Ricardo/Ricky was really cool, unfortunately we did have trouble with customer service over the phone but he felt really bad and tried to do everything he could to make the process smooth. There wasn't a ton of seating inside so we were a little uncomfortable while waiting, but despite being there for 4 hours, Ricky provided excellent customer service and helped me setup my new phone. read more

Service sales reps have no signs of intelligence young minded do care for customer service at all read more

Verizon - Phones - Mobile Phones Near Me - Corona, California

Amazing service, skip the call center from a different continent and show up in person. So I online ordered 2 items & Verizon totally screwed me as far as me time. Anywase that was online , the 2 Ladies working took the time to find out why "MY ORDER"got messed all up and with their grace made me feel so comfortable I think I might be going back to. The selection on series 10 & inventory is on point Value makes me smile , we used her G13 classified number to call corporate (no stupid AI Robot Bull) we skipped over that crap . 2 thumbs up - 5 stars fooo shoooo read more

The Verizon store at Lincoln/6th St in Corona , CA.was a Rolex/Lexus experience for me. I was greeted immediately upon entering. Savanna & Sam listened intently to my problem and asked some interesting diagnostic questions. No patronization, no sighs, or dismissals. Instead, they both honed in on my problem and continued until it was fixed. I do believe, from a management perspective, that you can train skills, but you can't train attitudes. These two ladies confirmed my view that Verizon is "there" when you have a concern. A really great experience, thanks to Savanna & Sam's skills, knowledge, and personalized, targeted service. read more

We came in this morning and we're greeted by savannah, her service was informative and very helpful. There was a variety of options to select from during our search for a new phone. I have been a member of Verizon for over 3 years and have always been satisfied with the help from staff. Thank u savannah for your help and positive vibes today. read more

I highly recommend that you spend the extra 11 minutes and drive to the Verizon off of Hamner in Norco. This store is completely incompetent. I went in two times and both times they couldn't help me but had the issue easily solved at the Hamner location. The first time, I went in they couldn't even get my password entered correctly and had no way of signing me in when I told the Hamner location the same password and they signed me in within a minute. This location also told me that I wouldn't qualify for the $400 deduction promo when the Hamner location said no problem they will approve it all I have to do is turn off my "find my iphone feature" and I had a month to do it. I come back in a month later asking to turn in my phone again since they are so much closer and the Hamner location was certain they can do it. This location told me I couldn't get the promo because my phone had to be "on" when it was on the screen was just broken . I told them the Hamner location approved it and the person that helped me made a note of it but, they said because they couldn't get into my phone they couldn't do it because they needed some last few digits of the phone. I also asked for them to transfer my contacts and told me for the same reason with my phone being too broken, they couldn't do it. They were not nice about it either just trying to get me to go to the Hamner location because its "not their promo they promised". I drive down to Hamner location and its a different person from before helping me. They said I qualify for the promo as promised and when he realized he couldn't get into my phone he doesn't just tell me can't do anything instead, he flips it over, opens the Sim card, and gets the number that this location claimed they couldn't get. I get the $400 promo no problem. Then I ask about my contact and data getting transferred. He takes my new phone and less then a minute I get my contacts. So in summary, everything this location claimed they couldn't do, the Hamner location in Norco did in less then 5 minutes, were much more kind, and saved me $400. read more

Horrible service. Went at 6:30 and nobody there, went to knock on the door just as it says too and no answer. Was standing out there for about 15 minutes. 3 other people even came up as well! Called them directly and no answer. What type of place is this!!! If you don't want to be open until 7 then don't have yours until then. read more

Came in here today to upgrade my phone. Christian was the one who helped me mainly and he was very professional and courteous. He answered ALL of my questions and made sure I understood all the details of my transaction. He was conscientious and considerate of my time frame and needs. I greatly appreciate the effort him and Sam put in to help me out. Christian, thank you for your professionalism and for ensuring I was 100% satisfied and at peace with my purchase. I'm very happy about this purchase. It's honestly a much better experience than when I first signed up with this company. Thank you again!!! read more

I want everyone to know that Joseph at this Verizon location was so helpful, patient and knowledgeable. I had lost internet on my cell phone however I still has access to the internet on my TV and also my IPad! I spent several hours with my AT@T and my Verizon representative and neither were able to get back on line! Joseph took one look and found the problem within minutes! I was so appreciative and happy and grateful for Joseph and I know that if I ever have a problem with my Verizon devices I can count on Joseph to get my problem solved! Thank you Joseph your customer Deborah Grabow! read more

