High end product with top-notch staff. From now until I retire, this is where I'll buy my work boots. Great experience.

Employees always make you feel rushed or annoyed when you ask questions or are tying to get helped to find a correct size or fitting for a boot. read more

I ordered some boots online and they did not fit well. I went to the store to return them and the cashier called for the manager to approve the return. She came to the counter, did not greet or smile, inspected the shoes and gave me a look like she was highly inconvenienced and let out a big sigh of disappointment as she walked away. It made me feel bad so I purchased a pair of boots just to prove a point that I was being honest with my return. I came home and thought about how I was treated. Very poor customer service. read more

Alisson was AMAZING! Friendly, professional, kind, helpful, and knowledgeable! We were there today to get my husband work boots and she knew EVERYTHING! There was another woman there as well who was very pleasant and kind as well. Don't know her name but we will definitely continue to do business here! Very pleased from start to finish! Bravo! read more

Susan is Amazing!!! Go see her. Management you should give her a raise! She was so helpful and kind.

Came in today with my bf to drop off his old work boots so they can resole them. Process takes about 4-5 weeks right now so he purchased a second pair he can use in the meantime and had a great experience! He was quickly assisted and we were out the door in no time. They offer a variety of boots, and also carry sunglasses, socks, hats, belts, gloves, shoe care supplies etc. I really like that they have a comfy seating area to try on your shoes. I highly recommend this place for anyone looking to purchase high quality work boots! read more

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I must say , we drove quite a ways to come to this store and we will NEVER GO BACK. In fact the girl was so rude and didn't give a s%$# about the customer it was unreal. My wife who is super easy going was shocked by this girls attitude. I went there for a particular type boot and we asked her for a certain size and she said sorry we only have size 7 and 12 and we would have to order them ? I said that wasn't going to work and she turned and walked away without saying 1 word ! She didnt help with our other questions or anything. She needs to go grab shopping carts at Costco where she doesn't have to talk with customers. Not quite sure i should say her name but it starts with lou. I went back in to talk to a manager and they all said there wasn't one there and no one really in charge. I dont know how a business can run like this .. here we come boot barn read more

We always receive excellent service when we go to this location. The ladies are super helpful and answer all of our questions to make sure we have the right product. read more

I've been coming to this red wing store since day one. The owner was great and helpful and knows his boots. I wish they can clone him and most of his employees know about red wings. The manager that works there is a joke! He does not know the boots that well. I've been dealing with a dilemma with the heritage boots since January of 2020. I bought these boots on November 19 of 2019. Within a month the souls started to come apart, so I brought them in and one of the employees told me to come back when the manager in. So pretty much they couldn't help me! So one day I took work off early and went there. The manager said man these boots are tore up and we can't fix these soles, you need to call corporate. So I did now this manger told corporate I returned them already and multiple time, that's not the truth "LIARS " Pretty much I'm boycotting RedWings and I'm not going to recommend the Temecula store anymore. If the owner had employees with same quality as costumer service like him they would keep my as a costumer. read more

Red Wing - manufacturer defects. - Shoe Stores Near Me - Temecula, California

I've bought many boots from this store. I've had multiple bad experiences there. First one was a salesman that was pushy and didn't know the product or how it worked. I'll give an example. I wanted inserts for the boots, the guy put them in the boots and had me shove my foot in there, I could hardly get the boots on and they were very uncomfortable. He tells me that's how they are when they are new. I literally work for 5 minutes to remove the boots from my feet and realize he never removed the original insoles so they were doubled up. When I brought it to his attention he didn't understand what the problem was. He then got mad when I decided not to buy from him. I also just took some boots in yesterday to be worked on, add tuff toe and get new insoles. These guys didn't even clean the boots they just added the tuff toe and handed me back dirty boots. read more

Red Wing - Shoe Stores Near Me - Temecula, California

By far the best redwings store that I have been in. Susan and Lulu took great care of me. They offered multiple options I didn't feel rushed at all. Previous employees at this location made me feel very rushed and just wanted me to buy something. Not the case here at all! 10/10 highly recommend this location for all your work boot needs! read more

