If I could give this business 5 more stars I would. Jose, the owner, provided some of the best…read morecustomer service I have ever received in long time. He was incredibly fast and efficient in diagnosing the problem with my MacBook. Within 10 minutes, he was already able to tell me what the problem was (ram was broken) and fixed it in under an hour (45 minutes to be exact). His prices are very reasonable too! Another shop would've charged me upwards $300 but he only charged me $135. The diagnostic fee was included so technically I only payed $70. Great guy to talk to, professional, clean shop, and again, awesome awesome service!! 10/10 would recommend.

This place is absolutely awesome!! The guy running it, couldn't be more of a cool cat! Brought my…read moregaming laptop in for some hinge work and he left it like new. Great, competitive pricing makes the place even better and a wonderful selection of services and items at the store make it wonderland to be in. Can't thank you them enough.

Apple told me my one year old macbook was dead, and that my computer needed upwards of $800 just to…read morepower on. So I took my computer to onPhiya to have my data recovered. What I did not expect, was for onPhiya to not only rescue my data, but to successfully power my macbook on, and bring the macbook to full functionality. I have never had this kind of caring and compassionate response with a tech company before. Looking through my yelp reviews, you will see that I have actually experienced an unqualified technician at a repair shop actually melting/completely destroying a macbook. And clearly, Apple and I are not on good terms. onPhiya is now my FIRST stop for any kind of repair. I appreciate the swift and truly human response to problem solving.

This really deserved no rating. Went there two days in a row. The place was closed. The store hours…read moreshowed it closed at 6p. It was only around the afternoon. The second day i went again. Same thing. As i went back in my car a man, the owner i guess, was at the door dressed in casual shorts and a Tshirt i think. He looked like he just woke up. I asked him if he was open. He said only "by appointment only." Now the "appointment" words were not on his Yelp page or front door. He told me his openings for Friday and Saturday. I was already annoyed about his unprofessionalism and poor credibility for someone having a business, i think the idea is to cater their business life around the customer and not the customer cater their problems around the business owner's convenience. If anything he seemed annoyed that i woke him up or so it seemed. He wasn't friendly, cordial, interested in having a potential customer back on the customer's time. Seems he can go back to sleep now.

I've been a customer of this store for many years. I buy all my computers, accessories, and…read moresoftware from General Technique, and he always gets me the best deal possible and puts together custom packages for my specific needs so I don't waste money on extras that I won't use. Even after moving to Los Angeles, I still make the drive to Highland for my repairs because I trust them so much. I called recently about a noise coming from my laptop and Jim was able to diagnose the problem and order the new part for me directly from the manufacturer, all while I waited! Excellent service, very professional, and very affordable. Highly recommended.

I have used General Technique for IT services for several years. They respond quickly, get the job…read moredone and their fees are fair and reasonable,

If I could give Mitchell more than 5 stars I would. I was unaware he was by appointments only and I…read morewent to his office and he happened to be there. Without hesitation he greeted me warmly and helped me right away. He was able to diagnose the problem the same day and repair it. I am so thankful that he was able to fit me in, because I know he is very busy! Hands down I would recommend him to anyone looking for help with their computer/laptop needs! Thank you Mitchell!

Mitch was friendly, professional, and diagnosed my PC issue quickly. He called back with clear,…read moredetailed repair options--no pressure, just good info. My PC came back fully repaired, spotless, and running great. Excellent service--I'll definitely be back for any future needs! Extremely fair pricing. Highly recommend!

Great customer service! My fiance is a complete computer nerd and the guy he talked to let him take…read moresome scrap computer parts he was gonna throw away. They pretty much sell anything in here. Monitors, computers, etc. Prices seem pretty reasonable too. Didn't get any repairs or anything but would come back for sure!

Went there years ago. Young kid working there back then. Knew little on fixing my unit. Returned…read moreseveral times. Would never go back there. I hope they have smarter tech!

Victor was very helpful and provides great customer service…read more He even showed me photos of the work that he did to fix my PS5 with a broken HDMI port. I can't comment on value, I knew that the bill was going to set me back a bit, but it beats buying a brand new PS5. Thank You Victor!

