They were OK until recently. Spotty Internet service, daily (morning) disconnections and no changes until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful. read more

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice, Bill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down. read more

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So. California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU! read more

My experience with Ztelco/RingPlan has been great! James, the Installation Specialist that was assigned to my clinic has been nothing but fantastic! He really goes above and beyond to answer any and all questions. Even a slight issue he calls almost immediately to help get it fixed right away! He understands the client's time is valuable and is very efficient with calls, training, and checking in. He is very easy to work with and talk to, not like other big name company employees where you are just another number to them. I am very appreciative of all the help and support I have gotten from James and Ztelco/RingPlan read more

These guys were great. They were responsive and understand my particular issues and came up with an elegant solution. My internet is super fast which has made an enormous difference in how we operate and my phone service is simple and intuitive and way better than Cox, which is not saying much, but still worth mentioning read more

Great service and prompt customer service. They were able to help us with a problem we had right away and resolved it within that call!

We have been clients (LRR) of Ztelco for over 6 years now and they have always been the best when it comes to support and getting things done. Especially with our phone systems and the high demands we place on them to update our groupings, recordings, scheduling times. Louis is a standout among them especially since he is our usual support; however, all of them are superstars. It doesn't matter when I call to ask for something, he is always quick to answer and if he is not available then one of the other techs are available and willing to go that extra mile to get the job done. They are all very professional, I would highly recommend them for all your needs. They are fast, efficient and courteous and are there to get the job done. read more

We went through a company move from one building to another and I had to find new service as our internet/phone provider was not able to transfer service in time. They were asking for 2 months! Obviously we could not be without phone/internet for that long so we chose to go with Ztelco. From the start, our sales guy Bill, to the setting up with Ranoo and James the Engineer. The entire staff was very easy to work with, knowledgeable and professional. They made the entire process easy. They even had a training with me so I can learn their user portal. The prices are fantastic and what I really loved was that they don't try to lock you in to a contract. The previous internet/phone provider not only had us on a contract but they auto-renewed our contract without our knowledge (WiLine is the name of the company). Anyway, I would highly recommend them without any reservations!!! read more

Mike, James and the rest of the Ztelco team were great. They showed up 10 minutes before their appointment, they were prepared and my new phones were up within an hour or so. Service aside, their pricing is saving me over $1K/mth on my phone bill. World class service and a great price. Would use these guys again in a heartbeat. MC read more

Great company. The service they are providing is so much better than cox. Much faster uplink speed is great too. And they even provide free weekly cheeseburgers from Rocky's in PB! Just kidding about the burgers. read more

We shopped EXTENSIVELY for our new internet service after trying to get rid of our bulk contract with Cox. We live in a 29-unit residential condo building in bankers hill and Ztelco was able to hook us into their downtown network. The speeds are consistently fantastic and the guys were very patient with our HOA politics/nonsense. A pleasure to work with! You can tell that the guys at Ztelco resent the status quo of the telecom giants bending us all over on a monthly basis. They are really fighting the good fight and will give you a fast, reliable, no nonsense internet connection at a FAIR price. "No I don't want your triple play bundle package or your contracts or your ridiculous prices. I just want the internet at a good speed for a fair price!" This is what most people want and few are getting it. If you are a business or a multi family residential community in San Diego and want a good fair priced internet connection, Take a look at ZTelco. read more

I just signed with ZTelco and the sales rep was Bill. He was very nice and helpful. The service is going to be install on tome like they promised. read more

My company has been with Ztelco for about 4 years and I can honestly say that as long as I am working here, we will never switch to another provider. The overall team is amazing, I've never been let down by their support team no matter how small the request is. When calling, all their reps are very friendly and efficient. I stopped by their office to have one of our IP phones reconfigured and they had me in and out in 15 minutes. 10 of which I spent talking to Jon and Mike. read more

Although I didn't get service through ZTelco (my area was not covered), I did talk to one gentlemen who offered some phenomenal customer service. If they can cover your area, get them. Customer service can't be beat and it's certainly not something Spectrum and Frontier have these days. read more

