Went in to get a new phone and had previously went to a T Mobile authorized seller store NEVER go…read moreto one of those it's a scam waiting to happen. Thank goodness to Kendal at the murietta location, she was upfront, friendly and fast! 10/10 customer service. Thanks again Kendal!

Swung by T-Mobile for communication needs, thinking it'd be a quick in & out mission.... but…read moresurprise! The place was poppin' at 7:30pm like it was hosting a Wednesday night rave for phone plans. Four employees were tag-teaming a small crowd like customer service ninjas. Mary Ann greeted us w the grace of a maitre d', politely asking us to have a seat while we waited. Thankfully, the wait was shorter than the line at Starbucks during Pumpkin Spice season. Once we got helped, it was all smooth sailing.... quick, friendly, efficient!! We were in, out, and questioning why every errand couldn't go this smoothly. Side note: The parking lot? It's what you normally would call a hot mess!! Think musical chairs but w SUVs and mild road rage. Good luck out there folks!!

Great customer service!…read more I brought my Xbox Series X in to have it repaired. It was having overheating issues and needed thermal paste replaced, which seems to have solved the issues and it's running a lot smoother.

I recently inherited an iPhone 11 Pro from my teenage daughter who not long ago we bought her an…read moreiPhone 14. Of course, the 11 did not come usable. It had a cracked screen and the "2" zoom camera is busted. I feel like although this is the case, the 11 is a lot better than my iPhone 8 which I have had since 2015. I tried to reset the phone back to its factory settings, but it was frustrating that I got phantom typing and many frustrating glitches. I decided to look on Yelp and see what the best-rated iPhone repair we is in Temecula. JI repair was on top of the list. It's located in Murrieta and I gave them a quick call. The person I was dealing with was professional and knowledgeable about the repairs. I feel like with investing a little I would have graduated from the eighth version instead of spending more money. Long story short, I stopped by the shop and they offered to replace the damaged screen with a high-quality screen protector and make a repair on my busted camera for only $140 instead of spending $700 or so for a new version. I didn't feel too confident at first about this phone working again. I was surprised that JI did an amazing job and it came out as if it were brand new again. Everything is operating as it should be with no issues at all. The work only took three hours and the price is quite affordable. The technician was thorough with their delivery. Provided the service as expected. I will certainly come back to JI again for all my mobile repairs.

What a disappointment. Beautiful store in a great location, lots of product on the shelves... Feels…read moreextremely sterile because you can't take anything off the wall without having a salesperson hovering over you. Definitely not like how Verizon stores used to be. But what was really disappointing was I have a business account and I've had a ton of trouble with transferring information from my old phone to my new phone that was replaced under warranty. I spoke to Verizon over the phone and they told me to come into the store, where the person here can help me and when we were done they would take the unit and ship it back in the pre-stamped FedEx box. When I explained what I was here for, the salesman seemed disappointed that I wasn't there to buy things.. I'm assuming they work on commission. And just completely gave off the attitude that they had no interest in doing anything. So they walked to the back to go ask their manager and of course the manager had no interest coming out front. When the sales been walked back out to talk to me. He told me I just have to ship the box back and there really wasn't anything else they can do. Not a huge issue with shipping the box back through FedEx, but just the whole vibe with feeling like if they are not making sales then they don't want to help Was really off-putting. I have a business account with many phones and this type of scenario where it should have been an easy customer service win that shows me why I choose to pay more for Verizon services than other cell carriers is worth it.. ended up just souring me. Good chance when my contract's up here in a couple months we're leaving. Real. Bummer.

Honestly, if it wasn't for the price of service, Verizon would get 5 stars from me…read more I had a great customer experience in store on Sunday at this location. Few people in front of me when I arrived but was still pretty fast. The staff was friendly and professional, knowledgeable and quick to answer questions. I was in and out in about 20 minutes including the wait time. They had what I wanted in stock and I was able to get it setup quickly. I've had Verizon about 20 years because the service level has always been high. I just wish they'd have a more competitive price on services. I've tried another service once, BIG mistake as the cellular availability and connectivity was a joke. Guess that's why Verizon charges more lol!

