[[HIGHLIGHT]]I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the past, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself[[ENDHIGHLIGHT]]. I waited about 10 minutes, not too bad. [[HIGHLIGHT]]A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store.[[ENDHIGHLIGHT]] The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. [[HIGHLIGHT]]I hope Verizon or the store manager or store owner calls me so I can file a complaint.[[ENDHIGHLIGHT]] 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon. read more

Was in there yesterday getting a new phone for my wife. Explicitly told the sales rep that i didn't want or need insurance and yet they add it anyway. Very unethical, I've been with Verizon for 20 years. [[HIGHLIGHT]]This is why i normally do business over the phone because these guys have quotas.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To the owner: maybe you should message me so you can actually look into this transaction.[[ENDHIGHLIGHT]] I plan on going to Verizon regional market president read more

I've been a Verizon customer for 20 years now and just had the worst customer experience. [[HIGHLIGHT]]I've been having trouble with my online account and when I called customer service, they kept giving me the run around and kept passing me to different departments.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I decided to try and get some help in store, but the employee there just tried to pass me off to customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Just tried to get some in person help and felt pushed out the door.[[ENDHIGHLIGHT]] Going to need to find somewhere else to take my business. read more

Went to the Verizon store and was taken care of by Art, the technician, and Vanessa, the store manager. Service was awesome. Got a new phone (Vanessa had sold me my old phone 6 years earlier), and a new tablet for my wife. Couldn't be happier. [[HIGHLIGHT]]Even though I live in Hemet I went to the Moreno Valley store because Vanessa had moved there, and I had several great experiences with her previously.[[ENDHIGHLIGHT]] When my wife starts nagging me for a new phone, I'll be back. Thanks again! read more

Now i understand why this place has 2 1/2 stars. No, greeting. Waited for 5-10 minutes for someone to at least check me in. Nothing. Would i recommend absolutely not. 4 people and the security guard standing around. Few made eye contact with me, but none could attend me ? Go somewhere else, and give another Verizon your business. And no I don't need someone from here commenting saying "I'm sorry for your experience." I've seen that commented on several others, instead of apologizing do something about the staff and fix the issue. read more

Rude, dishonest, unprofessional, and discriminate. I came in to pay a final bill before it's due and requested and itemized list of exactly what I was paying nearly $3k for. I was immediately met with looks of disgust, perhaps I don't fit the demographic you're used to dealing with daily. Now I'm On hold with Customer Service for 45 minutes. We looped in Fernando (store mgr), he aggressively begins ask me "what do need" then hops on the phone, talks to the CS rep and begins to lie on the phone about a solution, as if he was making things happen while rudely talking to me as if I was wasting his time. I hop back on the phone with the CS agent thinking we have a resolution but she informs me that I will have to wait to receive the itemized bill in the mail. Fernando blatantly lied to me and ran into the back, no where to be found. He needs training in professionalism, honesty, business ethics, and diversity/ discrimination. Is this what Verizon stands for? How do you employ people like this? read more

[[HIGHLIGHT]]Carla!!! Just wanted to say THANK YOU She was beyond amazing and she made the process from T-Mobile to Verizon so easy![[ENDHIGHLIGHT]] She was transparent and was honest, showed us everything. And she made sure to find all the deals for us! Thank you!! read more

Thank you Fernando for being the only person in three Verizon locations in this area that was willing and knew how to help me pay my last bill! Apparently if you aren't a new account everyone is oblivious on how to do their job. read more

I went to Bestbuy first :-( they wanted me to call Verizon so I thought I'll just go across the street. I wanted an upgrade on a prepaid line. I was greeted right away, Latrell waited on me, and I was out the door within 30 minutes. Granted, their accessories are pricey but the customer service was awesome!! The phone was the same price as BB and the data transfer was a tad cheaper. I will definitely return. read more

[[HIGHLIGHT]]I was in the store and wanted the staff to help me connect the app, but they didn't know how to do it, so they asked me to call[[ENDHIGHLIGHT]], and then [[HIGHLIGHT]]the agent on the other end of the phone could never get through.[[ENDHIGHLIGHT]] Verizon just wants you to keep renewing your subscription. I can't even use automatic payment and have to go to Verizon once a month. read more

