Swung by T-Mobile for communication needs, thinking it'd be a quick in & out mission.... but surprise! The place was poppin' at 7:30pm like it was hosting a Wednesday night rave for phone plans. Four employees were tag-teaming a small crowd like customer service ninjas. Mary Ann greeted us w the grace of a maitre d', politely asking us to have a seat while we waited. Thankfully, the wait was shorter than the line at Starbucks during Pumpkin Spice season. Once we got helped, it was all smooth sailing.... quick, friendly, efficient!! We were in, out, and questioning why every errand couldn't go this smoothly. Side note: The parking lot? It's what you normally would call a hot mess!! Think musical chairs but w SUVs and mild road rage. Good luck out there folks!! read more

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One of the many T-Mobile shops that provide great service and a friendly vibe. While visiting took a look at the iPhone 17. Making the move soon. read more

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they hire kids who don't know how to do their job or even customer service. I remember T Mobile usetoo be a top tier phone company. now it's just a butch of little kids with 0 experience who are taught to upsell you and put stuff on your account to keep you locked in without notifying you. biggest scam ive seen and also the other store Locations. read more

No star at all. I had a very bad experience at this store. They don't know what they're doing. Each sales person takes hours to help one customer because they don't know how. They don't have answers. The answer to everything is "we don't do this here you have to call the 800 number". They added a number to my account without my approval then she put that number to the new phone I purchased which that phone was purchased for one of my other existing numbers. Then the bills were all under a number that I have never used or had knowledge of. When I transferred to a new carrier who told me they will pay off the balance on that new phone I asked T-Mobile to fix their mistake on the billing so I can claim my $500 from the new carrier. I went to the store in person at least 3 times waiting for hours for them to help me and then they didn't help me with anything. I asked for the bill he printed one page of 6 and gave it to me. I asked them to fix their number to the phone he said I have to call 800. I called the number at least 3 separate times. Each time I was on the phone with them over 1.5 hours and they refused to fix their mistake on the billing and claimed that I have to be a customer for them to fix it then they said they system doesn't allow them to fix it. I asked them to mail me the final bill so many times they never did. I asked to speak to manager they didn't allow me to. They flat out refused to help me. They took advantage of an older woman by committing fraud and adding the number then billing the new phone on that number that we never used. Then on the phone they abused an older woman again by refusing to help me completely. Knowing that I'm older and by myself gave them the opportunity to lie to me and do things to my account that I did not authorize. Not to mention that I had bought another phone from them at the same time and returned it to them after 2 days and asked him to make sure they wipe everything on the phone and reset it but they didn't and as a result all my accounts were hacked and someone tried to get into all my accounts. They are unethical unprofessional unqualified and just don't care especially if the customer is an older woman by herself. They don't want to help anyone let alone an older woman. I want them to fix my billing so I can claim my reimbursement from the new carrier and they refuse which I don't understand why. What do they have to lose when they fix their own mistake? They have nothing to lose. But they don't care and all they want is the consumers money. read more

Went in to get a new phone and had previously went to a T Mobile authorized seller store NEVER go to one of those it's a scam waiting to happen. Thank goodness to Kendal at the murietta location, she was upfront, friendly and fast! 10/10 customer service. Thanks again Kendal! read more

I had a great experience at this store. 1. They were open early in the morning and I didn't have to wait, 7am, the owner helped me get everything taken care of care of and even sighted the new laws and legalities that had taken effect. I was surprised I was in and out of there with no problem. read more

Michael was absolutely amazing! I went in with just a couple questions about adding an Apple Watch line and he went above and beyond to help me with a perfect plan and exactly what I was looking for! Definitely 10/10 recommend! Thank you so much Michael! read more

Night and day difference between this location and the one on Haun Rd. in Menifee! Although the parking lot here is kind of small and cramped, the service more than makes up for it. I stopped in to get today's T-Mobile Tuesday freebie since it was on my way. As I walked up to the entrance, I prayed to the T-Mobile Gods that the service wouldn't be half as bad as the Menifee store. I'm glad to say these guys passed with flying colors. There was a woman ahead of me, and 2 parties of 2 left with their freebies as I approached the counter. A male employee, who was seated behind a desk helping a couple, kindly greeted us as we walked in. That alone gave me good vibes. They have a counter facing the door and a female employee was at the ready with the headlights. She was friendly and very quick to hand me one as I clicked the "redeem" button on the app. With that, I was on my way out as I thanked her, and she wished me a good day. Well guess where I'll be going for these freebies from now on?! I literally was in and out in less than a minute. Now THAT is stellar customer service! Hats off to the employees at this store!! Keep it up! =) read more

