This is easily one of my favorite Boot Barn locations...top five for sure. I ordered a new cowboy hat and worked with Brad, who shaped it exactly how I wanted. I didn't want anything standard or off-the-shelf, more relaxed edges, a subtle front tip, and a little intentional unevenness. He listened, added a smart suggestion to widen the front for better balance, and it made all the difference. The whole process felt more like getting fitted for a suit than buying a hat. The store itself is clean, well laid out, and not overcrowded. Prices are fair, and there's something for everyone. Great experience all around, easy five stars. read more

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This was my first experience at a Boot Barn and a first purchase of new cowgirl boots. I visited on "Halloween" ( the girls wanted to make sure I said that so if anyone saw their picture, they wouldn't think they were just dressed like that on a regular day, lol) Immediately I was greeted by the woman behind the cash wrap, who made small talk with me. As I found my boot size and went through the vast selection of boots, I was greeted by at least 2 other associates who asked if I needed any help. At the time I didn't, but I realize I would have some questions about the fit of the boot that I was considering. I saw one of that employees walking by and she gladly assisted me in the boot area and told me all about how a boot should feel and fit. She also put a pair of insoles inside of the boots so I could tell the difference when walking. She told me about the normal break- in, the heel, how it should feel, how the boot should not feel, and how much and when they would stretch and mold to my foot. Because of Callia's service, demeanor, and expertise, I ended up buying the boots but did consider walking away and "thinking about it" at one point when I was confused about some discomfort with the boot ( before her help) . At the cash wrap, I was offered a pair of wood ?boot stands? to keep the moisture out of the boot but I ended up going w/ a leather conditioner first and in all honesty I told her I would like to see if I would find some of the wood inserts on Amazon for less. She explained to me why the Amazon inserts were not going to be the same and it made sense with what she said. Before the total, she signed me up for a type of rewards program and I got 10% off for purchasing in my birthday month, which was a nice surprise . The store itself has soooo many cute items, accessories, nice hats, clothing and of course boots. But I will come back for the customer service for sure. I am over 50 and worked in an era where if we were working with the public, we'd better exemplify some amazing customer service and this is that same, good old fashioned service that seems to have disappeared in the last decade or so. Thank you Boot Barn. And thank you Callia, Krystal, Dee, and Nilo!!! read more

Boot Barn - The ones I chose - Shoe Stores Near Me - Temecula, California

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jason was amazing! bought my first pair of boots ab's he was so so helpful in fit and great customer service. Not from the area but definitely will be coming to this boot barn because of his help! read more

I came to share that Tracy helped me a lot. She cares and is honest. I'd go back here just for the service Vs some other locations. The other workers were not so helpful. read more

Jason is very helpful at this location. He helped me pick the right size hat that fit me and also helped shape it to perfection! Highly recommend him for hat fitting and shaping. And it's free of charge! read more

Just visited Boot barn Temecula for a cowboy hat shaping and some new jeans. MAN.....the customer service was INSANELY great! Seriously you don't get this kind of service anywhere except maybe In n out burger. Alex and Hirum were amazing shaping and fitting my hat and Jason helped my wife and he was great. Well done Boot barn, well done read more

Stopped in here with some girlfriends to help a friend use a birthday gift certificate on a pair of boots. I never would have expected such a fun experience at a boot store lol! This place is aptly named - they have an enormous selection of boots, as well as belts, hats and Western wear. The employees are super fun and enthusiastic. I wish I could remember the name of the girl helping us...she was so knowledgeable with just the right amount of attentiveness without being annoying! She even had great info on where to go line-dancing. I went in for the sole purpose of helping a friend out, with no intention of getting anything, much less some cowboy boots! Yet, here they are (pic attached!) I even signed up for their rewards program. This surprised me as being a great store full of great merchandise and helpful employees. I'll definitely be back! read more

Boot Barn - the cute boots I didn't plan on getting! - Shoe Stores Near Me - Temecula, California

Love the new bigger store it's amazing. So much to look at . Man the amount of boots to pick from. Everyone is always so nice. read more

