Please beware!!! This company is full of dishonesty. I only inquired and gave them my information as I was comparing which company serves better internet speed. I called this company on the same day and told them that this would not work for me. I didn't even utilize their services, and they billed me for something I didn't also use! BEWARE!!! No wonder they named their company frontier, their services, and treatment of customers are constrained and limited. read more

I cannot even give this company a star rating because giving it a 1 star is too generous (PS - when I tried to post this without giving a star rating, I received the command that I had to give a star so I chose 1 star. Otherwise, it would be no stars). I have been trying to speak with a live person regarding the outside access box and when I finally do, I keep getting transferred to the "right department" only to be told to speak with the "right department" and transferred again or disconnected. I don't think anyone there understands the the meaning of "customer service." After over 1.5 hours of trying to get the assistance I need, I was told to contact the local office and was disconnected without giving me a number because he said he "can't give [me] the number". So when I searched the Frontier Office near me, I see a list of numbers that returns into the telephone system that's I started with in the maze before the last person I spoke with. Incompetence seems to reign in this company. If you do have their services, good luck if you have a simple question to ask of them. read more

I wish I had read the reviews... installed this morning, STILL no internet...Every internet company in existence installs and *poof* internet, not Frontier. They install and then you have to wait HOURS ( perhaps overnight) or some mysterious unspecified time for it to " discover" itself?! What a load of BS. When people order, you should tell them they won't have internet when you install it... I kind of needed internet today, hence the order. Terrible service.. even the technician is embarrassed. Frontiersucks.com ( someone even created a website for their suckage ) read more

Their customer service is really bad. They don't want to help you at all, it's beyond their authorization. They won't give you the phone number to call a supervisor Well another attempt to get my service renewed. I do not recommend frontier communications. They do bait and switch on their programs for renewal one person tells you one thing and another person tells you a different thing. Customer service supervisor is virtually useless. They have no authority to connect you with the Florida operations which the office of the president is who you should talk to you read more

I called for service and was referred to hughesnet. Wow. Turtle service. I called an cancelled. Now I'm trying to locate the old modem and I can't find it. Already told hughesnet the tech killed a couple of marijuana plants, gotta add stealing. read more

I find it underwhelming that in today's technology, your company's nitch, that your so bad. Slow internet, limited basic TV, and your ever increasing costs. Your website sucks. Your customer service department sucks Your company can change its name and make questionable commercials, but in the end, Frontier sucks. read more

I'll start by saying that if I could leave no stars I would!!!! This is the WORST internet service provider I've ever had!!! I've had this service provider for the past 8 months and every month I've had to call customer support in order to get my service restored!!! They replaced our modem and router a month after having service, I figured this would resolve my issues which it didn't!!! While watching any streaming services in the middle of a show the internet just goes out for no apparent reason and this is not every once in awhile but every time!!! My spouse works from home and needs internet to perform her job and she has missed work for a few days due to POOR INTERNET ISSUES!!! I'm very disappointed and frustrated with this service!!!! I highly recommend staying away and find a more reputable and reliable internet service provider!!! read more

Got Spectrum internet after getting rid of Frontier. I haven't had a single issue since. read more

Frontier Internet - Embarrassingly slow internet speeds. - Telecommunications Near Me

Once again was approached by someone at Walmart said that since were low income we could get 500 mhz for 23.95 if we qualify once again the person that answered the phone when I called seemed like he was judging me for being low income said I would get 50mhz and would be charged over 56 dollars im done with frontier period get your shit straight dont mess over people read more

I used to have Charter and recently switched over to Frontier for their fiber optic internet... terrible decision. How are you supposed to work from home or take college courses online during this Pandemic if the internet only works sometimes? Terrible internet service and terrible customer service, I was on hold for 30 minutes, then the call failed, once I got reconnected I was on hold for OVER an hour and STILL DID NOT GET THROUGH to anyone. We will definitely be evaluating other options to avoid further problems with this terrible company read more

