Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.

Roy's iPhone Repair was an absolute lifesaver. I needed help the same day for the repair of a 13pro…read moremax back glass @$125 and he didn't hesitate to fit me in. Not only that, he went out of his way to have my phone ready by the next day. He had everything on hand, so there was no delay waiting on parts or rescheduling for another day. The whole process was smooth, efficient, and stress-free. On top of that, his pricing was very reasonable, especially considering the urgency. Beyond the service itself, he's just a genuinely nice person to deal with. Professional, accommodating, and easy to communicate with. I wouldn't think twice about coming back, and I'll definitely be recommending him to others.

roy phone repair was quick and affordable. walked in on a saturday to get a couple of iphone…read morescreens replaced (one front, one back) for under 200. will definitely be coming here for any future phone repair issues.

I'm notorious for dropping my phone and cracking my glass screen protector, and replacing it over…read moreand over gets expensive. I finally decided to give uBreakiFix a try, and I'm so glad I did! As soon as I walked in, I was greeted by a friendly employee. I told them I needed my screen protector replaced and purchased the warranty. They took my phone to the back, and what felt like less than two minutes later, they returned with my iPhone looking good as new. I was honestly surprised because other places I've gone to usually take much longer, and there's often dust trapped under the protector. A few days later, I managed to crack my screen protector again (of course!). I headed back to uBreakiFix, and they immediately pulled up my account, confirmed I had the warranty, and replaced it for just $5. The entire process was quick, easy, and hassle-free both times. I highly recommend uBreakiFix if you're looking for fast, friendly service and a warranty that's actually worth it!

We brought a Galaxy Z Flip here to fix/replace the interior screen through an insurance claim with…read moreAT&T, and they repaired the screen so that it looks new again. We were pleased with the service until we realized that the inner screen sometimes doesn't turn on when you open the folding phone (this was never a problem before the repair). This has rendered the front-facing camera inoperable (also never a problem before the repair), and when we brought the phone back to explain that the repair must have not been done properly, the owner rudely repeated "just submit a claim then, just submit an insurance claim, we won't even look at the phone until you submit a new claim". Instead of apologizing or even trying to understand that this issue was caused by their faulty repair, he was very rude and dismissive. So, we submitted a new claim and brought the phone back to get fixed. We explained the issue again, and the same man says "well then you should've submitted a claim for a broken camera so that i could replace the part but we don't have any replacement camera parts now". We tried to explain again that the root of the issue is from the way the inner screen was installed, the camera part itself is fine, but he insisted that we need to resubmit the claim with a different description. Again, with the same rude and dismissive attitude - refusing to take accountability for the mistake they made during the initial repair. This is seriously the worst place you could bring your phone for any kind of repairs, it's a shame that AT&T contracts with them through insurance. Look for a different location to entrust your repairs to, this place will leave you with more issues because of the shortcuts they take.

Best price around OC, fast and reliable staff. 60 bucks for original whole lcd screen for iphone 8read more

Seeing their ads on Facebook about Thanksgiving discount for phone repair, I brought my phone there…read moreto replace the screen. My phone is a iPhone X, and the repair cost for this model is not cheap. I met Trung at the store. He is the sales manager and technician. He applied the discount for Thanksgiving. I couldn't believe that he only charged me $80 for an OLED screen. He said he had a cheaper option for $60 if I went for the LCD sceeen but as soon as he demonstated the differences between 2 screens, I decided to go with the oLed screen. Trung also gave me a free screen protector. Highly recommdend Trung and his dedicated job.

The guy was really accommodating and fast. I called literally 20 mins before coming to fix my…read morecharging port on IPhone 12 Pro. So really fast. And the price point is great too. I live in Santa Monica and was passing by this place - he got it done for 80$, compared to 110$ where I live. Fast and nice - loved the conversation too

The guy quoted me a reasonable price for the battery and when I went to pick up my phone it was…read morethere!

Ricardo/Ricky was really cool, unfortunately we did have trouble with customer service over the…read morephone but he felt really bad and tried to do everything he could to make the process smooth. There wasn't a ton of seating inside so we were a little uncomfortable while waiting, but despite being there for 4 hours, Ricky provided excellent customer service and helped me setup my new phone.

Service sales reps have no signs of intelligence young minded do care for customer service at allread more

I had the pleasure of speaking with Jennifer and she was a BIG help! I had previously gone to 3…read moredifferent T Mobile stores in which none were able to help with what I needed. They would all send me back and forth between one store to another as well as from one phone call to another. The number they provided for customer service was also no help at all. Jennifer was the first to actually take the time and guide me to get the information I needed from my account. What other stores weren't able to do for me in 3 days, she did in just under an hour.

Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

Awesome store & great reps! Also Spanish! Events every month on there IG page. Recommendread more

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

Jordan, was amazing with helping me out with my iPhone that i plan on trading in soon. Highly…read morerecommend!!! Check this place out if you're in need of any repairs! Super friendly and knowledgeable staff!

Came to have the front glass replaced on my iPhone. I was greeted immediately greeted coming in the…read moredoor. The technician quickly looked up a couple of options s one being an Apple Original part which was more expensive and out of stock. Opted for the non original glass. She took the phone to the back and gave me a 30 minute estimated completion. She came back out in less than 30, handed me tha phone and it was good as new and very responsive. Best part was the repair and the part itself was $100 less than Apple

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!