Service sales reps have no signs of intelligence young minded do care for customer service at allread more

Amazing service, skip the call center from a different continent and show up in person. So I online…read moreordered 2 items & Verizon totally screwed me as far as me time. Anywase that was online , the 2 Ladies working took the time to find out why "MY ORDER"got messed all up and with their grace made me feel so comfortable I think I might be going back to. The selection on series 10 & inventory is on point Value makes me smile , we used her G13 classified number to call corporate (no stupid AI Robot Bull) we skipped over that crap . 2 thumbs up - 5 stars fooo shoooo

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

I've been a Verizon customer for years and typically upgrade or purchase new devices online because…read morethe process is straightforward and delivered directly to my home. However, when my wife recently broke her phone, I noticed that a nearby Verizon store showed several iPhone 17 models in stock. Since I had the day free and the location was convenient, I decided to visit the store in person to get the device the same day. While the employee I worked with was polite and not pushy, I explicitly declined all forms of device insurance or protection plans multiple times during the transaction, as we already have AppleCare+. Despite my clear refusal, insurance was added to our lines without my knowledge or consent. I only discovered the unauthorized charges -- totaling over $60 this month alone -- when reviewing my latest bill. Had I not caught it, I could have been paying for a service I never agreed to and would never use, potentially for months or years. This kind of practice -- adding features behind a customer's back -- is deceptive and erodes trust. It's particularly disappointing from a company like Verizon that markets itself as customer-focused. I shouldn't have to scrutinize every line item on my bill to ensure I'm not being charged for services I explicitly declined. Verizon needs to hold its employees and authorized retailers to a higher standard. Practices like this are not only unethical -- they border on fraudulent. I will be contacting customer care to have the charges removed and refunded, and I strongly urge anyone visiting a Verizon store to double-check their receipt and first bill afterward. For anyone considering an in-store purchase: proceed with extreme caution and verify everything before leaving.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!

I originally bought an iPhone 17 put $900 down and then proceeded to be on my way. Unfortunately I…read morelost the phone. I went back to the store and told them I needed a new one and had the appropriate insurance so instead of filing a claim(an insurance claim), which is what they said I needed to do, which how the hell am I supposed to know that since I'm not a worker there. the lady told me to pay off the prior balance on my old phone which I did $300 and then she gave me a new phone. Unfortunately, she didn't file an insurance claim which would've made my phone free. She charged it as a completely (New upgrade)$$$$!!! (Another $1200)added to my phone bill that "I" owe!! How tf is this level of ignorance possible. so I went back to check my bill and it says I owe another thousand or $1200 for a new phone. I didn't catch it till three or four months later as I'm paying 30 bucks extra a month for a new phone I already bought!!! so I went back and talk to the manager and he tells me there's absolutely nothing that they can do and he's never seen anything like this before and has no idea why she didn't file an insurance claim because that's their normal procedure and I said why should I be punished for you fucking up your procedures!! so what you're telling me is I had insurance on my phone and now you're charging me for an entire another phone and there's nothing you can do about it. complete bullshit!! don't ever go here!! They can go fuck themselves. I have an idea, how about you credit my fucking account 1400 back you assholes. Go anywhere but here.

Noel and Matthew do their absolute best i would say the most they can to help with your account…read more Very friendly and also Spanish speaking. Clean store and they truly value all their customers and want to see them happy. Definitely recommend this store.

I called on short notice for a carpet cleaning. I had dog urine issues. Let me just say when the…read moretechnician was done the carpet looked brand new! I highly recommend this carpet cleaning service. Fast and very courteous with very reasonable price!

I had been with AT&T for 20 years I decided it was time to switch to a more reliable, less drop…read morezone cellular company. At my kids recommendation I called T Mobil. I had spoke to more than one rep., and decided to drive from Menifee to Corona to go to the Ontario Ave. Store after speaking with James. I had gone from Corona to Menifee and back to Corona again, and was it worth it. James was so patient with me, thoroughly explaining plan's, phones, rebate incentives and billing options. He really knows his business and never left us "hanging" I so highly recommend James for any of your Cellular questions, concerns, and sign ups! Five stars for James! Thank you again!

