I'm in a Red Zone or else I'd still be with them. Everything, a great one stop shop. I'm hoping they will expand the range so I can dump Direct TV and Frontier!!! read more

Why do I gotta wait in a que to return equipment? Glad I left this service provider. Not efficient

My daughter and I had the most amazing experience with Mateo. He went above and beyond to help us establish internet service and transfer our cell service from ATT. He took very good care of us and made sure we had all of our questions answered. By the time we were done Mateo felt like a close friend. Thanks Mateo. read more

Had your service for 5 days .. I really shouldn't say this but ... THIS SHIT SUCKS .. In 5 days internet and tv down 2 times today Sat been down all day and they tell me tech can come Monday ... meaning 2 days no TV or internet ... Why did I leave you V read more

Yesterday I spent hours with Steven, a rep. I needed to replace my Lively flip phone with a Spectrum flip. I already had a Samsung Android through Spectrum. Steven wrote a quote of a promotion I could have - internet for $1.25/month, my phone still at $30/month and the flip phone for free. I signed the agreement and went home. This morning I get a phone call from some tech at Spectrum "somewhere" telling me I need to advise him what 2 additional phones did I want. ???? I said I don't need 2 more. He said Steven wrote the contract as such. I said I would call Steven at the store. Guess What? They don't have a phone number!!!!!!!!!! I get Spectrum service on the phone whom the rep was in TEXAS. I told her that I was lied to by Steven at the Menifee, CA store who sold me literally a bit of b.s. After she went around and around with me trying to get me to go along with the way Steven set up the contract, she automatically, without my knowledge transfers me to a man that tries to start telling me what promotions the best for me are right now... $40/month for my cell, $40/month for the new flip phone and before he could tell me how much more money I would be having to pay I hung up on him. I am on my way to the store to talk to Steven physically and give him back the flip phone. Unbelievable!!!! Used car salespeople are not as slick as these people working for Spectrum!!!! RUN - DO NOT WALK - AWAY FROM DOING ANY BUSINESS WITH SPECTRUM!!!!!!!! read more

If I could give 0 stars I would I've been to this location two times and both times the service representatives have been so un useful. You call and are in the phone for more than an hour and get to the store and have to wait ridiculous amounts of time and they are so un helpful. read more

There should be a separate line for people who are returning the equipment and people who are there for cell phone and other services.

This is for the spectrum technician, Freddy, who came to my place this morning. The best experience i think I've had with anyone! He was early, he listened to my issues ...cable was out, internet was out, I had melted wires etc. He fixed everything so quick and even helped me set up some apps on my TV after connecting to internet so now I have so much more to choose from!! He was awesome, knows his stuff like the back of his hand, and that was so refreshing! When companies have good knowledgeable employees such as Freddy, i really hope you treat him well so he doesnt jump ship on you! You need to give Freddy a raise and let him know that he is appreciated! For a Monday morning to go so well its like Xmas times 1000! Thank you Freddy and spectrum. All my devices and everything is working perfectly and my day has been wonderful since it had an amazing start! Happy customer!!​​ read more

Spectrum - Freddy downloaded all this after connecting me and rearranged them so I didnt have to hunt for the most used. - Internet Service Providers Near Me - Menifee, California

This spectrum in Menifee on Hahn Road has the rudest employees every time I go in there they don't know how to say hi they don't know how to say welcome the one guy with the bald head. He is so rude the way he talks to you the way, he looks at you. I don't wanna go back to this store ever again. I've been in there three times And I'm sick and tired of their employees.. I will either change from spectrum or find another store because this one is terrible. You ask him a question and they're smart asses. I listen to them talk to other customers while I'm in there and I can't believe how they talk to us. It's it's so rude. They all need to be fired.. read more

Huge thank you to Steven who took care of a rather complicated technical issue I had with my phone. Steven kept me updated throughout my wait time at the store, as he worked with IT to find a resolution. Although I had to leave for school pick-ups, he continued to work on my phone's technical issue and followed up before the store's closing hours, via phone to advise the problem had been resolved. read more

The Haun store in Menifee, no issues... 5 star. The company... 0 or 1 star. So many issues. DISH was so much better. read more

Just want to thank & commend store specialist Cecilia Ayon for helping me set up my new phone. She was not only very knowledgeable & professional as she assisted me at the store. She made the experience easy & pleasant. What a warm & friendly gal. Cece, you are an asset to the company! Your wonderful customer service is very much appreciated! Keep up the great work!...Raquel Mullins read more

