I went into this store on a Sunday afternoon. The middle aged Latina lady was beyond rude! I was treating her very politely but her attitude was so unpleasant. She talked to me like she was upset even though was conscious of being kind to her. She got bothered when I asked her to remove a security device off a Birkenstock pair of shoes. Her demeanor was so disturbing. Her approach was not nice. At the end, I kindly thanked her for her time in helping me but she did respond and address me. The Latino gentleman was much kinder and nice. Regarding the shoe selection: This shoe place has an awful collection. Their major stock was Crocs, Sketchers and old style major brands like Nike and Adidas. This was the second time I visited this store and it will be my last. read more

Cool spot for shoes that doesn't break the bank. Angelica the employee was really nice and helpful. Plus they have a spin to win wheel game to win extra. Thanks! read more

I've been curious about this place since I see it every time I go to the gym and they advertise vans and Nike. The place is basically famous footwear with some nice brands, lower priced shoes. The sizes they offer are more stocked for the common sizes. The one thing that stood out is customer service is really lacking. And I don't ask for much from this type of place. They had 3 employees but only 1 (the taller girl) seemed to really want to help or recognize there were customers in the store. While leaving we were going out the wrong door one of them just said "wrong door" and just looked away. Well then we will kindly make our way out and not come back. Looks like I'm not the only one who felt the customer service was poor. read more

I needed a pair of sneakers fast. They had great prices and the girl who helped me was very knowledgeable and I only had to try on two pairs of shoes to find the right one. Thank you so much. I believe her name was Angela. read more

They have left me no choice but to give them a review - I can't review their corporate business here as the local store keeps referring us to corporate to resolve a double charge on a pair of shoes - my son (16) goes to shoe city buys a pair of shoes and pays $65 come to find out that they charged him twice Besides the extremely rude over the phone service we received, when we discovered this two days later, we were finally able to return the shoes (defective pair mind you and I really doubt they are originals - looked fake) to the store and get a refund however store insisted that corporate will have to handle the double charge. Left several messages at corporate with no response at all - the same lady at corporate keeps answering and keeps sending us to someone's answering machine ...bad customer service at the local shoe city and even worst at corporate This is straight out theft - stay away from this store .... You would pay just as much if not even less at an actual brand store and be guaranteed authenticity. Next I am reporting them to the BBB read more

Shoe City - Charged my son (16) twice for his pair of shoes - Shoe Stores Near Me - Temecula, California

So I passed by hours earlier and saw the sale table out. I thought I'd come back. I walked in no greeting nothing I had to interrupt her to ask where the kids shows were. She shows me Nikes and Skechers and points to the wall oh and vans are over there. K look around grab a pair of vans that's I wasn't too excited about. Walk to the counter to pay she still isn't moving towards me. Mind you, nobody but me the store. I said there's nothing for kids from the sale table? We already closed the boxes and you can come not next week but in two weeks. I left the Vans on the counter. Her lack of enthusiasm and lack of salesmanship really killed this Sale. I know my $50+ won't make or break this store but if everyone feels the same and does the same you'll be out of business. I know it's the end of the day but I'm still a customer and you're still on the clock. That's retail. I tried to find a positive in this experience it's just impossible. read more

Shoe City - Sale table - Shoe Stores Near Me - Temecula, California

Worst, most unprofessional manager named Erika. I bought these shoes three weeks ago and the right one got a hole after the second wear and then another hole after the third wear. She said that is normal (for a shoe to get holes within three weeks!) and can't be exchanged. But with attitude. What a waste of $80. read more

Shoe City - Shoes after second wear. - Shoe Stores Near Me - Temecula, California

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Won't catch me back in that store! Two men there were rude and starting staring at us when we pulled up. As my sons looking for shoes he's 4 they kept asking do we need help! His dad was gonna buy a pair and I said hell no they don't deserve our money. read more

This place is pretty cool... The pink Shoe City sign kinda throws you off but once you're inside they have all kinds of cool stuff. They are selling all kinds of shoes from skate shoes to running shoes. They also have a lot of cool t-shirts and backpacks! Don't be fooled by the pink sign! lol read more

