVerizon for $500. I learned this the hard way--just go to an actual Verizon store, don't fuss with these guys. They have commission breath and will tell you anything to make a sale. read more

Went in today and just want to thank the general manager Ryan for helping me so getting a screen protector for my new phone. Awesome customer service thank you again Ryan read more

Warning before signing up with them: You will feel cheated, scammed, and annoyed!!! We have never had such a negative experience with a phone service before. The contract we originally agreed upon hasn't been met, our bills are too high, the BOGO credits we were supposed to be issued didn't come when they said. When we try to reach out for service the manager is always out of the store: we are told they will return our calls but they never do to resolve the issue. It's been a part time job just to get anyone on the phone to try and handle the problem. We are told they will get to the bottom of it and call us back. It never happens. This is the second time we've purchased phones and plans in this store and it has been the worst nightmare. read more

This store barely earned a 1 star from me but because Sean, the store manager, did everything he could to rectify the situation, I felt 1 star was fair. The entire problem began when Daniel, the Assistant Manager, called my phone looking for my stepson's mom. I found it odd that he was calling my line asking for someone else. A few days later, I received a letter from Verizon confirming that I inquired about an upgrade for my phone line. That was also very odd since I never did. I decided to call Verizon to find out what was going on and to see if I did have an upgrade available. By calling Verizon's customer support line, I discovered that Daniel used an upgrade I had available on my line for my stepson's phone line without my knowledge or permission. Not only did he do that but also told my husband that the upgrade was only a few dollars more than my stepson's original phone Come to find out...we were actually being charged the full cost of the upgraded phone (installment pymts) PLUS we were continuing to be charged for the previous phone. In addition, I was no longer eligible for an upgrade since my upgrade was used on my stepson's line. When I discovered what happened, my husband had to go to the store to straighten all of this out since the account is in his name. Fortunately, he was helped by Sean who confirmed that the transaction should not have happened the way it did and offered to give us a refund for the new device. He also was very apologetic to both my husband and I. He advised us to return the phones with the boxes and he would reverse the charges. Since my husband could not leave work again to resolve this, I was asked to bring in the phone with box. The day before I went in I called to speak to Sean to ensure that I was bringing everything he needed but since he was not there, I asked for Daniel. When Daniel came to the phone I informed him of who I am and why I was calling. I also asked him if he felt I deserved an apology for all the things he did. He flatly said "I have nothing to apologize for". When I asked him if he felt what he did was wrong he simply said to me "I didn't do anything wrong". At that point, I needed to see this guy in person so I went into the store. He again told me he had nothing to apologize for and that he didn't do anything wrong. I found that very interesting because Sean, the store manager, told my husband and I that he and the District Manager spoke to Daniel about this and that he was extremely apologetic and remorseful. At this point, I feel like they are full of lip service and definitely can't be trusted. I did end up getting he entire transaction reversed and the upgrade put back into my line. I later went to an authorized Verizon location and completed my upgrade for my own line. And as long as this post is, I've cut out a lot of other details for the sake of time but needless to say, it was as an AWFUL EXPERIENCE. read more

Well. Angelica from Sprint lied to me. My bill comes out to $275.+ due to a lie. She told me my tablet was free but now I have a payment on the tablet and for the service. It turn out she lied to get a sale. Now I'm stuck paying this bill where Verizon won't help. read more

First off, this is not a corporate Verizon location. They can add on fees and added costs to items purchased in store that normal Verizon locations do not have. Not realizing this, we went in to open an account with new phones. The salesman claimed that the deal for the phones included cases, screen covers, and separate chargers (eluding that there were not already chargers with the phones when we asked). He made it sound like we were paying for a down-payment on the phones and not a bundle of accessories. We realized what had actually happened after receiving the emailed bill the following day. Be aware of employees trying to trick you into paying more! Go to corporate stores instead. read more

Horrible experience at this location. Placed my order for in store pick up at this location and it was ready for processing but they refused to process it because my order was upgrading my line not a New Service line. The rep tried to say it was out of stock but the customer in front of me asked for the same device and rep said we have plenty. When I told him I herd him say this he quickly stammered and then said well those are for new service only. We reserve that right. I was upset obviously I will not shop or attempt to buy at these horrible resellers. Said I should cancel my order because it won't be processed. It is very upsetting how these companies are representing Verizon. read more

I walked in to this store today with historically good interactions. It's why I kept coming back. I haven't been in here in a while and it was a completely different experience. 1) Verizon ( the company) sent me a phone to replace mine on a manufacturing defect. I wasn't sure about the time frame to send my old phone back, how to transfer apps, pictures and contacts to the new phone. 2) I came in and asked for help to which the woman wearing no name tag literally said "Oh I don't know" with no offer to get someone else, no advice, literally nothing. She went back to playing on her phone ignoring me. 2) I called 611 and they explained to me the process of returning the old phone and how I had to remove the simcard etc etc. 3) I ask the woman working there to change the sim card which she does with literally no customer service and was glued to her phone the entire time acting as if I had interrupted her. ( The entire time there's a woman who also works there screaming on the phone about another employee ( Mark?) and how a business account lost an order and how she's being blamed) As a customer I shouldn't have to hear any of this but I probably now know more about the stores internal issues than I'd like. 4) I ask for a manager and the woman with no name tag says there isn't one, doesn't offer a time when one would be in, what the managers name is, literally nothing. 5) Woman named Amy walks in I think maybe she has a clue how to do anything with the phone sense my data isn't going from my old phone to my new one. She stops playing on her phone to suggest I sync my gmail account ( which I did) and shrugs and says "maybe its slow" and then goes back to ( no joke) Editing pictures of herself on her phone while at work. No help, no acknowledgement, no service and absolutely no standards. I don't work in customer service, but my time is valuable especially on days off. The absolute disrespect by not one but ALL of the three women working there blew my mind. I will absolutely never go to this store again. Even from a corporate view this is terrible; they didn't try to sell me anything, ask if I needed help, asked if I wanted an upgrade absolutely nothing. Glued to their phones, gossiping and editing pictures of themselves. read more

