I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

I made an appointment and came in to resolve a billing issue that the Verizon team messed up on the…read moreback end of their system. We were being charged full price $700+ for a phone that was supposed to be free as part of a promotion for adding a new line to the account. One of the sales reps called in to tech support. I sat on hold for 15+ minutes. The store manager told my rep to go help someone else and I stayed on hold, waiting. I called the manager over after about 25 minutes asked him if there was anything they could do in-store to fix my issue. He said no. This is the fourth time I've tried to resolve this issue with Verizon, after 2X being told by telephonic tech support that it was fixed. The third time I tried calling, I sat on hold for an hour but never got helped. One would think that in-person customer service would be more helpful than over the phone, but it certainly is not the case here at this store. I'm still sitting on hold in the store, the manager and the sales reps walk by like they don't see me here, and now we've been here for over an hour. This is ridiculous and absolutely NOT proper customer service.

Outstanding ! My husband and I went to look for new cell phones and we were approached by Chris…read moreSanchez, he is extremely knowledgeable. He is a Great Customer Service Rep ! You guessed it was a good experience for us ...we bought two new Android's . Kudos Chris !

It took 1.5 hours to drop off a modem. To make matters worse, one of their leads, Destiny,…read moresarcastically shouted across the room for me to sign in the moment I walked in, in a condescending tone. While waiting, another customer began to talk to me and complained about this same employee without me having brought up my own experience with her. I let the manager, Christian, know about the ridiculous wait and my experience overall, and all he had to say was "thank you for your feedback" in a curt and condescending manner. I'm simply in shock at the ridiculous level of unprofessionalism here. I'm sorry to say but this left me glad that I cancelled my account and returned my equipment.

YES! I didn't know there was such thing as a service provider with real customer service! Every…read moretime I called direct TV it was long holds and unhelpful runaround answers- or nonstop upselling attempts! Elinkers actually has PEOPLE on the line!! And he didn't read from a script!! Great to see there's a local company that cares about their customers and can answer your questions efficiently! Highly recommend these guys!

From the owner: eLinKers is your Local One Stop Shop for Communication Services…read more DIRECTV, DISH, Charter, HughesNet and all other major local providers. eLinKers Communications specializes in finding and placing your home or business in the best communications packages for you. Residential and Commercial. Single Family Homes to Apartment Complexes. Small Business to Enterprise and Real Estate. Satellite Television, VOIP, Cable, Fiber, Bundles, Phone.

We had frontier about a year ago, the worst internet we've ever had! The tech was awful and sloppy…read more Used black cable on our white walls. Used some sort of gummy adhesive to fill in holes. Looked horrible. That eos box thing was a nightmare. I think that's what it was called. Switched back to spectrum within 2 months. Now frontier keeps sending sales reps to my door, one came at almost 9 at night one time I've told them repeatedly we are not interested. Today another pushy young guy came, I listened to his little speech to be respectful. Told him who we were with and very happy. Not interested. He would not leave. Asked to speak with my son, who just got home from gym, hit the shower, studying for mid term, insisted on coming back. I said we aren't interested. He thought by flashing his Verizon logo, like that would do something. No we aren't interested. I tried telling him I was cooking dinner, kept talking. This guy is more bothersome then a damn Jehovah Witness or one of them Mormon boys. Please do not send anymore sales reps our way! Please.

We went to Verizon to get a new phone and they said they were having a promotion with Frontier;…read moreFree internet service for 6 months. We said yes and verizon told us Frontier would come set it up. We had it set up, and about 2 months in, my husband got a text stating it was disconnected because of non payment. We contacted Frontier and they told us our verizon account was never properly connected with Frontier and we were never actually signed up. So they agreed to remove some of the fees we were charged, but we still had to pay for what was supposed to be a free trial. Then they said our account was now connected properly and we would receive the free trial. Still no free trial. within a month we just canceled. when we got the final bill, there was an early cancellation fee of $75 and an equipment restocking fee of $50. in total our 'free 6 month trial' that was really only about 4 months cost us $230. This felt very scammy.