Update because you can't reply to comments: Eva from FIOS obviously didn't read my review. I had already reached out to the team of "experts" and I was already annoyed that I had to reach out to different phone numbers. So why would I want to waste more time and effort to contact more people (who probably will also fail to help, through other platforms when when FIOS failed me 3 times in customer service and 2 times in knowledge base? Spectrum may not get your speeds but at least they send capable, knowledge, and prepared technicians. Your company has the chance to set a strong foothold in fiber optics and what do you do? Waste the opportunity, by not investing in your people. The tech sent to my home should have been able to resolve the issue, he should have been knowledgeable and able to explain the issue to me clearly, and he should have been prepared. He wasn't. Don't @ me with the responsibility of reaching out to your "team of experts", customer retention is not my job its yours and you lost one in me almost immediately after attaining me. Your generic, unempathic comment did not win me back either it actually upset me even more to update this review with a response. Original Review: I was told on the phone that it would be easy to set up internet in my new home, lie dector tests determined...that was a lie. The "technician" came (in his own vehicle with just a dirty "frontier" shirt hurriedly pulled over his hoodie) told me I could set up anywhere. I pick a place, he leaves to buy a AAA battery, come back attempts to connect my internet but cannot because - AND I QUOTE - "That first connection isn't connecting to that middle connection so it can't connect to the main connection. So they gotta get guys out here to fix it, it might be another 2-5 days" Which is the most backwards way anyone has ever told me "Your home is not connecting to the service, new cable needs to be run." When we inquired why he couldnt do it since he was the "technician" and he said he jist can't do that. I immediately call to cancel because I dont want to wait another 5 days but low and behold, there is a different number for new customers and existing appointments! But they go to the same call center! Because the call center lady said "I called at the right time to sign up for a great deal!" And then proceeded to ask me to check my email for an order number. I have no internet, it is a new home set up which I told them when I placed the order, I am currently on my cellphone in a place with not great service attempting to get internet and she had the audacity to ask me to go online and check my email? I was shook. When I inquired to her why it wasn't able to be set up she told me I would need to ask the "technician." I couldn't take the ridiculousness anymore, I demanded to cancel and I called spectrum. I think the experince would be better if FIOS was still under Verizon but it's now under Frontier which just isn't the same world class service that Verizon gives read more

We decided to switch to frontier communication because a sales person promised us fast speed Internet and great customer service. When the installer came to install the wiring, he crawled into our attic and then proceeded to fall through the ceiling into our bedroom. This happened in December, yet despite almost daily phone calls to frontier they refuse to take responsibility for fixing the ceiling. The installer admitted to the damage and even sent his boss pictures from his own phone of the damage he caused. But all we get is the runaround from frontier. Now 2 1/2 months later we still have a hole in the ceiling Where his foot went through the ceiling and long cracks that extend the length of the whole ceiling. I'm so disappointed in their lack of response. They keep giving us the runaround and nobody will take responsibility or fix the ceiling. Yet they want us to keep paying our bill every month! read more

I rarely put Yelp review. I wanted to protect the customers away from Frontier. I have heard Frontier the worst nightmare and scam to customers for many years. I have decided to give them a 2nd chance. Guess what? they are right, I was blindsided and dumbfounded about the Frontier. The worst and poor customer service dept. and sales dept. for not being honest with me. I was disappoint. I don't appreciate their service. They need to re-train customer service with etiquettes. Take my advice, don't ever think to buy from them. read more

We had it for over a year or so and it seems that around 5 or 6 its starts to cut off and on all night. We called and alot of times and they came to fix it but days after its goes back the same way again... Tired of this internet service.. Going back to spectrum.. I'll might pay a little more but at leased I'll have steady and fast internet (wifi )... Sincerely a unhappy customer... read more

