This is our new go to for any and all Tmobil services. Connie and Dylan were our service…read morerepresentatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store.

This company deals fraudulently with its customers. Buyer be very wary. Ive been with Sprint for…read morealmost two decades. They merged with T-Mobile. At the time, I was at the Sprint store in Tyler Mall and was told that T-Mobile would honor phone plans with Sprint customers. I had the IPHONE Forever Plan; which entitles me to an upgrade every year when I turn the old IPHONE in. This month I went to the T-Mobile store and they told me that they terminated that plan and that I was on a plan where I buy the IPhone over the course of 30 months. I never agreed to this, and I was not made aware that this was even legal. It sounds incredibly suspicious that a company tells its customers one thing then switches their plans and terminates the one they are on without forewarnings or options. I already pay overpriced phone fees like everyone else, and now feel like I was taken advantage of as well.

"They were great...they had the part in stock which I didn't think anyone would…read more. In and out in 5 mins...nice shop nice people ..Finally found a shop that I can trust and Ive been let down by many others..Saved my day thank you..

SKETCHY. RUDE. SHADY. UNPROFESSIONAL. OVERPRICED. NON GENUINE PARTS…read more Came here to get a new battery for two phones and when I checked the battery percentage it said "non genuine apple battery" which I've never seen. This is a problem because I will be reselling these phones. But the worker was telling me I just needed to "update the phone" which is a complete lie which i'm sure he was aware of and just wanted to get me to pay and leave. Then he ripped off the old screen protectors and tried to charge me $20 for two screen protectors BEFORE TELLING ME THEY WOULD BE EXTRA. I was not happy with the "non genuine apple part" alert and told him I wasn't happy and he proceeded to mislead and tell me i just needed to update the phone/showed me youtube videos from 5 years ago telling me "this happens all the time and is completely normal." I'm selling these phones and this will obviously lower the price and he tells me to just show the buyers the receipt lol. He even told me my battery was the original one and any other replacement battery would show that alert. Again, NOT TRUE AND A COMPLETE LIE because I've changed the battery before at another shop and this was not an issue then. After all this and raising a huge stink, the worker then tells me I'm judging him(?) by asking them to put the old batteries back. Wow. It was at this point where his coworker stepped in and started to handle the situation because his coworker clearly did not know what to do and just resorted to getting defensive. I had to tell him the only thing i'm judging is their quality of work which I'm not happy about because I'm paying for it. At this point I realized there's nothing I can do and they didn't want to help me or make things right so I decided to just get my things and never come back. In the end, THEY DID NOT WANT TO PUT BACK THE OLD BATTERIES, EVEN AFTER HIS COWORKER SAID IT WAS POSSIBLE. To top it off he offered me the old batteries AFTER I PAID. The absolute gall. Original price was $220 but the coworker then said just $150. Then the original rude worker started to charge me $164!!! Again, I had to say something and only then did his other coworker charge me $150. Absolutely NOT worth it. COMPLETELY HORRIBLE EXPERIENCE FROM BEGINNING TO END. I WILL FOREVER TELL EVERYONE I KNOW TO AVOID THIS PLACE AT ALL COSTS. Not to mention the worker told me 30 minutes. Then after he said he was finished (after 35 minutes) I walked over and was standing there for 10 minutes while he was still working on the phone while eating laughing and talking on his phone.

Soha helped me on Saturday 3/30... I was in the over 2hrs & very cranky by the time I left for…read morehome. Not her fault & she was very professional.. Thank you Soha

If I could give 0 stars I would my experience with this store is extremely horrible. Me and my…read morehusband switched from At&t to T-mobile worst thing we could have done. We went in for an upgrade at first we were helped by "ARMANDO MARIN" we advised Armando we wanted to switch over 3 lines consisted of 2 cell phones and a tablet with maximum high speed service . Armando sold us 3 cell phone lines without our consent, now when going back to request to fix a mistake he did they told us our bill will increase which we denied since we where told a price before switching over. Now second BIG mistake, we have been waiting for a refund of $560 Aprox for the last 3 months. The THIRD time (unnecessary time) we went manager ESTEFANIA JARAMILLO (STORE MANAGER) supposedly pushed through our refund and advised we would need to wait for a refund. Today 04/25/2026 we had to call again, and we are told it was not approved and we would have to call again. Now we must wait an additional 7 days to receive a refund from 3 months ago. We dislike our experience and we agree mistake can happen once but 3 times its too much. We are looking forward to switch back to AT&T in the future.

I've never had a bad experience here. Everyone who has helped me thus far has been great. Lisa and…read moreCurtis (I think that was his name) are particular standouts. Great customer service.

A sales man (nester) came to my house to sell me on a bundle deal for phones, internet and cable…read morewhich sounded great because I was going to be saving over 120 on my bills. Three months down the road, I'm paying 150 bucks more than what I was paying back then. It started when I was being charged with international calling when I was told I had the plan. I had to dispute the charges and they fixed it but now I'm being charged 385 because I switched plans. This has been a headache and time consuming. If you plan on working with them be prepared on getting things put on your bill. I've called Nestor the sales man and never got any response

My wife and I have been going to this shop for many years. We've been getting new phones and great…read moredeals from him. The service is always right on and fare.