Five stars alllll the way! I stopped in the store today and Channel remembered me and my name from over one year ago! Can you believe? Incredible customer service. I had ordered a new screen protector and dropped by to see if Ace was in today. I purchased the phone at this store in 2018 and have gone back to him for small accessories etc. A great guy, he too always remembering my name! How do they do that? Ace was not in today but Channel installed the screen protector for me and even took the time to look at my account to see if there were any savings available for me! Boom, there was! She saved me 20.00 per month! The store has a wonderful selection of products and the absolute best customer service. Yes, I have been with Verizon over 15 years! Incredible selection, incredible customer service Ace and Channel. Thanks! I would NOT go anywhere else. read more

Horrendous service, extremely unprofessional employees and even worse managers. DO NOT GO TO THIS STORE Go to a real Verizon store! I was given incorrect information from the employees here that I had to later handle directly with Verizon, which cost me an additional $300 dollars to sort out. read more

Completely worthless experience today. I walk into the Verizon store. Me: Hello, I would like to buy a prepaid sim card so I can switch to Verizon. Melanie: We don't have any ... awkward silence... Me: Do you know the closest place that I can buy one Melanie: let me check... **Pulls up location 30 minutes away** Me: do they sell them at Target or Walmart? Melanie: No they don't Me:**checks phone and googles Verizon prepaid sim**. They do sell them at Walmart. That's where I'll go. What a waste of space this experience was. Completely unhelpful. Shame on a Verizon store not having prepaid sims for sale. Absolutely bogus and a disgrace to the brand. read more

Verizon has screwed me over ever since I got locked into there business contract and can't get out of it and NO has even tried to help me get out of it. Verizon has become a horrible customer service and now with COVID they have gotten even worst. The girl that is working right now on 12-20-2020 4:30 wasn't helpful at all, didn't care to try to see if anything could be done and the worst attitude as if I was bothering her time. Love the way how there workers treat people as if were nothing and stupid. Definitely writing her a bad review and hope she loses her job to allow someone else that needs a job work there that would take the time to help out. For the business owner that owns this shop really needs to think about who they hire. This just another bad experience dealing with Verizon. read more

Always appreciate the great customer service here. Usually i like to pay my bill in person and they have always been very helpful.

How is this store still in business? The guy who claims to be manager or assistant manager is the worst you'll ever come across. Please save yourself some time and go to the corporate store in McKinley. So to begin with, I joined Verizon in January of 2017. He took 3 hours to set up an account and not just that, he couldn't even configure the internet in my phone which I could not use for 3 days because he wanted to leave early and kicked me out of the store. Not just that, he charged me fees that weren't even associated with Verizon which thank god I got reimbursed for through corporate. And to top it all off, I decided that I'm moving to another carrier due to all the problems I've had (mainly due to that one guy at the store. Mr manager/assistant manager who treats everyone like shit), I come to collect my finally bill and stood there for 30 plus minutes with him pretending not being able to find it. I told him to save his "energy" and I'll go to the corporate again. It took them 2 minutes to get my bill. I don't know how Verizon approves their stores, but this is just absolutely absurd. Verizon corporate needs to see this store and that manager guy who is a disgrace to the Verizon franchise. I hope he sees this message along with the Verizon corporation so that appropriate measures can be taken! Hats off to you Mr full of it. read more

THE WORST EXPERIENCE I'VE EVER HAD WHILST TRYING TO BUY A NEW PHONE. Was told by the 1st employee that I could avail the BOGO offer. Ordered the phone. Came in, was told to wait by the 2nd employee for the 1st employee so she could her commission. Waited a couple days. Went through the hassel of ordering another damn phone because was reassured that BOGO would be applied to the plan. Came back in after a week. Turns out the 1st employee was fired. 2nd employee took the week off because he relayed the wrong information. Now we were stuck with the manager who could not apply the bogo. The fact that I tracked and waited for the phone THAT THEY ORDERED FOR ME can not be mine. Nobody can do anything. Nobody could resolve anything. Was told, I should have read the fine print but God forbid the employees relay the fine print before we all go to such great lengths to get a phone in that is just flaunted in my face in the end. read more

