I want to share my experience so others can be careful. A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500. After everything was completed, I was told that the promotion either only applied to one phone or was "not part of the program" at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly. My advice to anyone considering switching:* Get every promotion in writing before spending any money.* Do not rely on verbal promises from door-to-door sales.* Call the company directly and confirm the offer yourself before agreeing.* Keep all receipts and documentation. I'm now having to dispute this to try to recover the money. Just hoping others can avoid the same situation. read more

Service was great, fast and helpful. I would recommend if you're needing something immediately or soon. Cases for devices are mainly sold out but the service was everything. read more

Johnny V. Is an amazing guy. He knows his job. He smiles and He gets the job done. I appreciate Johnny's help and success with the problem that I came in for. Thanks, Johnny. Appreciate you. Thanks Verizon for hiring such an smart multitasking gentleman. read more

We had quite the situation with Samsung and decided to go to Verizon for help. Miss Suzie was absolutely amazing! She had us figured out and fixed up in no time! She will be our go to for our next phone and any other tech thing we want! She is the best! Thank you Suzie!! read more

I have to give a huge shout-out to Sally at Verizon! From start to finish, she was an absolute gem. She helped us get set up with the service we needed, and the entire experience was smooth. Sally was super friendly, had incredible customer service skills, and she made us feel like a top priority. Every need we had--she met it. If you need help at Verizon, ask for Sally--she's truly fantastic! read more

!!!Do not talk to Sally!!! she will scam you. We asked for a iPhone 17 pro and said we didn't want the 17 pro max she ended up ordering us the 17 pro max just to get the extra commission and never let us see the whole order to confirm it !!!!!!BE AWARE STAY AWAY!! read more

Verizon , I've been a Customer 25 years, The Nerve of You trying to Charge me 29.99 , I accidentally touched my work phone and personal phone together and the contact information went to my work phone and you telling me it's gonna cost 29.99 to separate the lines. That's robbery. read more

Verizon - Verizon store - Mobile Phones Near Me - Hemet, California

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Just because I needed a little help with my 2 new 16 PRO MAXes and wasn't going to pay $65 for an OVERPRICED ZAGG Tempered glass that Verizon should pay for because they replaced my "new" refurbished phone without any or $29.95 to transfer data even though I knew what I was doing and just needed help as to why I wasn't getting a code in my icloud email, the guy helping me left and went and helped someone else and ignored me. The manager is female and EXTREMELY VILE. No wonder this location gets only 3 stars; not sure if my one star rating will bring that down further. This location ABSOLUTELY SUCKS read more

Verizon - My "new" refurbished iphone 16 PRO MAX. - Mobile Phones Near Me - Hemet, California

There customer service is horrible. Each time I call I would get a different story. They screwed up my order three times. I left them after 16 years read more

I have had the worst experience ever, internet subpar, customer service is the worst!!! Called them 5-6 times over ordered phone service that they could never get right!!! Was promised discounts for my trouble which I doubt, I just opted to cancel the phone order and keep my old provider! Don't waste your time or money!!! read more

Sally at the Hemet Verizon store was excellent transparent, professional, and very helpful. We went in for one line and left with a family plan that fit our needs perfectly. Highly recommend asking for her! read more

This is a horrible system it's basically impossible to talk to an actual live person at any home store. A l that's not transfer you to a actual speaking.Live person verizon get your game up and start putting actual phone numbers so we are able to speak to live personal. read more

Update to my old review...came in today to get a new phone. I sat with Gerard for nearly ten minutes while he screwed around on his tablet, not saying a word to me. He then had the *nerve* to insist that I had to upgrade my plan in order to get a new phone. I did not want an upgrade. I just wanted to trade in my old phone, pay the remaining balance, and leave. Why is that so hard? Why do they push crap on you that you don't want? They could've made money off me today, but I left instead. For God's sake, avoid this place. read more

Walked in for something simple. Was treated with an attitude by Diana. Was better off talking to Custumer service over the phone. She was also a little rude when speaking to Custumer service for me. read more

