This is our new go to for any and all Tmobil services. Connie and Dylan were our service representatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store. read more

This company deals fraudulently with its customers. Buyer be very wary. Ive been with Sprint for almost two decades. They merged with T-Mobile. At the time, I was at the Sprint store in Tyler Mall and was told that T-Mobile would honor phone plans with Sprint customers. I had the IPHONE Forever Plan; which entitles me to an upgrade every year when I turn the old IPHONE in. This month I went to the T-Mobile store and they told me that they terminated that plan and that I was on a plan where I buy the IPhone over the course of 30 months. I never agreed to this, and I was not made aware that this was even legal. It sounds incredibly suspicious that a company tells its customers one thing then switches their plans and terminates the one they are on without forewarnings or options. I already pay overpriced phone fees like everyone else, and now feel like I was taken advantage of as well. read more

T-Mobile - Ive been a customer with Sprint since day one. Literally. Here's a synopsis of what has happened to myself and I'm sure countless others - Mobile Phones Near Me - Riverside, California

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Sitting here at T Mobile with my wife, upgrading her phone, and we are having such great customer service from Kayla. They're pretty busy today and I'm watching her and other members of the team juggling assisting the multiple customers all while continuing to get my wife's new phone all set up. She had such a patient demeanor with an older customer who had tons of questions and never showed any signs of frustration. People say customer service is dead, but not here at this T Mobile store in the mall, and not with Kayla. A+ friendly customer support here. read more

I cannot thank Steven enough! I went with my boyfriend so he could buy a new phone and I also ended up getting a phone as well. He was EXTREMELY patient and very knowledgeable! He kept great conversation with both of us while he helped us. The whole visit was effortless! That evening I had issues connecting my apple watch so I came back the next day and luckily he was there again to help me. He was able to answer every question I had and my apple watch connection is back to normal! He sat with me the whole time with the lengthy update. Thank you so so so much Steven! read more

Top notch service! Greeted and taken care by Daniel G. Not only did he answer all my worries and about my hiccups with my iPhone 11, he took time to help me apply my screen protector and show me how to do it. This store was very welcoming, clean and up to par. The parking is plenty( it's inside the mall)- and has nearby foodies if you need a snack while you wait. Considering the new social distance rules- Daniel was able to multi task and still give my mom and I a great interpersonal experience! He hooked me up with tips and tricks for the iPhone camera: I really like that the employees know the products! read more

T-Mobile - Daniel - Mobile Phones Near Me - Riverside, California

It took me 5 visits to return something I purchase with in the time limit 14 days or less. The manager Norma never came out to apologize for all inconvenience or the missed information they gave me from the beginning with the table's I purchased. They sold me 2 tablets with keyboards & screen protectors. The tables supposedly were $100 each a promotion that had going on. They just wanted to make a sell. It's really frustrating that they sell with false advertising. I called customer service a couple times and they confirmed there's was no such promotion that I could get those tables for $100 each. The staff at the store continue to tell me every time I came that they were going to credit it to my account in the future. But once the 14 days to return had passed I'll be stuck with those tablets no matter what. I'm a good person & I'll take of my business. Just don't take advantage of me. I made sure that T-Mobile reimbursement me every single penny they charged me. I already pay over $300 for 4 lines I have with them. I'm so done with them. But that's for sure I'll never return to this location. read more

I went in today and Vanessa was the lady who helped me. I was in and out in 20 minutes. I just needed to upgrade and she was quick, unsold me on a couple things I needed and she was friendly. read more

Came into the store looking for a new phone. Greeted kindly and was helped by Juan. Really good at finding information, I came in with a lot of questions regarding my next phone, whether I should go with a Samsung or an IPhone, and everything from my plan and prices. Overall my experience was phenomenal. I was not able to get the phone (purple is hard to find haha), but I needed the phone that same day for work haha. So I was still overall satisfied, and will be even more when I get my hands on that deep purple haha. read more

My boy Justin strikes again..i had a problem with my phone reading my new SD card from wish.com. Took it into Justin expecting I would be leaving my phone with him he knocked it out in 5 min while I stood there..super happy with my T-Mobile service and my buddy Justin saves the day again.. If your considering switching service go see Justin D. At T-Mobile at the Mall inside. read more

The shop is clean and they keep up with the current state of safe business practices. Daniel Gamboa is always willing to go the extra mile. He is very knowledgeable and can explain things is a way anyone can understand. He is very conscientious, following thru until everyone is satisfied. read more

