Unfortunately 3 pairs of shoes but no size 13 "s in stock, out of the ones that were selected, smh read more

Foot Locker - Selection - Shoe Stores Near Me - Temecula, California

I went to this Foot Locker in spite of its low rating. All the reviews are old anyway so I wanted to give them a shot. I needed a pair of Pickleball shoes and Mason helped me out. He provided me great service while giving me options. When he brought out the shoes I was interim he also brought out another pair in another color. He says that I might like to consider another color. He was right by and I purchased the pair he recommended. I'll be back here for my next pair of shoes!!! read more

This review is strictly for Julianna! Who is absolutely amazing! She was so friendly approachable and apologetic for something she didn't even do. Fashion Valley footlocker shorted me $27 and told me they were busy call corporate since it was an online order even though my return was in store. I could never get them on the phone after corporate referred me back to Fashion Valley. Finally someone from headquarters were able to help me and did so through my nearest store which is this location in Temecula. Julianna didn't give me the run around, I didn't have to run them down or anything. She single handedly made sure I remain an avid foot locker customer. If this is her normal work ethic please make sure not to under appreciate her. She is a gem. Even in the store busy with back to school she communicated with me didn't keep me or anyone else waiting. Remained attentive and productive. Fashion Valley footlocker I won't even rate because they don't deserve 1 star. read more

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Had a bad experience a couple weeks back with a worker named Alexis, I think that was her name. Not helpful and kept disappearing to talk to her coworkers. read more

I walked in at about 7:30 pm tonight. The store had 1 or 2 customers floating around. I saw about 3 sales people on the floor. Not a single one approached me. They weren't doing their job. I'm tired of sugar coating my experience at these places. Needless to say, I walked down to champs and bought an $80 pair of shoes! Sales people stocking merchandise, dusting furniture, on their cell phones etc, need to realize that we are right in front of them, ready to spend money and WEs sign their paychecks. Stop what you're doing, look up, and tend to the people who frequent your establishment. Another sale lost to poor customer service! 1 star is 1 star too many! read more

Foot Locker - These are the shoes I bought at CHAMPS! shame on FOOT LOCKER for Ignoring me tonight.... - Shoe Stores Near Me - Temecula, California

I came into foot locker looking for a pair of new gym shoes. Every single person there was kind and kept checking in with me to see if I needed any assistance. However, the one person who deserves praises is Maddie. She is just a superstar! I approached her and asked if she could recommend the best shoe at the moment for the gym. She shared a few options and I went through trying on a couple of different styles. I kept going back and forth uncertain and through it all Maddie was patient and polite. Not once did she seem annoyed or bothered by the time I was taking. I genuinely wanted to make sure I was buying the right pair and she was outstanding. We even shared a few laughs together. All in all, she is as sweet as can be. She remained professional through it all, but was personable at the same time. If anyone reads these please give her a raise and recognition for her wonderful service. Please know you have a gem on your hands. Thanks you again Maddie for helping me find the perfect pair! read more

Want quality customer service? Don't come to this location expecting them to treat you with value. My experience was with Kevontae, the store manager. I purchased some shoes online and decided I did not want them. I took them to the store to return, per Footlockers return policy. It states you may return at any Footlocker store. Kevontae, told me his store didn't carry the item and therefore I was not allowed to return them to his store. He gave me the hardest time to process a simple return. I spent over an hour going back and forth with Kevontae on the policy. I asked for the District Managers number and he gave me a non assigned number at Footlocker. Professionalism isn't something Kevontae has, his value for customers is lacking. As a Platinum VIP customer, I was not valued. I reached out to some of my contacts at Footlocker and was given the real number for the DM. The DM, apologized and had Kevontae process the return. I wasted an hour of my time with disrespect and terrible customer service. I will go out of my way to avoid this store. Although it is the nearest one to my home. read more

