Great job Kendall Store was very busy and the employee did his very best to keep all of us attended to all at the same time. He worked very hard to make that happen. Customer service goes a long long way in today's world. Kendall gets 5 stars. read more

AT&T Store - Mobile Phones Near Me - Redlands, California

Should have paid attention to the reviews before coming in. I came into this AT&T store simply to audit my account and was unexpectedly upsold on Internet Air based on information that turned out to be incorrect. When I tried to cancel the service and return the item, I was told the store could not process the return and was directed to cancel online, even though the online system offered no cancellation option. I think future customers should be aware that this location may provide inconsistent or misleading information that leads to wasted time, work and cost to customers. read more

Hear me out. The handful of times i have come here the employees don't really seem like they want to help and they certainly are not trying to relay the best deal to the customer. Today I went to upgrade to the Iphone 18 pro max and let me tell you, it was an entirely different experience. GREG IS THE GOAT. He managed to not only bring my dad's, and the rest of the family's, monthly bill down but was kind enough to break everything down step by step so my dad wasn't left in the dark guessing. He was even able to get us a 120 credit for some accessories because of a promotion that was going on. Overall, I couldn't have asked for a more dedicated and honest person to help us. Thanks Greg, you deserve a promotion and I pray the best for you and your family! read more

My Samsung S24 Ultra died unexpectedly with the black screen of death, so I came into this store looking for help. Actually chose this location because it had higher reviews than other ones! Kendall helped us out and was able to work his magic to get the phone working again! I had already accepted having to buy a new phone, but Kendall helped fix my current phone and get it charged back up. Awesome service! read more

I went to setup a business account today. I needed to transfer my number to the new business account. I was told I would have to call customer support and that transferring my number could take 7 days. I just felt like she didn't want to go through the hassle. So I went to Yuciapa and was blown away by the help I received. Professionalism, and knowledge. Go to Yuciapa!! read more

Absolute garbage service from these employees. Told me my bill would be X amount then I looked at my book it was over $200 more than what the worker DANIEL told me. Gave me some lame excuse that he accidentally did whatever & his supervisor ORQUIDEA would fix it she never did. Went to the store multiple times to get it fixed they both gave me the run around that they'd call me and not to worry. But they never called, they both had separate "family emergencies" that kept them from getting it done. Started the process 11/25, went to store multiple times to this day they have yet to call me back! Called corporate and they fixed it in a 15 min phone call. read more

On May 4th I went to the AT&T store on Redlands Blvd. I was paying too much money per month at Verizon. I brought my phone with me and the Rep who helped me was very helpful. Her name was Evelyn and she was a real pro. She explained the breakdown of the charges and fees right away. Later on that day I brought in my tablet but had a little problem with a Sim card. A few days later Evelyn solved the problem and my tablet is working fine. I would recommend her expertise to anyone looking for new phone service Thanks Richard Pinckney read more

It's ATT. Good selection of phones and tablets, but limited supply on hand. Lots of items have to be ordered. Limited selection of accessories. Good customer service. Make sure to make an appointment in advance to avoid long wait times during busy times. read more

I visited the AT&T store today around 2:20 p.m. to ask about upgrading my phone, payment options, and available deals. I was helped by Ruby, who was extremely professional, polite, and genuinely helpful throughout the entire visit. He explained everything clearly, answered my questions thoroughly, and made the process smooth and stress-free. I hope management takes note of Ruby's professionalism and dedication to great customer service. Please extend a sincere thank you to him from Mr. Hutch. Excellent experience overall. read more

Absolutely terrible. They almost never answer a call and when we needed to replace a phone immediately they refuse to tell if they have it in stock. Then we need to go to the store and wait an hour to answer that simple question. Highly recommend any company other than AT&T. read more

Came in to review my account, and the customer service was trash. No explanation as to why they couldn't access my account from an ATT store. Short guy with a big ego and no customer service skills and a bad attitude. Edit: Found out that my Son had the same abysmal experience and ultimately switched to Verizon. read more