I came into the store today with a problem with a recent purchase. I worked with Jason. my issue…read morewas a nightmare involving two different locations and Verizon corporate. Jason took the time to unravel everything, called Verizon corporate with me there and walked them through the changes that were required to make everything right. he was patient, and explained everything well. after two weeks of worry and frustration I was relieved and satisfied

I want to give a huge shoutout to Jason, Larissa, and Angelica at the Verizon store on Murrieta Hot…read moreSprings in Murrieta, CA. Every time I work with them, it's a great experience. They are extremely professional, knowledgeable, and genuinely care about helping customers. They really know their stuff when it comes to phones, service plans, pricing, troubleshooting, billing issues, and even working with Verizon corporate to get problems resolved correctly. What stands out most is their honesty and how they always put the customer first. They take the time to explain things clearly, identify billing errors, and make sure everything is handled the right way instead of just rushing people through the store. It's rare to find a team this skilled and professional anymore. Jason, Larissa, and Angelica are a great example of what Verizon customer service should be. Verizon is lucky to have them, and they all deserve a raise!

I would love to say that this Miguel is amazing after a long and confusing mix up he took the time…read moreto not only solve my issue but re assure that he understood my problem at hand . Miguel was very knowledgeable, determined helpful, and honestly that man deserves a RAISE. Truthfully this phone company almost lost me, but because of him two loyal customers remained. I thank you again.

This is. NOT a AT&T corporate store. Be prepared to wait 30-60 days to receive access to your new…read moreaccount. Salesperson bounced issues to customer service and back and forth. As much as they present the rewards, you will become ineligible due to timing because of the delay. No communication from rewards if there is an issue. They just let the promotion expire so they don't have to honor the credits. If you're thinking of switching. Go with T Mobile. Customer service at AT&T will only frustrate you.

I called to ask if they was open and that little B with attitude. Then she didn't let me finish…read moretalking and hung up on me before I could say bye. Mad me not want to go in. So lake Elsinore here I come

Isaiah was quick, kind and helpful. He understood what I needed and was very straightforward and…read morepersonable. Great customer service. I would give this employee a raise if I were manager, he went above and beyond to help me. Extremely pleased

Best customer service by agi he was very knowledgeable really helped out. Five stars for this store.read more

From the owner: Switch today & enjoy America's largest 5G network.read more

This is our to go place! We've had a few repairs done here and I recently had my iPad's Pro 12.9…read morebroken screen repaired, and James- the technician who handled the job absolutely exceeded expectations. From start to finish, the experience was smooth and professional. Quality: My iPad screen was literally shattered, although the back side remained somewhat untouched (thankfully due to the cover) After the repair the screen looks flawless now. As a fellow engineer I know how difficult this task is--no dead spots, no touch issues, no discoloration. It genuinely feels like a brand‑new device again. The technician clearly knew what they were doing, especially considering how delicate iPad Pro screens can be. Efficiency: The turnaround time was impressive. They diagnosed the issue right away, explained the repair process clearly, and had the screen replaced much faster than I expected. No unnecessary delays or upselling. Value: For the quality of work and the level of expertise, the price was more than fair. I left feeling confident that the repair was done right. Final Thoughts If you need an iPad/iPhone screen repair, Phone Tech is someone you can trust. Skilled, efficient, and professional--exactly what you want when handing over an expensive device. I'm extremely satisfied with the results and would gladly return for future repairs. Thank you!!

So extremely helpful. Called on Wednesday to replace battery that I thought was pushing screen out…read more Scheduled visit for Friday, upon arrival, I was told it was not the battery but rather the after market screen hurting my phones performance and why screen was not setting flush. I had reservations about replacing screen as it was more expensive but instead of just pushing screen replacement on me.......he changed out screen to a new one, stress tested with YouTube and hotspot and showed me it truly wasn't my battery but my after market screen. Great work, great communication, great business! Will recommend to anyone in the area!!!

Fixed my tablet charging port with ease; good prompt service. Seems they're $60/hour…read more Good Good Good Good Good

had an excellent experience with We Fix! They were incredibly efficient, fast, and helpful in…read moretroubleshooting my iPad issue. The team quickly diagnosed the problem and had it fixed in no time. Their professionalism and attention to detail made the entire process smooth and stress-free. If you're looking for reliable and speedy tech repair, I highly recommend We Fix!

We went to the store because we were having an issue with ads popping up in chrome. We told this to…read morethe employee and he took are information and put us in queue. About 10 - 15 minutes later they called us and immediately said that they can not help us with that but if we wanted we could buy a new phone. My wife pointed out that if we got a new phone the issue would just transfer over. He said if it did they would fix it. ??? Why can't they just fix the issue on our current phone? To keep this short, this Verizon location really sucks.

Terrible. Went in for a phone, was lied to about perks, turn around and call them for them to tell…read moreme that I misunderstood what THEY SAID. Even if they tell you, you won't be charged, you will. Be careful, always check your bill with this store!