Boot Barn - Love the new bigger store - Shoe Stores Near Me - Temecula, California

WORST SERVICE EVER, GO TO MENIFEE!! My finance is a lineman and we came here to buy boots size 13. It's hard for him to find comfortable boots for 12 hours days and once he finds a pair we find a member and she lets us know we have someone else's boot and she was helping him first ..... she took the boot and said sorry. Who does that like at least provide us with an alternative boot or provide help? I don't understand how you get employed as a service worker when you don't provide services? Just fyi if you like a boot carry both with you because if someone else likes them and they get help faster then you they will take your boot because they only offer one pair. Definitely recommend the OTHER location read more

The widest selection of cowboy and cowgirl boots, jeans and hats. You might even find a buckle or two.

What a fun experience! Haven't been to Boot Barn in Years! Wow! Was at a party and ran into a friend Jennifer Waters and she was talking about her company she worked for- Boot Barn! Well- after looking into it- I have now placed 2 online orders and drove up to Temecula to visit this store. Hailee was a huge help! She assisted in locating 2 pairs of flared jeans and sent them to my house! From there my husband looking around found over $200 in shirts and I threw in a baseball cap! We will for sure be back! Hailee and Milo were a delight on a busy Saturday afternoon- way to go Boot Barn! Love the new brands and cool trendy not soooo over the top western vibe wears! read more

Boot Barn - After shopping we went to winery for some fun! What a great day in Temecula - Shoe Stores Near Me - Temecula, California

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I went into boot barn today in a panic because I had a performance later that day that was country based. I had searched the Promenade Mall high and low for options and I was met with nothing! When I went into Boot Barn, Olivia and Becca helped me pick out the cutest shirt for my performance and showed me all kinds of options that suited my vibe perfectly! I was so thankful for their support and kindness in my panic and it really took off a lot of stress in getting ready for my performance. I would definitely recommend this business for anyone needing new country clothes in a time crunch! read more

Nothing but stars for this company Great products ; outstanding service!!! There is lots and lots of merchandise to choose from. Fun for all Western Wear and casual outfits. Perfect to visit before a country concert! read more

Nice staff. Everyone was very quick to help us out and get a proper pair of cowboy boots for my wife. We enjoyed the entire experience and they offered a pretty great discount as well. It's worth wild to get their points card as you get considerable discounts if you shop there regularly. read more

The service was great, really helpful. It was a nice store. They had a pretty good selection. The only thing I would change is the boot selection is organized by size. So all the brands are mixed together. It would be easier to find what you're looking for if the brands were also grouped together. read more

They continue to impress. Manager Becky is awesome. All employees are super helpful and friendly. They just seem to give you square deals and they back their products. At least that had been our experience read more

Disappointed with my first experience here. I came in several weeks ago to try on a pair of boots that I saw online to double check my size. I left and came back several weeks later to purchase them for my birthday. I tried them on again and confirmed my size and had a gentleman help me. He was telling me the pair I would purchase is the pair on the floor that I had tried on and they don't have anything in the back. I told him that these were too worn, they had scuffs all over them the soles were worn that I wanted a new pair so he said I should order them online. I went home and ordered them online and the pair I received was the pair I tried on from the store. I called customer service and they were of no help. No one ever apologized basically said here's a return label you can go to the store and return them. I asked if there was any in the warehouse that are unworn that I could purchase and thankfully there was one more pair in my size that came from the warehouse. When I received those they were new packaged in plastic with all the correct stuffing. I went to the store today to return the used pair and try and get an explanation as to why these were the ones that were shipped to me. They had the display tag still on the boot, a whole in the shaft from the security tag, scuffs all over, glue residue on the top and worn soles and again, not a single apology. The lady just returned them, and I asked if this is usually how things are sent out as this was my first experience and she says well that's how they come from the vendor and I said no these came from your store. They still have the display sticker and she said she didn't know. For $220 boots, I would expect better customer service or attention to detail a simple apology would've rectified this entire situation. If someone took the time to go out of their way to, put themselves in my shoes and find a solution instead of making the customer do all the work. I am still contemplating returning the new pair that I received as I do not feel comfortable with the customer service I received in this being my first purchase. read more