Went in with question and was assisted by Daniel. My mom purchased a phone I had never heard of and could not figure a few things out including why it had two phone numbers. Daniel was very helpful in explaining the phone, it's features (or really lack thereof, I do NOT recommend the Samsung Galaxy A6 unless you just need a beginner and cheap smart phone). I appreciated Daniel taking the time to help even though we weren't there to purchase anything. Great job! read more

I came into the Redlands store to return a phone I had just purchased, after already speaking to someone over the phone beforehand. When I walked in, not a single customer service representative greeted me or asked if I needed help. There were about six employees present, and I had to approach them myself. I explained that I needed to return the phone and had already spoken to someone. One employee came closer and mentioned a restocking fee. I responded that I was already aware. Then another employee named Al joined in, and two others started laughing. When I asked what was funny, Al told me, "First of all, you need to calm down and come back when you're in a better attitude." I asked if they were going to help me, and he said I should leave and come back another time if I couldn't be more respectful. Let me be clear -- at no point was I threatening or aggressive. Al, you raised your voice at a customer who was simply asking for help. That is completely unprofessional and unacceptable. No customer should be spoken to like that, especially when they are not being rude or hostile. I wouldn't even give this store one star if I had the choice. Terrible customer service. Speaking from personal experience -- I sincerely hope management sees this and takes action. No one deserves to be treated this way. read more

Awesome stuff Greg is great! Very clean store with a friendly atmosphere. Was very willing to be helpful with my boyfriend, thank you again Greg! read more

worst experience I've ever had. I didn't get his name.. great start to an interaction... but he had gray hair and looked like a wannabe Pauly d. I went in because I just purchased a new iPhone 17 pro max at another location but my phone had died and it would not turn on or even show that it was charging. So after 5 mins of it being on the charger I decided to bring it in. When I got there he asked me where I got it. I said another AT&T store. He said well do you have the receipt so he could see where I got it. I said no i don't have the receipt can't you just look it up in your system under my account... to me that was common sense since he was giving me a hard time with where I got it from. Next he plugs it in also noticing it was not showing charging cause he kept plugging and unplugging it. After minutes of it being plugged in it's still not Turing on. So he grabs a charger that you can set the phone on. Again it take minutes for it to finally turn on. Very odd for a brand new phone. I had a 14 before this and it would turn on within a minute. He kept asking that when I had charged it would I see the lighting bolt cause that means it was actually charging... well duh I saw that...it's not rocket Science to know when I phone is charging or not. I've had iPhones basically my entire phone career. Literally talking to me like I was dumb. Then he said it probably didn't turn on cause it still needed to update or be fully setup.... Well that's weird when I got the phone yesterday around 10 am and it was now 3:30pm the next day...so wanted to see if it was taking a charge and actually charging. Had the audacity to tell me my usage of TikTok and that TikTok takes a lot of battery. sir I came In cause my phone wasn't Turing on...my phone wasn't turning on what does TikTok and me being on it when it's actually on have to do with my issue...so I told him well I'm going to let it die again to see if I have this problem. he was like nooooo basically saying it will happen again... he kept telling me I was wrong not listening and that he keeps getting interrupted. He was getting interrupted because he was trying to tell me how to charge a phone...and wasn't dealing with my actual issue which was that my phone takes very long to turn back on or show that its charging... so whoever is the manager really needs to let him go because I will never step foot in that store again. I will gladly drive farther. read more

