Same old communications business, different day. Frontier promised me that they would not increase the rate of my plan and they kept that promise. Instead, they discontinued my plan and forced me to a more expensive one. What a slimy way to do business. I'm not saying that prices should never change, I am saying that the way these cable businesses do it is sketchy. They know it and everyone who is a customer knows it too. Just ask around -- everyone loathes their telecom company. read more

I just switched to frontier internet and was promised the world...a lower price, billing would not take place until 6 months, etc. but in reality that was a lie. They are charging me a higher price and billing started immediately I called customer service and they are so rude and unprofessional including the supervisor. There are other options out there. If it sounds too good to be true... it's a lie! Frontier shame on you! read more

I didn't want to put any stars but it made me so I could post this but I am So tired of the frontier employees who install the cables in our area leaving there trash especially the fact that it is for someone else's property but the pole is located in front of my house so it gets left here I don't have frontier because the quality is trash as well but this is ridiculous do better and pick up your stuff this is the 3 rd time they have done this and your grown men you should be embarrassed read more

Frontier Internet - Trash left by frontier guys again ghetto trashy installation techs - Telecommunications Near Me

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Horrible , can not login or get a person on the phone. Trying to return equipment . Tried the app says I do not exist as a customer yet they continue to charge me for internet. read more

There internet service is amazing. There customer service is absolutely garbage! They also dont disclose ALL THE HIDDEN FEES WHEN YOU SIGN UP! After my router died i called to find out where I could go get a replacement, I was told they didn't have any actual stores to go swap out my faulty router and I would have to wait 3-5 business days for a new router. After 8 months of service and having an awful conversation with the representative I decided I was going to cancel my service. When I recieved my final bill I was charged with an early termination fee of 17$ on top of a 50$ equipment restocking fee as well as the little taxs they added in with my final month. I went back with spectrum. They have local stores so you can go swap out your equipment when it fails. No 3-5 day wait oh and no restocking fees no early termination fees. Ill pay a bit extra for better service than Verizon can provide. read more

These five stars are solely for a field technician named Vincent!! Absolutely the best customer service I've ever had since becoming a Frontier customer. We've been with Frontier for several years. The phone techs are rude and not helpful at all. The salespeople try to sell you unnecessary equipment that you don't need! Vincent goes above and beyond to satisfy his customers. He is great at his job. Vincent made me feel like I matter and he cares. Very kind and knowledgeable. I will always request him any time I need a technician to come out. Thank you so much Vincent, you're the best!!! read more

There is a minus in front of the one star. I just hung up from Frontier Customer lack of support and crazy making department. One hour!!!!!! And what we agreed upon was still not done. Just alot of talking at 60 miles an hour from the rep on the phone AND in the end she had to "make notes" in my account because it was not done and the notes would be there WHEN I CALL BACK!!!!!!!!!! this, by the way started when I discovered I was paying $40.00 a month for the same service exactly than I needed to. They now have two credit cards and I cannot stand the idea of calling again!!!!! read more

Today is 9/24. Been having issues with Frontier as of last Friday. The tech Michael came out this morning and switched out our boxes and now our internet service is not working. We have no access to nothing in our home. I work from home and been down all day. I've called 7 times today and I can't get no help from anyone. Only thing I keep getting is the run around saying that someone will be out tomorrow 9/25. Every seconds count that I'm not logged on. This is a huge let down for me. I'm so frustrated and disappointed I don't know what to do. read more

I have no words for their customer service. They are quick to sale, but after that, you are pretty much on your own. I will be shocked if you can say you had even a decent experience. . Stay away if you care about your mental health. No price value or mega hertz is worth there services. High percentage your fast Fios services won't even work. There is NO chance you will talk to a representative without long waiting, transferring to an answer service. They Do have a 24/7 Chatbox... have fun with that read more