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

Apparently before we moved to the high desert, Frontier Communications bought a lot of what had…read morebeen Verizon infrastructure (wiring, poles, switch networks, etc.) as well as presumptive customer base, almost nationally. I gather that for the most part Verizon just wanted to get out of that business for some reason. In theory I am fine with that concept since I fired verizon for consistent overcharging for cell service and selling me products I did not need. But I did not have internet nor TV cable service from them. I am kind of glad I did not, but I was not that impressed with Comcast Cable either, where I used to live. Once moving to the desert and after signing a contract with frontier in 92345 zip code for $55 per month (basic cable TV and internet) I discovered that Frontier never provides service for that amount. "Sur-charges" including "broadcast TV" amount to $25 and the router and DVR each cost about $17 per month. Apparently the field service people discourage using your own router/modem since it is convenient to blame that unit for anything that goes wrong. At least comcast did not expect everyone to rent their routers. In any case my current billing base rate is $126 and I do not recall having made a contract which approved that amount. Maybe it is their "new" price after the 2 year introductory rate or something. An "introductory price" is basically an excuse to bait-and-switch and appears to be a common industry tactic. Meanwhile we have supposedly 200Mbit fiber optic internet service; never mind that "fiber optic" does not determine the SPEED of the connection (rather the endpoints do) and other reviews I have seen suggest similar displeasure with "faster" gigabit-service which I assume is even more expensive and apparently does not deliver either. I did try to contact frontier about their deceptive advertising and exorbitant billing rate (and we have the cheapest cable TV service they sell), which is still priced beyond what it is worth. Obviously someone is making money. Engine net searches suggest that Frontier has actually been in chapter 11 since about 2010 and despite that continues to provide service. Obviously they do not have to do a very good job of it, since they have virtual monopolies in the areas were cities have made deals with them I guess. Our local alternative appears to be Spectrum but I do not think their reputation is any better. I would be interested in other opinions about this set of issues.

Moving, called to cancel. Told we could cancel 4 days later. Cancelled our internet immediately…read moreupon hang up. Had no late bill or charges, paid every month. Will never use again!

Stupid tech support. Difficult to understand language…read more Scamming people into paying for a business account. Service is "meh". I never had these issues with Spectrum, just slower service. I Googled my issue after being hung up on twice, 4 different tech support reps. All I needed was to unplug my router to change the IP address. If you are working on VPN for work you can't have the same IP address To change it unplug your router and plug it back in.

TRYING TO STOP SERVICE IS LIKE PULLING TEETH! This is a…read morecorrupt company -- I called to disconnect my service 30 days ago-They continued sending bills. I called and told them I didn't need their service again! THAT I had another service provider!! Now they want to play with codes sent to my email or phone - I don't want 3 months free service! Frontier's service has always been sporadic and a pain in the ass~ What a bunch of clowns --- Leave me alone you company is nothing but harressment- YOU WERE CANCELLED 6/14/25

Same old communications business, different day. Frontier…read morepromised me that they would not increase the rate of my plan and they kept that promise. Instead, they discontinued my plan and forced me to a more expensive one. What a slimy way to do business. I'm not saying that prices should never change, I am saying that the way these cable businesses do it is sketchy. They know it and everyone who is a customer knows it too. Just ask around -- everyone loathes their telecom company.

I just switched to frontier internet and was promised the world...a lower price, billing would not…read moretake place until 6 months, etc. but in reality that was a lie. They are charging me a higher price and billing started immediately I called customer service and they are so rude and unprofessional including the supervisor. There are other options out there. If it sounds too good to be true... it's a lie! Frontier shame on you!

Been with Spectrum for 5 plus years and I'm pretty much done and me and my wife want to get other…read moreinternet so badly. Tired of all the outages, all the maintenance they have to do and never really tell you about it. Always a surprise and they never want to reimburse you for time you didn't have internet and only if it's an outage. It puts my wife so behind on work because of all the maintenance and hardly ever get to watch tv without an interruption. Finally thought that they were finally reaching out and letting people know about their maintenance, which they finally did since this recent Friday morning. Than another Saturday morning and again Monday morning. I made arrangements to be gone all day so they've had plenty of time to do the upgrades. It's now 1:39 am and I still don't have internet. The message I got this morning was at 9:46 am, so they had well over 12 hours to fix the issue, but again with no updates. I wouldn't recommend anyone wasting their time with this company.

Just left the store and Stephane was super nice and helpful when assisting my request to switch…read morefrom Verizon to Spectrum mobile. She was knowledgable, all smiles and helped me set up everything I needed. Great service!!

Andre explained my confusion on my bill overview, very helpful and patient. Thank you Andre!read more

Tonight was a holiday and I had a big issue with connecting my new phone that was shipped through…read moreVerizon, apparently Verizon phone support was closed at 5pm because the holiday... this store was my my beacon of hope haha, only store open in the area after 7, and what a great experience the gentleman working was awesome super helpful and knowledgeable ... I'll need to get his name and update here, I would 10/10 go back... maybe next phone I'll go through them! Thanks Bro for hooking up my wife and kids phone!