**THIS IS REGARDING AT&T IN GENERAL; NOT SPECIFICALLY THIS STORE** Dear Consumer Protection Team, This is being written to express my extreme frustration with AT&T's business services and the series of unresolved issues I have encountered since transitioning to their network. I initially made the switch from Verizon and Frontier based on a representative's offer of a comprehensive bundle that included free iPhones, two wireless internet routers for our business and home, and a phone for our shop. The proposition seemed appealing, as it promised a lower cost while consolidating all services. However, since starting the transition on February 17, 2025, I have faced continuous challenges, including repeated technical issues, poor customer support, and confusing billing practices. Below is a timeline of the major issues I have encountered: - **February 17, 2025**: Transition to AT&T business services began. I was informed that there would be a deposit held until two months of successful payments were made, after which the $1500 deposit would be refunded. - **February 27, 2025**: I spent over an hour troubleshooting internet issues with technical support, which led to the discovery that a guest line needed to be established to resolve connectivity problems. - **March 1, 2025**: I spent 32 minutes discussing dropped calls with a representative. - **March 3, 2025**: Another hour and 18 minutes on the phone with support to troubleshoot further internet issues at our business address. - **March 17, 2025**: We determined that the router was faulty, and a replacement was promised. However, despite this promise, no replacement arrived. - **March 29, 2025**: After following up, I was informed that no order had been placed for the replacement router. I was also told that a $500 deposit was required to send a new router, which I refused. After further discussions, I was told the deposit would be waived, but I would need to pay $24.99 in taxes. - **April 3, 2025**: We received a bill with a "suspension notice" for $1819.69, despite already having made payments of $497.00 on 2/24/25, $384.12 on 2/24/25, and $319.69 on 4/2/25. No statements or invoices were received for these amounts prior to the notice. - **April 4, 2025**: I spent over two hours on the phone with customer support, yet no resolution was reached. Afterward, I called Wireless Loyalty for Business to cancel our accounts, only to spend another 51 minutes with a representative who could not navigate the issues either. To date, I have wasted nearly eight hours of my time attempting to resolve these issues, but no satisfactory resolution has been provided. The lack of coherent communication and ineffective customer service have left me no choice but to cancel our accounts and seek services elsewhere. I am requesting that AT&T be held accountable for these failures, including the erroneous billing practices and the unfulfilled promises made during the sales process. The impact on my business has been significant, and the time spent attempting to resolve these matters has been both frustrating and unproductive. I hope this issue can be addressed in a timely and satisfactory manner to prevent further inconvenience and financial loss **I would like to state that my husband went into the Redlands store after I tried to take back my internet router and spoke with the sales team who was able to assist him and direct him in the right direction. This was after they said they could not help; but nonetheless... they did. They were helpful and hopefully there will be some successful steps made after the weekend. read more

Moon, Tony , Al , Daniel were great, all these gentlemen provided amazing customer service and I am truly appreciative. Definitely will recommend to all my friends whom are AT&T users to stop by! read more

AT&T Store - Mobile Phones Near Me - Redlands, California

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Worst customer service ever! I was dismissed, the guy didn't even try to help me. And another employee was being rude to another customer as well. He shut up the customer and said "yeah yeah I'm not dumb" with an attitude when all she was doing was giving him information nicely. DONT COME HERE! THEY ARE RUDE!! None had a name tag so I can't tell who they were unfortunately. read more

Visited this location on June 13, 2024 and was immediately greeted by the staff and promptly helped by Michael. We were pleased to find that this was a corporate location and they were able to help us. My daughter has been having issues with her phone since APRIL. No one at other locations could help us and kept telling her that it was her phone, Apple told her it was the service. Between calling and going to AT&T and Apple, hours and gas were wasted. Michael not only resolved the issue within MINUTES he also helped us with some other issues we had. We will only be coming back here for any issues we have. He was professional, prompt and honest. Thank you, Michael !! read more

Female staff working on Sunday 02/04/24 is extremely unhelpful and lazy. I will be switching my service.

In helping a bed-bound friend, I find that it is very difficult to get assistance without friction from sales people for multiple reasons. Walking into ATT I thought I was in for the same issues. NAY NAY! Manager Moon A took over and addressed all issues: access, authorization, plans, and payment. Thank goodness! I hate doing it for my own service much less by proxy for my friends who can get help for things remotely! I appreciate people who are competent in the services they provide! Let's face it: it's becoming harder and harder to find... read more

Walked in on Sunday March 13 around 6:05pm. Was greeted immediately, place was empty, and helped out by a gentleman. He took us over to a table (wife, son and I). Asked what we where looking to do. Explained, upgrade our iPhones. Told the guy, I saw a promotion for iPhone 12 for $10.00 a month. He said yeah we can do that, but in order for you to get the promotion I have to change your current plan. I explained my plan was grandfathered, and did not want to change it. I also explained to him I read the offer and terms, and it said as long as I was on an unlimited plan I can get offer. He said "oh no, online and stores are completely different." Explained to him, that's weird because it said online, or store. He said oh well I can't do it. I asked him, " so you can't help me get new phones?" He's stated no, and said have a good day. I went to Best Buy down the street, easiest upgrade I have ever done. Since they are not commission based, it took me 15 min to do an upgrade. So to recap, since dude was not going to get a sale ( by changing my plan) he decided it was not worth his time. read more