Internet is always disconnecting. Tech has to be called. They reconnect. It disconnects in the middle of the night. I chat with giga concerning the outage. It sends another tech. This has been happening since I had the service August 2024. This is the worst service. It's always stressful situations with the services not working. Giga has run out of answers and help. It keeps telling me to unplug. Unplugging stopped helping. They also said they didn't receive my payment. I paid my bill I in person at western Union inside Walgreen I have a receipt. They said I have to go and find my money, and charged me again. So I double paid. No customer support. I refuse to pay on line. Their service is inconsistent. read more

Avoid using Frontier as your cable/internet provider at all costs. I am now on my 9th call to get them to cancel services. I made the initial request June 24th, my billing cycle starts the 22nd of each month. They have now overcharged me by almost $400 for services I tried to cancel over a month ago. I do not recommend using their services. You would be better off using your phone as a hotspot and streaming tv services through a fire stick or something like it. Avoid this company. read more

Garbage company, garbage service, garbage support. They nickle and dime everything even if you have a problem and need support. Verizon has 5g in this area now for $25 - $35 a month with 2 and 3 year price lock-in for better speeds vs. $75 for slow "high speed." Get away from Frontier and save yourself some money and grief. read more

7 DAY MAXTRX SERVICE OUTAGE!!! Seems to only affect my house. my next-door neighbor is Frontier Internet is working fine. I can't communicate with anyone except a chat bot, or a phone bot. That tells me there is an outage and there is no reason to talk to anyone and hangs up on me. Every time I call they tell me that it's expected to be fixed later today, I've heard that BS for seven days now and it's just nonsense to get people off the phone. I can't even get a hold of Technical Support or any kind of human being to find out if it's really the possible service outage, or there is something wrong with my router. There is no way to communicate with this company. I am literally going to start calling other companies and the first one to get me back on the Internet is getting our business. This company is an absolute nightmare! We're going to stop paying our bill, and if someone wants to know why they can call me up on the dang phone except our phone doesn't work! So maybe they can just figure it out. read more

Frontier tech support is the absolute WORST ! I have two channels out on my tv's. I tried the "Live Chat" to troubleshoot the problem, I gave them my telephone number and email address "So they can call me back in case I got disconnected" The tech reset everything, so, of course, we got disconnected, guess what? No phone call. I then called them, finally got a human, went through the same process, we got disconnected, again, no telephone call. If I had a better alternative, I would change in a heartbeat. Frontier is the WORST!!!!!!. STAY AWAY!!! read more

We've been customers for several years and over the last couple of months have been noticing more and more ads for upgrading our Frontier service. Ironically, that's around the same time our service began dropping, buffering and becoming increasingly unreliable. We finally called in to see if we could get a tech out to check the incoming line since nothing changed inside our home. The rep began telling us the standard programmed response. She says she ran a diagnostic to check our connection and it was fine. We tried to explain that the interruptions were random and while we were on the line with her the service was working, so her results were not surprising, but she chose to tell us she would not send a tech out and preferred to argue, and at one point raised her voice and said, "IF YOU'LL LET ME FINISH!" Oh, he'll no! We immediately asked for a supervisor and she was not listening. We hung up and found an alternate provider at half the cost. We are enjoying our new service. When we called back today to cancel the Frontier service, the rep today said "I don't why she wouldn't transfer you to a tech to address your concerns. I don't know why she didn't offer you a credit." We already had a new provider, when she began to ask, "So if I can lower you monthly rate to half of what you were paying..." We said, "I appreciate your professionalism and had the first rep done anything you are offering right now, we would probably still be a customer, but it's too late. That one rep ruined it for us." Frontier, we don't know if you practice throttling, but as a service provider you can do better. Your reps have to do better. read more

Genuinely the worst ISP I have ever dealt with in my entire life. Zero exaggeration. I have NEVER had my service go out this often or for this long with any other company. MULTIPLE WEEK LONG outages and Frontier does NOTHING. Absolute garbage. I would give zero stars if I was allowed. read more