Jennifer has the worst customer service ever. She was eating skittles and drinking water while…read moretalking to us and talked as if WE WERE BOTHERING HER. We asked her if we could see the phones and she pointed to the area and said "they're over there you can go see them." Like she couldn't even walk us to the area in the small store and show us???? She talked to us with attitude, as if we were stupid. She's the customer service representative, who is supposed to be knowledgeable about the store products and is supposed to educate us or help us with any questions, but the whole time she just sounded bothered. So we decided to go to another location nearby. Just plain rude. Worst customer service experience.

My son and I went to upgrade our phones Friday morning. Jeren Davis helped us out, and once again…read morewe couldn't be happier with the service we received at this location. Mr Davis was very helpful and we had a great time chatting with him while he got us up and running. Thanks again my man.

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

Mohammad helped my mom upgrade from iPhone 12 to iPhone 16. He explained everything in detail from…read morewhat we were looking for. He explained all plans we asked him to look into. And we were very happy with his patience and gave us different options, my mom was able to choose what she liked most and we went for it. The set-up and transfer was easy and fast. My mom is extremely happy with her purchase and payment plan. The reason I am also writing this Yelp review is because my mom has went to another AT&T in Santa Ana and the lady was not helpful and was only offering my mom iWatch, internet, and other accessories and not even giving options for what my mom wanted, a new iPhone. But with Mohammad, it was so easy and this location in Corona is amazing! Again, my mom was so happy with Mohammad and the way he explained things for her. We loved it! THANKS MOHAMMAD!

Upgraded to internet AIR and it's absolutely trash , everyday we can't get connected on our phones…read more, tvs and alexas we have to reset them daily such a headache Honestly terrible

Everything went well it always amazes me the service is always Great the representatives always…read moregive the best service and are so knowledgeable this is one of the best tmobil stores Ivan helped me this time and when I say KNOWLEDGEABLE GREAT AND ALL THAT when I need my other phone I know we're I'm going and ref all my family and friend also stay away from the tmobil on limonite !

Best service ever! We got there right b4 their closing time. The worker there helped me until he…read moresolved the issue. Amazingly dedicated worker!!!! Have you ever had that experience anywhere thesedays? I couldn't believe it. Thank you so much! Sorry I didn't get your name..

Roy's iPhone Repair was an absolute lifesaver. I needed help the same day for the repair of a 13pro…read moremax back glass @$125 and he didn't hesitate to fit me in. Not only that, he went out of his way to have my phone ready by the next day. He had everything on hand, so there was no delay waiting on parts or rescheduling for another day. The whole process was smooth, efficient, and stress-free. On top of that, his pricing was very reasonable, especially considering the urgency. Beyond the service itself, he's just a genuinely nice person to deal with. Professional, accommodating, and easy to communicate with. I wouldn't think twice about coming back, and I'll definitely be recommending him to others.

Roy is the best in the area i might say. I have an iPhone 12 Pro Max and one of the cameras was…read morebroken to the point where when I would open up the camera it would make a long beep noise until I left the camera app. He fixed it in 30 minutes. And it didn't cost more than 150$ He did have to order the parts which did take a day and a half but that was no problem.

Very helpful service. Got my phone done quick and he was very nice. Gave me good recommendations on…read morewhat I should do and it felt right.

He was quick and got the job done in a very reasonable amount of time and price point. However,…read moreupon receiving my iPad back, I now have this very odd "wrinkly screen" look. I thought it was maybe a new screen protector that he put on badly (I had one on before), so I removed it. That was not the problem, so now I just ripped off my screen protector for no reason and my iPad is left with this very strange and unpleasant look. Edit: The owner very respectfully gave me a refund and profusely apologized for the accident. I'm not sure if any other person would have done the same. I truly appreciate his customer service, and recommend him.