The female behind the counter was very helpful even with her being the only employee working there and having two other customers there in the store. She was very knowledgeable and helpful. read more

Went in to buy some boots for work. Staff was extremely friendly and knowledgeable. Sara was experienced, kind, and helpful. Thank you for making me a customer for life! read more

Great shoe & boot selection. They're my "go to" for work footwear! As soon as this pandemic shit is over, I'm getting all of my boots conditioned!! They're long overdue!!! read more

I bought some boots here few months ago. Boots were fine, I came into the store with a specific boot in mind. But the 20 something year old kids working there were pretty damn annoying. Definitely some spoiled ass white kids who don't know how to treat everyone with respect. Very bad service. read more

Updating your hours of operation would be helpful. I've driven over here multiple times and there has been a sign on your door saying you're closed. You rarely answer the phone. (Google says, Business updated hours of operations four days ago) I was finally able to get through to someone after trying for a few weeks. The girl says they're only doing curbside sales. Sounds like the owners are lazy and incompetent. Customer service here sucks! read more

After speaking with Chris over the phone twice explaining my dilemma he said that he would need to "see the boots in person" to determine if Red Wing would take responsibility for the defective resoling. I made the 30 mi commute and presented the 300.00 boots with 100.00 insoles and the 100.00 resole. Chris then stated that his store could not take responsibility for this defect because "the Red Wing that had them resoled in Long Beach was responsible.....they all have different cobblers and it states that right here (pointing to the size 14 font print on the counter)." So why would Chris have me drive 30 mi to look at something that company policy would never honor????? Answer: Chris is not so bright. Solution: I will not be purchasing from Red Wing anymore. Manager, Jim Smuts, please hire a professional. Chris looks and acts like he works at a Marijuana Dispensary. read more

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Took my boots to get condition did it in one day the boots ended up looking brand new. which I was surprised because they were pretty beat up. read more

Stoped in and had such great service! They take a lot of pride in their boots/shoes. They were very helpful with what styles would fit my foot best, and were very patient with me while trying on many different pair. They will clean and condition any red wind shoes here at any time. I know if I bring mine in a couple times a year that these could last me a lifetime! read more

Long story short if you need your company to pay for your shoes via phone DO NOT USE THIS STORE THEY WILL NOT SELL YOU SHOES!! The experience of actually trying on shoes was fine. The staff was nice and let me try on what I wanted, whatever. As a government employee I have no choice but to buy shoes from redwing and it has to be done the "government" way which of course is slow and terrible. BUT this store made it even more slow and terrible than it needs to be. When I tried on the shoes I specifically asked if they can accept credit cards over the phone. They said usually no, but due to the pandemic they would accept them. So I find the shoes I like, get a suspended receipt, go through all the hoops. A few weeks later it is time to buy the shoes. My supervisor calls with the government credit card and they say they don't accept credit cards over the phone.... then a step worse they say I called them and told them I didn't want the shoes anymore and I found a better price elsewhere.... It's the weirdest thing I've ever encountered. First, I never called and told them I didn't want the shoes, second even if I had ARE YOU NOT A SHOE STORE THAT SELLS SHOES??? Who cares if I theoretically called to tell them I didn't want them (which I didn't) just sell me the shoes because you are a shoe store!? If I could order the shoes on Amazon I would but I'm stuck dealing with you and this terrible brand. To make this even more strange- I've since called three other red wing stores to try and find these stupid shoes and THEY ALL ACCEPT CREDIT CARDS OVER THE PHONE!!! It's not even a company policy... Needless to say I won't be going back. read more

Super helpful, friendly staff! Made sure my husband left with the best boots for his job. He has been using them for about 2 months now and happy to report his knee pain is gone, his feet do not hurt and he is very pleased with how they are holding up! read more

