Went in to upgrade my iPhone 8, it was definitely time. The sales rep. Sammy made the experience fabulous. Everything went so smooth! I felt heard and understood. She was kind, quick, and very thoughtful and helpful with explaining things and helping make the process as painless as possible for me. Thanks Sammy! read more

I switched to AT&T from Verizon, and I regret that decision. The reliability I had with Verizon is gone. I'm prepared to pay approximately $4,000 in new iPhone 18 costs to go back, which should tell you how serious this problem is. When a carrier can't deliver consistent, dependable service, customers should receive compensation or a refund for the period the service wasn't provided. I expect that to be addressed. Just as troubling was my experience with customer service. I was treated in a way no paying customer should be. Customers reaching out for help deserve professionalism, courtesy, and respect, not more frustration. I strongly encourage AT&T to invest in better training for its representatives, focused on empathy, real problem-solving, and meaningful solutions. I'd like a response outlining how AT&T plans to resolve my service issues and what compensation will be provided. Otherwise, I'll be moving my lines back to Verizon. the local sales service on top of the 2 hour wait to be told after less then a week of service to go to Apple was the deal breaker. Sincerely, CH read more

Rude customer service from Att customer service and over charges on service. Only wish I could give them a 0 one the star portion. Was a 10 year customer and now an x customer. read more

Waited an hour and half to upgrade my phone. They assisted several customer who came in after me with no appointment. Never said sorry about the wait. Horrible customer service. So disappointed. Been an loyal AT&T customer for many years. Ended up leaving without being helped. Rude employees. read more

This is not for the store itself exactly but for AT&T in general. I was persuaded by one of their door-to-door salesmen to switch over from T-Mobile and I'd be eligible for several of their promotions and would have an overall lower bill. BIG MISTAKE which I now, just a few months later DEEPLY regret. AT&T is now claiming that I "failed to submit a redemption form for each line" that still had a device balance. That is FALSE. I completed the redemption process twice--once under each eligible ported phone number--and uploaded my final itemized T-Mobile bill showing the payoff balances for both lines. AT&T's own terms say that the phone number used for each redemption must match the eligible ported number and that a copy of the most recent bill must be submitted for each eligible line. That is exactly what I did. T-Mobile issued one final itemized account bill showing the individual balance owed on each phone, so I uploaded that bill for both redemptions. AT&T's Reward Center then emailed me confirming that my redemption form had been received and was being processed. If AT&T's system failed to record both submissions correctly, lost one of them, or failed to associate the itemized bill with each eligible line, that is AT&T's error--not mine. I followed the salesperson's written instructions, followed the requirements published on AT&T's own website, and submitted everything within the required time. I should not lose hundreds of dollars because AT&T cannot properly process its own promotion. To make matters even more ridiculous, the redemption page now gives me an error stating that it cannot connect to the server. AT&T is blaming me for allegedly failing to complete a process that I completed twice through its own unreliable system. I have contacted customer service repeatedly, wasted hours explaining the same situation over and over, and STILL have no resolution. Why does a "case" even need to be opened when the final bill clearly shows what I owe and I already provided that exact information on the redemption forms? Either AT&T's employees do not understand their own promotions, or the company deliberately makes the process so confusing and exhausting that customers eventually give up. Neither explanation is acceptable. T-Mobile had better coverage in my area, better customer service, and never put me through anything this ridiculous. AT&T was perfectly happy to take my business and my phones, but apparently honoring the promises used to get me to switch is another matter entirely. As soon as these phones are paid off, I am DONE with AT&T. I will NEVER come back, and I will NEVER recommend this company to anyone. Do not trust their promotional promises without getting every single detail in writing--and even then, be prepared to fight them for it. read more

This is. NOT a AT&T corporate store. Be prepared to wait 30-60 days to receive access to your new account. Salesperson bounced issues to customer service and back and forth. As much as they present the rewards, you will become ineligible due to timing because of the delay. No communication from rewards if there is an issue. They just let the promotion expire so they don't have to honor the credits. If you're thinking of switching. Go with T Mobile. Customer service at AT&T will only frustrate you. read more

I got a new iPhone from here but my number never activated due to the employee not activating my SIM card correctly so I came back to see the issue and they said it was an Apple issue and to contact Apple. I contacted Apple and they said it was a carrier issue. I went to the AT&T store in Temecula and they were able to fix the issue right away which was that the sim was never activated correctly. read more

