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12 days ago

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4 days ago

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1 year ago

Your door to door salesman is a joke, my door says no solicitors. The next time he comes back frontier will be missing an employee

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11 months ago

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3 years ago

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Verizon

Verizon

(205 reviews)

$$$

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

T-Mobile

T-Mobile

(96 reviews)

$$

Went in to get new phones switched over to T-Mobile and had a difficult time getting it done…read morehowever Jose and another associate stepped in a solved the issue. Incidentally, the next day we encounter another problem and once again Jose completed the task. Thank you Jose for all your help.

1 Star -- Check Your Bill VERY Carefully…read more We had an extremely frustrating experience here and feel taken advantage of. Our bill included accessories and add-ons that were never disclosed, never explained, and never authorized by us. These charges were quietly added without our knowledge, which is unacceptable. Pricing was not transparent, and by the time we noticed, the total was far higher than what we were verbally quoted. When we questioned the charges, there was no clear explanation or accountability -- just vague responses and no real resolution. This feels like a business model that relies on customers not paying close attention to their bill. If you go here, scrutinize every line item, ask questions upfront, and don't assume you're only being charged for what you agreed to. Overpriced, misleading, and stressful. We won't be returning, and I strongly advise others to be cautious. T-Mobile faces multiple allegations and lawsuits regarding overcharging, including hidden fees, unauthorized charges ("cramming"), and, recently, price hikes on older, "price-locked" plans. Customers have reported, and lawsuits have alleged, that T-Mobile has used deceptive, fraudulent, and predatory billing practices, resulting in thousands of dollars in overcharges for some, according to T-Mobile Community forums (https://www.t-mobile.com/community/discussions/android/predatory-and-fraudulent/195538) and The US Sun (https://www.the-sun.com/money/12395769/t-mobile-overcharged-outraged-customer-service/).

Frontier Internet

Frontier Internet

(2 reviews)

If you are thinking about getting Frontier Internet, you need to get all the information you can…read morebefore having it installed! There are hidden fees they didn't tell me about, if or when I might cancel! They didn't mention that when you cancel, they are going to charge you a $50.00 RESTOCKING FEE! Also, make sure if you cancel and have to return their equipment that you save the Tracking number for the items, I canceled on July 16 2025, a month later the emailed me and said that I still owed them $147.99, when I finally was able to talk to a person, she told me I stilled owed for the last month and I hadn't returned my equipment, thankfully I still had the UPS receipt and gave her the tracking number, so that dropped to bill down to $97.99! I can't understand why they can't get this all together at one time instead of doing over a 2-month period! I certainly do not like the way FRONTIER does business, and I will never do business with them again!

Frontier sales agent lied to me, claimed Frontier service would be $10 less per month than Spectrum…read morefor high speed internet and land line phone service, permanent email address. 1. Frontier does not offer email service. 2. Frontier was the exact same cost per month as Spectrum with mobile phone service included from another carrier, currently provided by Spectrum. 3. Frontier billed me for 2 months, $185, when I cancelled service after 3 days and disconnected their modem. 4. No legitimate customer service is available at Frontier phone lines. Not one single Frontier representative informed me of the reason my account was billed two months, because porting the land line number back to Spectrum from Frontier in their minds, justifies billing me for two months, and sending my delinquent payment to collections, rather than serving the customer, with appropriate billing for 3 days of service provided.

Frontier - isps - Updated May 2026

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