I walked in at 1:40pm on a Sunday. There were two customer service agents. One with a family (who said they were called up at 1:03 pm) and one going slowly through customers but still going through. Around 2:40 the lady in line behind me started crying and saying she had to go and giving her excuses. The one agent actually going through people took her out of line because she was crying about just needing to exchange equipment and she needed to go. I just need to turn in equipment and I'm still am sitting here at 3:40 waiting to do this even though I'd be faster than then the crying (whining) lady. I guess crying gets you a cut in line. Look, I'm not happy about waiting either but I have to. I guess whomever cry's here gets service first so take note or you'll be waiting a few hours in line like everyone else. It shouldn't take over three hours to do one request as others sit and wait for one agent while one does nothing but wait. If things take this long, perhaps have more agents or logging onto multiple computers since one is doing nothing. However, it's still unsat to get cut in front of and waiting on what looks like someone doing nothing for three plus hours. Perhaps you could figure out why that family took 10 years to get their families phones transferred over or why they weren't asked to come back knowing it would be a longer process with down equipment. If I was coming for new service, I'd have already gone somewhere else, especially after you took a crying customer with an excuse over people waiting their damn turn. It took me less than two minutes to turn in my equipment after waiting over 3 hours! Ridiculous AF and never again!! read more

Mateo was great! I went in wanting to cancel my internet but after talking to Mateo he broke down how I could save money by including my phone and really helped me out! I appreciate it! read more

I just left the store after speaking with Mateo Roque. He was so nice and helpful. He went above and beyond. In addition, I will never going be going back to the Hemet Spectrum. I'm going to blame the Hemet bad service due to management because a good manager would never allow his or her store to operate the way the Hemet store does. Go to Menifee and ask for Mateo! read more

Got there early right at the opening time of 10 am. Two people ahead of me. Only one employee and was told to maybe come back at 10 am when another employee was there or be prepared to wait. What the heck? What a greeting. Signed in and waited. It took 20 minutes. I got what I needed. Just wish she hadn't have tried to get me to leave as I entered. Need two employees at opening. read more

Spectrum - Store - Internet Service Providers Near Me - Menifee, California

We went to this Spectrum location to see whether Spectrum Mobile would be a good fit for our family. Mateo took excellent care of us, facilitated getting our phones switched over, clearly answered all of our questions and even reviewed our internet account at our request and found us some savings. Mateo is professional, efficient, knowledgeable, and even made the experience fun with his humor and customer service. read more

Terrible customer service. I went in simply to return a piece of equipment having cancelled my service a week ago. I moved to a new location and waiting for my house to be built. Not in a position to transfer the service. I waited half an hour and neither of the two reps working bothered to tell me that it would be a few minutes or anything that would constitute caring for your customers. They knew how long I had been waiting there. I walked out after taking their photos. I will return the equipment elsewhere and will never return to this location. read more

DO NOT under any circumstance use Spectrum for your mobile services. Today is day 4 of not having a phone. There were system issues when I got my phone, there were system issues in the 30 days I used them as my provider and now as I am desperately trying to CANCEL all services there is a company wide system issue with payments, so I cannot pay off my phone to unlock it to get the hell out of here. I'm told the resolution could take up to 4 weeks! WHAT?! - I am unable to conduct business - I can't receive text messages/voicemail - I am unable to perform two factor authentications (i.e. my bank) - My kids and family have no way of contacting me for emergencies - I don't have a phone for travel - Medical providers cannot get ahold of me - Anything that uses an app is out of the question There is ZERO recourse. There is no escalation, there is no compensation for halting my life. ZERO stars for customer service, giving a shit or making people whole. THIS COMPANY IS GARBAGE. And yes I escalated all the way to the top, which essentially means the employee hands the phone to their co-worker because no one has to give you their names or any identification. They just say "if there was anything I could do I would, sorry" Spectrum leadership is incompetent, their systems are trash and you have been warned. Do not proceed forward, I promise you will regret it. read more

Horrible customer service. I quit one day after the new billing cycle started and they want to charge me for the whole month. I was offline at least once a week. Never again read more

Hello Spectrum, George Mateo was excellent, Very professional, courteous. He took time to show me many features, and how get the best services out of my phone. What a very nice person. I think he really does deserve a raise Maybe even a promotion. Brenda T read more

