I recently stopped in the purchase supplies for my classroom and was greeted by Yesenia who also assisted me with my purchases. She was incredibly kind and was multi-tasking assisting another customer on the phone once done she proceeded to thank me for waiting as she was ringing up my items. I'm glad Office Depot is close by and that I can go shop with ease. read more

This place has become increasingly frustrating over the last year. As an educator who has frequented this place quite often, I can say the quality in customer service has declined. I came earlier this week to find the print center at 10:45am was closed. I wasn't given a reason why, just told by a worker that it was closed and that I needed to come back. A few months ago, I printed some material and needed to trim it with the paper cutter they have there. The blade is so old and worn out that it actually ruined some of my prints. I told the manager (the short guy with glasses ) and all he said was "sorry". He clearly doesn't give a rat's behind about anything. Four days ago, I called and asked how much it would be to get something printed on card stock and the worker on the phone told me that she couldn't tell me and that I needed to go there in person to talk to the manager to ask how much it would be. Surprised by this, and in an attempt to clarify any misunderstanding, I said "I'm talking about cardstock, the thick paper", and she snapped "yes, I know what cardstock is!" I stupidly went there again yesterday only to find a long line with only one worker at the print center, and several other associates walking around chatting with eachother, dillydallying.? This location is so poorly managed that I will never return again. read more

Came here to find a couple of office chairs for my parents. Joset Yesenia did an excellent job helping us find them and getting them loaded into the car. read more

We faced a dire crisis.... a local shortage of college-ruled notebooks, the caviar of lined paper. Desperate times called for desperate measures, so we stumbled into Office Depot, a fully stocked wonderland where college-ruled notebooks flow like water and highlighters practically grow on trees!! Usually loyal to the almighty Walmart for back-to-school needs, but we've discovered that as kids age, their school supply lists become less crayons & gluesticks and more "NASA-approved graphing calculators and notebooks w paper so mature it pays taxes." Thankfully, Office Depot rose to the occasion like a nerdy superhero, providing every item on our list, no extra stops, no scavenger hunt, no tears (okay, maybe one). When the school supply list gets oddly specific, skip the stress and go straight to the Depot. They've got the goods... and probably a really nice chair you didn't know you needed. read more

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We went there ad had amazing service from a worker named Yesenia! She was great as a female worker she pulled down a chair from a complicated place I needed to purchase without the help of a man it was amazing and we were able to make a quick purchase instead of having us wait for her coworker to come help. Also did it all with a smile and great attitude! Give her a raise asap read more

Instead of using an online vendor to buy a calendar book, I decided to visit the local Office Depot on Orange Street in Redlands, CA. What a mistake. I bought a calendar book, took a few hours, and entered data of yearly events (e.g., birthdays, MD appointments, and the like). After I finished entering the information, I realized the book cover was upside down (literally) from the pages inside the book. It was a total production error of a product sold by Redlands Office Depot. Like any typical consumer, I returned to the store to fetch a proper book in exchange for this poor production of a book. A male store clerk said I could have another book and rewrite/redo all the information at the store so that he could "keep the book." Privacy notwithstanding, I asked him to keep the book and trash it myself. Privacy matters. After all, what purpose was the book to Office Depot corporate office? Whether they trashed it or I did, the result was the same, but I could control the destruction of the private information. This particular fellow (the clerk) thought I should spend a few hours (seriously) at the store to redo the information so that he could do what with the book? Lucky me to experience a petty, arrogant, and power-controlling clerk, eh? In short, I spent another $24.00 and bought a different book. In the future, I will not support a brick-and-mortar store (Office Depot). Amazon is more convenient and user-friendly. Avoid this store. Make your copies, photos, or purchases elsewhere. You are warned. Avoid this Office Depot in Redlands. Their products are substandard, and they are not user-friendly. Read the reviews and notice the ratings. When the data speaks for itself, I do not have to say anything else. read more

I've come in here to have copies made quite a few times only because it's close to home. And every time I've come in here the workers, including the manager seem so unhappy. I'm taking it they are understaffed and just trying to get through the day. Tried even asking the manager there a few questions and I felt like I was bothering him. Refuse to purchase anything there, just have copies made if I have to. read more

We had great customer service from Andrea & Yesenia. They were very welcoming and kind.