Worst ever. They lied - straight up - on a recorded line. Stating i can get fios @500mbps. The installer shows up and says he can only do copper at 3mbps - WTF?!!!! are you kidding me. This - after i had to cancel the bundle tv service because he also said that was fios but turned out it was dish network. What a scam read more

Terrible Service, Lied at our door, do not care if I post this according to customer service. Lost channels we were promised, lost 30 year old phone #, and they told me I have to reactivate old provider, and pay for transfer. Anybody shows up to your door, with a Frontier shirt, send them packing. I'm still struggling. read more

Once again I'm out of service with frontier another week with not only phone line but also credit card machine and alarm issues due to no phone line. Their idea of credit for the first whole month I had no service was to credit me a whole 22$ , WOW but yet send a bill for 76$ the nerve is unbelievable..so I'm over them gone with spectrum . their cheaper, more professional, and they dont charge you for crap you dont get. read more

I have been a Verizon customer for years and have always received excellent service. Ever since Frontier took over, I have had nothing but issues. Their billing system is the worst. Apparently, they can raise your rates at any time even though you've signed a contract. Sad to mention their employees are also the worst. I have yet to come across an employee that has any idea what's going on with their system, nor do they care about their customers. I'll be leaving this company sooner than later. If you have a choice do not choose Frontier, you'll be sorry! I even went directly to the President's office and still they did not follow through with what they promised. Disappointing that they can be so unorganized and so unthoughtful towards the customer. read more

Been having an internet problem for about a year now, intermittent internet and phone, customer service sucks horrible, had 2 field engineers come out and look, fixed a wire, they weren't gone too long and the same problem. Any time the weather changes the Internet goes down and sometimes the phone will get static on it. This is totally ridiculous, should be a log to see how many times I've called with the same complaint, something should have hit someone eyes but NO. Find another service if your shopping, PS CANT TALK TO A REAL PERSON, will probably look for a new service read more

I have had Verizon for years. Now, because of where I live, I have Frontier communications as my internet provider. Things have gotten worse. How can you go from one provider to another (frontier), who claim their services are better, and experience slower service. Then they want you to upgrade at more expense. Feels like a set up. I think they manually slow your internet signal to get you to pay for new equipment, push a button, and then "Walla" faster service. BULLSHIT! Just because they have a contract with a certain zip code doesn't mean they can hold us hostage and ask for more money just to push THAT button. I had better service with Verizon. read more

Such a horrible horrible company and complete disgusting customer service. Internet constantly goes out and in the past two days I spent five hours on the phone with five different people and was told three different times while I waited all day for someone to show up. After an hour on the phone today I was told the technician decided to go home and will come tomorrow. Totally unacceptable. I am switching services as of tomorrow! read more

We had Tmobile 5G iternet and were having some issues with it being slow sometimes, particularly in our bedroom. My wife had some important zoom calls coming up in a few days so I decided to switch to Frontier fiber 500 with a mesh system to cover my whole house. The guy who did the installation was weird. He kept asking my wife for the Chicago cable and the New York cable and saying things like that. He did however leave us with three satelites, even though we only were paying for one. It didn't matter though, because the internet never worked long enough to watch a movie or do anything else. All the Eeros kept turning red. I frantically chatted and called for help. The lady in the Phillipines making 3.00 an hr went through the typical troubleshooting over the phone stuff with no luck. The earliest they could come out was in three days, after my wifes important zoom mtgs. I cancelled the troubleshooting appt and cancelled the service. They wanted to charge me for one month at 69.00 plus a 50.00 restocking fee for service that never worked! I asked the guy I was talking to while cancelling, "You're going to charge me 50.00 restocking fee for service that I had for three days and never worked?" He said he could waive it. I thanked him for that. Now I'm still stuck with the 1st months bill of 69.00. I'm going to go to the Bureau of Consumer Affairs, the Consumer Financial Protection Agency, the Better Business Bureau because it just sucks the way they treat people and get away with providing crappy to non existent service. I used to think Frontier was pretty good, but they've lost me forever now. POS company making a ton of money off of US citizens and giving all the work to 3.00 an hr people in other countries while treating us like what we are to them...a source to exploit. We went back to TMobile and they welcomed us back with a 50. discount and told us they were in the process of building two new towers in the Yucaipa area, so our service will be better! And they also promised us that if we stuck with them, they would always keep our rates the same. I love TMobile! read more

