Where to start, went in to buy new phone, absolutely horrible experience, phone had huge problems right away, also told about a free watch , Beware of lying accsociates . Went back 3 times , no help at all . We were told our new bill would be 217.00 ,more like 253.81 a month for 2 phones ,and watch service for 7.15 a month. Lies,lies,lies!! PLEASE BEWARE, THEY SCAM OLDER PEOPLE. We went to T mobile this weekend 2 5g lines 1 watch , grand total a month 169.00 awesome right !! Saving over 100 a month!! Just do it , ditch Verizon!! So happy to be done with them!! Now im off to write T-MOBILE a thank you, for not taking advantage of costumers !!! Do Better read more

Came in Yesterday to get me a new phone i was greeted right away and felt welcomed Alina was super dope very professional and helped me with everything i needed help with. Whatever questions i needed she was able to answer and give alot of information and breaking it down for you to fully understand. You want a new phone this is the place to come to and Alina will take care of you and get you right! read more

My rep, Octavianna, was awesome. I dropped by the store because by phone was running hot to the touch. She knew immediately what was going on. I had insurance so she proceeded to call them, explained the issue, arranged for pick up and delivery of new phone. She was very professional, knowledgeable, and personable. It was a very relaxed experience. Go Verizon!! read more

I was so happy to have the help of one of the top Verizon employees of all time! Alonso, you rock. You took so much time helping me get my new phone transferred over! You are truly the Verizon Whisperer! read more

Horrible customer service. Came in about a problem with our bill, we got overcharged by 20$! The sales rep was more interested in selling us their internet & once we said no to that, his attitude changed. Said if he helped us without us getting the internet then we would have to pay a fee. Now why in the hell would I have to pay for a fee for u to help us? Aren't you're suppose to be there to help the customers? He kept telling us if we didn't get the internet then we would have to call customer service for help on the bill. Why? I'm already at the store that has employees for that? If you're lazy, just say that. read more

Adrian was very knowledgeable & answered all my questions! Definitely coming back to him whenever I need assistance with anything!

Octvianna was amazing at the Sanderson Walmart Plaza! Took in my screen protector to get installed and she went over and beyond to help me install the protector on my phone. THANK YOU Octvianna. read more

Yaritia was amazing. She gave everyone her undivided attention. She helped us. Old people getting 2 new phones. Things worked out so well. I'll never go to the corporate owned version store ever again read more

Came in on a Friday afternoon to get service added to an ipad. There were two service providers and two customers, waited and waited in line without being acknowledged in the store by the two employees. After 15 minutes without as much as a "Be right with you" left to get help at a different store. No hello or goodbye by either of the two employees upon entering or leaving despite it not having anyone in the store other that the one person they were helping the entire time I was waiting. Very disappointed in the customer service. read more

Jose Hernandez helped me and my mom as soon as we walked in, he offered us a really great promotion that saved us a lot of money versus the other verizon down the street where we came From didn't offer any. Jose also hooked us up with accessories. This guy is very professional attentive and informative about Verizon. Thanks again read more

Buyer beware! I have Verizon and just found out that I have been paying almost 40 per month extra for services I did not choose to have and did not use. This totals more than double my monthly payment. They offered me 70 for my trouble. Apparently if some agent adds new services to your account and you do not notice you are accepting this as your new payment, whether you wanted said services or not. This is from a Customer Rep AND a Manager I asked to speak to. Hidden Fees, Signups for services you did not ask for. As soon as I pay for all the hidden fees I am switching providers. read more

Switched from boost to Verizon. Came in to port new phones to Verizon. Bernard and his team did a good job. There were a few hiccups along the process. But just be patient they will resolve the issues. Thanks guys read more

I have been with Verizon for 15+ years. I do not recommend Verizon to anyone. They overcharge you every bill. I've given so many complaints about being overcharged, and they do not care. Yes, the phone service is great, but the ripping people off and hiding it is wrong read more

We've been waiting an hour and a half and still haven't been helped. Nine people have come in after us and have been told they will probably have to come back tomorrow. This store is severely understaffed or doesn't have competent help. I guess I should have recorded all the frustrated people that have driven long distances and are being turned away. One guy was promised a phone by a manager and when he got here, it wasn't here. If you want to hear people complain about Verizon, come down here and sit by the door for an hour and a half. They close in 4 minutes so I'm getting ready for them to come tell us we have to leave. We'll, big surprise. They called us up and served us at 7pm. I asked the salesman what time he goes home. He said, when the last customer has been served. Apparently, the big push to get people to come back tomorrow is so they don't have to pay overtime. However, they will help you if you don't mind waiting. The guy who had driven from OC to take his mom here was going to be seen after all. Underneath, I guess they are doing their best to help their many customers. read more

worst verizon wasted my time coming here the store does no respect your appointments i waited over 40 minutes after my appointment was booked at 12pm. i did not get attended till 12:38. will let everyone know not to come here read more

This store is awesome . Every time i go into it, they fix my problem in no time. Thank you Ryan ypu are the best. I recommend this store 200 percent. read more

