I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

So the customer service from Shay and Moses AMAZING! However, the service and the phone i gt was…read morestraight crap. Got me a new phone and line for my birthday. But the refurbished phone i got that was certified wouldnt take a sim card... even though i tried to go to verizon and also speak with customer service for help. They couldnt do anything to activate the phone number they originally gave me! Believe me Shay tried everything and that shit didnt work! I just gave the phone back, asked for a refund, and to cxl my new line... oh and they charged me 50 dollars just to cxl the line..but ty Moses for being compassionate enough help me!! ty so much for the experience verizon!

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!

I was attended by Mariah, the manager. She was the best, really great customer service. She made me…read morefeel really comfortable with my plan. She was very clear on everything which i liked.

Just left the store... they were supposed to open at 11am. There was no one in sight and the doors…read morewere locked. We won't be returning.

I had the pleasure of speaking with Jennifer and she was a BIG help! I had previously gone to 3…read moredifferent T Mobile stores in which none were able to help with what I needed. They would all send me back and forth between one store to another as well as from one phone call to another. The number they provided for customer service was also no help at all. Jennifer was the first to actually take the time and guide me to get the information I needed from my account. What other stores weren't able to do for me in 3 days, she did in just under an hour.

Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

Jalen Davis at T-Mobile in the Crossings in Corona is hands down the best phone salesman I've ever…read moredealt with. He helped me switch several lines from AT&T, save money, and get a great upgrade. I couldn't be happier with the experience. What impressed me most was how he handled a packed store. He was helping what felt like six customers at once and somehow made everyone feel comfortable and taken care of. He stayed calm, kept everything moving, and never made me feel rushed. From what I could see, everyone he helped was happy with him. Jalen has a natural ability to put people at ease, and his patience, confidence, and positive attitude really stand out. I don't give praise like this lightly--this guy is top tier. T-Mobile management, I hope you recognize what you have in him. He's going places and absolutely deserves the recognition. Thank you, Jalen!

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

I had an excellent experience today with Mohammad at AT&T. He helped me with my phone plan and went…read moreabove and beyond to make sure I got the best deal possible. He even helped me save money by finding discounts I didn't know I qualified for. Mohammad was patient, knowledgeable, and genuinely kind throughout the entire process. He made everything easy to understand and took the time to answer all of my questions. I truly appreciate his outstanding customer service and highly recommend working with Mohammad. Thank you so much for your help!

There needs to be 0 stars. Came in 5/7/26 bought a Apple Watch for my mom. Norman Ford (manager)…read moreask what phone I have (14 pro max) tells me I'll get $1000 trade in to 17 pro max upgrade for $1100. Shows me my bill including the watch my monthly bill increase $15. I'm all... let's do this! 1 week later I get my "projected new bill" and it's more like a $40 per month increase. I call ATT customer service and they tell me I'm now paying for insurance, an anytime upgrade fee and I'm only getting $800 trade in! I go back to the store (Norman Ford) and ask why he slipped in these non disclosed charges. He goes on computer and backs out these non authorized charges and gives me a receipt showing me that a "case" has been open to give me my $1100 trade in. Then I get my ATT bill and NO there's nothing- no changes. I called the customer retention dept give them my case number showing proof of what was to be adjusted and they can't see know nothing about this case number! They tell me to go back and speak to the manager (Norman) and get it fixed. Basically I was totally lied too by the so called manager and conned by him trying to add non authorized charges to my bill. 3 months later I'm stuck for the next 33 months (36 month contract with new phone) of a higher bill and ATT does nothing! I've been an ATT user since they were Cingular and have always been satisfied with my devices (I pay for 6 devices!) but to NOT honor my request after showing ample proof is terrible business. I'm ok with ATT service but NOT ok with this store and Norman Ford. I've learned to only go to a corporate store not a retail store that corporate has no say so over total lies/mis representation of liars. Cannot believe this guy is a manager?!?! ATT thanks for nothing.

Excellent store great service…read more Friendly staff I recommend everyone to go there! love it

Everything went well it always amazes me the service is always Great the representatives always…read moregive the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite !

Roy, you're awesome!. Thank you very much for your help!. I appreciate you and God bless you!…read more Roy responded to my message, gave me a quote, and was able to repair my iPhone 11 Pro Max super fast. Took him 20min for my repair. Fixed my broken screen, cleaned my phone's speakers and charger port at a VERY reasonable price. Anyone looking to get their phones, tablets, iPads, and etc. repaired, looked no further. Roy is your Man!. Thank you again, Roy!.

roy is the best. he truly is helpful and is good at his craft. we came here with a broken screen…read morefor samsung and he did the work quick but efficient. we have no issues and he is super knowledgeable and nice. i would recommend all my friends and relatives to come here.

This was one of the best interactions I've had dealing with electronic repair. Zach was extremely…read morefriendly, prompt, and professional. I took my Xbox Series S for an HDMI issue and he was able to solve within 45 minutes!!! One of the best and highly recommend

Amazing service! My husband got his iPhone screen repaired here and he came home super happy. The…read moreowner who was the one helping him, was pretty straightforward with what he needed and the pricing. He was very knowledgeable and was able to get his white screen back to work within minutes! Would recommend going to him for any phone repairs you may need!

Fast service and great pricing…read more My IPhone screen had completely stopped working but luckily Cracked Screens was open at 8:30 AM. When I got there, I was welcomed by the owner of the business, Luis Santos. Luis was very knowledgeable and his exceptional customer service made the entire experience extremely easy and fast. He was able to diagnosed the problem and provided a reasonable quote on the spot. After agreeing to move forward with the repair, the team there immediately started working on my phone and had everything completed in under an hour. To summarize, service was FAST and EASY, customer service was phenomenal, and pricing was great. Cracked Screens is a place I'd feel confident recommending to others and if I ever need another repair in the future then I'll definitely be coming here.

Was recommended this place from a Verizon store employee in an alternative to the Apple Store…read morereplacing my screen. They were available and super friendly. Took exactly how long they said it would and everything looked great. However, my phone isn't the same. Backlight is either super bright or too dark. The color contrast isn't the way it was before, and while they said that might happen, I wasn't expecting it to be that big of a difference. So if you're looking to get your screen fixed for around $200 instead of $375ish this is your place but just know it won't be exactly the same.