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Mary Ann thank you a million times for refusing to give up with transferring information from my old phone to my new Revvl 8pro. Mary Ann kept working on the problem until she solved it with a dedication that is off the scale! read more

Kendall and David are fantastic. This is the most convenient Tmobile in town and they by far have the best service. We won't go anywhere else. read more

My husband and I both bought new phones. The girl was very nice, but I don't know where the $200 each went for our old phones. She should have advised me to upgrade storage on my old phone before transferring. She also should have told me to unpair my Apple Watch. When I called about the receipt stating we were given $50 for our phones the other lady said that I would be getting a credit on my bio. No credit has been given. I will have to follow up on that. read more

I recently visited TMobile within Sam's Club in Murrieta and was helped by Toni, Richard and Marco. They spent a good hour collectively tried to help me and we're very professional during the whole time. So my need requires corporate assistance. The three young men tried their very best to help me in person. I just wanted to give a shout out to these three men for their professionalism and friendly attitude, which made my visit a pleasant one. Thank you! read more

Worst T-Mobile I've ever been to. They take forever, if they can't help their customers fast they should just shut this place down. I came in to replace a screen protector and it took them an hour to help me. Trash ass place. 0 stars. read more

If I could give zero stars I would. NOT veteran friendly, which is the ONLY reason we kept the plan with T-Mobile and didn't switch to Verizon. Jaime was particularly UNcompassionate, service oriented or useful. My husband is deployed and lost his phone overseas. He ordered a replacement which was damaged, he is still over seas. He called customer service and they ordered him a replacement phone (which is at this location and waiting for me to pick up for him since they can't send it where he is). And apparently even though the phone is there, Jaime can't be bothered to call and see WHY T-Mobile told my husband to have me pick up the phone. Of COURSE I don't have the broken phone, my husband is OVERSEAS. All of this is information T-Mobile had when my husband called to work this out. SHAME on you Jaime. And my complaint about Jaime isn't just that he supposedly couldn't give me the phone, but his lack of care and concern, his lack of ability to research the issue or provide ANY kind fo customer service. Just one more reason we will switch to Verizon, better service, both customer and cellular. read more

The employee's and manager at this location were AMAZING!! They helped solve a huge issue i had been dealing with for 2 weeks within a half an hour! Im greatly appreciative for their support and assistance! read more

We were travelling, ( we live in the countryside) and found a t-mobile store in Murrieta that could serve us without a lengthy wait, and considering buying a Hotspot, because our provider gave only very spotty service to our home area. Ask for Bahan. He explained a feasible option to swap cell service from our provider, then use our phones instead of a hotspot, it was a better deal for us financially. (We can add a Hotspot later if necessary, of course.) He was patient as we were trying to find all the needed info during weekend hours. We got the info to him on a weekday and he efficiently assisted us to complete the switch. Currently we have above average download speeds and great phone service. Thank you, t-Mobile, and Bahan. Hope to see you again next time we have a need for great service. read more

We had a really bad experience with tmobile off murrieta hot springs in september which i thought was resolved. We switched or tried to go from at&t to tmobile. The sales person failed to notify that we would be without servic e for about 24 hours upsetting us very much. We returned their phone and cancelled service within 24 hours. Now all of a sudden there is a collection agency wanting 689.00 for God knows what as we have nothing of theirs. We have notified the better business bureau also. This is a horrible company. I would not recommend and now theh are wanting to affect my credit. Unbelievable. If i could give zero stars i would read more

David and his staff are awesome ! We had difficulty with some lines that were already existing and David was very patient with us . Definitely recommend read more

technical team at this location are unhelpful and not professional with a long term phone plan account member holder and made us waste time and gas money twice in one day with two visits which could have been resolved with one visit. Don't recommend this T-Mobile team read more

I had to go into the store because my iPad Air was having download problems. Kendall Webber helped me resolve the problems and fixed my iPad. She was very friendly and patient with me as it took 3 hours to fix it. During this time she was very professional and patient and maintained a relaxing attitude! Thank you soo much Kendall ! I highly recommend her and this store for your telecommunication needs. read more

