In and out in no time. Noyi and Rene respected my time while still making sure I got exactly what I…read moreneeded. Fast, efficient, and still very friendly--perfect experience.

Anytime we either need a new phone, or repairs we come to this location. Over the years we have…read moretried the other locations for Verizon with horrible customer service, and always leaving frustrated. We had a problem with my husband's phone, so we came here for a remedy. Julie, the assistant manager was wonderful! She answered ALL our questions, we upgraded the phone. In addition she noticed we were paying too much , and we were paying for a line we did not have anymore. You definitely need to come to this location for ALL your Verizon needs.

Brian was super friendly and helped me beyond what I came in for. Definitely recommend him for any…read moreVerizon service!!

I regret coming here. Brian said $80 a month and now I pay $140 a month. They make u sign on a…read moretablet and u see nothing. You sign without seeing any paperwork. Biggest mistake ever. Don't sign anything u can't see. Thats how they get you. I want to simply cancel with Verizon but I can't because I would owe hundreds. It's ridiculous I wish I stayed with ATT *he put me on a business plan with a wifi hot spot when I don't even own a business or needed a hotspot. He said "its part of the deal and cheaper that way?" DONT GO IN THIS STORE

I went to the store tonight not exactly hopeful I'd leave with the phone I wanted. I expected to…read moreget approved for something entry level. Javier helped me, and not because of anything he did or didn't do. Issues popped up. To me it didn't look like I was going to get the phone. But he told me to stay positive, i tried but after 45 minutes and it getting close to closing time I was sure it was doomed. But, he ended up being right, and after over an hour, and with maybe 10 minutes to spare before the store closed. He was a man of his word and I left with a shiny new iPhone 14 Pro. I know he was doing his job, but I've been to many stores where the customer service was lacking to nonexistent. I really thought I was going to end up leaving with some whatever $99 Android phone. But he made it happen. If you go there ask for Javier, he pretty much made a miracle happen tonight lol. And his customer service was good that close to closing after he had been working all day. My only knock has nothing to do with him, IMHO the store should consider stocking the 1TB iPhone 14 Pros. Even if it's just 1, I would have picked that over the 512GB, but they don't have that one. 5 stars to Javier, and he didn't try to upsell me to a higher plan or tell me I needed a bunch of accessories. I'll definitely be going back next month to buy some accessories from him.

Signing up for Verizon has been one of the worst experiences of my life. I know this is going to…read moresound like an exaggeration because it's so insane, but I swear this is how atrocious my experience has been. I signed up with Danny, who was extremely personable. I thought he was great. Until I walked out the door and realized this wasn't even a legit Verizon store! It's an authorized retailer. All of the reviews talking about being scammed definitely concerned me, but I was hopeful I got a good guy and was not going to experience the issues others had. HOLY was I wrong! First of, I did not sign a single thing when I signed up. Another rep at a different Verizon store told me that was highly unusual and not protocol, no kidding. I was told my plan would include more GB of data than it did. I was told I would be paying less than I was charged. I have been overcharged numerous times for various things. I have had to spend hours on the phone every single week to get these constant issues resolved. It's been exhausting and extremely mentally draining. I had to return the phone I got from Verizon because it was malfunctioning. I returned it within 30 days, but the device agreement was not properly removed from my account, so I was still being charged for the device every month. I had go back into the store to get them to properly from the device from my account, and spend hours more on the phone with customer support to get a credit for the bogus device charges. My service with Verizon has been sub-par, to say the least. I thought I was gonna get the best of the best with Verizon, but the same issues persist. I've tried every carrier in the area and they all suck out here, Verizon is no different. I ended up leaving Verizon recently and switched to MetroPCS. Amazing customer service with them so far, and it's much cheaper. And there isn't gonna be any funny stuff going on with my bill since it's prepaid. I HIGHLY discourage anyone from signing up with Verizon, at all, anywhere. But especially this store. They will absolutely lie to your face, and you will end up having to spend hours of your time trying to resolve issues with Verizon customer support because of the mistakes they make. Billing issues cannot be resolved in ANY Verizon store fyi, how ridiculous is that? And their customer support WILL hang up on you. There's a reason by Verizon has lost over 50k customers in the second quarter of this year. They are not what they used to be. Stay away.

Went to the Verizon store and was taken care of by Art, the technician, and Vanessa, the store…read moremanager. Service was awesome. Got a new phone (Vanessa had sold me my old phone 6 years earlier), and a new tablet for my wife. Couldn't be happier. Even though I live in Hemet I went to the Moreno Valley store because Vanessa had moved there, and I had several great experiences with her previously. When my wife starts nagging me for a new phone, I'll be back. Thanks again!