Jessica is the most immature and rude person (I'm being nice) I've ever encountered in all my days. I've been with (Sprint) T-Mobile for over 25 years. My daughter was having problems with her phone. Jessica tried to tell me, with an 810 credit score, that I had to put a down payment for my daughter to get a new phone. I have NEVER been required to put a down payment from day one of my account's existence. I told my daughter that we'll just call and Jessica literally said, "It won't matter, nothing is going to change with your poor credit." Jessica will be eating crow when everything has been investigated. I've lodged a complaint with mall management and they will be pulling the security footage from the store. In addition, I've (of course) contacted T-Mobile and lodged a very serious complaint with them and I let them know I've requested video footage. I'll be receiving a call from T-Mobile this Sunday to let me know the outcome of their investigation. I'm a Marine Corps Veteran and my account is coded as such. Jessica is an extremely broken individual and the only reason I can think of as to why she was behaving like a child is perhaps she's jealous of my credit score...who knows but she's about to find out she's no longer a T-Mobile employee which will save a lot of people frustration. She has a complete lack of integrity and walked away when I tried to show her my credit score. Well, Jessica, you can't avoid this picture. read more

T-Mobile - Mobile Phones Near Me - Riverside, California

Shopping for a new phone is my least favorite thing to do. Until I experienced one of the best customer svc at this location. Thank you Daniel for the excellent experience. You went way and above to help me out. He is definitely the go to guy for all your purchases and down to the simple things, like paying your bill. Thank you again, Daniel read more

Bryan and RJ were cool to work with. They helped out with a small screen protector issue with the approval of their manager Ross. Thanks guys!! read more

Thanks to Jennifer we were able to get am amazing deal with phones and ipads for the whole family i totally recommend this location but make sure u ask for Jennifer..... read more

T-Mobile - New iPhones 11 and iPads for the family - Mobile Phones Near Me - Riverside, California

Came in for an upgrade, was pretty nervous with this whole covid 19 thing going on. Daniel came to check me in at the door and explained the procedures they were following for social distancing. Instantly I was out at ease, I was taken care of quickly and easily. Definitely coming back here again. Thanks Daniel! read more

I came in today for the possibility of upgrading a phone and adding on a line and was immediately welcomed as soon as I walked through the door. Dontáe and Liz were extremely helpful and answered any questions I had. They made the process super simple and easy for me. Would definitely recommend anyone coming to this T-Mobile store. I have been a customer for a while noand will continue to do so. Amazing service. read more

Johnny Brown helped me when I went in last week. He greeted me as soon as I walked in. He was very thorough with answering all of my questions and I only came in to get myself a phone and ended up getting a phone for my daughter and a line for my niece. My showed me all the promotions that were going on and helped pick the best one for my needs. He went above and beyond and helped my pair my iWatch to my new phone! I recommend going to Johnny for for mobile phone needs! Thank you Johnny for hooking me and my family up! Great customer service! read more

I went in got a upgrade. The representative Daniel helped me out. Got me in and out super fast and mainted the area very clean and answered all my questions. Will be back again. Loved that he kept a safe distance to maintain social distancing! read more

We weren't greeted upon arrival , the sales associate who was helping us had the most unpleasant tone and energy to want to work with . The information regarding our iphone and insurance options was completely wrong since it still qualified for apple care , the condition of the phone was actually better than she had told us after her "3 point inspection " we left because we didnt want to deal with her . Won't be coming back to this location, too small to have an employee with absolutely no sales energy or hospitality, makes you feel suffocated. read more

The Manager at this store is rude and not helpful at all. We where already having trouble with horrible service, then you go into get your phone looked at because the service is so bad and they don't take people in the order they wait. Then the manager a man I would put his name but I can't say or spell it but if you go in and have to deal with him you will know who. His staff is very nice and apologetic for being over looked where he had a you can leave if you want attitude. read more

Josh at this location was amazing ! He made my port in so fast and easy, I did not have to change anything in my schedule even though I went into the store on a humbug. absolutely nothing negative to say! he was awesome, the store was clean and I did not have one question left on answered! Thanks Josh!!! read more

went in Thursday afternoon and was assisted by daniel. He was such a big help. He showed me the"protection wall" which is all the devices t-mobile has for children, pets and your car! He is very knowledgeable and was very patient with my daughter and I. Thank you for the help! read more

Jennifer help me get an Apple Watch and AirPods today never had so much fun a T-Mobile before can't wait to come see her whenever I come to the mall read more

My brother and his wife went to this T-Mobile store to switch out their current iPhones for the new iPhone XS Max. They received poor service from the lady who helped them out (can't remember her name, either Claudia or Carmen). This lady began negatively commenting about the phone that my brothers wife was turning in, saying how she has way too many pictures, which is completely irrelevant since the phone has to be reset upon trade-in. She had a negative attitude during their entire interaction and was just plain rude. There was a tiny crack in one of the phones and she cancelled her trade in all together. This is disappointing because being a T-Mobile customer myself, it's not the first time I've experienced bad customer service. We're all slowly but surely beginning to consider other carriers who are known for better customer service. read more