I would love to say that this Miguel is amazing after a long and confusing mix up he took the time to not only solve my issue but re assure that he understood my problem at hand . Miguel was very knowledgeable, determined helpful, and honestly that man deserves a RAISE. Truthfully this phone company almost lost me, but because of him two loyal customers remained. I thank you again. read more

Definitely restored my faith in customer service, thank you Miguel H. Came in today to upgrade the wifeys phones & watch, service was fast & friendly. Miguel was very knowledgeable and helped us get everything set-up, even came in on his day off to make sure everything went smoothly. Flawless experience! read more

AT&T Store - AT&T, new Apple watches and iPhone - Mobile Phones Near Me - Murrieta, California

I am UPGRADING to 5 STARS because of my most recent experience at this ATT store. I was assisted by Chris. What a difference! Chris was polite, helpful and very knowledgeable. Wow! What a difference from my last experience. read more

You have to work very hard, for me to give you One Star. But when someone has you sit for twenty minutes, while supposedly processing a return. And, then blows you off by saying: "I have to clock out, I'm late for something". Really? Well then... you have really outdone yourself and excelled at exceptionally lousy service and deserves it. Why couldn't you just post the return? Why kill twenty minutes "before you clocked out?" read more

AT&T Store - Returning a Cover - Mobile Phones Near Me - Murrieta, California

I came in earlier in the day to switch over to FirstNet. I was never greeted or even acknowledged when I walked into the store. I walked around and sat down for about 15 minutes until a female employee who I assumed was the manager checked me in. She was polite and helpful. I waiting for maybe 10 minutes and was helped by Joe. He was actually helpful and informative. Later in the evening my wife went to switch her phone over to FirstNet while I was at work. She dealt with Andre. My wife didn't have an active sim in her phone so she had no service at all. She had to call me from what I assume was Andre's phone while at the store. Long story short Andre laughed in my wife's face several times after she was expressing her frustration. Andre said there was nothing he could do to help her because I either had to be there or call in to FirstNet. He said no one would answer even if I called because it was too late. He was wrong because I was able to call FirstNet. My wife was frustrated and on the verge of tears as he continued to laugh at her situation (I could hear all of it over the phone) I was LIVID. My wife requested a manager and Andre continued to laugh in her face and said the manager wouldn't be able to help her either. I am furious. What kind of customer service is that? And providing false information so you can get off on time? STAY AWAY from this place!!! Super unprofessional. read more

I just waited at this AT&T store for at least an hour because I was informed that I needed to pay my Apple Watch in full in person. After waiting an hour someone let me know I could just do it through my AT&T app. That would've been lovely to know before waisting an entire hour of my life that I will never get back. I would recommend going to a different AT&T store where they know how to properly inform people. read more

Been to this location before. Theyre rude. The wait is super long. And they try to trick you into adding additonal stuff to your package that you dont need.. trying to convince you that it makes it all cheaper. Not true. read more

They will never tell you the truth or real answer, will do their best to mislead you into increasing your already insanely expensive monthly bill, could care less how long you have been a customer and always paid your bill on time. My advice: check out Verizon, US Cellular and T-Mobile before you sign up for a zero follow through zero customer service zero customer loyalty appreciating money grubbing cell phone provider. After 30 years I'm finished with ATT. read more

Brooke and Alberto were very patient and kind with us. They answered all our questions (and we had plenty) very kindly. The store was nice and clean each time we went in. We were greeted every time and were helped almost immediately. Thank you for all your help!! read more

