Recently went in to get a new iPhone 17 Pro max. I had a iPhone 14 pro max 256gb phone in which I owed $66.00 on. He told me I could just upgrade they would pay the balance and I can turn it in and get a trade in value for the phone. What the tech failed to tell me was 1. if I paid the phone off, I could trade it in and get $100 credit plus the trade in value. He told me I could just upgrade I would not have to pay the 66.00 balance. 2. When I turned in the phone Assurant, the company that gives you the trade in gave me 67.00 credit. If I was to have kept the phone, I could have sold it on the secondary market for $250-$400. Remember this was a Pro Max with upgraded memory. So I could have paid the $66 and either got the $100 trade in plus the value or sold it myself for much more money. I called customer service and explained the situation and they said they understand but I would have to go back to Spectrum location and try to resolve it there. I went to this location and explained the situation and first was told that they have no say in what the value of the trade in is so they are not responsible for that. I need to call assurant and speak to them. Good luck getting an actual person on the phone at assurant, I still haven't been able to reach a person to see how they determined the value of my old phone. My suggestion is that if your phone is almost paid off, pay it off and sell it on the secondary market as you'll get 3 to 4 times more than what Assurant will give you. I must say I have been a customer with Spectrum for many years and up to this point have been happy with the quality of their service and their customer service. The only positive note I can say about this incident is that the phone customer service ladies I dealt with were amazing. Listened to my problem and were not only empathetic but truly wanted to resolve my problem. Hope I can get a proper resolution to this issue. read more

Just added new cel phone and had to go back there few more times just to start new phone I wish I can find other providers but unfortunately have no choice where I live I didn't receive any messages I thought it was set by them but it wasn't so I had to call and fix to make it receive messages after over month!!! I Don't like Spectrum their WiFi Service is always shuts of and stops with some reasons too many times I definitely will chage to others if I ever had other choices they are the worst I ever had read more

Despite th nearly 30 minute wait for my scheduled appointment. I was glad I did make an appointment. It was 1 appointment before me, being assisted as I check in, so that was the reason for the wait. It was 13 walk ins waiting, so YES, I would suggest making an appointment. The associate that helped me was nice and she scheduled a tech appointment for me at my request. Even though they always tell me its, "Self Installation", something always ends up being wrong, and they can't trouble shoot over the phone, and a tech has to come out.....it's never fails. Thats why I just scheduled one, before even trying to "self install" it, myself. read more

Spectrum - New boxes for my new place - Television Service Providers Near Me - Riverside, California

Sheesh! What a drag. Came in on a Saturday at around 10:30am to quickly "swap out a modem" after adding a home phone line for my Uncle over the phone. Upon entering, there were probably 30 people inside, of which 15 were checked-in and waiting for assistance. Wait what?? There were 2 associates assisting customers, and a whole lot of other frustrated and upset customers. A few, had situations similar to mine, and were just trying to either drop-off or swap-out equipment. Unfortunately, everyone was in the same queue, regardless if you were doing a 1 minute drop-off, or an hour long consultation. Eventually another one or two associates came out and started assisting customers, but only when they were called out from the queue. So when we finally get up to the front, the associate ended up giving us a modem that looked exactly like the one we had. I explained to the associate that we were instructed to exchange the modem so we could plug the new phone directly into the modem (first I'd ever hear about plugging the phone into the modem and not into the wall jack). Since the associate was new, they called in the reinforcements. The assisting associate then points out that the modem we already had, would allow for a phone to be connected, just as the new one would. Awesome, what a time sink. Appearing like we just wasted about 50 minutes (including the 10 minute drive), I was reminded of the $30 activation fee we were paying to add the $15 a month phone line. So wait, we're paying $30 for activation, and we still had to come in and swap out a seemingly identical modem??? Oh and by the way, at no time did the phone agent or the store associate ever give us the phone number for the phone line we just activated. Hello.... The associates that assisted us tried their best to help; the long blonde haired assisting associate did their best to answer my questions, and I appreciated them doing so. I'd try to do all my Spectrum business over the phone if possible. If you can't, I'd suggest trying to go first thing in the morning on a weekday, cuz it's lightweight baby DMV in this pieceeeeeee.... Good luck y'all! read more

