Everything went well it always amazes me the service is always Great the representatives always give the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite ! read more

Best service ever! We got there right b4 their closing time. The worker there helped me until he solved the issue. Amazingly dedicated worker!!!! Have you ever had that experience anywhere thesedays? I couldn't believe it. Thank you so much! Sorry I didn't get your name.. read more

We went to the Norco location before coming here and we weren't given any luck with phones or watches! This Location was a bit crowded when we arrived but David got us out quick! Thanks! read more

T-Mobile - Apple Watchessa! - Mobile Phones Near Me - Norco, California

Excellent store great service Friendly staff I recommend everyone to go there! love it read more

My family and I came here for new phones. Everybody there was super helpful except for a girl named Mariah who was the main person helping us. In the process of resetting our phones, she managed to not backup any of my moms pictures, even though she was told many times to make sure they were safe. If I was there I would have made sure they were backed up. but I wasn't and it seems that the phone expert doesn't know what she is doing. Also she deleted my brothers notes from his phone, when she stated that they were backed up. Not a good look for this store. Ultimately, the pictures and notes cannot be brought back, so I just want to help and make sure it doesn't happen to you. Watch what they are doing, especially when it comes to important documents on your phone. read more

Bought an iphone for our grandson. We are not very tech savvy and went in to ask for a little help. Adam ended up spending quite some time with us making sure that the phone was registered, assigned required info, and completed to our satisfaction. We appreciated his help immensely as it would have taken us all day, or longer, to figure out the set up. Thanks Adam, your customer service approach is second to none. read more

Service was great and very honest! Representative didn't try to upsell or talk us into getting a phone we didn't need. read more

BEWARE-BAIT&SWITCH TACTICS. Dishonest with no accountability. Called before I came in and asked if I qualified for the first responder discount and they told me yes. When I arrived I asked again and showed them my credentials and they said yes. I asked if there was a sign up fee and was told no. Hour later in the sign up process tells me there is $140 fee just calls it a service fee instead. A month later I get a text to send credentials and was informed that I don't qualify. I never would've switched to T-Mobile if was told the truth up front when I specifically asked. I have a screenshot from chat support where that employee tells me that I qualify. When I call to speak to a Manager they tell me they don't have one. WASTE of my TIME. T-Mobile experience was a complete Nightmare read more

No help would actually rather sand my teeth down with a file. They wouldn't help me I was there for 40 minutes just standing there like I was an employee. Not worth the shit off my shoe to go back. read more

Anthony was very knowledgeable about products and switching us over from a previous plan. Friendly service and very helpful.

I was treated so well at this T-Mobile store that I had to get on Yelp and write a positive review. I had an issue with my phone and they went out of their way to be helpful and get me out of the mess I had myself in. Vanessa was especially helpful. I am so grateful. If you live near this store, it is worth it to join T-Mobile just to have the excellent support. read more

Anthony treated me with kind and friendly service. He went above and beyond to help me. He answered all my questions and installed my phone screens fast and perfectly!! Thanks so much Anthony!!! read more

I used to have verizon years ago but it was too expensive for a single line. After trying Sprint I realized the money was worth it. I love the customer service here and i got a much better deal than before with switching over. Huge shout out to Jorge Vazquez at Norco Gateway for making the process effortless. He was so knowledgeable about everything and very kind. Thank you to Jeffrey at this location as well for helping me look into plans the day before. read more

I had an awesome experience at this TMobile! They were so nice and helped me and my family switch over from Verizon. My service is great and my wallet is even better :) I definitely recommend coming to T-Mobile and this Norco location exceeded my expectations. With all the craziness happening right now it was also nice seeing everyone being safe during this pandemic. Masks were required and the store was very clean. They cleaned the register before they helped me and wiped down the phones before we looked at them also. Will be sending my family in too. Oh and T-Mobile Tuesday's is amazing!! We got free lunch after we left the store from Popeyes with the T-Mobile Tuesday's app! read more

I needed to change to a new I phone from an android. I lucked out and was the only customer and Robert and the manager Paula were so nice and helped me way more than I expected. They transferred my old phone data and Robert showed me a lot of short cuts . He made it clear I was welcome back for questions or any help I might need. While we were waiting on data transfer I ask Paula if she new any watch repair in the area. She went out of her way and found me a five star location. Thank you both so much. read more

I came in yesterday around 7:25 close to closing and the sales associate named Jonathan literally made miracles happen! my phone was not functioning due to a cracked screen and only the top can be seen. He still went out of his way and tried to transfer all my data to my new phone. How he did it only God knows! He really made me happy because he was able to save everything and didn't refuse it knowing how bad my phone was. The store off cajalco was so rude when they saw how my phone looked they automaticallysl told me they can't do anything about it. But not Jonathan! There should be more associates like Jonathan, he is very compassionate and gives excellent customer service. Thank you so much! I hope you get a promotion. I will be coming to this store location from now on! read more

I honestly cannot believe that corporate has not come in here to have some restructuring and coaching done. This location was the old sprint store which has an average of two stars.... for very good reason. Every single person I encountered in this store was obnoxiously rude. To the point where I asked a question about my data and all of them simply laughed and snickered..... like I was talking to five year olds who were all making fun of someone. The whole experience from start to finish was humiliating and belittling. Based on nearly all other reviews of this location I hope T-mobile comes in here to do some restructuring. read more

This is easily one of the best tmobile stores I have visited. The whole staff is always very friendly and they are very knowledgeable. I never have an issue when visiting this location. They are also taking great precautions with COVID-19. They opened the door for me when entering and leaving to keep germs from being spread and all had masks on the entire transaction. read more