I would give a lower rating if possible. Impossible to reach a person. They knew my equipment was failing but did not communicate with me, a 10 year customer. Equipment failed and they scheduled, without my knowledge, a visit while I was out of town. Utter lack of customer service so I cancelled. Now they want their router back plus a $50 restocking fee, Ha Ha. read more

the lousiest company ever. Tried to get a new power adapter to be told to buy it myself. Cannot get help at all

I happen to really like Frontier. They are cheaper than their competitors like Spectrum. Like everyone else, prices do creep up every few months for their Internet plus WiFi. I am a senior and on a limited income and when the price went up again this last time, I called to see if it could be lowered somewhat. Customer service transferred my call to tech support and she got things done for me. Right now, I am back at the same charge I started out with after raising the price a couple of times. She said the price will be good for a year! If that doesn't happen I will call back, but I hope it will be the price she quoted. That will help me SO MUCH! Thanks so much for your good customer service and great tech support. She made my day!Maybe some of the people who complain could just get to the right people and maybe they will get a bit off of their monthly fee! Thanks a lot Frontier! carol B read more

California Civil code 1722b!!!! When they connected my neighbor they disconnected me. Waited 4 hours on Christmas Eve and they never showed. I was told to wait another 1-2 hours and they never showed. 7pm on Christmas Eve they rescheduled for two weeks later. If you have this happens to you it is simple to file a small claim for $600 using California Civil Code 1722b. It is a slam dunk!!! Forms are straight forward and it is a small filing fee. Do it please!!!!! Let's use the law to hold them accountable. read more

On Yelp it was suggested that I go to a social media site, Facebook or Twitter, to help fix the problem with their customer service that I am having. That is very strange. Why can't calling the company do that for the customers? I tried calling yet again today (this is my approximate 13th call to them) and spent over 1 hour on the phone to try to talk to a specific person who can help me get my service started. The frontier rep was on the line with me while we were on hold for over an hour. At one point I asked her if she can check on my status and I told her my dilema. She gave me a different number to call for a 24/7 line (it was past 5 pm), told me it was the tech line, and she told me that tech would be able to help me with my specific problem. I asked her again to verify and she confirmed that it is the number and they are the only department that can help Me. I looked online and saw the same number she gave me under the customer service 24/7 info. I called the number, gave my info to the robot, and then it rang, only to be told that the office is closed and it hung up. I found another number and told the robot that I need to speak to tech services (bc that is what I was told). Through the tech person I found out that my current scheduled service is not in the system in the way I was told it would be. They also have access to some of the text messages that we receive from the company regarding our order, technician updates, etc., but not all. So this caused confusion on their end bc they have record of a text I received earlier in the morning yet somebody from the company sent me a text later in the afternoon that gave an opposite message, but they don't have record of the 2nd message. Why does a company not have the ability to see all communication from their own company? So now I'm stuck, I keep getting different explanations from different people every time I call. And I continue to waste so much time trying to call to get internet service to my home yet no progress is made. I've made over a dozen calls and have spent hours trying to do this. I don't know what to do, but I will not try to get help through Facebook. Facebook is a social media site, not everybody has it, and it is not a customer service solution. That is just ridiculous , so don't even try to reply with that suggestion Frontier read more

The worst experience ever in every area. The customer service is below 1 star. I have been trying for 3 weeks now to cancel. As I am completing this yelp on hold again for another 45 minutes or until I run out of battery charge on my phone and have to disconnect. They are a rip off!!! Do not even try to give them the benefit of doubt like I tried. Waste of money and time lots of frustration. read more

2 hours on phone, ridiculous cancellation fees. Ridiculous restocking fees.I will never use them again. They keep raising there rates and when you cancel, they add bogus fees. read more

