I live next to a location in Menifee and drive out to this location instead because of Lindsey. Her customer service is top notch! Shes super honest and goes above and beyond the experience of working with somebody who is just out for the commission. Thank you Lindsey for great service time and time again! read more

Service is amazing... I had an issue with one of my phones Ms.Kimy was very helpful. Recommended stopping if any issues with phone. My kid had erase the eSIM CARD. You can just imagine . Verified my info she got up and running. Thank you read more

This store almost made me leave AT&T all together! Horrible customer service! Despite showing my ID, logging into the app in front of them, calling the primary user and get all the required info, adding me as an authorized user.. they still refused to help me!! Its almost like they get paid to refuse service and piss people off!! If I could rate them lower I would.. read more

This location has great staff! I used to get amazing service with Nate and Damaris. Well, they were not there when I went back last week. Evalyn was also fantastic. She helped me with the purchase of my new phone/upgrade. I was told my trade in which was an iPhone 11 would be $350 by her and Becca, so I was ok with that. Then this other staff, Leyda, offered to help to transition me to a First Net account which I appreciated . She even gave me her personal cellphone number and told me to text her to meet up there, she would come on her day off to help me but she did not show up nor replied to my text, nor apologized for that when I saw her today to drop off my trade in. There was no remorse at all. She offered to help and gave her contact number, remember. So today when ai dropped off my phone, I was shocked when I saw the trade in value was only $95! She then texted me she is asking her manager why the $350 does not appear. I hope they will keep their word. I texted her too that if this is the case, I will just get my phone back. I feel some people are sincere in treating their customers and some are all words and no action at all. It would be nice to have honest courtesy. Appreciate the quick transactions I had in the past and also Becca who helped set up the new phone. Please know our time is valuable, do not make false pretenses of willingness to help, when in reality our time was wasted especially if it is our break time from work. To show no remorse too of that break in communication is just not acceptable, it was totally ignoring me as a person and as client. I suggest to revisit Customer Service 101 class. I have been an AT&T customer for over 10 years , I hope the $350 incident of another client won't be a repeat tragedy of broken words. I hope this is not how you seriously treat loyal customers. This store has great potential but putting the wrong people will be detrimental to your operation. read more

AT&T Store - Facade of the store - Mobile Phones Near Me - Perris, California

new employee Brandon was extremely rude and unhelpful. these new employees don't have any customer service experience, blasting inappropriate Music and provided no helpful Service , had to call into corporate get my account taken seriously read more

I went in last Saturday to add a line for my son to my existing account. I was going to trade in my son's iPhone 11. The rep told me they were going to give me $350.00 for it. I was happy with that, then I went back to turn in the iPhone 11 and they said that they were not going to give me anything for it. Cause it was too damaged and that they could do anything for me. I'm super upset and angry at them for not keeping their word. This store is not professional and they lie to their customers. I will never come back and will tell everyone I know not to go there. If I can please leave 0 stars for my review!! read more

Came in to switch from spectrum to att, Valerie greeted us as soon as we walked in. Super friendly. Very knowledge about plans, services and accessories. Very patient with us and our questions. I highly recommend coming to this store and asking for Valerie. My cell phone is finally working as it should be. I'm super happy. read more

Thank you so much Christian for helping me pick out the right iPad for School. I really appreciate your Great Customer Service! Everyone please go check out AT&T in Perris, it's so clean in there and very professional. read more

I had a excellent customer service experience with Julie the only thing I would recommend is for this store to tint windows or put something for shade because it was a little long process tans the sun was hitting very strong while we were getting are phones ready and that's why I didn't give a 5 star! read more

Highly recommend this store, very welcoming & attentive, thank you Leyda for your help today!

I went in to add an iPad to my account, the guy had good customer service through out the whole interaction. I left happy with the product. BUT! when I received a text about 2 weeks later saying that I had to register my iPad device to their Protect Advantage Insurance program I was mad. The day I got the iPad I specifically told Christopher Alvarado the guy that helped me get the device, to not add any insurance to the item. I told him multiple times not to add it and I even told him that when I opened my account with AT&T the person that helped me, add it the insurance to my phones without telling me. So what did Christopher do?. He added the insurance even tho I had told him multiple times not to. I went back to remove the insurance and Ana Loza remove it. I've been in the cell phone business, I know that associates get paid commission for selling insurance and accessories and opening new lines. And I also know that some managers pressure associates to sell the items and services, but if you have to go to the extremes to add a service on someone's account even tho they have told you multiple times not to add it. Then that sales associate does not need to be employed in any retail business. Because that's fraud! This is the second store that does this to me. I rather just open up new lines online, that way I have control in what gets added to my account. Not all sales associates are this shady, there are few that actually do their jobs the right way. I would've given this store a 5 Star rating, but they had to mess things up. read more

AT&T Store - Mobile Phones Near Me - Perris, California

Terrible service Henry manager mess up my order twice Rude staff Poor customer service This store need to be shut down !!!!! My issues with this particular store still haven't been solved read more

This is the worse store I have ever dealt with! They have not corrected my phone bill issue that is still existing to this day! Started when they first opened ! We are now in July of 2021. Sales persons or the manager has not contacted me to follow-up as promised! Manger will not respond! I would not consider this as a good source for a phone!! read more

Julie is amazing I recommend waiting for her if you would like to receive the best customer service and she really takes her time explaining everything in detail to you to help you get the best deal for all your needs read more

Rude staff - unhelpful and lied to my face about several of their "authorized retailer" rules being actual company policies of ATT. (they were not) They are willing to lie to customers and pretend that their internal rules are full ATT policy. ATT should shut this location - as they make their own rules and claim they represent actual ATT policy. Villians... read more