Encountered two employees while I was there one was a gentleman that helped me find the USBs and the other was Yesenia at the register was very helpful read more

Had to buy a toner cartridge at the last minute, and Yesenia was very helpful finding me one in their backstock. I appreciate that she took the time and she was very kind. read more

Opens early staff was helpful ! I would go back and do business again. The copy and print prices were good and machine was simple.

Self-Service printers don't work. No one helped me nor even looked over at me as I was clearly asking for help.

shelves are practically empty don't come here if you're looking for anything specific. It's not nice in the store either not kept up very well. read more

Printing line is horrible. One hour to print flyers. They don't have enough people working. It's horrible.

My husband and I went to print out a flyer a few months back and the self service printers weren't working. Didn't connect on our phones so an associate was super helpful and assisted in printing our flyer for us and only charge us for the flyers we needed after he tried his best with trying to talk us through the self service printers but it was a no go. It wouldn't connect. Because of that associate who was super helpful i sent my son to go there for his printing needs. He went to the self service and same issue happened to him. He couldn't connect and ask and associate for help. The associate recommended he go to the service desk to ask for help. So when he went to ask for help they print out the flyer he needed without informing him he's going to be charged for "full service" when he only wanted help with the self service. So instead of under a $1 sheet, they made him basically pay $5 bucks for that 1 sheet. read more

The printing department is so terrible. Serviced only 3 customers in a hours even more than 10 others are waiting. Just watched the employee pack a broad in the bag by more than 5 minutes. The manager said there were many customers but she couldn't push them to be faster. And also said "keep waiting or just leave." She also said "get out from MY store!" read more

Had a delightful experience at this location with miss Cindy. She was so accommodating and helpful with my transaction. Super friendly and outstanding employee! They had exactly what I was looking for, conveniently right next to the freeway to get what I need and head back on the road. Printing services also available which usually has a little bit of a wait time. There's a kiosk to check in for printing jobs and chairs to wait. If you do have a chance to be helped by miss Cindy you'll be in good hands. read more

My wife and I came here to do our TSA Precheck yesterday and were helped by Aprille. The process was easy and Aprille was super nice and personable. read more

I went to this Office Depot in Redlands as part of my errands this past weekend. I had several documents that needed to be printed. I only had cash on me so I needed a customer service rep to print and make copies off the flash drive I brought since the self-service printers only take credit cards. I'm not sure if he was the manager, but Jose notified me the girl who I was waiting for hadn't taken her lunch break the past hour, he was going to give her her break and allow me to self-print all my items, still being able to pay cash once the receipt was printed. I appreciated the fact he was trying to give his employee a break that should have been taken earlier. The reason why she didn't take her break prior is because she had been helping customers nonstop. Jose put some kind of an over ride to the printer I was using. Once I was finished with my prints, Eva, the cashier up front, was helpful in applying my 20% off discount while Jose brought a brown document paper bag to hold all of my prints This was great service to me. Not sure why I read some pretty bad reviews. I hope this one helps those trying to make up their minds in going here or not. I do recommend this place. Thank you again to both Eva and Jose for helping me out! I appreciate you both assisting me! read more

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I purchased Nord VPN internet privacy package through the Office Depot in Moreno Valley when I went to install it the one time pass code did not go through properly ? So I could not get a refund the 1 year subscription was $69.99 and they did not want to exchange it out or give me a new setup? Because they consider it like selling a one time prepaid card Finally I was able to convince another worker to refund me the money by shear luck Don't do business with Office Depot I get the feeling they are on their way out ?! read more

Frustrated! Closes at 6pm DAILY now. I sent a email at OfficeDepot@PrintMe.com and ZERO notice via email, Times not updated Here, Yet. read more