1st mistake...I regret stepping foot into this store. Clearly this store has issues with telling the truth as I personally experienced along with several other customers. I needed a new phone because the screen cracked on my husbands phone. Joe helped us (horrible sales person)...I should say ripped us off. I was emphatic, I needed to stay close to my current bill of $143. He assured me he could help, said they had a promotion on phones and he can actually get my phone bill $10 less a month. I believed him...2nd mistake Fast forward, I get my first prorated bill since Joe made the changes, I expected to pay slightly higher on the prorated bill... I get a bill for +$500. I was TOTALLY LIED TO AND LIVID FOR BELIEVING JOE...I called AT&T customer service and they told me the reason my bill was so high was JOE...put me, my husband and my mom and 3 separate plans...... 5/21...I go back to the store and speak to the Store Manager, Michael. 3rd mistake, he assures me AT&T sends out bills that are inflated and that is not what I owe. Per Michael, "I don't know why AT&T does this"...(More Lies) Michael gives me his business card and assures me when I get my first bill after the prorated bill he will take care of it...MORE LIES...when I got my first bill it was $193...not the $135 Joe had told me originally. I called Michael last Friday, he assured me he was going to look into it. He has never called me back. This horrible excuse of a store manager is just as much of a liar as the sales person Joe. I have been working with the AT&T loyalty dept. They are a huge help. I spoke to several managers and supervisors regarding this who said this happens pretty frequently. They are constantly having to clean up issues similar to mine. I recently learned Joe put me on a "Next" program I didn't ask for, and also added insurance on my husbands phone that we declined. Clearly all of these add on like extra lines, insurance, new programs are commission to Joe. He does not care about his customers only his wallet. He will lie right to your face, just like the Store Manager. I have filed a complaint against this store. My heart hurts for other customers who have dealt with this kind of horrible business...Talk about "0" integrity. If you need help, your better off dealing with the AT&T loyalty dept. I will NEVER EVER step foot into this store again...looking at the reviews, other customers have had similar issues. So shameful!!! read more

This was the best service for my Apple Watch and my phone I've ever had. My Apple Watch and phone weren't connecting to cellular and this amazing guy named Lorenzo, helped us with all of those issues. He is the nicest guy and he knows what he is doing. The manager, Jojo, is also the best manager ever. She is super sweet and also knows what she's doing. Please please please everyone come to THIS AT&T store. Great service, awesome fixes for any issue, great explanation for anything you ask, and amazing customer service. I totally absolutely recommend this business for anyone who has any kind of trouble with their device(s). Thank you so much AT&T! read more

Joe was absolutely terrible! So was the security guard. he was a smart ass that likes to laugh at customers that needs help with auto pay. Definitely not somebody you want working for you. read more

I just walked in looked around everywhere for a charging cord, I couldn't find one not one person even said hello to me so I left and on my way to Best Buy to get what I need. I hate that no one cares about customer sevice anymore. read more

They commit FRAUD or attempt to commit FRAUD on EVERY SINGLE ACCOUNT! Joe told me that I HAVE TO GET INSURANCE AND NEXT UP or they can't help me with my phone upgrade in store. I called him out on his lie and he said a manager can override it which is another lie! He went to tell JESSICA the assistant manager That I knew they are lying and he closed out of my account and didn't complete my upgrade. He said that management makes them lie and I know how it is. So he left and put me back on the queue to wait for Jessica to help me. Chris, a new employee, began helping me and submitted my upgrade for the wrong phone so Jessica had to come over and fix it. She kept it blunt and straight forward and walked me out since she knew I knew their fraudulent sales practices. At the beginning Joe kept going back-and-forth with me telling me Lie after lie fighting back that he was not lying when he knew for a fact that he was and I knew for a fact that he was. He then admitted at the end that management makes them lie which I know all about but the fact that they are so dead set on fighting back with people as if they are not lying when they're committing fraud is crazy. They commit fraud on every single customer account that they interact with and then they fight you back denying that they are doing anything wrong when they know for a fact that they are. And he had the audacity to tell me well you know how it is management makes us lie like oh well. He's the one that's committing the fraud even though management is telling them to do this. So at the end of the day the person that gets fired is the employee that commits the fraud. This is a huge problem within AT&T. Everybody talks about how bad authorized resellers are the corporate stores are just as bad. Because of their shady management and fraudulent sales practices. The fact that this store forces customers to add an additional $23 In features that they are not required to get or they will refuse to help them in store is so out of control. They were blatantly lying to every client that they had in that store. The Customers do not know that it is their choice to add those features. They are deceitfully adding those features without allowing the customers to give them consent they are forcing their hand. That is some crazy blue collar crime going on in that store on a daily basis. read more

Ashton made my new phone purchase/ transfer and customer experience better than just about any other consumer purchase I have experienced in my 30 years of life. His patience, urge to not just start but, finish the transfer, and all around personal company made the experience a true pleasure. Thank you Ashton for your service and company during my upgrade and purchases today! read more