Went in to upgrade my phone and plan on Verizon, but after discussing details decided not to upgrade either. After leaving the store got an email from Verizon thanking me for my order that I didn't place. I called their customer service at the store and they assured me the order was canceled. The guy that put in the order to begin with then called and said he needed my pin so he could cancel the order. He managed to change my PIN number but never cancelled the order. I will never use this store again. They wasted a lot of my valuable time and created more problems for me in the long run, ugh!!!! read more

After a long kind of bad week. My family member was frustrated with her phone. Being a senior citizen, she has a short temperament. Veronica was stellar she greeted before we walked in and let us know she was working with someone. My family member did not hear that I told her their was a line and we have to wait. She was getting frustrated that she was not receive service she said. Luis must have super sonic hearing because he immediately stop what he was doing and helped out my beloved one. He showed how to do a few things and he helped changed the case because she could not hear the ringer or the notifications. He couldn't exchange the case for free since we purchase it at different district but he was really patient and gave us service. I had to apologize to Veronica on our way out because of how frustrate my grandma was. Thank you again Verizon!! You have service in SoCal! Maybe I'll even make the switch from Sprint to Verizon. read more

My husband and I have been with Verizon for many many years and I have to say of all of the experiences that we have had, this was one of the best! Daniel was our sales rep and he was absolutely amazing! Not only did he spend almost 2 hours with us and deal gracefully with our craziness, he did so with the best attitude and customer service! I recommend this location! Plus they were the ONLY ones around that actually had any iPhone X in stock! I actually took the last one :) if you are looking for great customer service, stop in this shop and ask for read more

Verizon - Mobile Phones Near Me - Redlands, California

Excellent courteous and knowledgeable service all the way around, from behind the counter. Marco set me up with my new phone, explaining everything to me in detail . Went above and beyond my expectations, answering all my questions. Everyone was extremely helpful. read more

About a month ago I contacted this Victra location. We were in the market for new iPhones and watches. We set up an appointment for the dame day. We ended up meeting with Sergio to go over our options. We then decided to transfer our personal lines into a business account. We then left the store with an appointment for the following Tuesday. I showed up on time, Sergio started to get the ball rolling for the transfer of our personal account to a business account. Needless to say my pregnant wife and I were at the store for over 4 HOURS, these guys never offered us a chair, water or anything else. So a few days later our watches were not working we contacted Victra, spoke with Sergio who was no help at all. We have it some time for our watches to connect to our phones as instructed by Sergio. They didn't. I then attempted to call Victra once again and received no help. I then ended up calling Verizon Business, after about an hour on the phone with special Tech Support a wonderful woman got both watches to work properly. They were set up wrong initially by Sergio. We also purchased some lifetime tempered glass screen protectors from them, that you have to register. My screen protector cracked within 2 weeks. I registered the product with PureGear (Manufacturer). Today I received an email from puregear stating the product is not covered under warranty which I was told by Sergio. As a small business owner myself, I wasn't going to write this review, however the email today from PureGear really upset me since I was lied to by Victras employee. Oh, And the devices are overpriced. Just go straight to VERIZON! Skip the middle man. read more

Came in looking for a better upgrade on my phone, Sergio gave me all the answers I needed up front and explained all the fees ect so there where no surprises. He was extremely helpful and was very accommodating to what I wanted. He ordered my phone for me, I came and got it a few days later and he helped me get it activated. Best service I've ever had at Verizon hands down! read more

Best service ever at a Verizon. Young girl there on Monday morning by herself didn't amazing job. Very professional.

great customer service here! really helpful with my phone trade in and got me a sweet bundle for charger and accessories :) will definitely be coming back with future needs! read more

If I could give this store a negative rating I would. They are dishonest and complete crooks. I went in to replace my phone, and they talked me into all of these accessories that were supposed to be free, based on promotional coupons, including a tablet that I didn't need or want in the first place. When I had to return my phone, they told me I didn't have to return the tablet even though I said I didn't want it. Long story short, I've been paying for a service contract on it since July, which I was never informed about. I've tried to return the tablet and get a refund on the service contract, but the manager never returns my calls, and the Verizon help center says they can do nothing about it because it is an independent store. Complete disregard for business ethics. Do not shop here, unless you want to be ripped off. read more

I have never had such a ripe off before...customer for 18yrs!! I was told unlimited data...so I signed, I was told 15.00 dollars less...so I signed!! In truth my bill is 35.00 more, with less data then before, it has a roll over that was never mentioned....I used to be able to believe what the sales rep says, not read all the fine print...never again!!!! And...it took over 1 hour to upgrade my 2 phones...very unhappy with the whole thing. I was also not told it was Victra...all signs said Verizon...!!!!! read more