Outstanding ! My husband and I went to look for new cell phones and we were approached by Chris Sanchez, he is extremely knowledgeable. He is a Great Customer Service Rep ! You guessed it was a good experience for us ...we bought two new Android's . Kudos Chris ! read more

It took 1.5 hours to drop off a modem. To make matters worse, one of their leads, Destiny, sarcastically shouted across the room for me to sign in the moment I walked in, in a condescending tone. While waiting, another customer began to talk to me and complained about this same employee without me having brought up my own experience with her. I let the manager, Christian, know about the ridiculous wait and my experience overall, and all he had to say was "thank you for your feedback" in a curt and condescending manner. I'm simply in shock at the ridiculous level of unprofessionalism here. I'm sorry to say but this left me glad that I cancelled my account and returned my equipment. read more

Today,March 31, 2026 I tried to cancel service with spectrum. The idiot I was talking with refused to process the cancelation, stating all kinds of things. Finally, after 35 minutes, I threatened to sue, and he cancelled it. He still didnot quit. After an additional 15 minutes, I hung up on him. You do business with spectrum at your own risk.​ read more

I was late by one day of cancelling service and they wouldn't make an exception. I was forced to pay for a full month even though i cancelled the policy a day after the billing cycle. I requested that they waive the fee d/t it being less than a day but they denied it. Was not happy with their customer advice at all. Would not recommend. read more

Horrible service and always going down. Canceling service is just as bad. Tried returning equipment twice now. First had an appointment but their "internet" was down, surprise, surprise. Then I tried again another day and the line was way too long to waste my time. Attempted a chat with them and the support person in Texas closed the chat. They said they will fraudulently charge me for equipment I attempted twice to return. I cannot waste my time playing their games. Avoid Spectrum lime the at all costs. Not worth it. read more

We've had Spectrum WiFi and home phone for a while now. Not many issues, however for Christmas I decided I wanted to add their mobile service too. I walked in with no appointment and David assisted me. I feel like I got a good deal on two new iPhone 15's. So far mobile service is amazing and I had no complaints. Location is nice and everyone was helpful. read more

The customer service is very bad. Today, March 3rd, I went to the store for a service and they didn't treat me well; they treated me badly. All the employees had a bad attitude and treated me very badly. They told everyone who arrived to go to another store; they didn't want to serve anyone. I went to another store and they served me in 5 minutes. In my experience at that store, the customer service was very bad. read more

Spectrum in general, not this office. Expensive and service cut out, and it's game 5 of the World Series!!!

I was about to leave spectrum due to my high bill and poor customer service in the past and over the phone. Today I went to drop off some equipment and Chris Sanchez greeted me and helped me throughout the process. He treated me kindly and helped manage our outrageous price for internet. He is the best employee I have encountered at spectrum. He saved spectrum a customer because I will be staying with them for now due to his service. read more

Customer service is horrible. Can we at least poke head from behind screen? Nope too much trouble to say "hello, my name is..." nah who cares read more

Our family got tired of the internet going down since we got Spectrum when we arrived at our new home. I work from home and not having internet was VERY inconvenient to me. The service would randomly go down for 3 hours and the longest time we were without internet was 7 hours. When we would call the Spectrum representatives, they couldn't tell us why the internet went down, just gave us an approximate time that it would be up again. Then of course, I would ask for a discount for having no service. We loved the channels we were able to get with the bundle, but it didn't justify continuing with their service when the internet would go down, so we had to switch services to their competitor, which costs less. read more

The customer service in this store was so poor that after 30+ years of service - from Time Warner. I decided to ditch spectrum altogether. It was a simple upgrade to new iphones - the upgrade and transfer was so botched that even apple said to take it back and have them redo it. She refused to help or fix our problem and told us apple is wrong and she is right - but the phone has no data!!!! We had no service for 3 days thanks to this store. Upon asking for management, I got. shes out, shes not here, shes at lunch, you can wait there in the corner and wait if she shows up.... The manager next day gave us our refunds, But they did a really good job in shooing off loyal customers. Who ditched the whole spectrum service ...due to incompetent service from this office. read more