This store is great. I've taken in my Apple Watch multiple times when I get new ones to activate the cellular service and each time my issue is resolved quickly. The store is always clean and the staff is friendly. Keep up the great work! read more

Wow. I went to an "att authorized" (on Clinton Keith) on accident, and they messed up my bill to the tune of $300 more per month. This store fixed my issue. Don't ever go to an att store that isn't corporate. read more

Walked into store with two employees and no customers. My question was basically how do enable the vibrate feature on my iphone15? Currently, I'm missing calls. Employee #1 proceeded to try to adjust settings for 30 seconds. It was very clear early into the process he didn't know what he was doing. He went onto Google internet searched for how to do what I had asked and pushed the phone over to me and here you go. My response being "I could have done a Google search, I came in here for assistance". Meanwhile, employee#2 is seating across the room with still no other customers. I turn to him and say "excuse me can you come over here and assist your coworker with getting the vibrate turned on my phone. He continues to stay seated and proceeds to start saying the steps and employee#1 is still clueless. I asked him if he could come over here to help and he looked at me like I had three heads and stayed seated. He then told employee#1 a phone number I can call for support. Which at that point I took my phone and left! The worse customer service ever! I've worked 30yrs in hospitality industry which is focused on customer service and I can say with utmost certainty what I experienced wasn't customer service!!!! Never going back to this AT&T location again. I strongly recommend no one else go there either! 25145 Madison Ave Unit 102 Murrieta, CA 92562 United States read more

In August I switched over to my husbands line from T-Mobile. Customer service was okay. We were assisted by Samantha. She was kind but seemed distracted. It appears she had a party to attend so she left before were were finished. She informed us some changes would not be processed until the next day. Now fast forward 9 months later.... we are paying over $100 what we were told we were going to pay. We have had 2 cases open, only to have to start another case. To be fair At&t seems to be awful all around. But it is absolutely frustrating that we are unable to resolve these issues that started at this Murrieta store 9 months later. To top it off! We are about an hour and a half away and unable to speak with a manager over the phone to resolve this, and can not make the drive on the days that a manger is present because we both have a job! This is absolutely frustrating!!!!! read more

If someone comes to your house and talks to you about switching from Verizon to AT&T or if you are promised reimbursements or no cancellation fees or an easy transition...DO NOT GO TO AT&T, THEY ARE SCAM ARTISTS AND HAVE THE WORST CUSTOMER SERVICE ON THE PLANET! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND WILL SAY ANYTHING TO GET A SIGN UP! With that being said, is anyone an attorney or knows a lawyer that can help me get reimbursed for what i was promised by multiple managers in multiple departments over the last 4 months. I have names and dates of my conversations. THIS IS RIDICULOUS! read more

I wish we saw all these horrible reviews before coming into this scam store . Me and my husband came in in December to upgrade my iPhone . Andre was quick to tell us about the promotions they had going on right now . It sounded good to get buy one watch get one free buy two accessories get one free so we decided to get all this .. promised it would be this amount and free stuff ... well I got the bill and it was 358$!!!! Called at&t and they told me I had a 10$ monthly fee for each watch , and activation fees and they show no promotion buy two accessories get one free so in all , we got LIED to and was cheated and scammed .we have a higher bill then when we first even started at AT&T. He saw we had kids and newborn with us and still the nerve to not be honest and truthful about pricing . Karma is real!! And as soon as we pay these off we are done and off to Verizon ! Just not right at all. Who does that?? Thanks Andre .... read more

As I sit here on hold for the 3 rd hour of my life to fix my bill and cancel the extra line I was given in this store with out approval. I am extremely frustrated with this location. This is the second time I go in for service and they end up changing my plan and raising my rates . I walked in because my daughters phone broke and I had a another working phone that I needed to transfer her line too. The rep informed me that he could not do the transfer. The only way to activate the working phone was with a new line. So we agreed. He activated a new line on the new phone and would cancel the existing line. Then my bill came in he didn't cancel the old line and my rate on the new line went up. Then to find out that the rep lied to me about not being able to transfer the line to the new working phone. So now I have to be on the phone with customer service for hours to get it fixed. These rep are all in it for their commissions and taking advantage of people. I'm ready to switch all my business to another provider. 20 year customer being lost for greed. read more