Great staff ! On my first visit the manager was very helpful and answered any questions I had when choosing the right plan. On the arrival of my new phones I was greeted by Bryan ( Brian) who provided top tier customer service. Had a pleasure working with these two gentlemen! read more

Should've read the reviews before coming here. I came to add a line and take advantage of the trade in program on their website which would've gave me a $500 credit. They order the phone I wanted and then told me that I would get $200 in credit for my old phone. When I ask about the promotion, they said that it ended. I told them it's still going and showed them the website. They then told me I have to do it online and they would cancel my order. Ok no big deal. Well.. they didn't cancel my order. In fact, they ordered it twice! I got a notice that my phone shipped with 2 iPhone 11 pro!! Definitely stay away from this store! read more

They were friendly and helpful. Nate was very knowledgeable and was able to transfer data from my old iphone to the new iphone. It was a very good experience to deal with the staff, not stressful! Would recommend this place! read more

Entire Staff every single visit is amazing! Always so friendly and my visits are always quick! Seanelle is my go to girl!

Customer service is severely lacking at this "empty" location! Walked in and was greeted by a sales person working with a couple. He didn't say another word, so my husband and I figured he was the only one at this location. We stood at the front desk for 5 minutes talking to each other and then sat down for another 5-10 minutes waiting. And to our surprise, out walks a sales person from the back. We walk up to her and her entire attitude was as if we were bothering her. We could barely hear her and asked for a few suggestions about our phone problem. She checked one thing and that was it! I think we woke her up from her nap and she was not happy! This is not the 1st time we had terrible customer service from this location...but will be the last time! read more

THIS STORE IS A STRAIGHT FRAUD. STAY AWAY. Go to a Corporate store instead. I am definitely going to report them to the better business bureau. They lied to me about the hum, saying it was free. When i went back couple Minutes later they refused Service and to come back 4 days later, not only was I charged the restocking fee $70, but they agreed to give me a refund. I went back and they took my card to "refund me" they actually took another $60 out of my account. When i called back they said it was an issue with my bank. Dulce,Mark and Juan are nothing but bullshiters. read more

I've been to this location 4 times trying to upgrade one phone. These incompetent people screwed up my account and ruined my early upgrade. The employees can't make a decision without the manager. If you want to maintain your sanity stay away from here. read more

Great assistance and help with a new phone. They made the process very easy and quick.

Christine provided great customer service. Mario assisted and provided great service. Both Very friendly and professional. Will definitely refer to this location. Very knowledgeable of their merchandise and plans. read more

Terrific atmosphere when buying a phone, the store manager Javier gave my Wife no pressure when buying a phone and great deal.

My experience with Bashir , he had excellent customer service, He took his time to help me with my phone , I was gonna have to pay 800 for a new phone but he went out of his way and got me a phone without having to pay anything out of pocket.. He is a good investment for the company.. read more

Assistant Manager to this store is a waste of time, he is not helpful what so ever. His response to my situation was 'go to a different store because I don't want to help the process is too long'. What MANAGER does business like that? This has been the worse and still is the worse Verizon store ever. I gave this store a try when it first opened up and gave you the benefit of the doubt that you guys have changed and NOPE proved me right! Worse store ever! read more

This happened 2 years ago. A bit late to reply to the review, but appreciated. We have taken our business to T-Mobil.

How is it on a Sunday afternoon you only have one employee working and looking like she doesn't want to be here (probably because she is over worked and by herself) no acknowledgement when entering, oh she can't she's by herself and three others waiting. I'm outta here, I guess this place doesn't know guest service read more

This was probably worst experience I had with any Verizon transaction that I have done. Mine you I have 40+ lines(I have business lines) . The young lady helping didn't even know how to upgrade my line. I was in their for 2 hours until I decided to tell her just to stop because she couldn't get it done. I give her props tho she didn't give up. But I feel no inexperienced person should be left alone in the store yo help customer. This was such a waist of time to go. Never again. read more

I came in with a cracked screen knowing that I wanted to pay off my phone & get a new one. Mario hooked me up! He was so knowledgeable, friendly & fast. I have never had such a positive experience buying a cell phone. This will me MY store forever! No more going to the mall or the Crossings! This store has me hooked! I even hesitate posting this because I don't want to give away my hidden gem....best.store.ever! read more

Amazing store! Every time I walk in I always get welcomed! Definitely recommend this store ! The store manager Javier was such great help in answering all my needs. You won't regret coming to this store !! read more

Got my new iPhone 7 ask for Julian. Fast and easy!!