This store is a hit and miss. Sometimes I get good service and sometimes I don't. Today my family and I went in and Erika at the counter practically dropped our shoes on the table and shoved the boxes to us while we were paying right after she demanded our IDs which she yanked out of our hands to slap on the counter and pointed back and forth at both of them to read every letter of our names. The store sadly isn't what it used to be. read more

I came in here once and then never again. I walked in and asked an older lady if they were hiring and they basically said never?? Rudely too. Like all I did was ask a question, you could've just said no normally and that would be that??. Idk anything about how they are in the customer service department as I haven't shopped there or even stepped foot besides that one time... But I'm assuming from the way she answered my simple question is that they suck. read more

No prices on the shoes. When I asked the cost for boys slip ins, they were higher than ordering from Vans directly. Won't buy here!

Bought a pair of tennisshoes, wore them the next day. They really hurt my feet. Went back to the store to get my money back. What!!! No returns NEVER DO BUSINESS WITH THIS STORE or ANY BIZ THAT HAS THAT KIND OF POLICY Ask first what their return policy is before buying!!! read more

Rude lady who works here she made me feel unwelcome and the shoes I picked were last in that size but had a scuff on them i ask for additional discount she then argued that it can be removed which it couldn't. Just rude and not helpful. read more

The product was there and the price was comfortable to competitors. That really all I have to say about this place the service was so/so at best. They made me feel unwelcome, and it seemed like they were waiting for me to try to steal something. One of the guys even watched me get in my car and leave( very uncomfortable indeed). Needless to say I most likely won't be coming back read more

Do not shop here! It isn't that much cheaper, and they charged me twice for the same pair of shoes. The girl said my card didn't go through, so I needed to run it again. And there it was on my statement twice. After going back to the store 3 times because the "right" person wasn't there, Shoe City wouldn't give me a refund, so I had to file a dispute with Visa. read more

This place used to be my shoe store for years but this last trip when I asked to use the bathroom I was told it was okay ( like it had been in the past). Then I came out of the bathroom to another female sales person who ,thought it be a good idea to reprimand me for using the bathroom. I told here I asked for permission and was told yes. She still continued to talk crap to me. So I took my wife and children and said I will take my Business elsewhere... all though school is virtual this year kids still get new shoes and clothes for the beginning of school. We were going to buy six pairs of shoes .... guess your bathroom was more important! I have spent lots of money over the years Shoe city ... now I will just by my shoes from Amazon! read more

After reading the negative reviews, I was skeptical about shopping here but my boys needed shoes and this was convenient. Two women were working and they were super helpful! I needed help with sizing and selection. Both were attentive and very kind. We will definitely be back. read more

The associate, a lady, here is so rude! I came in, looked around, and the whole time she was staring at me. Finally, I ask if they carry size 11 in women's, which I thought they would since they carry size 14 in men's, but they didn't. Instead of simply saying no, she laughed at me and mocked me for having big feet! I will NEVER come back here!! read more

I came in today to get my 6 yrs old some shoes. I have 3 boys, so shoe buying comes more often than most. I counted a total of 4 employees and all seem busy stocking items. I understand that boxes need to be stocked at times but I was literally The only customer in the entire store. Not once did someone Offer assistance. Twice I had to ask if a shoe was available and pretty much got the " what you see is what is available" type answer. It seems to me this store is not interested in paying customers : / read more

Great selection of Nike's! Super stoked on my shoes:) Staff is very friendly and I think that their pricing is fair.

Good selection of shoes. Great prices, lots of vans and converse. A few 1 star reviews for poor service. I was greeted as I came in. I found the service was fine. I will definitely be back for shoes in the future. read more

Great customer service. Good priced shoes and alot of nice shirts and hats and backpacks. I will come back here for myself and my children

Terrible service!!! Extremely rude employees.... Way to welcome new customers and none of the 3 or 4 employees offered help... Nobody else was in the store but my girls and me. Way to go ... read more