I had to pay my bill and the piece of shit store on hidden springs refused to help me, so I came here and got the best customer service ever! Tons of laughs, super quick and efficient! Best store ever! read more

My wife and I and 2 of our older grandchildren went here to buy 4 new IPhone 13 phones. Phillip assisted us and it was the BEST experience we have had buying a new IPhone. Phillip was very professional, friendly and extremely knowledgeable. He patiently completed the online transition of our accounts to T-Mobile from our current carrier Sprint. He told us that the IPhones would arrive in 2 to 3 days at our homes. We then are to bring the iPhones to him at the store and he would activate them and keep our older iPhones. I HIGHLY RECOMMEND Phillip and this store! Please disregard some of the negative reviews as I feel these were due to the Pandemic and the transition from Sprint to T-Mobile. You will not regret doing business with this store staff and T-Mobile. read more

Hey what's up guys this is Blakowl local EDM artist and this Guy name Enrique scammed us into a deal and we'll we didn't know any better, he basically cheat us into spending more and when one of my Family members went back in to discuss the issues he was having with this phone the lady told him that she's an employee of this location said that there is no point in changing the number we could of kept our old numbers to not deal with all this confusion and thank you to that one lady who spoke out! Enrique you're a fucking scam, when I see you, your dead read more

0 stars if I could. AVOID THIS LOCATION AT ALL COSTS. VERY COLD AND VERY FRAUDULENT MANAGEMENT WHO STOLE MONEY. I've been dealing with the store's mistake since October it's now January and the problem has not been fixed after countless calls to customer service and the store itself. My stepfather went in on the release date of the new iPhone 12's he wanted the pro but they sold him a regular 12. He gets home realizes it the incorrect phone goes back to return and they tell him it won't be a problem and they won't charge a restocking and to wait until the next day. The next day and they charged him $75 restocking. They also did not return his trade-in phone that he was supposed to get $300 for under the promotion they were running at the time for upgrading. They assured him that the he was still going to get this promotion and made him re order the phone for ship since it was out of stock. He gave the representative which happened to be the acting manager Keisha, while the regular manager is away and no where to be contacted, took $200 cash as a down payment toward the new phone as she assured he could. She gave no such receipt for this transaction. She took the cash AND also charged his debit for $200 along with the tax which Keisha did not prepare him for. So when we get billed we notice they're are no promotions attached. And we repeatedly call the store to have someone fix this and to review cameras to look at the footage. If we were not absolutely confident that she took the money we would not be making a deal about it and asking them to look at the proof. But the same sketchy Manager calls to say see anything on the cameras but that we will indeed get this promotion now. Fast forward another month and we get billed the regular price of the new phone. This is super frustrating calling t-mobile customer service and them referring us to get it solved with the store but the store has not done ANYTHING over the last 3 months. You would be upset too if someone cheated $575 dollars total during this pandemic we're in, when it should've been done right the first time. ALSO about this store is the that when we've requested to speak to a district manager or anyone else higher up in chain of command, aka someone who will take accountability, they simply refused when they are able to it just screams UNPROFESSIONAL and FRAUDULENT they are covering for themselves. DO NOT COME HERE after looking at other reviews around the time we went in others have been cheated too. T-MOBILE please investigate this is absolutely CRIMINAL. read more

Enrique was very helpful and courteous. We were able to get set up with our upgraded phones in a short time.

Avoid! Came into the store yesterday 10/25/20, waited for 40 minutes. Finally, we were helped by Sales rep #****946. Wanted to do two new lines for $100. (iphone12 pro). Was charged $10 for each SIM card and $20 for "assisted support" per line. We didn't have the trade in phones handy, therefore we were told to call customer service and they could complete the order ( all was good until) Today I called customer service and guess what? They said the following: trade in has to be done at the time of new service, the store already activated this account and you aren't eligible for the promotion. They want to charge the same thing I already paid at the store. ( once an account is activated, it is not eligible for the promotion and must be done at time of purchase) customer service states that they should have never processed. I called the store to ask for a refund and they said nothing is refundable...CANCELLING T-MOBILE. Will also be cancelling all other 5 lines with my spouses account. When asked for their district manager or corporate manager contact information I was told they don't provide that information and to come into the store and speak to a manager. Ridiculous!! How about you lose 7 lines of service. read more