DO NOT GO TO THIS STORE!!! As one of the other reviews said, they are vague about adding services to your account and they jack up your bill. My bill was $50 more than what I was told it would be in the store. Do not fall for the "free HUM scam." It is not free. It adds $40 to your bill. These agents purposely do not explain charges to get you to sign a contract and then you have to pay early termination fees to get them off of your bill. This is fraud!!!! DO NOT GO TO THIS STORE!!! DO NOT GO TO THIS STORE!!! read more

I came down to return my iPhone7 for a google pixel and they would not do it since I am not a new customer or upgrade. In other words, the store doesn't make money on servicing me and the phone is in short supply. They called a corporate store which was nice but no phone there either. Don't call the store "Premium" if that not the level of service you are able to offer. The staff was fine. Peter was very nice and helpful. Overall the service for my upgrade and dealing with Verizon has been very favorable. Bit I've made several visits to stores to get the phone to no avail. But this store has it and I can't get it. Frustrating! read more

Definitely don't go. They will not even greet you, say hello, or acknowledge you in any way, at least not if some guy named Hugo is working. Didn't care to offer help, I suppose it's too much of a bother...it's not like I'm a verizon customer or anything...on to the next store. Wooo. read more

These guys are what you need for communication technology. Competent, gracious, professional, articulate. I was amazed and encouraged. Seriously, I come in with some really elementary questions -my doctorate is !NOT! in cellphones- and they never even flinch or snicker (like my kids do). Every explanation they give is crystal clear. Hugo R. rocks it! They are all honest as a silver dollar. You will like Verizon, Corona, CA at Lincoln & 6th. read more

This is the worst managed place in the world my family switched to Verizon from sprint we were told what we want to hear by Javier who looked us in the eyes and lied to us I don't know why he's a manager he is really sneaky if you are in this Verizon don't talk to Javier unless you like being lied too read more

Seriously stay away from this place, far far away. I went in back in February to switch from Sprint to Verizon using the "we pay your cancellation fees". I told the manager I needed a bill under the $230 I was paying Sprint. He said no problem, he could do a 12gig plan with a bonus 2gig per line for $189 a month, with no overages with their throttle down feature. He even showed me on the little screen where you swipe your card. We agreed to that price shown hes like ok, did some things an we signed. He then tells me his printer is broke and can't print my contract, but he will email it to me. Never got that email. He said once I get my last Sprint bill to bring it and my phones in. I had called Sprint a couple days before and asked for a final bill including cancellation fees. So about a week later I walk in phones and bill in hand, give them to the same manager, he informs me his printer is still broke, I see him scan the bill, and am told they have to keep the hard copy incase Corporate requests it, but it was all taken care of they would handle it, not to worry about it anymore. I ask him to resend my contract, he said he will with the reciept of my phones. Kinda hinky, but I was just happy to have a reduced bill and be back on Verizon. I never got either emailed. I went back in March after I got an almost $300 bill for my Verizon plan(after a few hours on the phone with Verizon support). Asked for the manager, only to be told by the same rep that was there when I signed up, "he quit". Called Verizon back in store, explained what was going on again they eventually settled with me at $200 a month, with rep validation that the guy worked there at one point as a manager. Frustrating right? Thats not the half of it, 9 months later I get a collection agency notice telling me I owe Sprint almost $1400, my jaw hit the floor. My very first bad mark on my credit report because of that dude, after a full week of me calling the agency asking for an itemized bill, an calling Verizon to see what happend. Dude never put anything, my bill or phones into the system. I have personally filed complaints against Verizon with the BBB. Was going to wait a week for a response and file with FTC if I never got one. One of the Corporate people emailed me, but while I was getting the address for this place while emailing her back. I see shady stuff still happening at this store from the same guy or people. Save yourself and your credit/sanity. Spend 5 minutes longer in the car and go to a different store. Seriously amazed this place is still running. The 6 foot or a little taller white/or really light skinned dude thats a "manager" is seriously a theif!!!!!!!!! Fire, and call the cops on that dude!!!! read more