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    Hurry up and wait. Tell me any other store where you're number 15 in line? What's that tell you about spectrum?
    Shay M.

    Sheesh! What a drag. Came in on a Saturday at around 10:30am to quickly "swap out a modem" after adding a home phone line for my Uncle over the phone. Upon entering, there were probably 30 people inside, of which 15 were checked-in and waiting for assistance. Wait what?? There were 2 associates assisting customers, and a whole lot of other frustrated and upset customers. A few, had situations similar to mine, and were just trying to either drop-off or swap-out equipment. Unfortunately, everyone was in the same queue, regardless if you were doing a 1 minute drop-off, or an hour long consultation. Eventually another one or two associates came out and started assisting customers, but only when they were called out from the queue. So when we finally get up to the front, the associate ended up giving us a modem that looked exactly like the one we had. I explained to the associate that we were instructed to exchange the modem so we could plug the new phone directly into the modem (first I'd ever hear about plugging the phone into the modem and not into the wall jack). Since the associate was new, they called in the reinforcements. The assisting associate then points out that the modem we already had, would allow for a phone to be connected, just as the new one would. Awesome, what a time sink. Appearing like we just wasted about 50 minutes (including the 10 minute drive), I was reminded of the $30 activation fee we were paying to add the $15 a month phone line. So wait, we're paying $30 for activation, and we still had to come in and swap out a seemingly identical modem??? Oh and by the way, at no time did the phone agent or the store associate ever give us the phone number for the phone line we just activated. Hello.... The associates that assisted us tried their best to help; the long blonde haired assisting associate did their best to answer my questions, and I appreciated them doing so. I'd try to do all my Spectrum business over the phone if possible. If you can't, I'd suggest trying to go first thing in the morning on a weekday, cuz it's lightweight baby DMV in this pieceeeeeee.... Good luck y'all!

    Worst then the DMV TAKES FOREVER CAME FOR A SIMPLE SWAP NOT ENOUGH WORKERS

    Need more workers Thanks forever. A lot of people walked out because the service took forever. Don't plan. Nothing if people plan on coming.

    This is THE WORST Spectrum store.

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    3 months ago

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    5 months ago

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    7 months ago

    Over an hour wait just to drop off a wifi receiver. Should have more than one person working when there are over 18 people waiting. Terrible

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    1 year ago

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    7 months ago

    Worst customer service bring a lunch they take most of your day to drop off equipment

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    8 months ago

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    1 year ago

    The worst internet provider in the Inland Empire!!!! Prices continue to go up and the service is trash!

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    1 year ago

    They keep raising prices on internet every month. I'm retired and $250 a month for internet service is a ripoff.

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    2 years ago

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    Page 1 of 7

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    I want to say "thank you" to "Joshua the Technician" for giving us outstanding service!

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    Cityside Fiber - Cityside Fiber Internet is now available in Dana Point. Enjoy  Gig-speeds, no buffering, & WiFi that can cover your entire home & backyard!

    Cityside Fiber

    (114 reviews)

    One month service now and it's mixed. Installation went smooth and the employees I dealt with were…read moretop notch. Today we have an outage and it's going on 5 hours with no update. Have two people that work from home and it impacted us. Can't reach a live person to see if it will be down tomorrow in order to make work plans. Understand everybody has glitches but need a better system on informing people about outages. Still won't go back to cox.......yet.

    Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

    Spectrum - televisionserviceproviders - Updated May 2026

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