These guys are very rude & not friendly, we were NOT greeted when we walked in they also don't know what stores they have & where. Not did the guy named Jesse very rude & quit to respond to my question when asked. They had 5 people waiting & NO KIOSK. When asked if he knew if the place across the street has a store he quickly replied NO. This store horrible with CUSTOMER SERVICE! read more

I went In and every time I go in I see nasty faces giving at us , no sorts of greetings and everybody seems like their in a bad mood , as soon as I walked in jackie the manager was with a straight face and not appealing. She looked like she didn't wanna be there , we were asking questions and she's so rude giving us nasty faces and not wanting to help us. she was able to help us yesterday tho. Now all of a sudden she dosnt know what we were talking about. Super rude and super racist. I left unsatisfied. read more

Literally no customer service whatsoever. Whats the point of closing at a certain time if you're going to stop helping clients an hr earlier . So annoying. read more

I wanted to give Destiny and manager Louie a shoutout for their great service yesterday. I was having problems activating my new phone as a new customer, and the Verizon phone CSR suggested that I visit one of the stores to try a new SIM card. It was about 10 minutes until closing, but Destiny graciously helped me and stayed late, along with her manager Louie. Unfortunately, I wasn't going to be able to activate the phone because the activation was future dated to begin 3/28, and the activation date could not be changed. Also, getting a new SIM card would have caused more complications in the long run. Thanks very much Destiny and Louie, you rock :). read more

Phillips is amazing, he did a great job , [[HIGHLIGHT]]he helped me and my wife[[ENDHIGHLIGHT]] I would give him 100 stars rating if I could

I wish I had read their reviews first, then I never would have come to this location. They give Verizon a bad name. They lie and act very unprofessional. No customer service. Buyer beware. The salesman (Angel) quickly put the phone in the bag and told my son to activate when he got home. We got to the car, and the seal was broken on the box! The screen did not have a peel off protector, it had fingerprints all over it, and the battery was dead. We tried activating the phone and it wouldn't activate. We paid around $1,000 for this phone and they tried giving us some hand-me-down. Verizon customer service tried telling this to the manager (Sandra) and she started screaming at customer service. It was a three way call and I witnessed her unprofessional behavior. She would only take the phone back if we paid a $50 restocking fee. She said the salesman said he told us the box was opened (which is a lie). We paid for a new phone and wanted a new phone. We went to the Redlands store and they took care of us. They know how to treat a customer. read more

My son stop after the Gym at this store to check on cellulars because he wants to switch company And the woman Manager jump in front of him and told him that he can't look any, my son left for a bit and then he did comeback try to talk to the other sales man and she came back to him again and told him that he can't talk to the sales man because she was the manager. And she did not want to show him anything. This woman judge my son because he has tattoo and he was probably a not too clean after Gym and he was using tank top. If corporate have camera need to review it about this incident We will suit for discrimination. Manager should approach a customer or judge anybody for their clothes. Terrible experience. read more

Awful customer service- I had one "helper" and she was rude. Literally useless. Also Came in for a phone upgrade and the employee just charged me and sent me on my way without helping me set up my new phone? I had no idea how to do it and when I tried to ask he gave me vague answers and didn't even attempt to help. I had to ask my aunt who works at t-mobile to help me. Haven't had one good experience or friendly person here. read more

If you do not have an account with Verizon you can not spend your cash there. I went in to buy a charger cable. Easy quick $20 purchase. When I go to pay the associate I from me of the payment method. I will gladly spend my cash some where else. Your fake Apple store look is not fooling anyone. You still have Verizon service. read more

Small retailer, one person working and lock the doors during the day. Makes you wait while they handle one person at a time. Better store is in Moreno Valley and 60 highway read more