I went in looking for a refurbished phone. I got a great deal on an iPhone 8. The owner (?) is so…read morehelpful. He transferred all of my information on the new phone. He gave me credit towards the new phone. The whole transaction took about thirty minutes. It was my second time getting a phone. He also role me how to save GB, and I could've kept my old phone and walked away, but it was such a good deal that I couldn't pass it up. Highly recommend this place.

I can be very critical towards my interactions with customer…read moreservice reps, but Maritza gave me a good experience! Very personable and really knew how to help me with my file transfer problem. Not only do 1 understand that, nowI have a better understanding of how my settings work too. Great job!

I was sold T-Fiber on a 30 day free trial, and cancel any time in that period, in ore=der to…read morecompare my current fiber provider to T-Fiber. I cancelled in 3 1/2 weeks and told all was fine, then got an email with a month's bill attached. Was bounced around several calls, and chats and told there was no such promotion. The sales person lied to get me to sign up. I finally got the bill credited back, and now have to drive over 60 miles to return their equipment only via a Fedex Corporate location. Do not trust the sales people, and be aware the company does not make it easy to contact them or resolve problems

Even though the staff is very nice, I repaired two phones for nothing. I put them away for a few…read moremonths and when I got them out, I found one phone was misaligned and I never got a usuable screen. The second phone I gave to my son and in a few days the whole screen fell off.

I always have a great experience at ZAGG in the Tyler Galleria when replacing my cracked phone…read morescreen--the service is consistently swift and efficient. Today, I especially appreciated Victor's helpful suggestion to upgrade to a stronger protective screen. Since I am always dropping my phone, his recommendation made sense, and I also liked that it blocks harmful rays. He was informative without being pushy, and I'm grateful for the excellent service.

Closed at nearly 11 am I saw the worker leave, I called and no answer. Now I'm going someplace elseread more

From the owner: Switch today & enjoy America's largest 5G network.read more

I went to the store tonight not exactly hopeful I'd leave with the phone I wanted. I expected to…read moreget approved for something entry level. Javier helped me, and not because of anything he did or didn't do. Issues popped up. To me it didn't look like I was going to get the phone. But he told me to stay positive, i tried but after 45 minutes and it getting close to closing time I was sure it was doomed. But, he ended up being right, and after over an hour, and with maybe 10 minutes to spare before the store closed. He was a man of his word and I left with a shiny new iPhone 14 Pro. I know he was doing his job, but I've been to many stores where the customer service was lacking to nonexistent. I really thought I was going to end up leaving with some whatever $99 Android phone. But he made it happen. If you go there ask for Javier, he pretty much made a miracle happen tonight lol. And his customer service was good that close to closing after he had been working all day. My only knock has nothing to do with him, IMHO the store should consider stocking the 1TB iPhone 14 Pros. Even if it's just 1, I would have picked that over the 512GB, but they don't have that one. 5 stars to Javier, and he didn't try to upsell me to a higher plan or tell me I needed a bunch of accessories. I'll definitely be going back next month to buy some accessories from him.

Signing up for Verizon has been one of the worst experiences of my life. I know this is going to…read moresound like an exaggeration because it's so insane, but I swear this is how atrocious my experience has been. I signed up with Danny, who was extremely personable. I thought he was great. Until I walked out the door and realized this wasn't even a legit Verizon store! It's an authorized retailer. All of the reviews talking about being scammed definitely concerned me, but I was hopeful I got a good guy and was not going to experience the issues others had. HOLY was I wrong! First of, I did not sign a single thing when I signed up. Another rep at a different Verizon store told me that was highly unusual and not protocol, no kidding. I was told my plan would include more GB of data than it did. I was told I would be paying less than I was charged. I have been overcharged numerous times for various things. I have had to spend hours on the phone every single week to get these constant issues resolved. It's been exhausting and extremely mentally draining. I had to return the phone I got from Verizon because it was malfunctioning. I returned it within 30 days, but the device agreement was not properly removed from my account, so I was still being charged for the device every month. I had go back into the store to get them to properly from the device from my account, and spend hours more on the phone with customer support to get a credit for the bogus device charges. My service with Verizon has been sub-par, to say the least. I thought I was gonna get the best of the best with Verizon, but the same issues persist. I've tried every carrier in the area and they all suck out here, Verizon is no different. I ended up leaving Verizon recently and switched to MetroPCS. Amazing customer service with them so far, and it's much cheaper. And there isn't gonna be any funny stuff going on with my bill since it's prepaid. I HIGHLY discourage anyone from signing up with Verizon, at all, anywhere. But especially this store. They will absolutely lie to your face, and you will end up having to spend hours of your time trying to resolve issues with Verizon customer support because of the mistakes they make. Billing issues cannot be resolved in ANY Verizon store fyi, how ridiculous is that? And their customer support WILL hang up on you. There's a reason by Verizon has lost over 50k customers in the second quarter of this year. They are not what they used to be. Stay away.