Sad I had really nice sales person, sadly she costed me a lot of trouble. Made and painted a picture just to have me run around and be told there's nothing they can do after I sat for 3 hours processing my order. Guess what I had no order !!! I ran around for 10days stressing even called a number I was given if I "had" issues. I called in to customer service like a crazy man, just to find out 10 days later when I was expecting the phone the 3hour process was for no reason because it didn't arrive. Then I was told to place a whole new order run my credit ALL over again. And instead of my phone being here the day she said I would have to process the order and wait 4 weeks!!! Trash customer service no knowledge at all. That's bullshit to do to a customer trying to switch from T-Mobile. Funny thing is I had a receipt this damn store gave me and no one could even verify !!! CRAP AND BEWARE read more

My phone crashed and was unaccessible and John worked on it relentlessly and was able to get all my info and more importantly my pics onto my new phone. I would have lost pics of my cat that we had to put down at 16 years old. I was in tears of happiness !!! The best Verizon store and staff around. We will never go anywhere else. They are amazing !!! read more

Do not go to this location. It is a 3rd party store. The push products on you and say it's free and it's not. Be aware the restocking fees. $70 for tablets. Customer service horrible. Go to the Verizon store in the Target shopping center. read more

Best Verizon service in town. Kind, helpful employees. Everything I look for when buy a new phone. No one pressures and I often come in before I even buy the phone just to look at the costs and trade in value. This store has never told me they cannot help unlike the Verizon on Florida Ave. Employees truly work hard to provide the best service they can. read more

So I would just like to show some appreciation to the employees at this location. I've been in quiet a few times in the past month and am always pleased with each visit. Rene was my rep and greeted me with a big smile each time I went in. I first went in for an upgrade and expressed to Rene about wanting to upgrade my boyfriends phone but he is a truck driver and wouldn't be home in time. He helped me through this process of upgrading without disturbing his connection. This is by far above and beyond and it was a process but he got it done. Everything was well explained on my upgrades and purchases. (I had a lot) I definitely recommend people going to the location! read more

I have received great and efficient service from Trinity and his co worker today. I truly appreciate helping a Veteran out on the 4th of July. Trinity even postponed his lunch until my transaction was complete. I appreciate the professionalism! I highly recommend this store. read more

Best customer service ever !!!! Thank you Ronnie for making my purchase so pleasant. After what happened to me at Verizon corporate I needed a rep that actually knows how to do his job and can explain any question I ask. I would recommend coming to the store people. If you go to the corporate store they'll screw you over. They don't care about the customer and are only in it to make you a sale. Emerick thank you for dealing with me the night before. Verizon is lucky to have you two representing their company. read more

Beware and be aware! The employees will lie and mislead you to sell a product! I wish I read the reviews here before I entered the Hemet GoWireless store. I recently went into the store to change out my new phone within my 14 days return period. I initially bought a Samsung Galaxy III ( poor quality, speaker, antenna, etc....) so, I went into the store to cancel everything....my verizon account, the items the first guy upsold me on (what a rip off that was!...$79.00 down the drain) and the insurance. Unfortunately, I should have not had a conversation about anything because THAT was a hugh mistake! I had an offer from Verizon to move to the Edge plan with the purchase of a Motorola Droid along with 6GB for $30.00 a month and no upgrade fee. I specifically asked if I had to go to the Verizon store to move to this plan. The store manager assured me that they have the same thing just called a different name. He assured me that I did not need to go to the Verizon store and he would handle everything with Verizon on getting me the 6GB on my plan. At the same time the sales associate offered me a JetPack because it was free and only $20.00 a month added to my bill for 2 years. At first I said no but he did tell me that if I changed my mind I have 14 days to return it noproblem and questions asked. So, I left the store with my new Motorola Droid and JetPack ASSURED that everything would be taken care of. That did not happen! The next week my plan was still NOT showing the changes so I went to the store to return the JetPack. Well now I am told that there is a $50.00 restocking fee by a condesending sales associate. So, that went downhill from there and yes GoWireless got my $50.00 (they apparently need it more than I do) to restock the item. Wow! I called Verizon directly and was informed that the only way I could get the plan I wanted to sign up for was at the corporate Verizon store, no a retail store. So yes, they did straight up lie to me. I have placed a call for the store manage but have not received a call back yet. The Verizon rep worked with me and while I did not get the plan I wanted he was able to help me with a plan less expensive that the plan GoWireless signed me up for. BE VERY CAREFULL IF YOU VISIT THIS STORE. THEY WILL LIE to keep your business with them. As of right now I am out $79.00, $50.00 for restock fee and $35.00 for an upgrade fee for the new phone. The paperwork they provide states that their MAY be a restocking fee, it does not say WILL! I found out that some states will not allow them the charge a restocking fee. I am also filing a complaint with GoWireless corporate office and Verizon. Good luck to you if you chose to do business with this store. read more

My old Nokia was about to give up the ghost so I went to this Verizon store in Hemet. Tony Dixon, the store manager, was very helpful and actually went out of his way to see that we got the best deal we could have. He spent some time on the phone to his managers, Richard and Keri, to make sure that he got it right. Staying overtime and working on getting all my old data wasn't exactly easy, but they got it done. Good job Verizon Wireless! read more

