I can be very critical towards my interactions with customer…read moreservice reps, but Maritza gave me a good experience! Very personable and really knew how to help me with my file transfer problem. Not only do 1 understand that, nowI have a better understanding of how my settings work too. Great job!

Carlos the store manager he's not helping, the waiting time was 25 min to 35 min all is he doing…read morewalking around for 15 min walking all around while the costumers were waiting do something about it

We were greeted by Sebastian. Service was immediate. We were upgrading our phones. We were given…read moreour options. He was conversational. Sasha also assisted us she was nice, pleasant and conversational.

Sebastian was kind, patient and understanding about my needs after the loss of my Mom. He was able…read morehelp us make selections, adjust our account and give us a much lower, affordable price. Thanks so much.

We are here on Friday morning and there are only 3 employees. There are 6 people ahead of us, they…read moretold us it would be 30/45 mins wait. It officially has been over 45 mins and only one employee just came back out. There is a huge line of people and the employees seem overwhelmed, but definitely taking their time with each guest. Other people seem frustrated with the slow service due to understaffed. I'm sorry but for T-mobile they should at least bring a couple more employees.

This is our new go to for any and all Tmobil services. Connie and Dylan were our service…read morerepresentatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store.

If they tell you they can't print a label to help with a return they are wrong. They tried to send…read moreme to a post office and told me they can't print a labels and suggested that I can only go to a post office. Another T-Mobile store told me I can report them because it's simply laziness and they can help. Two reps at two T-Mobile stores told me I can make a return and or the reps can help with returns of my WiFi device. The email with the label also mentions the same. They are a participating T-Mobile store. If this is at all inaccurate T-Mobile management can reply here.

Horrible customer service! BEWARE this is not an actual…read moreT-Mobile store it is a third-party vendor who does not support T-Mobile in the way that they should. The only reason I'm giving this review one star is because I can't go any lower than that. The "store manager" Mohammed told me that since I did not purchase my phone at their location that I was lucky that he was helping me at all and that it was a waste of his time to service my brand new iPhone, which is less than a day old, because it was not purchased at their store but through a different T-Mobile location. I will never step foot in this store again. Go to an actual T-Mobile store if you want professional customer service.

Let me just say that as soon as I waked in there , it was busy . But the two reps Dani and Ashley…read morewere super welcoming and acknowledged that I entered and said they would be right with me. I was nervous to go ahead and get a new like and phone since I've been scammed at Verizon. Ashley was able to help me use my same number with a Verizon and she was able to call Verizon to get ahold of my account number and port pin to go to metro. I've tried getting that info at the store but they kept giving me the round around. I'm super thankful Ashley was able to help me out with that. I got a free phone and only paid 1 month to and taxes. Got a Samsung A16 and she was able to give me a discount on a case and screen protector. Will be coming back to this store add more lines. Since she mentioned the more lines you add the better plan deal I can get. She was fast and efficient.

Best customer service. Ashley is wonderful, she's the best if you need anything !I had issues…read morewith my phone and she fixed it!

Went in today to try to pay my bill the guy in there Fernando was no help what so ever didn't seem…read moreto care to help me just wanted me out Verizon had been horrible at all storefront locations and on the phone for the last 8 years I've been with them

Great service, will come back to this location I highly recommend to others for best experience and…read moreservice

Jordan, was amazing with helping me out with my iPhone that i plan on trading in soon. Highly…read morerecommend!!! Check this place out if you're in need of any repairs! Super friendly and knowledgeable staff!

Came to have the front glass replaced on my iPhone. I was greeted immediately greeted coming in the…read moredoor. The technician quickly looked up a couple of options s one being an Apple Original part which was more expensive and out of stock. Opted for the non original glass. She took the phone to the back and gave me a 30 minute estimated completion. She came back out in less than 30, handed me tha phone and it was good as new and very responsive. Best part was the repair and the part itself was $100 less than Apple

About three or four months ago I had the back screen and my iPhone battery replaced on my iPhone 15…read moreplus. The first thing I noticed was there were still little glass shards in the camera when the back screen was replaced, which meant that they did not clean it properly before putting on the new back glass and the back glass was not seated properly because there was a gap between the frame and the glass. About a week ago my battery started giving out and it started bulging/inflating out of the phone to the point where the back glass cracked. I paid $200 for both parts (installed). So I went on Amazon and purchased the battery and the back glass and install installed it myself for $74. If you come to the shop, make sure you get warranty and that your phone has new parts installed correctly before you leave the store. I would have contacted them sooner regarding some type of warranty, but I could no longer find them on OfferUp because our past messages weren't deleted.

Please watch out!!! These people sell you stolen merchandise!! Be careful!! Please just buy the…read morephones from the actual merchants

Had great fast service here for a great price. Same day service on my iPhone. My repair was done in…read morea hour for cheaper than originally quoted. I will be back here for any future repairs.

Nathan provided great customer service. quick and informational. He was very thorough. Good…read moreconversation.

I had to go the store due to tech issue with transfer my numbering. Walking in no wait time and was…read morehelped quickly. Arturo was amazing and helpful. He as able to get me in and out with my phone working. I'm excited now to start this journey with Verizon.

I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the…read morepast, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself. I waited about 10 minutes, not too bad. A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong. I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store. The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. I hope Verizon or the store manager or store owner calls me so I can file a complaint. 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon.