I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

We went inside to return Verizon's old internet modem. But the customer service person was rude…read moreand refused to accept it. He stated that he didn't want to be responsible. We were told over the phoned to return it to any Verizon's store. Since the customer service at the Verizon store refused the modem we would have to call them back on what to do next since I was charged double for Verizon and Frontier's service for the last two months. Drama!

I already had a spectrum TV and internet account and we had our phones with AT&t. Decided to change…read moreto spectrum mobile to save some money and we did. AT&t has raised the price many times over all the years. The last was to not recognize veterans and servicemen with a discount and removing the discount for direct pay. Guess the CEO needed a bigger bonus this year. We've had them for many years and we just got sick of it. Dorn was our attendant at spectrum and he was terrific. about price, phone selection and explaining everything. We highly recommend them.

Christian, the store manager, was unprofessional and rude. This is not a store I would ever…read morerecommend anyone using for ANY service. (NOTE: I did not find out who I was talking to until AFTER I returned my equipment, so I figured I was just speaking to a random employee) The purpose of my visit was to return equipment after a recent move. When I arrived at 10am and checked in, there were quite a few people ahead of me so I decided to make an appointment and come back later. I arrived at my appointment time and had trouble checking in. After trying for a few minutes, I asked the nearest employee, Christian, for assistance. Christian seemed annoyed to help and was condescending during the entire interaction. I explained I was having issues with the kiosk and showed him the confirmation for my appointment. He asked if I tried the confirmation number or my email and I told him I had tried both. Christian then attempted them for himself as if I was lacking the skills to do this simple task. After he also failed with the kiosk, Christian tells me that I must add myself to the wait list and have a seat since there was nothing he could do to fix the problem with my appointment not showing up. My face literally said everything my mouth wanted to say out loud to Christian and his poor customer service attitude. Luckily after waiting 20 minutes or so, I was helped by another employee who was very pleasant and gave me the name to the terrible employee I had interacted with as I came in for my APPOINTMENT! And to Christian, may you wake up every day to have the day you deserve!

We had frontier about a year ago, the worst internet we've ever had! The tech was awful and sloppy…read more Used black cable on our white walls. Used some sort of gummy adhesive to fill in holes. Looked horrible. That eos box thing was a nightmare. I think that's what it was called. Switched back to spectrum within 2 months. Now frontier keeps sending sales reps to my door, one came at almost 9 at night one time I've told them repeatedly we are not interested. Today another pushy young guy came, I listened to his little speech to be respectful. Told him who we were with and very happy. Not interested. He would not leave. Asked to speak with my son, who just got home from gym, hit the shower, studying for mid term, insisted on coming back. I said we aren't interested. He thought by flashing his Verizon logo, like that would do something. No we aren't interested. I tried telling him I was cooking dinner, kept talking. This guy is more bothersome then a damn Jehovah Witness or one of them Mormon boys. Please do not send anymore sales reps our way! Please.

We went to Verizon to get a new phone and they said they were having a promotion with Frontier;…read moreFree internet service for 6 months. We said yes and verizon told us Frontier would come set it up. We had it set up, and about 2 months in, my husband got a text stating it was disconnected because of non payment. We contacted Frontier and they told us our verizon account was never properly connected with Frontier and we were never actually signed up. So they agreed to remove some of the fees we were charged, but we still had to pay for what was supposed to be a free trial. Then they said our account was now connected properly and we would receive the free trial. Still no free trial. within a month we just canceled. when we got the final bill, there was an early cancellation fee of $75 and an equipment restocking fee of $50. in total our 'free 6 month trial' that was really only about 4 months cost us $230. This felt very scammy.

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Daaaaaaayyyyyum this store is off the hizzzle…read more It's an amazing store right off of Holt and San Antonio next to the 7/11 in P Town the store is excellent and it's an amazing place to get a phone This store has great deals and great people full of positive energy come here and bring your kids because they got deallllllllllz

Elizabeth at the Boost Mobile on Holt on June 22nd at 3:58 pm was extremely rude to me and my mom…read more We just went to see if we need a new SIM card for my moms phone and Elizabeth said we do. So we bought one but asked why my phone worked if I transferred my SIM and she just said "your SIM has been in your phone for 92 days" and I said "but I didn't have to buy a new one." She said "Well typically that's not how that works," as she proceeded to put her AirPods in and go on her phone. My mom said "Well looks like she's too busy, let's get out of here," and she talked back, "Well that's your opinion." First of all, she couldn't answer our question, secondly gave us attitude when we found out we didn't need to buy the SIM, and was very unprofessional going on her phone and putting her AirPods in as we're talking to her. Did not seem like she wanted that job and was unnecessarily rude to decent people just looking for help.

Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

I have been a loyal customer for many years with as of today 7/23/ 26 my 92-year-old mother has a…read morelandline . The problem with frontier they give you nothing but false hope to fixing the problem . Now it has been a week still no answer as well as service . They indicate there is an outage . Such **** a doodle crap. Frontier is merging with Verizon Frontier you just lost one loyal 92 year old lady . So mama will be a loyal customer with SPECTRUM Customer service: try switching over to Spectrum

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

Wish I could leave a 0 in reviews. Horrible service, can't speak with a rep. Have to deal with…read moreAI. IT'S CRAP DON'T RECOMMEND

My parents got Frontier internet, they didn't like the service because it was not fast enough…read morepriced increased. They cancelled in May 2026 they knew they would pay that month and a cancellation fee. My parents are older I checked their bank statements and they still got charged for June, and July. When I called after I got the bank statements the customer representative said because it was because they did not remove the debit card. They did not reimburse them and said that they would remove the debit card as if that made it okay. I don't trust this company or how they treat the elder the service is not good, the over gauging is terrible, and they take advantage of older people. Don't use them.

I just switched to frontier internet and was promised the world...a lower price, billing would not…read moretake place until 6 months, etc. but in reality that was a lie. They are charging me a higher price and billing started immediately I called customer service and they are so rude and unprofessional including the supervisor. There are other options out there. If it sounds too good to be true... it's a lie! Frontier shame on you!

We have had trouble for weeks with our channels freezing up constantly. Have called Spectrum…read moreseveral times; they had someone come out, and we also saw their trucks in the neighborhood. But they can't seem to fix whatever the problem is so we are switching services. They are also too expensive for what we are getting, which is a terrible connection most of the time.

Andrew is the man! I had issues signing onto my new iPhone and he was very patient , he had to stay…read morea little pass closing time to help me out and not once did he get upset awesome dude I would really recommend him for customer service. Thank you Andrew appreciate you man

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.