Went to Canyon Springs Verizon on November 30th, 2024 in the early afternoon. Went to go in & upgrade our (2) I-Phone 12 phones for I-Phone 16. [[HIGHLIGHT]]As we walked in there were 8 store employees standing in the front. There was one other customer in there being helped. They told us it would be 20 minutes before someone could assist us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After 20 minutes went by I walked up to the group of employees & asked if someone could help us. They told me that 6 of the employees were on break???[[ENDHIGHLIGHT]] That's a great start to a wonderful store experience. They actually called a customer service rep out early from his break to assist us. The guy actually told us this & his attitude was angry & he was very annoyed. They did not have the 256gb phone in stock. The rep actually said we could go to another store & purchase the phone & bring it back here so they could set it up??? The quote actually increased over $125.00 more than our current plan. It was like a giant shell game. [[HIGHLIGHT]]It was easier buying a new car than dealing with this store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We ended up walking out of this store with our old phones & current plan.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This was one of the worst customer service encounters we had with most of the employees there.[[ENDHIGHLIGHT]] A district manager needs to visit these stores to learn why they are probably loosing $ to such horrible customer service read more

I loathe having to go in for anything. Can't say enough amazing this about Carla, solutions specialist, and our experience. She was well knowledgeable, explained things in detail, verified things were correct, while making this a quick visit. We took care of multiple things in this trip, although they now charge for placing the screen cover, totally worth having this pro put on for you. Thanks for making this a great expedited process on my day off! read more

Went to this store for Iwatch 7. I wanted to trade in my i watch 3. The guy that helped me dropped my watch in the trade in box and sealed it. I said wait don't I need to sign out of my watch? He said no they will swipe it clean. Now I am getting noticed that I have not signed out of find out of find my device and I lose my credit. They need to train their associates better!! read more

I only have like 7 months with Verizon and each month there's a new problem, when I go to this location they are so rude and on top of that they think they have the authority to raise their voice at you! They don't even let you ask a question they cut you off and literally tell you " call customer service " all the time!! If I could give it a zero I would! read more

Ask for Chad great customer service! They take care of Military and Postal Service Members. Chad's knowledge and customer care helped out my family and I into the best phone plan. read more

Got ripped off. Traded in a phone for credit towards a new phone. Was told I was getting a certain amount I just had to pay the difference. Once they receive the trade in phone I'm given a completely different story and they only give me $20 credit and now I'm being forced to pay an additional $400. Now I'm out $780 and they ripped me off my like new phone I traded in by just giving me $20. I made the move to Verizon for better service and so far I'm just out a lot of money. read more

So the last time I was in the store was almost 4 years ago, yesterday I went in to finally upgrade my phone. I thought it would be easy....I was wrong. It was no ones fault but mine, older phone, filled to the max, and slow. When they asked if I had backed up my phone... well I thought I had but was also wrong. Lol. So feeling defeated and getting ready to let go of everything on my phone.... a hero showed herself.... like a brave knight in shining armor...but her armor was shining beautiful nails...Veronica saves the day. She literally spent hours with me using all her knowledge and some help from her trusted friend in glasses( who I can't remember her name ) rescued me from my darkest hour! She was able to transfer all my contacts and photos. Veronica thank you for spending pretty much 4 hours with me, your patience and hard work is so much appreciated... someone give this woman a raise! read more

I rate this location 2 of 5 stars as they this location is great when you want to purchase a new phone but terrible when it comes to trouble shooting problems. For example, I got hooked into purchasing their insurance ($200 replacement fee) for my iPhone 6 Plus (which I purchased here). My screen is cracked but the phone works fine. I just need to replace the screen but I am told that I have to have the entire phone replaced because they "don't do that here." I also purchased a new case off their website a month ago but it never arrived (ironic as if I had the new case, I wouldn't have a cracked screen). For me to get the insurance company information or for them to check on the web order, I have to sit and wait an hour. When people ask me why I drink, I just say Verizon. read more

Verizon - Customer finally being waited on after a very long wait. - Mobile Phones Near Me - Riverside, California

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Service has been lacking for the last cpl of years, customer service issues, billing never corect & never corrected, monthly bill would keep going up & up for loyal customer.. if I could give them a lower star I would & for all the commercials they make bout bout how positive Verizon is "it's a complete fabrication".... read more

Don't even bother with this place.. they make you wait a long time and when it's time to help you they find excuses.