Final update. Given initial issues, cannot justify 5 stars, but Frontier has made things right. The tech Daniel showed up early and was externally professional and knowledgeable. The quality of the internet is 5x better than what I had before at the same cost. Updated after escalation was able to address the re-scheduling issues. Will re-evaluate after the installation is complete. To be fair everyone I've talked to has been nice and sympathetic of the issue, until escalation got involved, they just could not do anything. After scheduling appointments over a month out, and confirming 2 weeks before install, no show for the installation. I received a text an hour before the end of the original install window that the tech has not started yet and due to potential of a missed appt, I may want to call and reschedule. I waited until after the install window passed, then called. After being on the phone for over an hour, the rep said I was all set for a tech the next day between 8 - Noon. 8 AM the tech calls to say he's on his way. 20 mins later he calls to say he's there, but he not. He's at some other address in another city. Call back to customer service and after another hour on the phone, they say the best they can do is install a week later. Throughout all of this, they have my cell and have been sending scheduling and apology texts. They have my address, I can login and see it is accurate on line. So their original Tech misses an install, got it, something took longer than expected. Great, reschedule, understood, but when you set up services over a month out, you should not fall to the end of the queue when they miss their appt. read more

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Don't waste your time with this company. They charge a processing fee for termination of service, service they could not perform to a standard. I gave a star only because I had to. I am reporting them to the BBB read more

This company is the worst when it comes to customer service the way they talk to you and cut you off in mid sentence is unacceptable. I ask to speak to a supervisor she stated she was the supervisor and I ask to talk to someone above her she put me on hold and came back a few minutes later and still was not hearing me out. My time with them is shore and anyone I know I will tell them never to use this company. All this to hold a $25 charged I shouldnt have had to pay read more

I'm basically basing my review on the Technician Chris D. He showed up on time. Super friendly, great personality, so helpful, very professional. He even took the time to show me helpful tips on my Smart TV. Amazing fixed our problem fast. Great attitude. Thank you Chris D appreciate you. read more

The worst company for customer service that I have ever dealt with. I was without service for over four weeks and all their people could do is say "I'm sorry for any inconvenience". They must train them to say that as opposed to actually taking care of the customers concerns. If you want lip service get frontier communications. read more

Super unprofessional technician. Gave us horrible attitude, made me feel uncomfortable because the anger you could just see as he slammed the service vehicle doors. He came to install service for a neighbor and disconnected our service in the process. He went back to connect it in a rude manner and are continuing to have issues. I called Frontier Customer Support right away and they have been trying to reboot on their end and fix it, but still unsuccessful. This technician needs to be retrained and taught how to be professional! Beyond unhappy with this whole experience. read more

Frontier Internet - Service technician info - Telecommunications Near Me

I cannot even give this company a star rating because giving it a 1 star is too generous (PS - when I tried to post this without giving a star rating, I received the command that I had to give a star so I chose 1 star. Otherwise, it would be no stars). I have been trying to speak with a live person regarding the outside access box and when I finally do, I keep getting transferred to the "right department" only to be told to speak with the "right department" and transferred again or disconnected. I don't think anyone there understands the the meaning of "customer service." After over 1.5 hours of trying to get the assistance I need, I was told to contact the local office and was disconnected without giving me a number because he said he "can't give [me] the number". So when I searched the Frontier Office near me, I see a list of numbers that returns into the telephone system that's I started with in the maze before the last person I spoke with. Incompetence seems to reign in this company. If you do have their services, good luck if you have a simple question to ask of them. read more

Internet keeps going out . Takes 5 days for anyone to come out . The AP is useless and the people trying to answer phones struggle to speak even a little English . read more