Just wasted an hour or so at this location trying to activate phones that were shipped to us. "Joe" was less than helpful, told me that he had no way to get into the system other than what I had already done. He also tried to get me return phones to Sams club and buy them from him at this store, without the discounts. When I asked to speak a manager or anyone who could help, he went away for a minute, when he returned there were no managers available, when I pressed him on this he suddenly became the "manager on duty". If I'd buy anything else from AT&T, it certainly won't be here! Pathetic. read more

I put up with AT&T too long. They could not get anything right and if you have a prepaid account they let you know you are on your own. Terrible service, dropped calls, text messages that never appear (lost in the ether). So upon trying to cancel the "prepaid" debit, they couldn't even help with that. I had to go through my bank! RUN unless you like terrible phone service, terrible customer service and, in general no help at all when you need it. Lot's of people without a clue! read more

Buyer beware! Very untrustworthy! They LIE! They present you an offer buy one get one or deal or it's cheaper if you get an extra line. They swear that it is FREE & you will not be charged. They show you the advertisement! They LIE to your face! Then they charge your account. They say give it a month and it should be credited. No credit is given! Still 6 months later - no credit. They avoid every phone call my husband calls all the time. (He's in a meeting, he's not here, he will call you back) This is the manager, Michael. We are so disappointed with they way they represent themselves! Buyer Beware! Do not go through this branch! Go to the any other to buy a phone or change your plan. I am giving my experience to let you know, so this doesn't happen to you. read more

It took me over 90 minutes to upgrade my phone. The wait was long. The employee kept pushing for new devices and sales which I understand the need for. She continued to change my monthly bundle package without me asking. I came for an upgrade and I constantly was being presented things I didn't ask for. Every time she came from the back office she had a different bundle price. After 3 different packages, I had to level and say that none of this is what I am here. I've come to this location multiple times but yesterday was the worst experience. read more

Educate your staff. Your representative (blonde with tattoos) said that after I paid off my phone balance, I could submit to unlock it. Little did she know you have to wait 48 hours after payment goes through to submit the request. How can you give good service if you are unfamiliar with policies and procedures? Good thing I'm leaving and going to Verizon read more

More geared towards corporate policy, but horrible that I bought a phone at what I thought was an AT&T store (fine print says authorized retailer) and the phone stopped working in 2 days. Brought it here after calling and telling them the situation, they can't replace the phone even with receipt, have to drive 25 minutes away (3rd store). The service was friendly, but having their hands tied like that is a mess read more

I will never go here for any services ever again & as soon as I get the chance to change phone carriers, I will. They are dishonest here & whether or not they are trained that way it doesn't make it right. They are deceiving & will lie their way into adding services to your bill by telling you it will lower your monthly bill significantly by bundling when in fact it does not & it is not even a "bundle". It takes at least a few weeks to notice that your bill is more than before, but since you agreed to it at the time there is nothing they can no longer do about it. They are complete Liars! Do not go here to do any business. Not to mention, the "extra" service we signed up for, Digital Life sent someone out to install the system, damage my walls and left loose nails all over the carpet not taking into consideration I had a 1 yr old roaming around! read more

Horrible-- we were flat-out lied to by an empolyee at this store regarding extras he assured us would not be any cost to us, and then later charged for them. They also added on services we did not ask for and did not authorize. If you need to do business with this store, make sure you have everything in writing and are very clear on what your monthly payment will be before leaving. read more

Waiting at the AT&t store once again. This location is the worst for customer service. Huge lineup and I have never been properly helped here. Not sure why I came back. One person is attending to customers while a manager sits in the back. Unacceptable. read more

Lorenzo did an awesome job helping us out today. We have a complicated phone plan with various lines and and multiple devices. He broke down everything for us and made it easy to understand. He was knowledgeable and professional. We would definitely recommend him. read more

I was promised a $150 gift card by the salesman when I signed up for Direct TV. I never received it and have been back to the store twice and promised a call from the manager. The manager finally called me and promised me a $150 bill credit. A month later still no credit. I called Direct TV directly to find out where my credit is and they were no help and told me to go back to the store. The store refuses to give me the district managers phone number and I'm done dealing with the store manager who lied to me! read more