I originally arrived at tMobile a little upset with my surprise over-charge in my monthly bill...pretty much already predicting the BS excuses I always hear dealing with customer service... Then I met Katie; one of the super-star staff who not only went above and beyond to handle my concerns but also completely relieved my anger pangs and left me excited to take advantage of my brand new, more efficient plan! I look forward returning for my upgrade to the new G6 Truly a pleasant experience to be had! read more

This review is longer over due.. I believe last month my mom and I walked into the mall and spoke with the manager of this T-Mobile location forgive me I can not remember her name.. we told her our situation my mothers phone, backpack and all information had been stolen. She was quick and caring and made sure to exhaust everything she could to help. All in all she was excellent she was able to get us set with another phone and able to give my mom peace of mind. Excellent customer service to say the least. Thank you so much for helping us and leaving us with a smile we really appreciate you read more

Went to Tmobile on Friday 08/26/16 & got the the new galaxy..Got a case & screen protector for myself & my fiancé..The lady put the screen protector on for us & told us to wait 24 hours to put our cases on & if we have any problems bring it back & she'll replace it for free..We waited 48hours to put our cases on the phones & immediately started getting air bubbles on the sides of the phones & new air bubbles appeared too..We decided to go back 08/28/2016 & told her the situation she said they didnt have any of the screen protectors in & they should be getting more in sometime Wednesday & she would give us a call..Didnt get a call from her..So I decided to call her today 09/01/2016 She said they received the screen protectors & to come in & she would put it on for us for free..I go in & ask for her one of the employees walked up to me & told me she she left for the day & she would be back on Tuesday..I told the employee the situation & she said that i can either wait until Tuesday or she can give me the screen protector & I can take it to the kiosk around the corner & they'd do it for free..So I took the screen protector to the kiosk & the guy wanted to charge me $5.00 to install it I told him that I'd be back on Saturday..I called my fiancé & he was furious..So we go down there together & the lady did the same thing to him..We stepped out of the store & talked about what we wanted to do & decided to go back in & get a refund..When we walked in again the employees & manager were all in a group & just looked at us giving dirty looks...The "manager" was very rude & unprofessional..He asked for the receipt & I gave it to him..He asked my fiancé for his debt card & he forgot to bring it the store manager made a comment outloud & the employees started laughing even in front of the customers that were there..This by far has been the worst Customer service I have ever received!!!!! They dont deserve a star!!!!! I will be contacting corporate tomorrow & discussing the situation as too what happened...I will no longer be doing service there anymore!!! read more

My name is Zachary Cortes and I signed up with T-Mobile in the spring of 2015, through its business sales department because they make it easy, allowing business accounts to use a federal tax ID number or a social security number...I operate as a small business using my social security number. (You do need to provide your fictitious business statement if you open a business account). Since signing up I found a good rep in Long Beach named Jason Paris but he moved to San Diego but I have since found another very good career driven rep in Riverside named Stephanie Angulo...I divide my time between Long Beach and Riverside. I also have accounts with Veizon and Sprint but my business account is now with T-Mobile because they have the Best business accounts, but this review reflects the overall performance, which applies to everyone who is interested in a T-Mobile account. My rep Stephanie is no doubt career driven. She keeps abreast of her clients needs and wants by being a good listener. She rivals my Verizon rep, who also does the same thing...all my reps work together for my benefit. There is plenty of business to go around. I can contact Stephanie anytime via email, at the store or even on her own personal phone and she always returns my message within 48 hours, (usually in 24hrs). Her manager Pauline is also there if there are any questions she needs approval for. For example, the business sales department gave me a $50 credit on each of the 4 lines when I first signed up, so I asked if they can also do the same whenever I add a line and they told me that is possible for them to do. Currently, I have 10 lines for $160, which translates to $16 per line. I enjoy the stress free worries of not having data overages charges because T-Mobile and Sprint come with unlimited everything across the board (data, text and calls) and T-Mobile allows you to "piggy back" or "tether" without any additional charges. For example, if you have a device like an Apple ipod you can access the internet using your phone. Because my rep Stephanie knows my needs and wants she keeps me updated on possible good deals which may interest me and I very much appreciate that, which is why I was able to add 6 more lines for $60 since I originally singed up through its business sales department, which I met a Chamber of Commerce mixer. Additionally, I enjoy how T-Mobile is evolving in creative ways, such as the "Binge" data feature. Initially its competition had concerns it compromised or violated the free internet policy but the FCC ruled it did not and said that creative offerings like this is what fuels competition. In summary, my rep Stephanie listens to her clients, as does her manager Pauline. Companies hire people to do one of two things, either to do what they're told to do or to do what's in the Best interest of the company, and I can say my experience is the latter. ZC read more