Worst experience ever buying shoes. First, sold out of every style in my size. Rep tells me to order on-line, so I do. Two weeks later, still waiting for my shoes to arrive after receiving FIVE (5) rescheduling notifications. Worst shoe purchasing experience I have ever had. I could have gone anywhere else and just bought my shoes that day or got them delivered in 3-5 days to my house. Here, who knows, your guess is good as mine as to when these shoes will arrive. Still waiting! And good luck with Foot Locker Customer Care, they just send you canned links to canned answers and really could care less as to what you ordered or when you get it. Go somewhere else!!!!! read more

Not all Foot Lockers are created equal so don't expect to get blown away by the Promenade's version. The store is small and clothing is scarce. But what it lacks in inventory it slightly makes up for in clearance. If you don't have the time or patience to drive to the Nike outlet in Elsinore, then Foot Locker may have a deal for you. Personally, I prefer Champs because their inventory quadruples that of Foot Locker. But you can't count them out. Or you may miss a deal... read more

Probably one of the worst Foot Locker. The workers seem to not care so much. Went in there and it was dead but no one felt like acknowledging me. Looked around for a few mins and then left without getting anything. read more

Yeah, this place bites the "BIG ONE!" The associates are incompetent & completely brain dead! I purchased shoes that were $160 in store to be ordered on-line to be shipped to me. I noticed that Seller An screwed up my transaction by ordering my shoes as if it was in house purchase. I caught this by looking at my receipt & noticed I had NO TRACKING #! To make matters worst I consulted & showed my receipt to the store manager who faithfully told me that by putting in my VIP data in the system that I rest assuredly will receive my shoes- because I'm in the system & they know everything!?! Well guess what!?! 4 days later & nothing in my emails regarding my very sought after shoe Adidas ultra boost is ever coming in- I call the main Footlocker line...they told me that I have to go back to the store to resolve the matter- totally frustrating!!! I decided to call instead because why couldn't this be resolved over the phone? I mean I have the original receipt after all with the info. I spoke to a manager Crystal- 30 min later return call Crystal explains that she had to look over footage & had the audacity to say that it seems that I never placed the order- making me feel like I was shady! Come to show she was looking at the WRONG date!!! 2 days before, I returned ultra boost shoe's for my husband because he needed to order 1/2 size up then I came in another day to order my shoes supposedly on-line in the store because they didn't carry it. I paid cash... "I think maybe your associate pocketed my money & tried to cover it up!" is what I said to her! What a horrible experience!?! In thee end she had to look at the right day for the footage & she reordered my shoe but nothing compensating like OVER-NIGHT delivery would have been a great gesture but... it is what it is. So hopefully I will get my shoes in the next 3-5 days.... read more

I came to this mall because its niece's bday. But because of a bad customer service, rude and unprofessional supervisor Angela my nieces bday is ruined...not to mention I drove all the way from Walnut, Ca. Maybe she's having bad night and her commission is not great but that doesnt mean she needs to ruined everyone's day. She works for retail so she needs act and go above and beyond to provide great customer service even if shes having a bad day. read more

Bought a pair of Nike's and the sales rep was very knowledgable and friendly. I will be back here for sure the next time I need to get some new kicks. Not really a whole lot to say about this place so I will leave it at I would definitely come back here again. read more

The managers, can't remember their names but are fair, friendly and very helpful. Nowadays people think that when a particular shoe comes out, the employees only cater to their friends first but it hasn't been the case here. read more

Came in to do a online order pick up as I was leaving I told my teen that was with me it's better to put orders in her name because what would she have done if I hadn't brought my ID. Kenia then inserted herself into my conversation and assumed we were complaining about them and argued with me that they have to ID- which wasn't a problem or anything about their policy. My problem is rude staff inserting themself into a conversation when it has zero to do with them and then arguing more to avoid the necessary apology. Only then to brag that she is the manager as if to say my complaint on her won't matter. I have not seen such comfort in staff to be rude to customers ever. Then when I called corporate in the store while they joked with other customers about me they called security and lied and said I was yelling. I will continue to make complaints on kenia until she and the staff working are addressed seriously they need customer service training. read more

The worst store ever do not buy shoes here!!! Fell apart after worn one time and would only give store credit. Staff is ignorant and of noxious doesn't even care about their customers put them out of business!!' read more

It's an ok store. I still like the previous manager and some sales people.