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    Video Phone Zone

    5.0 (3 reviews)
    Closed 11:00 am - 9:00 pm

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    4 days ago

    I came to get my old phone to turn on as it was dead for couple years. Luckily they helped me revive it back to life again.

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    3 months ago

    They saved me alot of money by unlocking my carrier device lock so I can use different phone service. Thanks hence 5 stars

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    5 months ago

    Phone was freezing and turning off. I got it fixed here. Good affordable prices. Will definitely come again .

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    People searched for Mobile Phones 1,626 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.5(106 reviews)
    4.7 mi

    I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

    I've been a Verizon customer for years and typically upgrade or purchase new devices online because…read morethe process is straightforward and delivered directly to my home. However, when my wife recently broke her phone, I noticed that a nearby Verizon store showed several iPhone 17 models in stock. Since I had the day free and the location was convenient, I decided to visit the store in person to get the device the same day. While the employee I worked with was polite and not pushy, I explicitly declined all forms of device insurance or protection plans multiple times during the transaction, as we already have AppleCare+. Despite my clear refusal, insurance was added to our lines without my knowledge or consent. I only discovered the unauthorized charges -- totaling over $60 this month alone -- when reviewing my latest bill. Had I not caught it, I could have been paying for a service I never agreed to and would never use, potentially for months or years. This kind of practice -- adding features behind a customer's back -- is deceptive and erodes trust. It's particularly disappointing from a company like Verizon that markets itself as customer-focused. I shouldn't have to scrutinize every line item on my bill to ensure I'm not being charged for services I explicitly declined. Verizon needs to hold its employees and authorized retailers to a higher standard. Practices like this are not only unethical -- they border on fraudulent. I will be contacting customer care to have the charges removed and refunded, and I strongly urge anyone visiting a Verizon store to double-check their receipt and first bill afterward. For anyone considering an in-store purchase: proceed with extreme caution and verify everything before leaving.

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    Verizon
    Verizon
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    AT&T Store

    AT&T Store

    2.6(129 reviews)
    4.8 mi
    $$

    Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!

    I originally bought an iPhone 17 put $900 down and then proceeded to be on my way. Unfortunately I…read morelost the phone. I went back to the store and told them I needed a new one and had the appropriate insurance so instead of filing a claim(an insurance claim), which is what they said I needed to do, which how the hell am I supposed to know that since I'm not a worker there. the lady told me to pay off the prior balance on my old phone which I did $300 and then she gave me a new phone. Unfortunately, she didn't file an insurance claim which would've made my phone free. She charged it as a completely (New upgrade)$$$$!!! (Another $1200)added to my phone bill that "I" owe!! How tf is this level of ignorance possible. so I went back to check my bill and it says I owe another thousand or $1200 for a new phone. I didn't catch it till three or four months later as I'm paying 30 bucks extra a month for a new phone I already bought!!! so I went back and talk to the manager and he tells me there's absolutely nothing that they can do and he's never seen anything like this before and has no idea why she didn't file an insurance claim because that's their normal procedure and I said why should I be punished for you fucking up your procedures!! so what you're telling me is I had insurance on my phone and now you're charging me for an entire another phone and there's nothing you can do about it. complete bullshit!! don't ever go here!! They can go fuck themselves. I have an idea, how about you credit my fucking account 1400 back you assholes. Go anywhere but here.

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    AT&T Store
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    T-Mobile

    T-Mobile

    3.5(30 reviews)
    4.9 mi

    My son and I went to upgrade our phones Friday morning. Jeren Davis helped us out, and once again…read morewe couldn't be happier with the service we received at this location. Mr Davis was very helpful and we had a great time chatting with him while he got us up and running. Thanks again my man.

    I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

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    T-Mobile
    T-Mobile

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    Video Phone Zone - mobilephones - Updated May 2026

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