Diana is absolutely amazing she assisted me with a difficult order that couldn't process she paid attention to detail and was able to hear me out threw my frustration I also appreciate sandy for allowing me to come in last minute and still attempt to service me I'm extremely grateful for their support! read more

verizon is the fucking worst. I pay monthly protection on my phone. I go into the Verizon store in Hemet because my phone hasn't been receiving all my texts and I know because I'm receiving it on my iPad so I see the messages I'm not receiving on my phone. for me to get a new phone free of charge, MIND YOU I pay monthly for situations like this; for me to get a new phone free of charge I have to go to Temecula to a 3rd party so the guy can see if he can fix my phone. why pay for this monthly protection if I have to go out of my way to not pay for a new phone???? make it make sense. Verizon do fucking better or I will be gladly changing my provider. read more

update: my phone wasn't able to get fixed. they want to give me a refurbished phone even though I pay monthly for protection for malfunction situations like this. so because I didn't want a used phone i chose to upgrade and now my bill is more than it was all because my current phone is malfunctioning (not receiving texts) and i want a new phone not refurbished phone because why pay for insurance monthly and something is wrong with the phone, mind you I have no scratches, cracks anything. the phone is perfectly fine except im not receiving all my text. this is not a right way to do this. I don't understand this process. I don't agree with this process. I believe if you pay monthly for protection and YOU didn't do anything to the phone why do I have to get a refurbished phone and/ or have a deductible? I simply don't agree with this. read more

On Mother's Day on Florida, 3301 W. Florida Ave. Hemet they have a security that's African-American. I've never met someone so lazy don't even open the door for you greet you nothing just on her phone talking on it texting all the time. I was there very unprofessional you know I've never met someone so so so lazy in my life read more

We had Sprint and after they got bought out by T-Mobile, the service was horrible, we couldn't wait to go to another provider. We decided to go with Verizon after speaking with some co-workers. The wait was long, these are of course during Covid times so totally understandable. Natasha helped us and she is absolutely the best, very thorough, she explained everything, we were totally satisfied with the setup process. We are content with Verizon and their service, should have switched a long time ago. read more

Every time i go into this store, i regret it. Need to find out why my Bluetooth would not connect to my car The saleslady took my ohone hit a few buttons and said go out to your car and see if will pair , i told her it wont , i have tried and tried , no help at all. Went to verizon down the street , and Ryan took care of me and fixed the problem in 2 minutes. Stop going to a corporate store , go to the one by walmart. Those people are awesome. Ryan is awesome read more

I must say as long as I have been coming to this location. I've always experienced friendly patient and determined employees which is totally. Awesome and very rare nowadays so I definitely want to send a shot out to Verizon. keep doing such a great job. We need more employees like you keep up the fantastic work 5 stars all day. read more

Walked in and was immediately greeted by the front end employee. He took my info down and asked what they could do to help. After a quick 10 minute wait, I was greeted by Gisell, who listened to my problems with a hotspot and the useless 611 Verizon has. Immediately she knew how to fix the issue, explained new hotspots and the pros and cons of each device. It was a painless easy process that ended up taking 10 minutes. Every employee there was engaged with customers and were amazing. read more

Jay was very rude! Did not want to help us even after being authorized as a user and called us a liar, even after showing a confirmation page. The store manager then confirmed we were authorized and told Jay to held us. The store manager was very nice but Jay clearly does not want to help customers. Going to finish this order online instead. Don't go here. read more

Having a phone die in the middle of a GPS navigation can put your world in a tailspin. After countless hours of being in a lost maze I found my hero. Cory is the best customer service representative I've Ever dealt with. He arrived 10 minutes early like a true professional. The 15 people behind me as I was first in line, broke out in impressed looks as he prepared to open; unfazed by the zunami of customers waiting to file through. Charming, proficient. Professional. Knowledgeable and I'm getting my new phone tomorrow!! Thank you Cory! You gave Verizon an upgrade in my service book. read more

Verizon LIED and LIED and lied again. DO NOT TRUST Verizon internet CS chat. .. DO NOT TRUST Verizon CS phone people and DEFINITELTY DO NOT bother w/ the manager at the local HEMET Store .. Internet CS people said I can bundle internet (between 300 - 1000 mbps) and phone w/incredible discounts on 30 day trial. After 13 days, my net speed never got over 200mbps. Phone CS - they LIED.. speed is coming. The speed never increased and no discounts were applied. Phone CS: discounts are coming soon. Another lie... when my trial was almost up, Phone CS: sooooooo sorry you cannot get that speed in your area .. WHAT? I IMMEDIATELY cancelled Verizon net (good thing I didn't canceled spectrum) and went back to T-Mobile today. That's when the "transfer pin" volleyball game started. The Manager, at the Hemet store on Florida, Diana (pronounced Dee-Anna) - LIED and said since I switched back to T-mobile - my 15 yr old phone number was, within 5 mins of switching to t-mobile, reassigned to someone else. THAT ... WAS .. A .. BOLD FACED LIE! In my face, DeeAnna (diana) LIED! ... I said I want it back. She said "here, call CS" tossing a post it at me. "I don't want to call CS its hard to get through." With that, she got up and walked away. wait .. What?? I was dismissed. Her attitude was appaulling .. In store, I got CS rep Connie on the phone and she wanted Diana (deeanna) on the call. That's when DeeAnna (Diana) gave her own CS rep Connie attitude and barely helped. Connie was shocked at the unprofessionalism and rudeness from her own Verizon colleague. I won't even mention Diana (dee-anna) yelling across the room to a security guard! LOL .. Thankfully, Connie got my number back is going to report Dee-Anna's (diana) horrific behavior to her area manager. I hope that's not another lie ... (ps - in less than 3 mins I was in T-mobile store to complete the switch) RUN FROM VERIZON LIES!! read more