Johnny was super nice, courteous, and helpful! He knew everything about every phone, plus helped me pick out a great plan for myself and my daughter. Check him out for top of the line service. read more

Went in today to drop off equipment which I was told I was able to do by T Mobile, 611 prior to coming in to the Tyler Mall T-Mobile store. Berlin, "T-Mobile expert", was sweet in the beginning but in the end rude and unreliable. I first went in asking if I could drop off cell tower equipment, she proceeds to look up my account then tells me I had to print out a shipping label to send it back. I already knew I could do this but I didn't want to go with that option. So I leave since she couldn't help me. I call 611 asking for the shipping label they ask what's my pin? I didn't know it. 611 couldn't text me a pin cause my account was closed so my only option was to go back to the store to verify my pin with a employee and then print and ship the label. I go back to the store a 2nd time. I go to Berlin and tell her the situation and the first thing she does as she turns around to help me is look up to Caesar and rolls her eyes annoyed since she has to help me again. She gets on the phone with 611 and then helps print out the label. I get the label and she still they refuses to take my equipment so they can send it back for me. I ask why? She says cus I need proof of receipt. This is all lazy work done by the whole store since I I knew I can drop off my equipment at any store. My friend who works for T-Mobile told me to drop it off. Two 611 T-Mobile operators told I could. Yet Berlin doesn't want too. I was upset going into the store cus of personal issues but I was never rude to her at all. I even said thank you for your time and I appreciated her help and she smiled and said your welcome as if I wasn't sincere. read more

Overall, their services was good. I came in very late, so I was hoping to just shop around and see the plan. Brian helped a lot with the decision making whether to pick up iPhone 6, LG G4 or GS6. I ended up picking up GS6. Brian went out of his way to show what he has, his opinion as a consumer and not a seller. I thought that was really important. He also went through the plan thoroughly. Explain what to do and not-to-do. He really seemed very tech-savvy and knew what he was talking about. More importantly, he read through the contract and payments. Stayed after they closed -- very satisfied. Thanks, Brian! read more

Best T-mobile in Riverside area! Ask for Ronny or T!! They are awesome and very knowledgeable

This place sucks I didn't know I had to wait 30 minutes to ask one simple question. When you go here expect to sit and wait all day because the two guys in the front are slower than s h I t. T mobile hire more employees, or employees wrap up your chit chat. read more

Gerardo and brian were both very patient and friendly to walk me through the entire plan and what if's. They were very helpful and provided me suggestions that were best suit for what I was expecting to pay and wanting. Small store near the end towards target. Nice peeps! :) read more

Nice service. I got the impression management was signaling for something behind my back because my sales associate kept having to gesture for him to wait a second. I didnt like that too much but overall experience was good. read more

Truely a pleasure walking in to this store. My husband and I came in wanting to leave Sprint and switch over to T-mobile. My husband came in decided to get any promo that will get us a good unlimited plan regardless of the phone we got, I on the other hand didn't want to lose my iPhone. Stephanie was really patient and showed us a couple promos they had including a promo for the iPhone! We had to go back and forth with sprint trying to charge us ASAP for leaving and our refund card not working because my husband continually would forgot his passwords but Stephanie was such a sweethearts and helped us through. She helped us on the phone and via email. She truly went above and beyond. read more

My grandson bought me a tmobile phone last year. I did not want a contract phone I wanted a pay as you go prepaid phone. When we shopped for phones the sales lady for this phone told me that they do not charge if for any reason you cannot pay the bill. She was firm on this fact. However when the time came that I was unable to pay the bill they shut off service then billed me for the entire time the phone was shut off. Has anyone ever heard of this? I mean if I was told the truth in that this is what they did I would have just bought a contract phone. It makes no sense to me. I was lied to by the sales women.She told me over and over that this was one of the features and it was a lie. Then when I asked tmobile to shut off service and I paid the bill in full even the 3 for the 3 weeks of non service they refused to prorate it and turned the phone back on without my consent only to then bill me for another month. Actually it was only 15 days and then charged me for it. They have given me excuse after excuse and the run around for weeks now and finally they came out and said they charge even when service is not on. I really am horrified by this service and the customer support is very rude to me. After all this it was a very troublesome phone that was not worth all this hassle to begin with. I have had verizon in the past and never had anything like this happen. I think I will return to verizon. Tmobile is too dishonest. read more