Here is a great big shout out to Adam Foster at ZTelco for getting our Internet department/BDC dedicated phone line and extensions back on track at our GM dealership here in Southern California! His expertise and prompt attention to our situation saved the day! Thanks Adam! You're the best! read more

These guys are great. They are flexible and work with you to find the right solution for your needs. Their service has always been top notch and they are always very responsive. read more

We have been using zTelco for many years now, they have been great to work with! As our business has grown their team has been able to accommodate all of our unique requests as well as keep our price down. We highly recommend the zTelco team! read more

We've been clients of ZTelco for several years now. Jake offered solutions and pricing that made this decision a no-brainer for us and we've been pleased ever since. read more

This is not your typical ISP! These guys are great. We were having a horrible experience with at&t at our storefront on Miramar Rd and I was looking for an alternative. I started my search and while I was gathering quotes from providers, their Sales Director, Ben Lapidot, happened to stop in and I'm really glad he did. We ended up going with their hosted PBX (phone system) and internet service for an outstanding price. Installation went smooth with help from their awesome project coordinator Ranoo and we were up and running fast. After install, Jake came out to show us how to use the phone system and address any issues or questions we had. I've done several ISP transitions with multiple companies and none have gone as smooth as this. Great service, great company, awesome people. read more

The ZTelco team is always very supportive and super easy to work with! Its very easy to just call them up and talk with someone immediately to get a problem fixed. They're also very personable and I always enjoy talking with them. read more

ZTelco is a pleasure to work with! Their staff loves what they do and it shows in their service. We have been customers for years now and can't say enough great things. Their support staff is what sets this company apart. When I need issues resolved, I am 100% confident that they get fixed on the first call. Most of the time I don't even need to call. The internet service is rock solid and the phone service is the life blood of my business. HIGHLY RECOMMEND! read more

Our company switched our internet service provider over to ZTelco and we are very satisfied with the results. We appreciate Jake and his team for their professionalism, thanks very much guys. read more

Great company!!! So much better than my previous internet provider. I am one happy customer. Thank you ZTelco

After years of fighting with Time Warner Cable and AT&T, my company switched to ZTelco for our telephone and internet service, and I am glad we did. The internet service is faster, more reliable and less expensive than the other two providers, and the customer service is in a different league entirely. The phone system is very good, although there have been a few service interruptions when local power goes down. All-in-all, a very good option for these two vital services. read more

Great Company! We have used Jake and ZTelco for all our internet and VOIP needs for the last 5+ years. Great service. Always ready to help. 0 outage problems! Anytime I need to add a phone it is not a problem. They have moved my service from one location to another, and again 0 problems. They even set up a hotspot for my guys to work while the move was happening. Can't beat these guys when it comes to service. Thanks Jake!! read more

These guys are awesome. Easily some of the best customer service I've ever had. We've had trouble finding a good ISP for our business for a really long time, until these guys. Their support staff is extremely courteous, but more importantly, extremely effective. I was a bit skeptical about having internet delivered via wireless due to having a bad experience at the last office I worked at (we used Natural Networks), but the up-time has easily rivaled that of my home (fiber optic) internet. If I could choose ZTelco for my home, I'd do so in a heartbeat. When I have issues at home (I have Cox) I'll often end up on the phone for an hour or more before I can actually reach someone that can help me, whereas I seem to get through immediately with ZTelco. The big guys could learn a thing or two from them. As a business owner, I think I'm extra critical of other businesses, and these guys pass my bar with flying colors. read more

Our company signed on with ZTelco for telephone and high speed internet about 6 months ago. They worked really hard to make our old analog phone equipment work and though it was not easy they succeeded. In the end, we decided it was time to upgrade our system so we purchased 31 Polycom phones from them and went with their managed service. The internet is much faster than what we previously had, the phone system works great and we are saving money each month. I can highly recommend Ztelco as a top notch telephone and internet service provider. These guys really know what they are doing! read more

Great company. The employees working there definitely know their stuff. Our internet is much more stable and far more faster then our last ISP. When we need something, Jake and his team we're able pick up immediately or promptly respond and help us quickly figure out any issues. Strongly recommended. read more