There's so many things wrong this store. The customer service is AWFUL. They laugh at you and act like your questions are dumb but for reference I'm 25 and feel like I know a decent amount of tech. They are rude and condescending. They always throw in charges every month that they don't know how to account for. A rotten company. They also refer you to corporate who is just as rotten as them. If you join them, just know somehow they'll be billing you 400$ a month for a shitty plan. read more

Just walked into the store, and Kendall helped me figure out a call receiving issue that even tech support with at&t couldn't figure out. He patiently sat with us for an hour to troubleshoot the issue. So glad I came here and so appreciative of Kendall's skill and help! read more

Best store EVER! These guys have bent over backwards to help my disabled mother and I can't say enough about how amazing they are!!! I'm literally switching from Verizon after seeing how great they are compared to the lack luster employees I deal with at Verizon... read more

How do you find out the regional manager information to address extremely poor customer service from both the employee and management at a store location; 1971 W. Redlands Bl STE A, Redlands, CA 92373. Just purchased the new iPhone Mini on launch day through Apple. Per the trade-in instructions I made an appointment through the AT&T app to drop off my old iPhone XS Max for trade-in/credit at the Redlands location. Arrived for my 10am appointment and was greeted by an associate. I advised her that I had an appointment and that I recently upgraded and would like to trade-in my iPhone for credit. She tells me that I need to go through Apple since I bought it from them and that she can't help me. I explain to her that it tells you to trade-it in for store credit at any AT&T store. She then tells me to contact them to have them send me a box to send it in. She agains tells me she can't help me and to take it to Apple. I ask to speak to a manager. She then tells me that if I was nicer that maybe I would get helped... ???WTH??? Seriously? She never once offered to help... mind blown... but I digress. She then returns and says, "Well let me see what I can do but I don't think we can do it here." I ask if she can have the manager please come out so that I may speak to him. She quickly replies that he is in a meeting and can't be disturbed. I insist and she goes back to speak to him. The lone security guard goes back there with her. Then he returns and tells me that I have to leave the store. Another associate comes out with them as well. I explain to him that I asked her for a manager. He then tells me he is the manager. His name badge George did say manager. I explain to him what happened; then I ask him why they are not trained on how to handle the trade in program that the company is currently promoting. He then tells me that they are trained. At no time does he even attempt to diffuse the situation or even really show any form of customer service skills or work ethic. I would never recommend that location to anyone. I have never felt more unwelcome in a place before. I have been with AT&T since before the iPhone first debuted. Through all the upgrades since then never had I had an issue with AT&T stores customer service.  I ended up finding a newer store that opened closer to me. I walked right in and they helped me right away. They knew exactly what I was talking about and how to process it. They even explained the whole process to me without me even having to ask about anything. Now that is customer service. Avoid this location until they get manager George replaced and some properly trained employees at 1971 W. Redlands Bl STE A, Redlands, CA 92373 How do you get in contact with a Regional Manager? read more

Sales Rep. Stephanie S was no help at all. Instead of upgrading my 14 to a 15, she proceeded to add another line and add-ons without my knowledge & consent. She was thinking with her own wallet. It amazes me how she asked for a 5 star review when all she provided was a disservice. read more

If I could give this place 1 star, I would... This location has the worst service - rude, pushy associates, treating me like I'm lesser or like I'm wasting their time. Don't waste YOUR time by visiting this location. read more

PUBLIC BE WARE OF THE EXTREMELY SHADY OFFERS @ AT& T on Redlands blvd with assistant mgr Greg R. Will be pursuing better business bureau advise & legal Promises the world @ does not deliver Stay away! read more

