Terrible customer services. I went in there to try and fix my brother's phone. As I waited for him an older gentleman said he is being charged and he hasn't had service with them for over a year. The female rep said she can't help so he asked for the phone number of customer service. She gave him a number. 5 minutes later he came back and said the number was wrong. The female rep said in front of everyone she can't deal with guy and had the other rep give him the correct phone number. At this time my brother's phone was unrepairable( he is on dialysis and needs a phone in the event of an emergency) and he had to buy a new one. Of course it came with a new tablet. The other rep was "allegedly" transferring the data from my brother's old phone to his new phone. Strangely I didn't hear from him the entire next day. His old phone was hooked up and the new one had not been updated with his contacts. I get home and he tells me the new phone wasn't connected and he didn't know any numbers. I call over there and I get the rude female rep from the day before. She says it's a courtesy for us to transfer your contacts. I said I wish we would have been told that before he dropped over $200. I explain he is ill and under dialysis and without his phone he doesn't remember anyone's number. It's about 6:25pm and I ask her what time they close? Rudely she said 7pm, but the girl who sold him the phone won't be in until tomorrow. I ask her what her name is? Several time she ignored my request and then said it was none of my business and hung up on me! I got my brother and the phone and tablet in the car and was there by 6:45pm. She was mopping the floor and a young man asked how he could help me. I told I wanted to return both items. He said I can refund everything but $40. She said something to him then he said it was an upgrade we can't return it. I said show me on the receipt. He reviewed the receipt and couldn't find the verbiage saying it was not returnable. I told him I am leaving the phone and the tablet and disputing this charge with chase. Don't buy anything there this company and their customer service is crap. She also refused me the name of manager or district manager. We found out today that they opened a whole new phone number for him, after calling customer service. read more