do not I repeat do not EVER get Frontier for your Internet! I am at my witts end with them! Customer service is not their priority neither is giving you the correct information! I just want honest upfront people and I do not believe when you are taking my money that is too much to ask for! One and 1/2 weeks, 7 phones calls of being on hold for over an hour, and I am still no further along in this process! I just want to scream! I am asking for a supervisor and can not even get one to speak to. I am sickened. Just shaking my head and want you all to know... read more

I am incredibly frustrated with this service already. I have asked for internet service and had an appointment for today. I have been home all day and NOBODY SHOWED UP so I called at 5pm and have been on the phone for over 1.5 hours now speaking to many people between customer service and tech support. They continue transferring me to one another. They continue pointing fingers at once another between customer service and tech support. They go back and forth saying they left a note on my account saying there was a problem then they can't find my account, then they hang up on me. I have been hung up on twice already. Basically, every time I ask for a manager. I have not experience such terrible communication service and that's part of their name! Whoa! I need out ASAP. read more

The new message system is too much. I simply want my telephone number ONLY to reply to unanswered calls. There's far too many options especially for older customers. Smh read more

This company is the worst company I have ever had to deal with. First, I was supposed to have service on Monday and that didn't work so they gave me an appointment for the following Saturday. Now 4 days into having the internet, the internet just stops working so I call their IT Dept and after 48 mins the guys tells me they can't can't fix it and a technician has to come out - NEXT TUESDAY. ****WORST COMPANY EVER**** read more

Do not sign up with Frontier. There is no customer service. I gave my name, account number and pin number 3 times to 3 different people in 10 minutes. A service was scheduled. Nothing was done and the tech made no notes so no one could help me. read more

In a word... Horrible! Terrible customer service, very confusing background, ID verificaton process. try spectrum first.

Would give zero stars if possible..Frontier is garbage trash butt cheeks...DO NOT....REPEAT DO NOT GET FRONTIER.... p.o.s of a company ....over charged waste of a product....they came to my house change some cables to get faster internet and guess what...I have no internet I called they gave me some bs and said n 3 days someone might go to the house at some time ...wtf 3 days? ...and not an exact appointment, just when ever they get there...I will be leaving that crap asap!!!.....guess what....3 weeks later it happened again...no internet or phone...wtf... and i had to be on the phone doing everything...they might as well give me a job since im doing everything.... read more

Here is a warning to all Frontier customers. I decided to cancel my home TV, Internet and Phone service because of their constant practice of billing me for things that were supposed to be included in my service and the bill never being correct causing me many hours on the phone trying to get it corrected only to have the same issue the next month or in most cases a new issue to deal with. After a year of this I decided to cancel my service on the 5th of this month September and go with another service provider. Frontier said I would have to pay them $198.51 a full months service even though I only had their service for 5 days. Frontier said that if I was to use even 1 day I would have to pay for the entire month. SO USE THIS COMPANY AT YOUR OWN RISK! BECAUSE FROM MY EXPERANCE THEY ARE OUT TO TAKE ADVANTAGE OF IT'S CUSTOMERS IN EVERY WAY POSSIBLE INCLUDING LIEING ABOUT WHAT THEY WILL PROVIDE YOU AND AT WHAT PRICE EVEN AFTER YOU THINK EVERYTHING IS OK! FRONTIER JUST CANNOT BE TRUSTED TO BE HONEST AND FAIR IN MY EXPERANCE IN DEALING WITH THEM! read more

If they don't shut down the stupid ass "Surfin USA" ad I have to watch 10 X a day, I can PROMISE you Frontier, I will be cancelling my service. read more

The absolute worst! If I could give zero stars I would but the last couple of reps I've spoken to have been really nice. Originally 7 years ago I had service with Verizon for Fios Internet then it automatically switched to frontier..I kept it but years later when I had issues I called their customer service and all of my information was wrong. Name, phone number, had some pin set up that I didn't know so they couldn't help me, I called again later some nice person was finally able to help me so I stayed. Now my internet service has been horrible. I pay for 500mps but my speed test runs 60? Really?! I have gone through 2 routers and multiple technical support calls and the best they can do is 200. Half the time I have to use my data/hotspot to do anything because nothing loads. Today it took 30 mins of online chat JUST to get through my freaking acct information verification. While on chat I called spectrum and got new service. I pick everything up tomorrow I will connect it and call frontier to finally cancel their service. I understand during the pandemic demand is high but then cut ur price! Offer a discount! Paying for something we aren't getting is an absolute rip off. read more

I hate this company! Crappy service. Too expensive. Can't Gert answers easily. If I could give it a 0 I would.

I been with frontier for a little over a year and it's been fine. Internet can be slow, but we were managing. I don't know why but the last week the WiFi has been going down almost every other day! I've called multiple times and they "fix" it and two days later we're back to not having signal. They already sent a tech and it worked then again two days later no signal! What is going on. I have 3 kids all doing online school. One of which gets attendance taken by logging in and she can't do that because we have no internet. I cannot call to trouble shoot my WiFi every two days that seems freaking ridiculous to me. It's been a week of this. And tomorrow will be the 4th time I have to call to get this fixed!! And that's another day my kid will be "absent" from her class meeting with the teacher. Hopefully the teacher will understand. But on frontiers part I'm sorely disappointed. Don't half fix something when you know what's wrong! The person I spoke to flat out told me there was something wrong with the box outside my house. And instead of sending another tech ( because the first one obviously missed it) he just told me to call again if it went down. I have a feeling he knew it would stop working again and didn't just set me up with an appt. I mean are y'all discounting me the days I havnt been able to use my WiFi???? No.. so then my WiFi should work. I get that maybe demand is higher. But still down believe this should be happening. read more

My 80 year old father has been without phone service for over a week now. Phone calls to 5 different representatives (one of whom was very rude), online chat to review the problem... tech evaluation that says "no problem at home, it's an area outage problem". Back on the phone to a representative today, "there's no area outage listed on the computer". Still no service. He can't call out, can't call in... oh, did I mention we're in a pandemic right now and the governor recommends staying inside over age 65? Very poor technical assistance, marginal at best service experience on the phone. Run from these people if considering new service. read more

Our residential phone has been out of service off and on for 6 months. Frontier technicians are so inept. They do "bandaid repairs", phone works for a day or 2 and then goes out again. If you call to complain it's nearly impossible to be transferred to a supervisor. We live in a very rural area so Frontier is our only option. They have the worst customer service I've ever experienced. If it was an option I wouldn't even give them 1 star. read more

Worst customer service ever- they will not be in business long treating new customers like they have treated me. Their first visit to install my service they did not bring out the right equipment causing the technician to come back the following day to complete my install, they insist on charging me two install fees because of the return trip (that was caused by them) and they have denied my request for refund. I am going to go with Spectrum for my internet and would recommend anyone else to do the same and save themselves the headache of dealing with Frontier. read more