I originally took my phone to the uBreakiFix store in Redlands in May 2026 to have the glass/screen…read morereplaced. At that time, I also informed the staff that the battery needed to be replaced, and the battery was subsequently serviced. In early August 2026, I unfortunately broke the screen again. Because I had a doctor's appointment nearby, I took the phone to the uBreakiFix location in Rialto. After inspecting the phone, the staff there informed me that the phone was not repairable because there was old corrosion inside the device. I was specifically told that, when the battery was previously replaced, the phone had not been properly sealed afterward, which allowed moisture to enter the device and resulted in the corrosion. I explained to the Rialto employee that the previous battery repair had been performed at the Redlands location. The employee recommended that I return to the Redlands store and explain the situation to them. When I went back to the Redlands location, I was initially greeted politely. However, as soon as I explained what had happened and what the Rialto location had told me, the interaction changed completely. In front of another customer, a shorter male employee began yelling at me and immediately insisted that the problem was not their fault. He accused me of having dropped the phone in water. I explained that I do not carry or use my phone around water and that I had no reason to believe the phone had been exposed to water. He then stated that someone must have spilled something on it without my knowledge. Rather than attempting to investigate the issue, he continued to dismiss responsibility. I was then told that I could speak with the manager, who would supposedly be back in approximately ten minutes. I agreed to wait. After waiting the ten minutes, the same employee came back out from behind the glass wall and informed me that the manager would actually not be back for another 45 minutes. Throughout this interaction, I specifically and repeatedly asked the employee to contact the Rialto location to verify what their technicians had told me regarding the corrosion and improper sealing of the phone. On numerous occasions, he refused to call the Rialto store. I find this particularly concerning. If the Redlands location believed that the Rialto technician's assessment was incorrect, there should have been no reason to refuse to contact the Rialto store and verify the information. Instead, I was met with accusations and an unwillingness to investigate the situation. My concern is that the phone was not properly sealed when the battery was replaced at the Redlands location in May 2026. The subsequent corrosion identified by the Rialto location may have resulted from that improper sealing. I am not making this allegation without basis; it is based on the information provided to me by the Rialto technician after examining the device. I am extremely disappointed with both the quality of the original repair and the way my concerns were handled when I returned to the Redlands location. I believe the matter should be properly investigated, including communication between the Redlands and Rialto locations, rather than simply being dismissed by an employee who refused to verify the information. I am requesting that management review the repair performed in May 2026, determine whether the phone was properly sealed following the battery replacement, and address the manner in which my complaint was handled at the Redlands location.

I have been going to Devin now for approximately 4 years. He has always been available to our…read morecompany and has never let us down. He stands by his products and his work. I am 150% satisfied with this guy and would refer him to any individual and to any business - small or large. Thank you Devin for always helping us with our computer needs....Excalibur Attorney Service - Julie Anne Sorensen

Very disappointed!!!!! I've used my desktop at least 5 times as I use it to print important papers…read more The few times I really need it it won't go on. I had issues within the first week. I drove my computer to him twice. It's the same problem, like bad connection in the box. I went to turn on my computer it did nothing. After taking it to him, I asked well what is the problem ? He laughs and says nothing. Several times this weekend I needed to use my computer again and it acts like it's going to come on but instead it blinks a few times as if it has a short in the connection. My old computer was jus needing to be cleaned out so it would work. I feel like I was ripped off. It's not about the money as I would pay double to have no headaches!!! I value my time as well as my money but mostly the time wasted calling, texting is useless!! Go pay $500 or more if you want something that works. My time is way more valuable. I honestly can't believe he's in business.

My desktop started acting up; I figured it was my ex - whom I sent to computer school - still…read moreharassing me, after 24 years. I panicked at not being able to use it; Steve suggested I reboot it and that solved the problems. I'm old and not a techie; for his free advice he will be my go-to person after this.

Very knowledgeable with computers and is very quick on getting your repairs done recommend him…read morehighly