If you think Spectrum sucks, Frontier is ten times worse than that. Here is my typical Frontier experience: Frontier Business: Our business mainline is down for two days. Called the rep. and was told it will take TWO WEEKS for someone to come and take a look. Stayed for two hours with them on the phone, finally got them to agree on sending someone in 3 days. For god's sake, this is a business mainline we are talking about. Representatives were rude like hell, and I think they really should get a reward for that. No kidding. As of today, our appointment is set from 8am to 12pm. No one has shown up and no phone calls. We decided to switch our phone company and will never go back to Frontier for good. We will spread our experience to our neighbors, friends, families, customers, and kids, letting them know how a business can run like this, The Frontier Experience. Frontier Residential (My Personal): For the $200 VISA reward card, I decided to go for their Fiber optic Internet plan. Scheduled installation appointments 3 times, got ditched 3 times, and take off from my work to wait for them at home 3 times. No phone calls and no apologies. Nothing. For those working for Frontier, you should be really ashamed of yourself. You are not making people's life better but making people's life a nightmare. Also for the Frontier staff who is monitoring this Yelp account, you should be looking for other work that really has business ethic to devote your life to. Not wasting everyone's time like this. read more

I would not recommend this internet service. The customer service is frustrating. My internet is been down for 4 days already and they have not even fixed it. I have to wait a week to get my internet fixed. Customer service sucks. Go somewhere where u are beung valued as s customer. You pay for the service and they can't fix the internet when its not working right. Bad experience read more

I switched from from Spectrum to Frontier because it had a good deal going on but it was the worse thing I could have done. They do not provide what they promise. Internet is so slow, and unreliable. Forget about getting a service tech out. Took me weeks to have someone come out and they were not able to resolve the issues. Wrote them, Cancelled and switched back to Spectrum and they continued to bill me even after I called over and over to complain. I'm still fighting them a year later for a service I stopped. Worse company. Even the FCC said they did not provide what they promised. Worse company ever. I am so happy with spectrum! It's true what they say sometimes the grass ain't always greener on the other side. read more

Does anyone else hate their internet provider?? Until Verizon sold out to Frontier, I loved my internet. Now, I despise it. We pay 130 a month for internet, and it sucks. Especially, in times like these when we use it more than ever. Frontier internet sucks. Resetting the internet and disconnecting and reconnecting on our devices is unacceptable. Honestly, what you pay for internet shouldn't matter, everyone deserves quality uninterrupted fast internet. read more

Please beware!!! This company is full of dishonesty. I only inquired and gave them my information as I was comparing which company serves better internet speed. I called this company on the same day and told them that this would not work for me. I didn't even utilize their services, and they billed me for something I didn't also use! BEWARE!!! No wonder they named their company frontier, their services, and treatment of customers are constrained and limited. read more

I wish I had read the reviews... installed this morning, STILL no internet...Every internet company in existence installs and *poof* internet, not Frontier. They install and then you have to wait HOURS ( perhaps overnight) or some mysterious unspecified time for it to " discover" itself?! What a load of BS. When people order, you should tell them they won't have internet when you install it... I kind of needed internet today, hence the order. Terrible service.. even the technician is embarrassed. Frontiersucks.com ( someone even created a website for their suckage ) read more

Their customer service is really bad. They don't want to help you at all, it's beyond their authorization. They won't give you the phone number to call a supervisor Well another attempt to get my service renewed. I do not recommend frontier communications. They do bait and switch on their programs for renewal one person tells you one thing and another person tells you a different thing. Customer service supervisor is virtually useless. They have no authority to connect you with the Florida operations which the office of the president is who you should talk to you read more

I'll start by saying that if I could leave no stars I would!!!! This is the WORST internet service provider I've ever had!!! I've had this service provider for the past 8 months and every month I've had to call customer support in order to get my service restored!!! They replaced our modem and router a month after having service, I figured this would resolve my issues which it didn't!!! While watching any streaming services in the middle of a show the internet just goes out for no apparent reason and this is not every once in awhile but every time!!! My spouse works from home and needs internet to perform her job and she has missed work for a few days due to POOR INTERNET ISSUES!!! I'm very disappointed and frustrated with this service!!!! I highly recommend staying away and find a more reputable and reliable internet service provider!!! read more

I called for service and was referred to hughesnet. Wow. Turtle service. I called an cancelled. Now I'm trying to locate the old modem and I can't find it. Already told hughesnet the tech killed a couple of marijuana plants, gotta add stealing. read more