What a joke. I put an order in for my boots September 29 2021 at the Temecula location. First off I wasn't given the option to pay but the guy behind the counter said they'll be here in a week. Month goes by no word from the store. Then apparently they went corporate in that time. So I've called a few times for weeks on end and no one was answering the phones. So I made my way to the store and was told the boots are still back ordered. Ok i guess. Fast forwards to today 2-7-22. Apparently the red wing store "called" everyone in the book that had put in orders. I never got a call and come to find out they canceled my order last month. Thanks for wasting my time red wing. read more

Very good people here and the owner is very cool , they make sure u have the correct boot for the job u are doing and have very good deals. Been buying my boots at this store for two years and have never had an issue with any of my boots . And if you ever have an issue just bring them back and they will fix them for you . Bill and his staff are very professional ! read more

I stop by at Red Wing today to buy a pair of motorcycle boots between 2 and 3 pm. The store was not Busy at all. They were really rude seem that they didn't feel like working. I had to order my boots on line. Was the first and last time I will go back to this store. read more

"I went to temecula redwing to buy a pair of nice boots work special occasions allison was originally helping me and in the end Brandon and allison helped me and i left with some nice socks and they taught me how to keep them clean and conditioned read more

***DO NOT SHOP HERE!!! YOU'LL BE SORRY AND WILL REGRET IT A YEAR LATER*** The older man with a bald head was rude, unprofessional, and very condescending. I walked into the store today with my son who had purchased his boots 14 months ago. The man was quick to reply that "Red Wing boots don't last forever." I've never experienced anything like this before, considering what the boots look like. I had the same problem before and went to a store in Chino California and they practically pulled the boots off of my feet and handed me a new pair. It's very obvious that this owner does not understand the concept of the customer is always right. Very dissatisfied customer.... excuse me, ex-customer. read more

Great service. Awesome staff. The best boots and work shoes in town. I love coming here for my husband's favorite boots and repair work.

Another example of a 1-star review because I can't give a 0 or 1/2 star review. If I could give a 0 star review it would be a 0 star review. The only reason why we decided to go there is because someone else told us to go check them out. They never mentioned the customer service, they just talked about the boots. They didn't greet us when we walked in the door. They didn't even look at us when we were looking around. They walked right by us and didn't even say hello. There were only two customers. Maybe they don't need our business. Maybe they were just so busy. Maybe that's how they were trained. Maybe customer service isn't important to this business. They didn't even have what we were looking for. On top of that the prices are outrageous. You get better customer service at a sushi bar. At least they say Hi to you when you walk in. And they are "actually" busy making sushi. Or maybe the customer service is even better at Walmart. I would not recommend this business to anyone. Not even for the Fall Sale they have going on. Just go on Amazon. read more

My husband purchased a pair of of boots last week and they ended up being too small with the inserts, I was worried about the return when my husband went to take them back since I was unable to go myself and my hubby was not answering his phone so I called the store like a psycho to make sure he was there and everything was going smooth. They completed a successful upgrade to a different boot that fits well. Great customer service I was shocked that my husband was able to do something on his own also lol def due to the employees there. Thank you! read more

Absolutely amazing customer service. Ashley at the front desk made me feel like I was a life long customer and all I was coming in for was a shoe shine. Her customer service was so good I will be asking for a pair of red wings for Christmas from my wife. You have a great employee. read more

Went to get some shoes at 6:15. Store closes at 7 but door was locked and told me they couldn't help me because they don't let people in after 6. Only one person in the store but they were too busy to help me. If you lock the door at 6, then update your hours. read more

Today I purchased my 5th pair of redwings, 1st pair at the new temecula store. The store was good sized and looked new, this review isn't for redwing quality, it's for customer service of this one store. I have never felt so unwelcome in one of their stores. I will always continue to buy and wear redwings I will just purchase them in riverside where I should have kept going to instead of trying this new location. Temecula store is very nice and large hopefully something will change..... read more