Got there and only 1 person was before us. Only 2 people helping customers. Eventually 14 more people came in, and 1 of the workers goes out for lunch. After 1 hour waiting (remember we were #2) they said they didn't have the phone we were waiting for! Can't they place a sign on their phones when they are out of stock? Horrible place... don't go here for help or phones! read more

Alex - Alejandra - was very helpful and patient. Exemplary customer service - help in adding cellular service and recommended updated internet equipment. Thank you! read more

I enjoy Spectrum's internet and cable services, but all is not completely terrific. I am retired and watch lots of TV. Spectrum's charges are not cheap - $250 per month. I was just informed that pricing is increasing $10 per month this January. Time to shop for a new provider. read more

I went into this store to make a payment. Associate Leena helped me (I say that lightly) she definitely needs to work on her lack of customer service. I understand nowadays it's hard to find quality people and she fits the bill. Rude is the best way I can describe her. Spectrum, hire better quality people, if you can. read more

David is an asshole. worst customer service I have ever experienced. So unbelievably rude to loyal customers for years and years.

Absolutely the worst customer service I've ever experienced in my life. I just recently switched my business account to Spectrum with 18 lines. We needed to upgrade two of the phones so we went to our nearest Spectrum store, what a mistake!! The lady we approached was extremely rude from the beginning. I told her we were there to get new phones for two of the lines and that we were a business account. She said I can't help you unless you can verify your business and that she needed a business license to do that. Obviously, I don't carry my business license in my back pocket, but she could've easily got customer care on the phone to verify me. I had my drivers license with me with my name on it and I also had a corporate business platinum American Express with the business name on it and my name on it. She would not help me and told me I had to call customer support, which I did. Customer service told me they needed to create the order then go through customer service to verify me. While I was on the phone with Support and had the clerk in front of me, she turned her name badge around so I could not see it. I also mentioned maybe I made a mistake. Switching to this carrier since I could not get good service, her comment was you can always go back! Wow! I guess Spectrum doesn't want Business. Management at the store needs to do some serious overhauls! No one was nice in there. No one greeted you when you came in. No one had a pleasant look on their face. Everyone just looks sour. Maybe it's management and they all hate working there. I don't know what the problem is. I will handle all my business directly on the phone through spectrum and I won't go anywhere near that store again. I wasn't too surprised when I went on Yelp and I saw they have several comments that are similar about customer service. Corporate needs to do something about this store, which I plan on calling after I send this review read more

I came into the store to cancel and return equipment due to moving. I thought I would be there forever filling out form after form. To my pleasant surprise, Danielle made the entire experience seamless, quick and efficient. The customer service here is superb, thanks to Danielle! I highly recommend this particular Spectrum store! read more

very easy experience signing up for Soectrum home wifi over the weekend and having it ready next day to work from home. Very orderly system with signin read more

Spectrum - payment kiosks - Internet Service Providers Near Me - Redlands, California

Horrible, rude customer service. Only wanted to return equipment and they refused to take it. Leaving spectrum now due to this experience. Save yourself frustration and go with another carrier. Awful! read more

I recently upgraded my phone, but since the store didn't have the model I wanted, I arranged for it to be shipped to my home. I faced difficulties transferring the data once I received the device. When I visited Spectrum in Redlands, the associate (Dave) showed no willingness to help or guide me in resolving the problem. I am very disappointed by the poor customer service and their lack of interest in addressing any issue. read more

Spectrum's rates for the internet speed is not competitive compared to Cox and especially not compared to Google fiber. However I had no choice at my apartment and got Spectrum internet. Fast forward 2 years later after moving and finally being able to get a much better internet provider, Spectrum never stops calling me. I spoke to their representatives and said it's not even an option at my new apartment and please take me off your list and they still call from different numbers with their "deals" all the time. I just try to block every number they call from. I would NOT recommend Spectrum, they carry themselves like a scam company would. They are obnoxious. When I had Spectrum and told them I was planning on canceling they started saying they would lower my rates. Guess they could be more competitive with their pricing when they think they're losing someone. read more

I don't know how this store averaged 2 stars. My service was great - fast, very helpful and I got exactly what I wanted. Thanks, Leena Mancha, for your help read more

