Big shout out to Stephanie, she was the only one in the store and had several customers who all needed her assistance. She was polite, attentive, and knowledgeable about every item of clothing. She had one customer who was very needy and a bit rude. She kept her cool and stayed professional. 12/10 would recommend shopping with her. read more

Great store. Excellent customer service. A big Thank You to Stacy(hope I got the name right) for the great help and for not making me look like a fool. Greatly appreciated. If I'm ever in the area, I'll look forward to shopping here again. read more

Steffany was so helpful, I came in needing an outfit for an event.. she had me try on some stuff real quick for sizing and then bam she found me the perfect outfit! Definitely recommend her services, I felt like I had my own stylist. read more

Steffany the manager helped us when we walked in on a busy Saturday. We had just had a bad experience at Mens Warehouse and were feeling defeated. Steffany let us know there were shortages but helped us find what we needed, which was a wedding suit for my fiancé. She found options for us to try on immediately and I was instantly relieved. I have an anxiety disorder and the relief I felt when we found the suit my future husband would wear was soul soothing. She even recommended a tailor who could do the minor alterations that were needed and will be finished with in the next two days. We appreciated her humor, her relatability and her kindness the way you would a friend. It was a much needed win in our hectic wedding planning. read more

The person who helped me seemed to not want to sell me anything as they kept redirecting me to mens warehouse next door so I left

I just want to say thank you to the store manager Steffany Santiago. She was very attentive to me and my wife's needs. The store was clean and the other staff members were very friendly and helpful. read more

Love this store. Great staff. Excellent selection. A little expensive but as a big person I am used to this now.

I tried to return something and the manager Steffany. Did not Allow me. The product that was trying to return was obviously a manufacturer defect. I shop here often and felt that I was not being treated fairly. Use caution when purchasing anything from this store. read more

Stacie gives great customer service. She wants satisfied customers and it shows. We were here for a special occasion from out of town and she was very helpful. Stacie should be getting manager money since she's the most active and interactive with the customers. Now the manager Stephanie on the other hand is unwelcoming and has obviously forgotten the basics of customer service. She is obviously overly comfortable in her position in the store due to her time with the company. A refresher course is on order for her hopefully. Shopping online is a better choice. I could go on about the experience but won't. Funny thing is I would shop there again when she's not there. Store was pretty clean and smelled great. read more

I've bee shopping here at this location for 3 years now. They have an ok selection of both casual and formal clothes. The employees can be pushy at times and I get the feeling they are on some sort of commission structure. While they have all the large size clothing you can ask for (XL-6XL + Tall) the prices are on the higher side. I was somewhat confused at my last visit, when I stopped by to pick up some T-shirts and the store was locked up around 2:30 pm. The employ working there came to the door and and told me he was on a lunch break. Apparently when they take a lunch break here they shut the entire store down. There was also a women waiting at the door to get in with two young kids and when they eventually opened the door, she asked why they had to close the entire store for a lunch break and the employee was less than polite in his response. read more

Store manager Steffany is an absolute pleasure to be helped by. With little explanation she was able to show me just what I was looking for and even recommend their permanent creasing process I didn't even know I needed. (I RECOMMEND EVERYONE GET THIS). The store itself is in great order showing off different styles I myself want to come back and try and Steffany's store associates are very helpful as well. It was great to shop here and well deserving of the 5 star rating. Thank you for your help Steffany. read more

When I can find clothes that look good and fit me, that is a 4-star shopping experience. When a helpful sales person, in this case Stacie makes shopping a pleasure, THAT rates 5 stars! Needed up update my wardrobe for an upcoming wedding. I told Stacie what I was looking for and she took me straight to what I needed and checked back stock to make sure. Turns out that buying two or more shirts got a price break and since I wanted color options on a crisp looking dress shirt I got two different colors. Since I was on a roll I had Stacie find me dress slacks in my size and I picked out a belt, which she also advised me on which size I needed. I have not had such a good time buying clothes since I last shopped Nordstom. Not kidding! Yes, I did check the box for price range being somewhat "pricey" but that's because ALL big men's sizes are more expensive than regular sizes and the every day prices are a tad "up there" unless there is a deal to be had. There were discounts today plus I got reward bucks I can use for a future purchase. read more

My shopping experience was awesome. I purchased a pair of shoes from Sean who was very polite and professional. DXL is the place to go when you are tall like me. Can't find many places anymore where the sales people introduce themselves and shake your hand. I will be returning for future purchases. Thanks again Sean for your excellent customer service. read more