My husband initially had a positive experience buying work boots from this company. He likes the boots pretty well, they're comfortable and are holding up okay to heavy wear at his full time job in landscaping and maintenance. At the time of the purchase they really talked up their complimentary cleanings for the lifetime of the boots. Of course repairs, etc. are an extra cost and separate service, but free cleanings are supposed to be built in to the cost. We have a 4 month old baby so we dropped off my husband's boots when we were in Temecula to hopefully take one thing off his to-do list. They would only hold the boots for a day, so he drove back up the next day to pick them up. He checked with the staff that they had really been cleaned, and was told that they had. These boots were absolutely not cleaned. My husband ended up spending 40 minutes with a rag and a commercially-available leather conditioner to actually do the job at home. Why bother driving up to Temecula and bringing them in? If they're not going to complete the service, they should just take it out of their sales pitch. read more

Red Wing - My husband cleaned and conditioned his own boots after we got them back "cleaned"; here's the result. - Shoe Stores Near Me - Temecula, California

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I ordered a pair of boots back in December of 2020. They said they'd be in in about a month and that I'd receive a call upon their arrival, but that never happened. I went into the store in person every month to check, but was told every time that the boots still hadn't arrived yet. In May of 2021, I went in to check again and was told that the boots had arrived three weeks prior, but had already been sold. They told me that they called me, but when I showed them my phone record with no call from their store, the employee simply said, "Oh, well I'm not usually the one who calls, so I don't know what happened". I was then told to come in the next Friday so they could have a pair brought over from a different store. When I came in then, not only was I told that the pair hadn't come in still, but that they weren't even made in the size I needed. Maybe it's just this location, but this store is very poorly run with no accountability whatsoever. read more

Exceptional shopping experience! Ashley at Temecula store is super knowledgeable and nice. Large selection. A shoe or boot for almost every need. Comfort and value in a name you can trust. read more

The guy managing this store was very rude and NOT helpful at all. He is very lucky he didn't get his butt kicked by multiple customers!! Lost alot of business today!! read more

Stole $50 from me due to the lack of proper documentation by store personel. Sold my family the wrong size belt even after being told the correct size because it sold something weather right or not. Than I returned the belt for the proper size they took the belt noted it in some log. After checking back several times they never ordered it now a month later it finally came in. I still had to call them to see if it came in. Upon receiving the new belt now they want a belt I returned a month ago. I tried to explain that I gave the belt back on 12/27/2019. This is after they could see several transactions on their so called computer that all of the sales folks have had problems using. I and my family made several transactions this month. So I took back the $150 pair of shoes I bought as a Christmas present to myself....showed them I'm wearing an old pair....they refused to understand they made a mistake......so I lost a $50 belt and Red Wing lost a family with electricians, forestry and correction personel as my son-in-laws. In this day and age I'll take my business to anyone of a dozen shoe store....be careful they do not have their act together....they stole a $50 belt from me. read more

A nice clean place. Associates were knowledgeable, friendly and wern't too pushy or following you everywhere like some small places do. Although the prices are a little steep, you do get what you pay for and that is craftsmanship and best yet they are American made which are hard to come by. The store offers free cleaning of the boots which I will come check out when it's time. Highly recommended. read more

Stopped by on 2-10-19 looking for a pair of steel toe boots for work. They have many to choose from, but with the help of Ashleigh, she steered me in the right direction. After finding the ones I liked, she brought out 2 width sizes to make sure they fit me comfortably. While paying for them, she informed me of all things they do for you to get the most out of your footwear, plus a military or union discount. Saved me some money. She is very knowledgeable and professional about the products she sells. Thanks again Ashleigh, I'll be back!!! read more

The customer service is horrendous here. No compassion or care for the customer. The employee told my husband the policies are policies beside you have a mark on the boot. What happen was he grabbed a pair of boots without trying on and got a pair too big. They have been in the box the whole time. Employee wasn't hearing hearing anything and stood his ground about the 30 day policy. We were in a shut down and live about 30 miles away. The store was no help whatsoever but we contacted Corp and they were super nice and had a couple words about the employees in the stores which made me leave relieved. Also that what we were asking for was an exchange not money back. We will still use red wing just not this location. I highly recommend going to another location read more