Being a nurse during these "unfortunate times" I haven't had time to really delve into why my supposed 500 Mbps I pay for running solely a firestick and sometimes a lap top for zoom meetings with family is unable to also connect to my cell phone. I did not receive my first bill and per someone on the phone it's because I enrolled in paperless billing? Also was told that sometimes the first bill "just doesn't make it." But I sure as heck got my second bill with a late fee from my first bill. So sometimes when it "just doesn't make it" they just charge you instead. Also, a $75 installation fee on my first bill. For what? Unsure. Because the guy who "installed" my router literally walked in WHILE ON A PHONE CALL, plugged in the router, then walked out, didn't say a word. THEN my Internet didn't even work and I had to call and be walked through how to set it up myself. What a fraud! According to several reps I was told the guy was supposed to ask if I wanted to set it up myself to avoid the fee. NEVER was asked that. Instead literally plugged it into the wall. So being I've been working a lot, my bad for not investigating why my phone couldn't be connected to my WiFi. Found out about frontiers feature of checking your system to see the actual Mbps running. Super happy 76mbps are working of the supposed 500 I'm paying for. Makes sense. Now have to have someone come out AGAIN. Very inconvenient. Supposedly not being charged. Also had to call back to change my appointment because I teach online the day of the original appt and I can't risk not being able to access because setting up this internet is too hard. And the lady who spoke to me talked down on me as if I inconvenienced their whole schedule. I called maybe 45 minutes after i booked the first appointment so calm down, Karen. Not very important, but I also changed my last name 8 months ago and have tried to change it with this company 5 times now and it still is my previous name. Whatever. Also along the way was literally transferred to billing without selecting that option being told I need to pay my bill because it's past due. HAHA! Then send me a proper bill. This company is a joke. I'll give them one shot at fixing this otherwise I've already priced out spectrum as apparently they have their stuff together. Just really would rather not even have to deal with this inconvenience. read more

I recently moved to the Inland Empire area in California. When applying for water service, the local utility (Eastern Municipal Water District CA) referred me to Frontier Communications. I was familiar with the name Frontier Communications because I had received some of their stock in a spin off from another company and so I agreed to let the water company's representative transfer my call. The stock had been a loser, down 98% and in some form of bankruptcy, and that should have been a warning to me. However Frontier had been doing a lot of advertising in my local area and I figured that I really didn't have a lot to lose by trying their internet service. I was wrong! The service was installed by a person who appeared to me to be the least competent person that I have ever seen install cable and the service was shoddy from the start. I experienced constant outages in the first week. I was calling Frontier daily and the responses from Frontier never resolved or fixed my problems. After about a week of this I thought that maybe upgrading to one of their premium plans might resolve the problems. An appointment was scheduled and I waited hopefully. However the representative never showed up at my home. When I called Frontier about this I was told the the telephone representative had not scheduled the service for my home even though it was a requirement for the upgrade. I asked for another service person to be sent to my home. Well Frontier couldn't do that until at least five days later. I told Frontier that was unacceptable. Then I called another company and they promised to send someone out that day to set up my service with a different internet provider. Next I called Frontier back to cancel my service with them. During my time with Frontier, about one week, I had to call Frontier every day due to service problems. In addition to not getting things resolved my calls were often dropped. I probably made at least three or four calls every day trying to get the problems resolved. It was a disaster! Next came the bill. When I received the bill I called again to complain and ask why I should pay a bill for a service that never worked properly. The billing representatives were no better than the service representatives and calls continued to be dropped. Eventually I connected with one fellow (I believe that his name was Simon) and he reviewed the situation and agreed that the service that I had was not good and that he would request that my bill be waived. He put me on hold while talked to a supervisor. When he came back he told me that he would be able to write off the bill but it would have to be done over two months. At that time my bill was a little over $100 (mostly installation because of the roughly one week period). He told me that he would credit a portion of the bill on that day and that he would credit the balance during the next monthly billing period. Well as far as I know, no credits were ever given and shortly there after the amount of the bill appeared as a deficiency on my credit report. Don't ever deal with Frontier Communications! There is a reason that their stock trades under the symbol FTRCQ at $0.14/share. The Q in the symbol is usually reserved for companies in a stage of bankruptcy. You don't need to deal with a company like this, there are so many other alternatives. read more

My mom had service this morning, her cable box was replaced along with her router , the technician arrived early , completed the install of the new equipment , programed her iPad and her portal very professional. You rock Chris . read more