Boot Barn - The left shoe is the display shoe they first sent me. They show on the right is the new pair from the warehouse - Shoe Stores Near Me - Temecula, California

LOVE this store. Authentic western wear, excellent variety of apparel, huge selection of boots, hats and belts. Staff very attentive and in the middle of Murrieta/Temecula...making this my new local western outlet. read more

Boot Barn - Shoe Stores Near Me - Temecula, California

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The selection at the Boot Barn is HUGE with of course boots and lots of other western wear. We were asked 3 times if we needed assistance and everyone is pleasant and helpful. read more

This place was great. I stopped in close to closing time , looking for shoelaces, and a gator face covering. The lady at the register was so very nice, helpful,, showed me right where things were. I had to put on laves there and the ones I bought were too long, she was there to help out getting the correct ones. Real nice lady. Was not pushy or rude or in a hurry to get me outta there. Was real nice experience. I want to go back,and offer to go to the movies or something. She was Just so nice, and you don't get that anymore. Especially when you look like me. read more

Boot Barn - Happy customer from Temecula boot barn. - Shoe Stores Near Me - Temecula, California

I went in this store not knowing exactly what I wanted but working with Tim he helped me find the best pair of boots that will give my wedding day the perfect touch. Tim was very attentive, professional and gave my sister and me a good laugh. Tim thank you for your world class service and for making us feel so welcomed in your store. read more

Poor poor poor customer service. I had asked one of the girls there a simple question about the changing room and she answered me extremely annoyed and when I went to check out she seemed so irritated just processing my order. I don't remember her name but I do remember she had a grey hat on and blue nails. I'll probably never go there again. read more

Stopped in tonight to get my wife an outfit for a concert this weekend. We were helped by Dee and she was absolutely amazing. So patient, and so kind. She answered a thousand questions and assisted my wife with all of her wants, even helping decide which top to go with at the end of it! Good staff is hard to come by these days in retail, especially clothing retail and Dee checked off all the boxes for what exemplary customer service is. We will be back asking for her time and time again. Thank you Dee! read more

Lmao. Customer service is a complete joke once they already have your money. 20 minutes on the phone it took me to figure out the status on my boots that are getting stretched. Mind you they have been "getting stretched" for almost a week now, and no one called to tell me they were ready, and they were floored when I called to ask for an update. Don't bother talking to anyone but the manager, because the lady I spoke to just insisted "I haven't been here all week so I can't tell you what's going on", absolutely stellar. Hopefully the boots aren't over stretched and are in good shape..... read more

I love boot barn! However save yourself from being treated poorly and shop online. Today we went in and I saw boxes on the ground that said there was a Stetson black hat in it so I picked it up to look inside. Meanwhile my husband was asking a lady about cowboy hat can. They were walking towards where I was and the lady put her attention to me and in a rude snappy way said "DO YOU NEED HELP WITH HATS?!" I said no I'm with him and she had a dumb look on her face. I told my husband let's just go to Menifee store. This one follows you like you're stealing. Avoid this store and make the extra trip to Menifee or shop online. read more

I originally went to the Boot Barn in Los Alamitos They were not very friendly nor helpful so I ended up leaving and ordering on line Unfortunately my online order did not work out so I returned it and drove from O. C. To the Temecula/Murrieta location. The store was very well stocked and the staff was amazing and so helpful. The cashier that helped me (sadly I can't remember her name) went above and beyond the call of duty to find a pair of Ariat riding boots that I wanted. She was able to order on line for me and when my address somehow ended up being wrong she went out of her way to get it corrected through corporate and personally called me to tell me all was good with my order That will be my go to store from now on even if it is almost an hour one way read more

My wife went into boot barn today to exchange a pair of boots I bought for her. The boots were never used and still had the tags but we had lost the receipt. The Manager Shawna was extremely friendly and helpful. Shawna gave my wife a full exchange. Amazing customer service and the selection is awesome! We ended up buying another pair for my daughter as well. read more