Spectrum - Hurry up and wait. Tell me any other store where you're number 15 in line? What's that tell you about spectrum? - Television Service Providers Near Me - Riverside, California

Need more workers Thanks forever. A lot of people walked out because the service took forever. Don't plan. Nothing if people plan on coming. read more

Spectrum - Worst then the DMV TAKES FOREVER CAME FOR A SIMPLE SWAP NOT ENOUGH WORKERS - Television Service Providers Near Me - Riverside, California

This is THE WORST Spectrum store I've ever been to. The customer service is TERRIBLE. Like TERRIBLE. I walked in, asked a question about returning items (cause we changed services) and the guy didn't even look at me. Just pointed to the sign-in pad and said to sign in. Not to mention how insanely incompetent they are here. Awful help. There's also so many people waiting, two guy workers decide to walk out and take breaks. Like what the heck. They should shut this place down. Also the service is the worst. Let's be real read more

Spectrum - This is THE WORST Spectrum store. - Television Service Providers Near Me - Riverside, California

I came in just to pick up a router and it took 2 hours. They have 15 people upset in line waiting to get helped and they don't seem to care at all. Hillary "helped", she's good at pointing out issues on spectrums end without providing a solution. You'll save time driving to another location even if it's further. read more

Props to Porsha, I didn't know I was getting a new phone which I wanted. She made my day by helping me achieve this. Even after they closed I came back to finish the transfer of old phone to new. It's hard to find people that value customer service nowadays. Plus she saved me 60$ a month switching over from T-Mobile. I was like damn and a new phone thanks again Porsha, you are 1 of a kind read more

Hire more people! Terrible business model in stores. Have a line just for drop-offs. I shouldn't have to wait an hour to drop off the stuff you say can only be dropped off In a store. I don't blame the workers it's a cheap company move. read more

The Spectrum service In Riverside now stinks. They entice you and give you a decent speed and then they remove that speed and make you dissatisfied so you'll have to go to a higher speed and pay $20 more per month. This is reminiscent of "bait and switch" tactics and puts a very bad taste in one's mouth. I do not recommend this company at all for the tactics. They have used on me read more

Spectrum told me to visit this store. I made The drive because they were open till 8 o'clock. However, the store is fully closed at 7:15pm. They should STILL BE OPEN. read more

Company updates equipment and prices about once a year. They are not concerned with inconvenience to customer. They is not much communication or warning of updates. Prices go up regularly. They are only interested in getting signal to you. They not concerned with the system working after that. Their changes may require that other parts of your system to fail. Spectrum needs to work closer with the customer on timing and costs. read more

Their billing department is a joke! My Internet was down for almost one month. I reached out and they couldn't fix it yet. They still wanted to bill me for the month. I canceled my service and they offered to credit my account. I never received my refund. I called and they said that there is no record of my refund. I asked them to listen to their recorded calls, and they refused and still tried to bill me. Zero accountability with their mistake and will not waive the money owed. I went back back-and-forth with management about how unfair this is and he got so pissed off that he just hung up on me. If I could give a negative score, then I would. read more

The manager needs to help the customer experience improve. Year after year this store has the worst wait times. They need to retrain the staff and learn how to deal with customers in a prompt manner. read more

Poorly managed... Many customers (21 people in the lobby) only 2 Spectrum employees at the front desk. My heart goes out to the employees. Friday evening, very busy. No management support. read more

This review is not for this office, but for spectrum's service. I live in canyon Ridge and every week there are outages that last an entire day. Do not use the service if you work from home because it will be utterly impossible. The worst service you can imagine and there are no other providers available. read more

Worse service than the DMV. They spend most of their time trying to upsell customers. Most of which have no idea what just happened. One of the associates spends all his time playing with his hair. At least once a minute. The rest of the staff also moves in slow motion. As soon as my Direct TV box I will be canceling all services from this company. From internet that is unreliable to their streaming service which constantly glitches. Paul Allen if still alive would be disappointed in the direction his once great company has become. I guess you can thank DEI read more

Stay away and forget all the promotions. Troubles from installation day to now. Friendly people that try to fix your problem but end up making additional problems. read more

The wait time is too long. There are 18 people on the waiting list and only 2 representatives on the floor. I don't see a supervisor or manager on the floor to assist. Bad management. read more