Had 4 separate orders, only 2 were ready, just thought I'd come back later as I didn't want to bug the staff, as I was walking out Kass from the print & copy center asked if I needed more print outs, I stated yes & stated it would be nice if I could just pick my orders up all in one trip. Then as I got to my car, I realized I had forgotten one last order & Kass from the print & copy center called me & it was very generous of her to go out of her way. Thank you Kass!! This is true customer service. The reason for the 4 stars is because as I was waiting in line, I believe it was the manager on shift? She had brown hair, she was very rude & said I was waiting in the wrong line & was blocking traffic with no one else behind me. read more

Don't use printing services the employees are awful and the printing came out all wrong. The manager is no help either!

You CANNOT reach a live person on the phone. The menu sends you to endless elevator music. I tried each choice just for fun and no answer EVER. read more

The copy and print center is no longer staffed. You must sign in on computer then wait until a staff member is available resulting in excess wait time. I will no longer patronize this franchise. read more

They are really fast with online orders..which is only what I go here for so I can't speak on customer service. However, my recent order I picked up a coupon that is $10 off $30 which is great! Except it's 8/17 and the coupon expired on 8/12. read more

I ordered a universal computer charger online from this location. It was delivered through Instacart. It said it would fit any HP, but that was not the case. I tried to return it through instacart, but they said it needed to be returned in person. I printed out the receipt and drove down there. They said they could not return it because I didn't have the receipt given at the store. I showed them the instacart receipt which clearly showed it was bought there. They refused to return it. I asked to speak to the manager. She said they were unable to return things purchased through Instacart. I asked Instacart to help me with the return. They came back after speaking with the manager stating the manager claimed she did return it and gave me my money back. That was not the case. The charger was $100, still in the box, purchased the day before. Office Depot refused to return it, was rude, and then lied about it. read more

New staff that is trained properly. I waited for over 30 minutes to get my order processed because the worker did not know how to properly use a keyboard. Unprofessional read more

Every time I come in which I will not be back FOR sure ..I baught a printer here and had to return it because it didn't turn on ..then I had to buy ink because the ink that came with the printer was dried out so I baught more ink and that ink didn't work i paid for the ink with my card and the "manager a black girl " gave me such a hard time because I didn't remember exactly which card I used I only had to cards but she told me she could only run one of them ........what the he'll are you talking about this is ridiculous I won't be buying anything from this store don't go here they are unprofessional and are not worried about the customer read more

Office Depot - Office Equipment Near Me - Redlands, California

Printing department is the slowest service I have ever experienced, if I could give this place 0 stars I would, employees take 30-40 mins for 3 customers, the so called "Queue update" that you can text is always inaccurate, tells me i'm up next when there are still people at the counter, please do better read more

It was kind of cool, I went in for an ink cartridge for my printer, which are right up front. I found the one that I needed, paid for it, and walked out. I did have a question about the used ink cartridges, the lady answered my question, with a smile, and that was the end of my experience here. read more

I went in to find a certain piece of paper that I needed and Emily was right on it and helped me out. She was very patient and understanding

We went in to print maybe 7 sheets of paper on card stock. We were told that the printer person was taking her break by the manager. Later found out she was covering the register. The manager seemed to only know how to dust because he could have went to the register. So we waited the 15 minutes but in reality more like 30. And got our papers and the person didn't ask to show us a preview and our signs were off. It should have been common sense when looking at it that the fonts were all different read more

I needed help in choosing the printer ink so I called & the employee was very helpful & then I had to go into the store again I was given excellent service by their employee. When evr I'm in a jam for somethng this is the first place I go to. Location is convient & the many visits that I have had always happy with the service I received read more

Kathy in the printing department was exceptional. I needed to print ALOT of documents and posters for an upcoming baby shower and she was beyond patient and helpful! Kathy is very professional and patient, allowed me to pick and choose what I wanted and provide superb customer service. I will definitely be coming back! read more