T-Mobile - Fees - Mobile Phones Near Me - Murrieta, California

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Bahan is the greatest! Excellent customer service and great personality! Would definitely recommend seeing him when you purchase your next phone! read more

Went in to bring my trade in phone and was told that one of my phone was not acceptable for a trade in for a deep scratch. The part that was messed up, is that initially when trading in the phone they told me it was fine. Horrible customer service by Bahan N (mobile expert). Did not have the customer skills to deal with the situation. If my phone is not acceptable, dont tell me it is and make me get a new phone and later tell me its not acceptable. If your looking for good customer service this place is far from it. read more

I needed to make a cash payment on 6/3/20 and the TMobile customer service directed me to this store as the one in Promenade Mall and on Ynez were closed. Due to the CV and wearing masks for 3 months, most retail stores were getting lenient on customers wearing them. In all the stores I've been in, it was mandatory for employees to wear them. I walked in and there were 4 kids working. 3 wearing masks and one wasn't. He was standing in front of the counter and asked me what I needed. I just need to make a payment. "That's all?" he said. "Yes", i replied. He went behind the counter as I stood opposite him across the counter a few feet away, as he was talking to me he put his mask on and proceeded to start the transaction. "Do you have a mask?" he asked. "No" "I can't take your payment without a mask" I replied quickly, "I'll make a payment throught the kiosk." As I looked around, I didn't see one. Promenade Mall has one you can make a payment without assistance. I added, I'll give you the payment and write down the phone number so you can make the payment. "No we can't take a payment without you wearing a mask." My blood started boiling at this point. I grabbed my cash off the counter and started walking out the door as they all chanted condescendingly, "Have a nice day" one at time. Kids. Poorly trained on customer service. If wearing the mask was so important, the kid should have been wearing it before I walked in as well as someone not letting me in before I walked in! They don't think this might become problematic?? Common sense tells me they will continue this stupidity. Wear a mask to make payment even though I wasn't wearing one when we were a few feet apart. read more

Victoria had such great customer service. She was very friendly and helpful. I felt like a valued customer and would recommended for anyone to come to this location and be assisted by her. She made sure we knew exactly every best offer we could get and was very patient the whole time. Thank you so much Victoria! read more

Second visit for this so call free tablet and $10 add a line promo. Was suppose to increase my bill by $10. It increased by $98. What's up T Mobil. I believe this is fraud. Hope you'll take care of this issue. Brenda Edwards from the loyalty department, is still attempting to have me accept a higher rate, cancels the wrong line. Another phone call is made by manger to correct Thier error. I I've been here 45 mins. read more

this is the worst company I have ever used. They girl at the Murrieta T Mobil store told me my bill would be 109. and some change every month which was cheaper than my Verizon bill. The 109. would be my bill forever, my first bill was $206.,$183.,$173.,$114.,$128. My bill with Verizon was 118. per month so why would I change to pay more for the same services. They gave me a watch/phone that doesn't work will only hold a charge for 5 to 6 hours, if I don't use any of the apps., if I use them maybe 3 hours. I have talked to Tmobil more since I have changed to them then I did in my 20 years with Verizon. read more

Wow I was shocked at what great service this T-Mobile provided me with! They were amazing I had Vanessa helping me and she was such a sweet person, I switched over from sprint and they made it such an easy process! They found me the best deals and upgraded my phone and still my monthly is so much cheaper with more and better benefits! If you are looking to switch over to T-Mobile, do it! read more

I have never been in a T Mobile store and have a great experience until yesterday. We walked in and was greeted then Enrique came to help us and he explained things to us and helped us get a new phone plan and helped get all the accessories that we needed and in and out of there within 30 min. I'm usually waiting that long to get help so it was nice to get in and out in a timely manner. He was very nice and knowledgeable. read more

