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Verizon

2.0 (205 reviews)
Closed 10:00 am - 6:00 pm
Updated 1 month ago

Services - Verizon

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suffering.
Luke K.

It's rare I take time to write a negative review. Usually, it's just not worth the effort when service or products are mediocre. BUT, for Frontier internet "service", I'll make an exception. Abysmal, exasperating, and pathetic are all words that come to mind. Perhaps a splash of incredible ineptitude. It took 4 tries and over 3 months to get the service set up successfully at our home in the San Bernardino mountains. They flat out forgot to come for the install twice. They came one random time when it wasn't scheduled and got mad at me because we weren't home. Insane. Afterwards, there were several glitches that were near impossible to deal with. Ultimately, I sought to cancel the service... well that's a joke. Customer service literally doesn't exist unless you count a mobile app with limited capability. After several tries and a lot of frustration never getting in touch with an actual person, I gave up and just canceled the payment method. They threw me in collections. I'm ignoring them. Then, just to make sure I know how terrible they are, they happened to be the provider at our new office location. We needed to change payment methods and again, ran into major obstacles. I ended up deleting everything on the website for our account, and reloading them in order to fix it. Don't walk away from this company. RUN.

Verizon Receipt with insurance added

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1 month ago

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4 months ago

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6 months ago

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1 month ago

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29 days ago

got a new phone today Joshua was cordial but a little sarcastic. He knew his stuff but had a little attitude.

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3 months ago

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3 months ago

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4 months ago

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8 months ago

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1 year ago

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3 months ago

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1 year ago

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4 months ago

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4 months ago

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11 months ago

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11 months ago

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8 months ago

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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4 years ago

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1 year ago

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3 years ago

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2 years ago

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5 years ago

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4 years ago

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4 years ago

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4 years ago

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2 years ago

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3 years ago

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3 years ago

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2 years ago

Crystal was AMAZING! She took care of my son and I and stayed after hours to make sure we were set.

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3 years ago

My IPhone 13 Pro Max had a SIM card failure. The girl who checked me in, fixed with a new SIM card. She provided excellent customer service!

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4 years ago

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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Page 1 of 6

Ask the Community - Verizon

Review Highlights - Verizon

I went in to purchase/upgrade my iPhone 6splus to the new 11 pro max.

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Verify this business for free

People searched for Mobile Phones 865 times last month within 15 miles of this business.

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Best Buy-San Bernardino - My new HP Laptop

Best Buy-San Bernardino

(334 reviews)

$$$

Stopped in for Pokemon and to look at the laptops. Sadly no…read morePokemon were in stock. But I did grab a laptop. When I walked over to look at laptops, Joseph helped me immediately. He was super friendly and answered my questions. I expressed my love for HP and he showed me some specials they had. I ended up going with a HP OmniBook because it was $300 off. I was considering a warranty but for 1yr at $170 and it doesn't start until after the 1yr manufacturing warranty it wasn't worth it. I passed because that's not worth it. Overall, the service was great and the value was too. I just don't like their warranty program and bummed they didn't have Pokemon.

Customer service at Best Buy has really gone downhill. The employees are great people and try to…read morehelp, but company policies often make them look like the bad guys. I've been disappointed over the last few years, both as a customer, veteran, and student. During my recent visit, I was helped quickly, which I appreciated. However, I found the last unit of a product I wanted, and it was already opened. The employee told me there was nothing they could do--I had to either buy it at full price or it would be sent back to the manufacturer. No discount, credit, or alternative was offered. The staff are doing their best, but the policies make it frustrating for loyal customers. I wish I can give more stars especially to the amazing people that work here but Bestbuy you have failed your employees and your customers.

T-Mobile

T-Mobile

(96 reviews)

$$

Went in to get new phones switched over to T-Mobile and had a difficult time getting it done…read morehowever Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help.

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).

Verizon - mobilephones - Updated May 2026

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