Jasmine goes above and beyond for her customers. Upon arriving you could say I was a little heated and probably had a slight attitude due to an issue with my account unrelated to jasmine or her physical store, however, she handled the situation professionally, managed to lighten the mood and even put a smile on my face. Jasmine was patient with me as I explained the problem and she went above and beyond to not only fix the problem, but she far exceeded my expectations. All in all, I left a satisfied & happy customer. I highly recommend this store! read more

I see why they have only two stars. They offer you false advertising by offering you a high amount on your trade in and then they do not hold up to that at all. They actually told me that they would not give me anything for my trade in. I had my phone for many years and had a small blemish in an upper corner ( which they can replace that entire front screen for a minimal amount...I've done it) it was in excellent condition for having it that long. Instead of saying, "I'm not giving you anything", he could have offered SOMETHING. They are very unprofessionally dressed to be selling. Really? You wear a baseball cap to your job? Says a lot about this store. My original sales rep was very nice even though he gave me false hope and promises. I've been coming here for years and even way back when they were Airtouch....very sad indeed. read more

This store really has no clue how to tell the truth. I was told so many lies just so they can make a sale. I was promised a $100 rewards card in January. Still have not received it. All I get is the run around from everyone. DON'T GO TO THIS STORE!!! read more

Horrible customer service. Was ignored for 15 minutes, got service for an instant, then was ignored for another 25 minutes.

11/3/2022. Went to ATT store in Redlands and was greeted by gentleman in no apparent att wear or business attire. Even the security guy was wearing a uniform identifying. We asked about getting a new IPhone or upgrade, and he stated they didn't have any, also asked about our plan, he stated it was old, and was not able to tell me difference between my plan and new plans. I had to walk out to car to get my IPad to compare plans myself . Also asked about trade in he said he didn't know much. I asked about paying for new IPhone, he said go to Apple Store. Didn't try to find solution to keep my business. I didn't care if there was an issue with what I wanted, I can't believe this idiot is working here. Has no clue. How can a business function? I guess we'll just be glad he showed up to work. What a joke , our country is going to shit. Just take some pride in doing your job. Managers WTF.??? read more

Super nice patient Smarter to make a appointment ahead of time The reviews are not what this store is like at all Its actually chill with great sales people who try there best get you what you want 5 stars the way read more

AT&T Store - Great deal - Mobile Phones Near Me - Redlands, California

Went in to switch over from a different company. Luckily they had the phone we wanted, but when we got our new bill, they had added insurance without our knowledge. We were never asked or told about it in the store, otherwise we would have declined. Thankfully we caught it early, but it was done without our knowledge or consent, and without them even mentioning it. This is shady business practice, so check your bills for any added fees they put on there without telling you. They get compensation for adding insurance, so I'm not surprised they do this to people without letting them know so they aren't able to refuse. read more

Evelyn was great! She was very friendly, knowledgeable and patient with explaining all the options and plans for my upgrade. I went in the next day to deal with some verification issue and she stopped by and took over the gentleman that was assisting me, to deal with my issue. read more

I'm very disappointed with AT&T made another account without a contract when that happened they had told me that they will help me to get out the other contract they had taken out money from my account twice from the old one and the new one have bills to pay and they take out money on both accounts when they had told me they will help get me out on the other account.... I will see what happens when I go tomorrow cause I need my two refunds back sooo I can pay my bills.... just wished they would keep their words read more

Went to upgrade my son's phone. Then when the bill came the next month they added 2 extra lines which I did not ask for. I called and asked them what happened n the so call manager keeps dodging my calls Liza. The staff kept saying she's call me back to tell me what's going on. But they never did. I made a fraud report online. They email me back saying they can take the 2 extra lines off but cant reimburse me because there's usage on one of the lines and I should contact the store. So I called again n spoke to a Robert n he said he'll tell another manager what happened n remind "Liza" to call mr back but its been 3 weeks and nothing yet.So yea this place open extra lines, charged me for it n SOMEBODY has been using that the line! And I'm not getting my money back.! read more

I would like to THANK Kendall and Anthony for helping me get personal matters taken care of with my husband I Phone. These guys were so caring and took time with me to get my husband phone canceled and a new phone set up. I am not technically savvy or I phone savvy, but these guys were awesome . Thank You so much read more