Overly packed by like 26 people ONLY 1 Employee & waited almost 3 hours just for them to tell me to come back the next day that they couldn't help me out!!! Bad service & waste of time!!! read more

Over an hour wait just to drop off a wifi receiver. Should have more than one person working when there are over 18 people waiting. Terrible

I have been on hold countless times trying to cancel service. My business is closed now and I do not need service anymore, and they have been sending me to salesman after salesman, even at one point trying to transfer my service from my business to my home (and I already have their home internet?), and not canceling. Meanwhile, my mom is at their office to drop off the equipment waiting, since she cannot turn in equipment until the account is canceled. She is just standing there with the equipment while I sit on hold and get bounced around from call to call. Unbelievable. read more

I decided to switch internet service to spectrum, i tried to connect their modem and router and it didn't work had to send a technician who almost couldn't get it to work either. I got on auto billing for the discount, that was my biggest mistake, they started out with a low price but over time they kept hiking up the rates and eventually i was being charged $86 for basic internet. I finally got tired of their over priced services and cancelled the service, then they billed me for another $86 after the disconnect, because i supposedly disconnected 2 days into the new billing cycle. I'm just trying to warn all new customers, don't sign up for spectrum, all they care about is taking your money and they only offer you a deal if you threaten to leave! read more

Worst customer service bring a lunch they take most of your day to drop off equipment

Internet service on cellular phones is the worst I have ever experienced with any phone company. Way worse than boost mobile and I'm paying quadruple. read more

Went to the Riverside plaza to return my old internet equipment and waited 2 hours they don't have enough seating for customers so I stepped outside to seat in my car when I went back was 8:01 door was closed and they refused to take my equipment by the way three was still 8 customers inside the store, don't understand why they don't send shipping labels too return old equipment read more

I've been wanting to trade in my phone for some time now and every time I got to the Moreno Valley location they never assist me. I went to the Riverside plaza location and was immediately greeted by a gentleman named Freddie. I explained my frustration that I was having which he was very understanding. He helped me through the entire process of starting the trade in to transferring over my information to the new phone without a problem. I want to commend Freddie on his phenomenal customer service. read more

So the clerk specialist Joshua was amazing. He helped us when we were in distress. We're going like 40 he slowed us down to attend and gave us good customer service. read more

Spectrum - Spectrum kiosk - Television Service Providers Near Me - Riverside, California

Went in to upgrade my equipment for my internet. I had an appointment and I was even 20 minutes late. I checked in at the kiosk and I was called within 30 seconds. Joshua helped me with my upgrade the whole transaction literally took eight minutes. I even lowered my bill. Pleasant experience. read more

Spectrum - New Equipment! - Television Service Providers Near Me - Riverside, California

Employees are not trained to handle accounts. They will add extra charges. Even the chat service will tell you everything is fine and that's correct, but when I get an agent they let me know my account was messed up. They looked into and found that I was double charged for 3 years. Rep tells me it's my fault for not looking into it, but the employees assured me the cost were correct and so did the chat assistants. Terrible company. Do not go with Spectrum if you can avoid. read more

If you ever have a So-called gentleman named Emad Asia come to your door, do NOT Buy what he's selling, he offered me a so-called deal with 2 new Phones and 1 GIG of Internet for a " so called" low price. 4 months later I get a text message that I'm 3 months behind on my Internet bill, This scum-bag was deceitful and never included the Internet and as part of the 3-part deal... don't Buy anything from this Guy... Be Warned... read more

My experience at spectrum store was the best I ever had. Hillary was very very helpful!! She was very patient and even took her lunch break to continue helping me. Thank you! read more