This store is so incompetent and rude on top of it. Every time I visit this location I am treated rudely by the staff and they never know what they are doing. It is unfortunate because it is the only official Verizon store locally. But just know what you are getting yourself into. Prepare for being there for a long time. Even with an appointment, and for employees that are rude and also don't know what they are doing. It's really a fun combination. I couldn't even seem to go in and buy a cell phone case without waiting forever with no help. Too bad corporate doesn't have higher expectations for their local dealers. Maybe I'll switch to another provider. It would probably be cheaper and the employees would probably be more competent. read more

This is the slowest place,need hire more people, and/or open another Verizon in hemet..ridiculous you got to wait LONGER THEN HOUR AND A HALF read more

The associate Alonzo made my experience at Verizon wonderful. He gave me a preview and walkthrough of the phone I wanted, then let me know about a promotion that is available for me and my circumstances. It was a swift purchase, Alonzo was very knowledgeable and also assisted me with purchasing the best accessories for my new phone to prevent it from cracking again. Thank you, Alonzo, for providing the best customer experience thus far. read more

This place is a scam and like to steal money from minorities. My mother went in to get 2 new phones, and did the promotion of trading in the old phones to pay towards the new ones. But this time was different and they didn't take the old phones right then and there, they wanted her to mail them and that's the biggest fxcking scam right there. They gave her the USPS labels to send them off so she did so and waited about a month. She received emails saying they never received them. She called Verizon to see what's up and the lady she spoke to, very nice told her they received them. BUT, some time after she got another email saying they still weren't received. So She Verizon called again and told her she needed to call USPS because the box they relieved was EMPTY.. she calls USPS and is told that there isn't much they can do and that Verizon should of been calling them on the issue since they were the ones to to requested the mail out and that the label came with some type of coverage for these types of occurrences. She called Verizon again, spoke to the manager and they said their was nothing they could do since they weren't responsable for lost items. Now my mother is stuck paying a high bill for new phones when she was suppose to get a discount for turning in the old ones. So next time anyone goes to this facility, opt out to mail in your trades phones, it's total bs they need to take the phones right there and have them be responsible for the lost phones. It's a way for them to get more money, and I think my mother is not the first person this has happened to. read more

One star is generous. We came in and bought 3 new phones and they were happy to take our money. One of the phones was defective, and we brought it back within weeks. We were notified that we could receive a refurbished phone. Not a brand new phone. Strike one. We also came in because there was a $235 discrepancy between the amount of trade in I was quoted and what I got. I asked for their assistance and they referred me to 1-800 number, which I gav up on after 11 minutes. Bottom line, they were not forthcoming during the sales. The clerk saw my phone and it was turned in later that night. If she saw issues with it, she should have advised at that time. But it feels like she didn't say anything for the sales. And replacing defective products with used ones? Lame. The customer service clerk, Dave, was apathetic and not helpful. If you have to use Verizon, stay away from this store. EDIT: They added a comment about wanting to have good customer service, yet they offered no remedies. Point. Proven. read more

Over three weeks and no call from Verizon. Obviously they don't care how their employees treat their customers.