I am so sick of Spectrum bullies treating their customers like S__t. I started off at $39.99 and switched back as a favor of a friend who works there as a charter Comm representative. Well Spectrum said hell no. So they now charge me $7 for a sucky router. So I was at $45 and change. Every month they have been sneaking in bullsh-t rate hikes. So it went to $46 then $47 now we're at $48.24. Check your bill all residents of Menifee, Murrieta,Temecula all over. That's just my internet. If there's any lawyers out there feel free to check this out cause there is something shady going on here. This was the reason I switched to another company which I will be doing. I don't care if I have to put this on all the TV networks. I work to hard for the little that I got for some corporate bully to come Jack my shit. I'm up to here with inflation and scams. I'm ready to get my hands dirty over this cause if we don't do something now they're just gonna walk all over us. #ri read more

Spectrum - Proof to collaborate with my review. - Internet Service Providers Near Me - Menifee, California

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Based on my recent interactions with Spectrum/Charter's Call Center as a new customer, I would give them Zero Stars. I got off the call in frustration and then went to the local Spectrum store to return the two Cable boxes that were sent to us unsolicited. The local Spectrum Representative Jesus apologized, took my boxes and then proceeded to setup our Internet system, as I had asked the previous three representative to do over three days. He again apologized and gave me his card. Jesus, Jesus, Jesus you are the best. read more

If I could give zero stars I would. Use Frontier and cancel your Spectrum. Do NOT use Spectrum and if you have them check your bill! Cancel them! We just realized they signed us up for services we have never used and we did not authorize (TV and internet). They can see we have NEVER used it and they refused to credit us anything for services we did not use. Cancel cancel cancel. We set up with Frontier and it is going to be cheaper and faster internet. I can understand making a mistake but they offered NOTHING to resolve it. I was even willing to overlook being VASTLY over overcharged and asked for future credit. NOPE. ZERO customer service and they stole from us. Please show them that taking advantage of customers is NOT a good model for business. We just signed up with fiber optic (lightning speed) with Frontier. The speeds are vastly higher and at lower prices. If you cancel Spectrum, tell them this story and that you won't continue doing business with a company that refuses to take care of customers. I hope this doesn't happen to you. read more

Had Spectrum for a year and I switched to Frontier when Spectrum doubled our rates. Frontier was cheaper and unfortunately the fibre optic service was not reliable. Went down several times a day. After multiple calls, they couldn't fix the problem, so I am back to Spectrum. The promo rate is great and the service is reliable. read more

Save your money, don't waste time with Spectrum. I have the highest tier internet bundle with spectrum but the speed is unbearable. It is extremely slow and laggy that you couldn't imagine. I brought this issue to them multiple times but they just stated nothing they can do due to location... pretty much pay for nothing read more

I have to admit I dreaded the task of replacing my cell phone provider and my cellphone at the same time. Since my iPhone was no longer supported, it made sense to do both. I was a few minutes late for my Sunday appointment, but Mateo was ready to help me immediately. I will start by saying I was in and out of there in less than an hour, and most of that time was spent waiting for my information to transfer over. Did I say Mateo was great? In actuality, he was outstanding! In the past, I recall an occasion when I purchased a new car and a cellphone on the same day. Believe it or not it took me longer to purchase the cellphone than it did to purchase the new car! That was not the case with Mateo / Spectrum. So far, so good with Spectrum connectivity. I was with T-Mobile for many years, and since their recent merger with Sprint, their service and connectivity have plummeted! It took me a long time to change, but boy am I happy I did. I have my fingers crossed that my service with Spectrum in the future will be free of too many problems. Again, I cannot say enough positive things about Mateo. He was friendly, KNOWLEDGEABLE, courteous, professional, funny and basically a kind, caring human being. Spectrum is lucky to have Mateo as a Sales Specialist because he made the entire experience a positive one for me. In a world of mediocrity, Mateo strives for EXCELLENCE in his job, and it shows! read more

I was supposed to get a special on my account for Internet and mobile phone. Spectrum had to do some construction on their end to get the Internet to my house and in the meantime, they said the special expired. I never got the correct rate that was promised even though I called and the supervisor said I would get it. Next time I called they said they didn't have it in the system, even though ai had a reference number. The Internet was very spotty as well with it crashing all the time. Also would not cast to different devices in the house. As soon as I got Frontier everything worked great for a much lower price. Spectrum does not care about customer service or doing the right thing, do not do business with them. I will make sure that no one in my family, including my children and grandchildren will ever use Spectrum for any reason on any platform or service. read more

They're perfect. Never have a problem with them. Only frontier. Had them 2 times, and what a mess. Rude customer service. And so on. But now we're with Spectrum. The best. The Internet is so much better, and the picture is way better. We're very happy with Spectrum. read more