Horrible customer service. Did not do what they said they would do. Transferred me from person to person till they said manager would call back tomorrow and I would never receive a call back. read more

dont go avoid this location at all costs go to another location rude workers mangers that dont care I want to start off by saying I have been a loyal customer with T-Mobile for many many years. I bought a brand new iPhone (Xs Max) from them and the worker Inrique set everything up for me well supposedly but except that he wasn't honest in his job and when I went home the voicemail was not working too late to go they closed I went there again within a week and another worker told me oh here is a number you can call and they will help you fix that issue I called and after almost an hour the person was not able to help me so I got transferred to someone else who is higher than him but was not able to get the error fixed after 2 almost 3 hours on the phone and I have no complains about them other than they wasted my time but at least they tried so I went to the store again told another worker what happened and she said to try calling Apple I went home not helped again and called able they couldn't fix my issue after hours of trying again and again at the end I was told that the carrier which is in my case was t-mobile was supposed to set up my voicemail so I'm able to use so instead of going to the store the next day and waste my time called t-mobile customer service and the lady was not able to help me so she transferred me to a specialist but sadly he was not able to do it too after hours of trying I got transferred to someone else who is in a higher position and sadly he was also was not able to help fix the error on my voicemail set up and because he felt bad he requested to call me back the following week to try again but sadly he failed again so at the end he told me to go IN store because he thinks it's a default I my phone when it was manufactured and he doesn't think it can be fixed there for the phone has to be replaced. All that I have been so patient and I didn't blame anyone for wasting my time or anything else and just decided to go to the store where I purchased the phone from so I can get it replaced that's where it all went downhill. I was approached by Bahan Right when I told him about the error I was told to call customer service or Apple I told him I already did 3 times and wasted hours and hours of my time each call but he didn't care to try to help and called Apple on the phone for me like really but I went with it to prove to him and stood there for 2 hours on the phone with a lady and her advisor to get this error fix but wasn't a surprise that they failed and they said exactly that it's the carriers fault they should've set it up for me and get my phone fixed because Apple doesn't control the voicemail but it's T-Mobile. I told him exactly what she said but he was rude and still told me I have to go to Apple store and they will fix or replace it for me because it's not there fault and got his manager Chandy to tell me the same thing so I was hanging in the middle between Apple and t-mobile saying it's not there fault so since I purchased the phone from this store and gave my money to this store and received my defaulted phone from this store I should be helped by the store. They should've tried to fix it but no they didn't ok then give me a replacement but they also said no ok then give my money back I even pay insurance for the phone and it's added to the phone but they told me they can replace it after a year before that I have to go to Apple or Best Buy or than I should have came within 14 days and they were gonna help me so I said that I did go to the store and was told to call and call but they didn't care they were very rude even and Bahan even tried to blame me for it and told me "maybe its you" pointing his finger at me "look at the screen cracked" so my blood was boiling at this point because I take good care of my phones and the cracks were on a screen protector and when I remove it and remove my phone case it will look like a brand new phone that just came out of a box and the manager was there heard him being rude like that but didn't stop but joined him and told me that's our warranty and they can't fix and will not replace my phone. This should get investigated on by the owner or a high position that is professional enough unlike the managers at the store Fast food mangers are way more professional and they make sure there customers leave happy even if the workers were rude or they can't help with an issue read more

Noah and Angel were amazing they helped us as soon as we walked in the door greeted us with smiles and asked what we needed. They made sure we had everything before we left and we purchased a phone for my son they also were very knowledgeable about some other products that we were going to get later. Thank you Angel and Noah for all your help amazing customer service read more

Niko the Manager and his team are great. My husband and I moved our phones lines to T-mobile to save money. We not only saved money but we are getting much more than what we had with our last cell phone provider. I did have to go in a few times, because the new "Digits" feature was not working as planned , but they figured it out and got me the result I needed. They wanted to make sure I didn't leave unsatisfied and I didn't. Thank you T-mobile Murrieta Team! read more

Me and these charges. Anywho, I stopped here to get a quick portable charger and a new USB card. i was greeted when i walked in. All the representive was busy assisting others. But the store manager allowed me to interrupt her for services. I can't remember her name but she was very nice and helpful. I told her what I needed which is a quick charger because I want to take pictures at this event I am on my way to. She provided the quick charger to be and hooked my phone up to it before I left so it can be charging. I was a satisfied customer read more

My husband and I went in a few weeks ago get a new phone. We walked out with a phone, accessories, and a new speaker! Anna assisted us and not only provided us with top notch service, she was also very personable and gave us tips on how to best utilize the features our phones had to offer and provided us with some useful apps. She checked to make sure we were getting the best package for our needs and made the visit a very positive experience. This was the second store we went into to get help. The first was another location in Temecula. Although the young man greeted us and was very nice, all of the other employees were out to lunch and he was busy with another customer so we were going to have a long wait. The girls at the second store were very welcoming and quick to help us out. TMobile has the best customer service and this store is really demonstrating that!! read more