This is a mixed tale of office supplies and food. "How so?" you ask. Just read on, and you will see. I don't usually review office supply store experiences, but I had an unusual one a couple of days ago that I think is worth recounting. I had lost (I hope "mislaid"!) my 2011 DayMinder, which tends to happen to me once a year, and decided that it was past time to try to reconstruct the remainder of 2011 before I started losing track of scheduled meetings, trips, and other important events. So, I went to Office Depot to buy a replacement pocket calendar for 2011 and 5 more reams of copy paper for my insatiable printer. I picked up the copy paper myself with ease, just noting that the price had risen once again; and then looked for a 2011 pocket calendar. Somewhat to my surprise, I only found one 2011 datebook that would fit in a coat pocket, which was not a DayMinder; and it was creased and bent. All others were 2012 models. So, I asked a sales associate if any 2011 DayMinders might be in the back. He willingly went to look, and came out with a 2011 DayMinder for the 2011/2012 academic year, which suited me fine, since the beginning half of 2011 is already gone. Then it struck me that I should buy a 2012 DayMinder, too, to be in the vanguard before they, too, run out. So, with copy paper and two datebooks in hand, I arrived at the cashier's desk to pay for my purchases. What then caught my eye was a flyer right in front of me that offered a FREE burrito, tacos, or salad at the Chipotle Mexican Grill across the street upon proof of purchase of Office Depot merchandise in an amount of $30 or more, redeemable that day only (August 20th) by 8:00 p.m. It was 4:00 p.m., I wasn't hungry, and I knew that ground beef in the refrigerator was set to expire if my wife and I did not cook something with it that night. But this bargain looked too good to pass up, and I wanted to see if there was some hidden catch to it. "I'll get a burrito and save it for lunch tomorrow!" I thought to myself. So, with coupon in hand, I drove 1 minute to Chipotle, walked in, presented the coupon and my Office Depot receipt for $51 and change, and said, "I'll have a burrito on this" while waving the flyer. Asked what kind of burrito I preferred, with skepticism I replied, "Shredded beef," thinking that this would cost extra. Instead the food preparer just smiled, and asked if I preferred black or pinto beans, and I said, "Pinto." "Salsa?" she asked, and I said, "Yes." Then she dipped into a bin containing one of my favorite edibles, and asked, "Guacamole?" Knowing that this would have to cost extra, I hesitated, and she continued on, "It costs extra." As she just about ladled some guacamole into my burrito, I asked, "How much?" and she answered, "$1.81." "Wow!" I thought, "How did they come up with that figure?" but quickly responded, "No thanks!" just in time for her to avert slathering some green gold inside my burrito. The burrito was then packaged in aluminum wrap, and passed up the conveyor belt to the cashier. "Nothing to drink?" the cashier asked me quizzically. "No thanks," I said. "I'll have it to go." My receipt was checked, the price was written up and zeroed out, and I escaped with my truly free burrito, which I enjoyed for lunch the next day. But I paid for it another way, gaining a pound the day after eating the huge but quite tasty item featuring an abundance of moist rice mixed with pinto beans, marinated shredded beef, and a fairly mild but noticeable red salsa. read more

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The absolute worst customer service ever. No help in their service area all kinds of signs up that self service copy was available. Two ladies behind the counter at the copy service but they could be bothered to help with the self service copiers even when asked several times. I will never go to this location again. read more

Came in and just wanted to print. No line, had to register and the self service printers were being hogged up for over 30 minutes. I finally get a chance to self print, told the tech I'll just do it this way. There was an error and my job was canceled every time I went to print. I was so frustrated and I had my son with me. We both just left after that. There were only (2) self service printers and people started to come in. It just wasn't what I expected. Disappointed with my experience. read more

Shout-out to Jane who was working the printing/ copy area this morning! My printer stopped working and needed to print a label ASAP and Jane's excellent service and help truly made my day better!!! Thank you! read more

Need sales people that know what they are doing will only be using staples from now on