The costumer service and knowledge from the employees here made it a 5 star experience getting a…read morenew Iphone this year. Have returned several times with questions and always a good experience with them.

I was having some trouble switching my phone from a different carrier to Verizon and was getting…read morefrustrated that it wasn't working. I decided to stop by this nice new location near my house. When I arrived, another customer was being helped, so I waited my turn. While assisting that customer, Reina kindly asked how she could help me and immediately jumped into action, managing to assist both of us efficiently and with no problem. I was so impressed with her work ethic and incredible customer service! From what I could tell, the other customer was happy with his purchase, and Reina got my phone working perfectly. Thank you again, Reina, for your time and expertise!

Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I originally took my phone to the uBreakiFix store in Redlands in May 2026 to have the glass/screen…read morereplaced. At that time, I also informed the staff that the battery needed to be replaced, and the battery was subsequently serviced. In early August 2026, I unfortunately broke the screen again. Because I had a doctor's appointment nearby, I took the phone to the uBreakiFix location in Rialto. After inspecting the phone, the staff there informed me that the phone was not repairable because there was old corrosion inside the device. I was specifically told that, when the battery was previously replaced, the phone had not been properly sealed afterward, which allowed moisture to enter the device and resulted in the corrosion. I explained to the Rialto employee that the previous battery repair had been performed at the Redlands location. The employee recommended that I return to the Redlands store and explain the situation to them. When I went back to the Redlands location, I was initially greeted politely. However, as soon as I explained what had happened and what the Rialto location had told me, the interaction changed completely. In front of another customer, a shorter male employee began yelling at me and immediately insisted that the problem was not their fault. He accused me of having dropped the phone in water. I explained that I do not carry or use my phone around water and that I had no reason to believe the phone had been exposed to water. He then stated that someone must have spilled something on it without my knowledge. Rather than attempting to investigate the issue, he continued to dismiss responsibility. I was then told that I could speak with the manager, who would supposedly be back in approximately ten minutes. I agreed to wait. After waiting the ten minutes, the same employee came back out from behind the glass wall and informed me that the manager would actually not be back for another 45 minutes. Throughout this interaction, I specifically and repeatedly asked the employee to contact the Rialto location to verify what their technicians had told me regarding the corrosion and improper sealing of the phone. On numerous occasions, he refused to call the Rialto store. I find this particularly concerning. If the Redlands location believed that the Rialto technician's assessment was incorrect, there should have been no reason to refuse to contact the Rialto store and verify the information. Instead, I was met with accusations and an unwillingness to investigate the situation. My concern is that the phone was not properly sealed when the battery was replaced at the Redlands location in May 2026. The subsequent corrosion identified by the Rialto location may have resulted from that improper sealing. I am not making this allegation without basis; it is based on the information provided to me by the Rialto technician after examining the device. I am extremely disappointed with both the quality of the original repair and the way my concerns were handled when I returned to the Redlands location. I believe the matter should be properly investigated, including communication between the Redlands and Rialto locations, rather than simply being dismissed by an employee who refused to verify the information. I am requesting that management review the repair performed in May 2026, determine whether the phone was properly sealed following the battery replacement, and address the manner in which my complaint was handled at the Redlands location.

The store clerk had an extra, recurring $10 added to my bill from a previous visit. I calmly asked…read moreabout this to a female clerk who lied and said there was nothing she could do. I told her I will pay my bill, including the extra $10, and I'll call customer service and come back later for a refund (which was later credited to my bill by boost. Thanks boost phone customer service). This sentence, without any malice implied, was taken as a threat. The clerk refused to let me pay my bill and went as far as to call the police. I actually waited for them to arrive just to see what would happen. She and the store manager banned me and anybody who came with me to the store. Including people that have never had a problem in the store. The clerk was racist because she said she feared for her colleagues safety if i came back demanding a refund, even though I never raised my voice or acted an any threatening manner. They also banned people who visited the store with me and told the store staff to call the police immediately if they saw either of us. If you can't deal with a customer asking for an unauthorized charge to be refunded without calling the police you shouldn't be in customer service.