Was in there yesterday getting a new phone for my wife. Explicitly told the sales rep that i…read moredidn't want or need insurance and yet they add it anyway. Very unethical, I've been with Verizon for 20 years. This is why i normally do business over the phone because these guys have quotas. To the owner: maybe you should message me so you can actually look into this transaction. I plan on going to Verizon regional market president

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

I've been a Verizon customer for years and typically upgrade or purchase new devices online because…read morethe process is straightforward and delivered directly to my home. However, when my wife recently broke her phone, I noticed that a nearby Verizon store showed several iPhone 17 models in stock. Since I had the day free and the location was convenient, I decided to visit the store in person to get the device the same day. While the employee I worked with was polite and not pushy, I explicitly declined all forms of device insurance or protection plans multiple times during the transaction, as we already have AppleCare+. Despite my clear refusal, insurance was added to our lines without my knowledge or consent. I only discovered the unauthorized charges -- totaling over $60 this month alone -- when reviewing my latest bill. Had I not caught it, I could have been paying for a service I never agreed to and would never use, potentially for months or years. This kind of practice -- adding features behind a customer's back -- is deceptive and erodes trust. It's particularly disappointing from a company like Verizon that markets itself as customer-focused. I shouldn't have to scrutinize every line item on my bill to ensure I'm not being charged for services I explicitly declined. Verizon needs to hold its employees and authorized retailers to a higher standard. Practices like this are not only unethical -- they border on fraudulent. I will be contacting customer care to have the charges removed and refunded, and I strongly urge anyone visiting a Verizon store to double-check their receipt and first bill afterward. For anyone considering an in-store purchase: proceed with extreme caution and verify everything before leaving.

I had been putting off coming into Verizon to swap carriers because usually it's a grueling…read moreprocess, but the manager Eric Salas has been super helpful and knowledgable and has made this experience very fast and easy. It's much appreciated!!

Their billing details and department are HORRID. Be careful with all the details of your contract…read moreon the first day. They sucker you with monthly savings, but add it elsewhere, which is what happened to us. These people are scammers. You've been warned.

I was very skeptical about coming to this location after the reviews, however this one was the…read moreclosest to us and thankfully it worked out great thanks to Jason! Very polite, knowledgeable and easy to talk to regarding the upgrading of our phones! If we ever need to come back, I'm sticking with Jason!

There's no "customer service" at this store. A girl named turquoise is the worst so far. Not a…read morehint of "customer service" in her mind or in her brain and it shows in her actions.

April at the Verizon Norco location is seriously amazing. She and her trainee Bobbie didn't just…read morehelp us upgrade our phones -- they actually took the time to look through our account and realized we'd been on an old 4G plan for over 10 years. No one had ever caught that before. April fixed it and now she's saving us $100 a month, plus we walked out with new phones and even an Apple Watch at no cost. Super easy experience, no pressure, and honestly just really good customer service. Verizon needs more people like April.

I recently came to this location to add a new line and purchase a new phone. April was very helpful…read moreand patient and took the time to help us transfer our line over and explain everything to us

Eddie B and Eddie S., the best ever. I have been a Verizon customer for years…read more Frankly I do not like buying a phone but i needed a new one., so in I went. I could not have had a better more enjoyable experience. These 2 guys were great., The Eddie that actually sold me the phone, (the other was his manager) was awesome, he took his time never rushed me or tried to get to buy something I didn't want. I love my new phone I was very pleased with the service at this location and especially the staff I dealt with. I would give 10 stars if it was an option., excellent customer service, great job guys

Definitely need better customer service. Only one associate there on a Friday night, no electronic…read moredevices for customers that just need to make a payment. Everyone waiting seemed frustrated and the associate was taking her time and having an irrelevant conversation with the customer she was assisting. She looked at me and said "it's gonna take a cool minute " so I left. Very unprofessional.

After receiving horrible service from the Perris location, I came to this Moreno Beach location and…read morereceived fast and excellent service from Diego and Danny. Both greeted me as soon as I walked in. Service from Diego was top notch from beginning to end. Danny assisted in closing out my transaction. Don't sleep on this location.

Great experience! Patrick, Abel, and Kenny were all very helpful, informative, professional, and…read moreprovided the best customer service. I went in to pay my bill and ended up with the most current equipment and learned about the recent offers. I definitely recommend this location. If you want to leave with a positive outcome, this location is the right place. Thank you again!