Had the most awesome service from Renee and Steven my husband and I got there at 7:30 pm. On a weekday they closed at 8pm got there with the mentality we might get rushed out since it was close to closing time but no these guys went above and beyond answered all of our questions with a lot of patience and information I was really grateful for the service!!! We had been trying to get to Verizon for a couple days but with hectic work schedules kept missing our chances to make it in before closing I'm so happy with the service they provided walked out with an iPhone 8 Plus and a note 9 +Samsung tab they were very polite and helpful had us laughing and we felt as if we got the best deals possible we have been with Verizon for about 4 years and this has been the best experience hands down thank you guys so much!!! read more

Greg and Travis were extremely helpful. Travis The Fios Guy helped with our Fios questions and billing information. I appreciate the help, thanks! read more

For over a week, I was dreading going to a Verizon location and waiting in a ridicuously long line to talk to someone that would more than likely turn me over to customer service, but that wasn't the case when I visited this location. I'm so happy that I decided to stop by and get everything figured out regarding my phone service. Victoria was happy to assist me with any problems I had and addressed any questions or concerns I had regarding getting a new phone and changes I made to my pre-existing plan, which made my visit that much more enjoyable. I definitely recommend visiting this location. read more

I would only recommend this Verizon, especially here in Hemet. Yes, there's typically a wait, but that's only because the employees are assisting other customers, all of which in the same professional and respectful demeanor. Cory, the store manager, helped me out, and got me my phone the next day. Rene did all he could to transfer my contents the next day, unfortunately my screen had completely blacked out, but that didn't stop him from trying every technique he could. read more

This store is way more friendly then the corporate store, the corporate store is a waste of time! Everybody in this retali store for verizon is super friendly and very good at their job. Especially Rene his the rep that helped me out, he greeted me with a smile and help me find everything that i need it, explained all my fees and he took the time for me to understand my bill! Thank you so much Rene! I really recommend this store to everyone that is tired of waiting at the corporate store that is just down the street from this lovely location! read more

This store is horrible!!! We went in and were switching to "Verizon" from ATT. Customer service rep, Renee was a snake. He told us we were getting the switch program which covered our last bill with ATT. We left happy with our new phones, then got online to finish the "switch" program, come to find out we didn't qualify due to him taking our old phones and applying the credit to phone cases for our new phones! Now we have a $600 final bill with ATT and our new bill with Verizon and nothing to show for the 2 fairly new iPhones we turned in! The manager let Renee speak to us In a very unethical manner! The customer service sucks!Never go to indirect Verizon store. Go to a corporate store, its worth the wait. read more

Went in just to ask a question left with 2 new iPhone XR's... Rene, the employee who helped us was the best! Very friendly & nice. He explained everything very well, explained each step & was funny. Loved my experience.. went from Metro to Verizon! I highly recommend this location. :) read more

I don't know every time I go in that store I walk out amased at the way they lie right to your face not only that but today I had to go in their and needed to use the restroom while I was in their and I got some bull about building codes and I would have to go next door to taco Bell I wander if they know about the policy at verizon come on the guy didn't see I'm handicaped I mean I use a walker talk about well I hope its not long before carma gets him anyway I shouldn't have to go in there again being I closed everything I had with them read more

Had a very pleasant experience. Victoria, Corey, and Ronnie were all helpful and accommodating. Will definitely be visiting this store again. Hopefully soon. read more

I went in to talk to someone about upgrading my phones and my plan and was pleasantly surprised at the great customer service I received. I was immediately greeted, all my questions answered, and ended up getting exactly what I was looking for. The three employees that were working all had great attitudes, were very friendly, and had a great rapport not only with the customers, but with one another. The atmosphere in the store was very positive and welcoming. Thank you for a great experience. read more

Engjel along with the other reps where amazing. Did everything I need to get my new phone up and running. Recommend coming in to this Verizon. read more

So I got a new Phone 2 weeks ago, had great experience but phone had a manufactures defect and sound wasn't working on it, James the regional manager was awesome he went above and beyond even driving to a different location to get phone for me, then Angel was great and switched everything and made sure everything was to my liking. Second time there and both times I received wonderful customer service. read more

The crew was excellent .....thanks to all who helped Clem -with his first smartphone!

This is the best Verizon retailer in the Valley! I've been to all of them, and I've never had to wait longer than a minute to be helped. Thanks to John for suggesting a great phone for my husband AND getting him a free tablet! read more

I will only buy phones at this location. While they are Verizon distributors, they are not Verizon which means a very honest shopping experience. I made the mistake of buying a new phone from Costco yesterday and the Verizon kiosk employees didn't upgrade my phone correctly and in fact they screwed up our plan by adding an extra line that we didn't want or ask for. They also didn't upgrade my phone correctly. I went to Go Wireless today and they were able to remove the line and correctly upgrade and activate my phone. They are amazing! Trinity and Ronnie are amazing! I highly recommend this location! read more