I went to this store today to upgrade one of our cell phones. The man at the counter was INCREDIBLY RUDE! His name is David. He called me a liar. he was condescending. how does this man even have a job?! I doubt I will ever return to this store again! My advice, don't go to this location. sheesh! read more

Daryl was super sweet and very helpful. He help me and my hubs get new phones and walked us thru the transfer process and helped us open new lines. Definitely recommend this place, the ladies were also very nice but didn't catch their names. Thank you again Daryl. :) read more

Never use Spectrum. Because we moved out of state, we canceled our service at the beginning of the month, only using them for a few days. They are insisting we pay them for the entire month for service we didn't use. I would highly recommend any service other than Spectrum. read more

Husband lost his phone. Ad an eleven iPhone. Time for an update. Customer service great Daniella helped us. Clean store. Very professional great selection of iPhone. Updated to 15 pro. read more

Very helpful young man that I had the pleasure to meet , definitely made things easier for me when transferring services from my 12+ years service I was with . Thank you Bryan for understanding what exactly I needed and I'm proud to say I am now a spectrum member . read more

Spectrum has been having giving me problems for almost 2 years . I have been trying to switch my plans and they were no help & also my payments don't want to go thru it's been 2 months now .. this is bs if u tell me I been telling spectrum works that I need a modem that's all I need and they were no help at all . read more

Went to this location to exchange equipment for Internet and tv as it didn't work. They had the order in their system but refused to exchange the equipment as I was not authorized on the account. When I set up the exchange with spectrum over the phone they were more than helpful and told me exactly what to do never said I had to be authorized. At the store instead of being helpful they turned me away. An employee who wasn't even helping me started mouthing off to me. Amazingly poor service at this location. Just may take my internet, phone and TV service to a provider that actually provides a service. Thank you Sebastian for you epically bad service. read more

The salesman quote didn't match the emailed quote and numerous discussions it did not change. When I finally agreed and I found out no tech comes out. They mail you a box of crap to install yourself. Easy if I was a millennial. When the gal got snotty after being on hold for 58 minutes I secured that was enough. read more

Worst. Internet. Ever. It drops multiple times per day. Streaming doesn't work because it drops, my son can't do his online school because it drops. I constantly have to reconnect devices to the network... because it drops. Customer service is just an automated waste of time. Their solution is to move the router closer to the device that is having trouble. Stupid. I can't wait to get rid of this crappy service. Do yourself a favor: Don't get this. One star is too generous. read more

The Redlands Spectrum office always gives me the feeling that they don't want to help. They practically argued with me about having an account with them because their software wasn't finding me. the rep was talking over me when I was trying to explain why I was there. He was unwilling to call an advisor so we could get help. they don't seem to be able to do the things phone advisors can do so why are they there? I It's worth the drive to Yucaipa for service read more

Customer service is awful here!!! 2 months ago.. It was my turn in line, I went to the counter told the associate what my issue was and told me there was too many people waiting in line and he could not help me at that moment! Clearly he was more interested in making his quota read more

Spectrum just gets more expensive over time. Even with bundling. Their tech support is good when needed. Over the phone is hit or miss with support. In the store the customer service is adequate. read more

Pass on this provider. Do not recommend. I have to log into wifi every time I turn my tv on. Hassle and annoying.

Useless store! They can't even issue me a SIM card. They said I have to call and request the SIM card!

It feels like Spectrum hates its loyal customers. Spectrum's entire focus seems to be on attracting new customers while providing poor and expensive service to existing customers. Think about it...a long term loyal customer might have a bill of over $225/mo so a new customer can get a better plan for under $100/mo. A decent company would understand the value of existing and new customers and offer them both a reasonable rate somewhere in between. Spectrum has all sorts of tricks to make it hard to fire them. They make it dufficult to downgrade or cancel services on line by trying to force customers to call so their hard sale team cam try to talk you out of canceling their service. Spectrum, in my opinion, should be avoided at all costs. I'd rather get a poison oak rash than have to deal with Spectrum again To add perspective, we had had cable through Spectrum and its predecessors for over 35 years. read more

Worst service and throttled my internet every day affecting work often . I left and many did also . Now they are desperate to get people back and offer faster cheaper service . No thanks . Worst programs and practices . read more