Best service ever Josh is an excellent employee top tier he deserves a raise, I recommend this…read morestore to anyone who needs help with phone service

I recently stopped in the purchase supplies for my classroom and was greeted by Yesenia who also…read moreassisted me with my purchases. She was incredibly kind and was multi-tasking assisting another customer on the phone once done she proceeded to thank me for waiting as she was ringing up my items. I'm glad Office Depot is close by and that I can go shop with ease.

This place has become increasingly frustrating over the last year. As an educator who has…read morefrequented this place quite often, I can say the quality in customer service has declined. I came earlier this week to find the print center at 10:45am was closed. I wasn't given a reason why, just told by a worker that it was closed and that I needed to come back. A few months ago, I printed some material and needed to trim it with the paper cutter they have there. The blade is so old and worn out that it actually ruined some of my prints. I told the manager (the short guy with glasses ) and all he said was "sorry". He clearly doesn't give a rat's behind about anything. Four days ago, I called and asked how much it would be to get something printed on card stock and the worker on the phone told me that she couldn't tell me and that I needed to go there in person to talk to the manager to ask how much it would be. Surprised by this, and in an attempt to clarify any misunderstanding, I said "I'm talking about cardstock, the thick paper", and she snapped "yes, I know what cardstock is!" I stupidly went there again yesterday only to find a long line with only one worker at the print center, and several other associates walking around chatting with eachother, dillydallying.? This location is so poorly managed that I will never return again.

Young black man who helped us was super helpful and straight to the point with a positive attitude!…read moreSpace is huge but not Verizon just third party owned. 5stars for his help! 4 stars because understaffed and did not specify you have to add your name to the list upon entry. Several people came in after me and missed their place in line because they didn't add their name to the waitlist.

I cannot describe how awesome my experience with Verizon overall has been because of Bradley, dude…read morefull of knowledge and excitement to help out literally anytime I call or I visit this location and he's there. JUST ASK FOR BRADLEY and for more employees like Bradddd thank youuuu

When I looked at my watch it we 5:23 and I had already been here a while. Only people in the store…read moreare myself and my 2 sons. 3 staff members behind the counter chatting it up. We are standing there waiting for help. No greeting. Nothing. My sons are holding the shoes they want to try on and I'm standing by the ones I want to try. After 10 mins I walked out. Really could have used some help and I would not be writing this if the store was busy. We were the only ones there. Bummer.

The sales rep Michelle over there was very helpful. Help me download the app and save even more on…read moretop of the $25 promotion card my $85 purchase turned out to be only $35. Thanks Michelle, and I take all my kids, my wife and I staff is always very helpful

The service here was the bomb as my grandkids would say! Found everything I needed for my…read moregrandsons birthday. Happy 17th Jakob! Izzy and Romeo are wonderful managers (assuming they knew everything!!) props to them for helping me shop for my grandson! Might even try to get my husband in some of those empyre jeans LOL! The discounts on offer are always a great value as well! Saved me a pretty penny and I got a lot for my grandson!!

Walked in 15 minutes before closing. They greeted me very nicely and let me know to take my time…read more They let me know about their deals. They were so helpful. I found everything I needed in less than 10 minutes. Miranda helped me find the sizes I needed. She was beyond helpful. My kid is super indecisive and she helped him find a couple shirts so quickly. Thank you so much for your help Miranda we will be back.

Just wanted to say that Reyna and Ronnie at the register were the most helpful associates I've ever…read moremet. They didn't have the size I needed in store and were calling other locations just so I can get the correct shoes for my godson!!! Extremely knowledgeable about shoe sizing and durability for almost every shoe, I was blown away. These girls are the best and will definitely be coming back!!!!!

The young lady who worked last night (10/16/24) was very nice and helpful. I came in to exchange…read moresomething without a receipt and she didn't argue, she didn't make me feel uncomfortable about it. they didn't even have my size in stock but she still offered to order it for me. it sounds simple but sometimes without a receipt people don't care to try and find a solution but she did and i appreciate that. I wish I got her name but whoever she is. I just wanna thank you for great customer service. :)