Before you consider changing providers, know that services are on a "monthly subscription." So, if you cancel anytime during billing cycle, even if one day, spectrum bills for the entire billing cycle. They do not prorate. read more

Mateo was awesome he went above and beyond to help me with my mobile phone situation. I typically DO NOT have the patience for this kind of stuff but, with Mateo's help it made all the difference. Thank you again Mateo read more

I went into Spectrum a little annoyed but, to my pleasure, I was greeted by Mateo. Mateo is an excellent Sales Specialist. It's so nice to be greeted with a smile. He was very helpful, made sure I had what I needed and reviewed our bill to assist in ensuring all services are being used. Thank you so much for hiring such an amazing Sales Specialist. Mateo, thank you! read more

My husband and I were looking to add cable to our account for a reasonable amount since we are senior citizens on a fixed income. Our Customer Service Agent, Jesus Becerra, gave us exceptional attention and service. He searched the best deal for us, answered all our questions, and was very patient explaining how to stream cable thru the Spectrum App on our smart TV. He took time to print our directions on how to set-up and navigate the App on our TV. He is very knowledgeable, friendly, and wanted to be sure we were comfortable with all the info he gave us. He even gave us his cell number if we had any questions--which we did, and he answered them in such a friendly manner. Jesus went above and beyond in customer service. Our experience with him was the best customer service we have ever experienced! Thank you, Jesus Becerra! read more

They're completely unhelpful & uninterested. Employees sitting around on their personal phones. Asked a few questions & wouldn't answer any of them. No wonder this place is empty. Customer service training is much needed. read more

We were helped by Christopher, he did an amazing job! Not only was he really friendly, but he helped us save a lot of money on our bill!

Mateo was very helpful today I was able to get my phone replaced and it was quick and easy with his help I'm not very computer savvy so I do recommend going here and ask for him. read more

I went in. They took care of my need very quickly... I disagree with the low ratings. Every time I've come in here it's been short and sweet. read more

On March 21, 2024, I went to Spectrum Menifee CA. I was greeted by Mr. Mateo Roque. He politely asked me what he could do for me. I told him the problem I was having with my cell phone. The problem was very difficult and complex. Normally I could solve any problem with any device. Due to the complexity of the problem, I decided to go to Spectrum. Mateo analyzed and fixed the problem professionally. In addition, he applied all the promotions that Spectrum has for me giving me a lot of savings. All his services are highly commendable. Mateo is very knowledgeable and a true professional. He is an asset to the store and the whole company. read more

Peter was very helpful with explaining things to my dad regarding his internet/cable and mobile plan. He was very thorough. The fact that he spoke Spanish was a major plus, that helped my dad understand the information better. Peter was patient with my dad since he had a ton of questions. The process took a while but that was expected since we were making a lot of changes. Overall, great experience getting help from Peter. read more

Spectrum allowed someone to walk inside and add a mobile account to my name over a year ago. Mind you I have never had anything aside from internet service with spectrum as I get mobile through ATT and have for years. I was surprised to find out about this account, but quickly filed a police report and turned it in to spectrum I was told it would be handled and the account in my name would be closed. A year later when I went to move away from ATT, my husband and I thought to have services through spectrum. why were we greeted to an $1880.80 bill for the same mobile service that was supposed to be taken care of one year earlier. we called spectrum and resubmitted the original police report on record. we were told and have been told that there are extensive notes in the system about taking care of this issue and yet. it all seems to be lies. as if they are sincerely not trying to write off this bill....it's like it's against there policy to eat this money so much that they simply can't be compelled to even help good customers. The account cleared fraud ONE YEAR AGO and was listed they say as ATO or account take over. though it was not sent over to mobile billing to be written off...I have been in touch with them for several weeks now and i keep getting ticket numbers and told it's being sent to this special place of that special place, but with each new call I am told that it was actually not sent anywhere at all. This is the absolute craziest thing I have ever seen a business put a customer through. So my goal now is to shout this story everywhere I can until someone in corporate steps up to get me out of this nightmare situation where their reps are lying constantly and simply refusing to help remove this charge so my family can have service....or maybe I am better off with ATT or T-mobile etc.... Companies should not be able to act rogue this way and someone needs to be held accountable. it's like the people who work in these offices have made it impossible to find them or their emails and the associates who work in the call centers feel untouchable and simple mock the people that pay their salaries through their business. I am going to also start a petition for fair business services because this is just stupid. well thanks for making an activist out of a person that just wanted mobile service. read more