My concerns about my experience via email that can't be acknowledged since there's no "Spectrum email" to gain a company response: To Whom It May Concern: I am emailing in regards to my frustration with my Spectrum ordering, shipping, communication, wait times, need for a technician due to factors outside of my control and minimal options for technician availability. I made my initial order on 3/10/24. The order couldn't be completed on the website and so I was given a reference number and customer service number to call. On 3/11/24 I spoke with the representative and informed him that I would be moving to a new location on 3/23/24. He said he saw my note and could have it shipped so it would be delivered on 3/23/24. On 3/12/24, I get an email stating that my router and modem have shipped. This does not work for me as I do not move into my new apartment until 3/23/24, as stated in my note, and acknowledged by the respresentative who said it could be shipped to arrive on 3/23/24. When I spoke to another representative on 3/13/24, she stated I needed to call FedEx to see if I could have the order stopped/ canceled- or that I could pick up the router and modem in San Bernardino. I was attending a funeral that Friday and San Bernardino is not close to where I'm staying temporarily so that wouldn't work for me. The representative also mentioned that it would be best for me to call three days prior to my move because it typically takes three days to ship out. On 3/20/24, I spoke with the representative and informed her of all the mishaps thus far and that I need my router and modem delivered on 3/23/24 since I do not move in until 3/23/24. She stated that she would put my order on "pick up" and I could call the day before my move so it could be shipped the same day. On 3/22, I called to have my order shipped and informed the representative of all that has happened in the last two weeks and that my current order is under "pick up" so it wouldn't ship too early. He didn't seem to hear me because he found out that my order was under "pick up" and it was in a pending status so that it wouldn't be shipped out prematurely again (as I stated). On 3/24/24 I set up my router as described in the instructions. The top blue light worked, but the second light faded from white to blue so I called customer service again. The representative stated that I as a customer, "I did everything right, but the unit isn't getting WiFi." I had the option of a technician coming out the following day from 2-3pm or nothing until Thursday. I am a mental health professional who does remote telehealth work so not having internet is not an option for me. Also, I had to take off of work on 3/25/24 for the technician to be in my apartment as they do not allow technicians to be there without someone over 18 years old. I'm requesting to have 1-2months free of internet service once I'm regularly billed ($56.99/month) as this has been a nightmare to order, lack of understanding as to when I need the delivery, shipping and set up. Also, that doesn't account for work I had to miss to have it set up by a technician through no fault of my own. I look forward to hearing your response. *Obviously don't go with this company unless you want your time wasted, enjoy lack of professionalism and poor customer care. **Follow up: I was given to a $30 credit to my account and the $30 technician fee was waived (even though it's not my fault I needed a technician in the first place). This has been my experience. Yikes. read more

I went to Spectrum at riverside plaza ca and was helped my a Gentleman by the name of Luca his customer service was very friendly and professional. I would definitely recommend this location to friends and family. He went out of his way to help me and I really appreciate that. read more

Catherine was very helpful to me and has great customer service / attention. Thank you Catherine for your help with talking to me about an upgrade / data plans! read more

I was supposed to be getting tv, internet & home phone service(s) but when tech came to set it all up he could not because of errors in the order pertaining to the tv & phone. He gave me a number to call for the tv issue which I did but that turned out to be a mess because the guy I spoke with lied about the tv package he added to the order and also said he was able to start the porting of my phone as we spoke. I only found out later when another "rep" called me about porting my # that the guy I'd spoken with in fact did not start it as he said. I finally called Spectrum and speaking with yet another rep I found that the tv package on the order was not going to get me the local channels I had discussed in depth with channel call letters (KABC, KNBC, etc) with tv guy. I ended up cancelling and returned their equipment the next day. (At the Corona store, super nice guy waited on me) Also I have a receipt for the return. Today I rec'd a past due bill for service plus a notification that the equipment needs to be returned or else. FYI this misery began on July 18, 2025! And this is a snippet of what occurred or actually it hasn't ended yet! They want money from me.... read more

The worst internet provider in the Inland Empire!!!! Prices continue to go up and the service is trash!

They keep raising prices on internet every month. I'm retired and $250 a month for internet service is a ripoff.

Overall spectrum is one of the most shady companies to do business with. I have been looking at my bill and the changes have been 10 15 and now 50 dollars more expensive with 0 notice each month on why it's more expensive. I had exclusive offers for internet and then I added on cable which is better for them but they ended up taking away my awesome internet deal because they added my TV service. This was after they told me and assured me that it would not change. The people at the store were 0 help. Manager didn't do anything for me, called customer service and they just told me too bad they couldn't do anything. I have been compiling my monthly statements and showing changes in what they charge me, increasing without telling me anything and I will be taking this way higher. Service here and service online is terrible . Always outages and they take like an hour to help you. read more

The most unhelpful people. The staff here should not be in customer service. After being instructed by Spectrum to return equipment at this store, the employees refused to take the return. Just a really poor experience with people poorly trained to interact with the public. read more