Shout to Sean who helped me with a big problem ! The hotel lost my dry cleaning today. I got to the store at 8:45 pm and told him my problem and size. Sean told me to relax, take my time and helped me find clothes for tomorrow. He made a horrible situation much better. Great job Sean! Congrats DXL for having an Allstar team member. read more

Came here at 2 pm and they were closed. Pretty stupid way to do business. Won't have to worry about being disappointed since I won't be coming back to this location read more

I don't go to this location very often because of the high pressure sales. Constantly trying to up-sell it's ridiculous. I believe Stephanie would sell her first born if it helped with her numbers. I'll continue to drive and hour away to the Palm Desert store. Jim (Manager) is a pleasure to deal with. read more

Custom get service here is like none other. The staff here is unbelievably helpful. They remember names and faces and assist me as soon as I walk through the door without bombarding me. They know how to put a smile on your face while buying their pricy clothes. They make you feel as though the store was built to cater specifically to me. Yes the prices are a bit high, nevertheless the look of the clothes along with the amazing customer service makes it worth every penny read more

I came in on my way back from a business trip because I do not have a store like this in town. I was greeted by steffany. From the get go she was friendly, outgoing and new exactly what I needed (size wise) before I could tell her. I also had a general idea with what I wanted but she was able to pin point it and also gave great suggestions which prob made me spend a lot more than I would've had I hadn't had her great service. She also catered to my co worker who tagged along with water and checking on how he was. I highly recommend shopping at this location and look forward to future business with her! read more

I buy a lot there, so why only 1 start. I'm big so really don't have a lot of choices. The girls that work there are great. The quality of all the clothing cant be worse everything is mostly polyester with reportedly some cotton But I really doubt it. When you but their shirts on no matter what you buy it feels like your wearing a fire suit. Every thing is made in Vietnam are Pakistani. Don't even talk about cost everything is about 40 % over market. I don't know what to say I'd pay pay if only I could find a place that sales large clothing that's not made out of used car tires in Vietnam I'd go there. If any one knows let me know. read more

Walked into this location & immediately felt good vibes. The store manager, Lee, assisted my husband with outstanding customer service. He also corrected my address that was on the system because apparently, the store manager from Lake Elsinore confused Chloe with Quai? I'm still trying to figure out how.. Anyway, I do recommend visits to this location if you want excellent service read more

This is a rating of the sales associates in the store. The clothing are very nice. A little pricey but we love how easy it is to find the size we need and the color. It is a limited selection but we always find exactly what we need. If we had to rate just the location and clothing, it would be a 5 star but the ladies that are there to help us need A LOT OF IMPROVEMENT IN CUSTOMER SERVICE. I had the worse service from Stacie and Stephanie the first time we were there since they changed from the Big And Tall store. I went back and Stephanie more than made up for the bad service. I think she was just supporting Stacie's bad service without prejudice. The last visit was Stacie's crappy service again and one of her co-workers seem to support her, too. Well, we are done. We are not going back. We don't feel like seeing if we are going to get good service each time. A word of advice...take a few steps back and don't HOVER over the customer(s) and jump in their private conversation(s)...weird and awkward. We could never enjoy the shopping experience there...sad because it is a nice store could have been great. Do they really have to confirm your full name, address, email and phone number EVERY TIME YOU CHECK OUT AT THE REGISTER??? Why do they need all of that information anyway...and then ask to see your ID... read more

Hidden gem! Sales lady has many years of experience. Offers a great selection of name brand clothes to fit those hard to find sizes! Sales lady asks qualifying questions to ensure the right clothes fit. Was offered water, and sometimes it's the little things that make the whole experience amazing. Definitely recommend! read more

1/6/18 Saturday afternoon, 3 employees in store, 2 customers in store (person at cash register being checked out when I came in and myself). I try on what I want to buy and stand next in line. Cashier is still checking out same person when I walked in. After standing in line 5 more minutes, it's obvious sales clerk does not know what she's doing, spending a lot of time just staring at cash register. She leaves to get manager to help her. Manager comes out, gives her some advice, and leaves. After 5 more minutes standing observing no progress at checking this person out, I walk out of the store in disgust, WITHOUT having made my purchase! Went home and ordered the same exact Harbor Bay pants from Amazon. No problem, same price, they ship for free, and will be at my door in a few days. I have done all my shopping at Casual Male/DXL for 10+ years, but I have no intent on going there again. Amazon, here I come! read more