Boot Barn - Shoe Stores Near Me - Temecula, California

Loved this place!! The absolute best selection of boots I have ever seen! 5 stars all the way around

My husband came here to look for some work shoes and Adriana went out of her way to help us look for his size, explained the different boots and quality. She also helped us apply for a credit card to get 15% off. They also sell kids boots, toys and clothes. Great variety of work shoes and boots. read more

Boot Barn - Huge variety of boots - Shoe Stores Near Me - Temecula, California

Went in looking for a particular boot the your lady the was "assisting" me was rude and nasty. When I let her know what I was looking for she replied I don't know the name of the boots and just tried to shove something at me to buy and leave was her attitude. Had a hostile tone in her voice because I wanted a particular boot. Lack luster would be an upgrade for that type of service. Management needs to train employees on proper customer service. read more

Marky and Barb were a great help. However your employee Tanner gave me a dirty look and proceed to help the person behind me in line. I really don't appreciate being treated that way. I bring this to your attention so no one else gets treated this way! read more

The girls working here are only courteous to non Hispanics! Pretty racial place if you are indigenous looking

Decent Boot Barn, conveniently close to the freeway. Clean and fairly organized, though a lot of the work shoes I looked at were missing their price tags. The salespeople were willing to help but didn't seem to want to go the "extra mile" - they simply pointed out where shoes were and kept on going. Selection was fairly good and I found a decent pair of work shoes that were within my company's shoe allowance for the year. One thing about Boot Barn - their entire inventory is out on the floor. They don't have extra sizes in the back so if your size isn't out there, you're out of luck. read more

I went to Boot Barn in Temecula today. And they gave me the best customer service I ever had. I was there last year bought some boots and jeans and I had the same 5 plus grade customer service. Mr Todd and Mr Tim were just helping me tremendously with a pair of Dan Post Boots. They offered to have them stretched and fixed for me. I am going to give Boot Barn and the customer service personnel five stars all around. It is obvious to me they love their job and they love helping people find what they need. I found me a pair of Dan Post black cherry cowboy boots. They were a half size smaller but they help me into getting them boots stretched and fit me just to my liking. Being a Texas native this is the kind of service I expect. Todd and Tim should be recognized because of the great treatment of their customers. I will definitely come here again and buy more of my Western clothing and More Boots if I need to. I would say to the big boss he should buy them a big steak. All right folks thank you for everything read more

Only place to go for some good quality western wear. Nice staff. Buy all my boots here. Keep checking the website and you could find some killer sales. A lot of times they will run 2 for 1 or 50% off sales on some really good stuff. Quality merchandise all the way. read more

Fantastic Customer Service from Miranda! My friend from out of country visited the store and saw a shirt but it wasn't in the size he needed. I called the store and Miranda took the time to find the shirt and get us the model number so we could purchase at another store. Great Great Customer Service. read more

The customer service is awesome. They have some sweet employees who kept checking in. I forgot we had a boot barn since it's off the beaten path, but I'm glad I went. Bought myself a pair of boots and came back a few days later for boots for the kids. Highly recommend read more

I usually wouldn't take the time to write a review. However, I was extremely pleased with the service I received at boot barn today. Becky was very helpful, patient and knowledgeable. They were able to price match an online price on top of the excellent customer service. I would highly recommend going to boot barn. I will defiantly be returning in the future. read more

stopped into Boot Barn to see the New Holiday Fashions & styles, Love the Country Christmas tree Ornaments also they had a lot of new Men's & Women's clothing, Boots, Jackets & kids Toys & Childs cowboy Boots, Nice Selection, Holiday Discounts now in effect, the staff were Buzzy with customers & the store was Hopping for the Holiday Season. The store looked Full of product, very clean, the bathroom needed a little cleaning up but very understandable for the crowds coming in. read more

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Brought them one of my resistols to be reshaped and stretched on 11-4. They said the would have it done in a week. 1 month later no call. Stopped in to see if it was done. Nope. Was told it was stretched. It was not. Steamer is broken apparently. Nobody knows when it will be fixed..... read more