I've seen many negative reviews of this location, but I went in today to get a problem taken care of on my account and they were superb. We were in and out within 15 minutes. I'll go back. Unrelated to the store but directly to Verizon, why in the world isn't business support available by phone on the weekend? My business doesn't stop and to not be able to reach tech support is ridiculous. read more

My problem and questions were finally answered..thx to Hayes for all your help and suggestions.

I appreciate the help and support we received from Daniel Ambriz. Made the switch to Verizon from competitor really easy and ported numbers over. Had an issue with sprint releasing the numbers and daniel helped us through the entire hiccup, we are happy customers now! Very good service and very good sales person. Thanks ! read more

Excellent customer service! I usually dread coming into a Verizon store because of the long waits and bad customer service. Today was a different story, I went in and was helped within 2 min. Sam was the rep that assisted me with picking up my new phone and with multiple questions concerning my current plan. He caught that I was not receiving my military discount and assisted me with updating my account. I was extremely happy with the overall experience. read more

Not a very helpful store. I understand it's covid and everyone is scared to die but all I needed was a question answered. The girl who's name I don't remember was very rude. As soon as I have her name I will add it. She had attitude. What kind of business is this? I pay good money for my service and they could at least hire some helpful employees. I will be calling customer service tomorrow to report her. This is ridiculous! It's sad that the best network has a crappy store under the, they need to send someone to retrain them. read more

This very personal review is really meant for Verizon Headquarters. The management in charge of their Cloud Service is my target. I have lost... too much in my life. 7 years ago I lost what no parent should lose. Other losses as well, many of them precious memories in picture form or other form as well. I believed Verizon was a leader or 'powerhouse' in their business. My memories safe with them in their Cloud. Then my years stored, the size and content of the memories, deleted by Verizon! without as much as a required confirmation that deletion was ok with me, for a stupid new charge added to my account! Verizon, you should have required, at the very least, a response text before your heartless action. A phone call would not have been so difficult beforehand either. After all, one employee did attempt contact, a few times, after all was done. Too late Verizon. You erased my memories. There are competitors in business that have thankfully saved my precious memories, in various format. A definite lesson learned. A pertinent topic to speak of in my forums for sure. read more

I've been to this location before in the past,some salesmen they've been pretty helpful and kind, answering my questions and helping me with my phone. I was greeted by the security guard also. What I've experienced there, the women that work there are not at all; helpful, friendly or nice. I've been looking for a new phone. Each time i went to Verizon expecting to get a new phone and for someone to help me set it up. I was greeted with a bad attitude and no smile. Them saying we don't set up phones here. Just before I was about to cancel and get a phone somewhere else. Jero (he is not lazy) helped me, he took all the time with me in purchasing, setting up everything from beginning to end. Even when people were waiting he didn't rush at all. He even walked me out and opened the door for me when I was leaving. Who does that! I went back I had forgot something, again.. I asked a girl behind the counter she didn't answer me. She gave me just a dirty look. I would only suggest that some employees would be a lot more helpful showing good customer service. By learning from jero. read more

I just tried To pay my bill this morning and had to wait over a hour to speak to a representative. I don't like To put in my card number on the app so I call in and had another issue to discuss but waiting for over an hour is totally ridiculous. read more

The manager make a mistake and just said I'm sorry but I can't do anything for resolve the problem,he admit do something wrong but can't do nothing to help that's trash service read more

This review is really for Verizon as a company. We traded in a phone (have the receipt as proof) and four months later Verizon is trying to bill us for an additional $800, because they claim the warehouse never received the phone. So far I have spent about 4 hours on the phone with Verizon, have given them the tracking number, and they are trying to claim it was my responsibility to make sure it made it to the warehouse. The Verizon store has full record of the transaction, but billing keeps saying that they can't see the information from the store. Their customer service is the worst! read more