Ugh... Seriously, having to go here makes me want to switch wireless providers. So why don't I? Because the other ones aren't any better and their service is inferior. The wait to get help here is ridiculous most of the time and if you want to buy a couple of new phones you'd better make an appointment and block out 2 hours. The staff is great; knowledgeable and friendly, but the process is grueling and even something like a screen protector replacement (which they make you come into the store to do) can take what feels like an eternity. It's not that I hate Verizon, I just hate having to go to this store and sit there mindlessly while people lament over the pink phone case with the unicorn on it or the sparkly one with the built in pop socket. They need to find a way to improve the in-store customer experience. read more

I would like to inform anyone of color that this establishment especially the rude manager needs to go back and train for a great customer service. Long story short went into this establishment yesterday waited an hour before I was able to be seen then when I was able to be seeing the young lady sent me well wanted me to stand while everyone else was sitting and I said no, I would like to sit like all your other customers, so she found a place for me to sit, then she pulls up my approval but it was on hold due to me not sending a piece of mail them to verify. I gave her my application number. She informed me that she wasn't running my credit again because I showed her on my email that if you run the credit again, it can delay, the approval that they already had so she gives me the number to call in customer service. I call Lynn I'm on hold for about 45 more minutes during that time she says I'm gonna go help another customer when you're ready just let me down and I'll come back to assist you well, she just leaves doesn't come back up to me to let me know that she went home Then I talk to the manager and explain to him and he's like oh well yeah she went home but there's nothing we could do because we can't past the screen that showing that I need to verify my identity. I said well I'm on hold with customer service. Just a bad experience never have experience anything like it and with that being said I've been in customer service for over 25 years and they need help. The manager does not need to be a manager. He's a rude, racist Chinese man. read more

I really needed my phone fixed yesterday 10/4/22 so I went to this Verizon. The service I received was disgusting. I parked in the wrong area for a pick up and instead of the employees asking me to move my car they completely ignored me and helped other customers, one of the tall employees even came out and started pushing me out of the store and the other employees had to hold him back. I said a few things to defend myself but nothing I said would have made them react this way. It's disgusting behavior and unprofessional. The aggressiveness I received was uncalled for. read more

Going with Verizon was the dumbest decision I have made all year. Trying to get problems resolved at this office is a no-go. Whenever I make or recieve a phone call, there is a good chance the person on the other end of the line will say that I am breaking up, or they just flat out can't hear me. The phone is a Google pixel a, if that makes a difference. read more

Extreamly poor customer service. I always try to give this store the benefit of doubt because it is the closest to my home. However, every time I go in I am disappointed. Employees are rude regardless of the crowds and your more than likely only going to be greeted by security. It's a waste of time going in. The only reason I went in today was because the other Verizon ( Verizon by Hemet Walmart) had a new employee who couldn't log in to any of the store tablets until a manager came in later that day. Even being unable to access anything the services were phenomenal. The Florida Verizon is a joke not even worth laughing at. Highly recommend one take their business to the Verizon by Hemet Walmart. Do not waste your time at the Florida location. read more

There ok, I think there business has been going down the drain since COVID. There costumer priorities are not what it used to be. There wireless signal is not that good anymore like T-mobile. I think they need to re evaluate there business from a costumer stand point. read more

One of the better Verizon locations. Angelica has helped me a couple different occasions. She's very helpful and quick.

i wouldn't give any stars to this place and this review has nothing to do with verizon as a company just this dumb facility. they are incompetent individuals and rude as hell and the rent a cop which is a female who came out when I was picking up a order I made with the most competent and respectful lady who told me to go to the location to pick up my phone I couldn't even get out the car she walked up to me fast with my child in the car and said are you here to pick up if not you can't park here so she got her feelings hurt btw and idgaf play with your mom not me I have a 2 severe menTal DISABILITIES that she triggered I'm not incompetent like this weak ass facility. a bunch of incompetent bums except for the African American gentlemen who helped me and was the sweetest his good energy belongs at the Yucaipa location he also helped a lot of other people while the bums sat around and talked while a lot of customers were waiting You really have to pay attention to detail when hiring individuals hiring managers cause your failing the company real bad. pay attention to the tone in someone voice when hiring someone because remember a sales person can't sell a product without having good CUSTOMER SERVICE first it's not rocket science to a growth mindset it's a bunch of limited mindset people who don't have a passion for the position they are in that's why your reviews are shitty make it make sense and calculate because this Facility sucks i would suggest calling customer service or visiting the one in Yucaipa they are just the most sweetest and soft spoken individuals very competent and made the transition so smooth for me and my family who purchased 4 new phones. read more

I have awesome customer service from this verizon store. I.bought my first iphone from them 6 years ago and when it was no longer supported from Apple I bought a new one. Cory was excellent in explaining how everything worked on it- i am not tech savvy- and loaded all my stuff from the old one to the new one. I felt comfortable asking questions and he was patient and helpful. I got what I wanted and highly recommend it. read more