Sat in line for 30 min. One employee working, another employee came in just sitting at the register chatting with the other employee. Never greeted, and never assisted by anyone. Asked the manager about shirt inventory and he was in a horrible mood. GameStop has gone down hill so bad. Only a matter of time till it shuts down. Will never be back. read more

Horrible customer service, if you even want to call it that, because I received NONE. Came in today to purchase a gift card, nothing more. There was only 1 customer when I got there, sounded like she was purchasing a refurbished Switch so the only employee there was helping with that. After about 10 minutes of waiting (mind you, I wasn't even really walking around), another customer came in. He looked for something specific & waited by the other register. The employee then asked if he was ready to pay & he helped him at the other register, as the 1st customer was having issues with payment method. So then I'm thinking "oh okay he can help me on that side". Once he finished with the guy, he went straight back to the original customer with the Switch. No "I'll be right with you" or any acknowledgement whatsoever. !!!?!?!!!?!? read more

I visited this store yesterday with my sister and my mother on a mission to buy a Nintendo switch 2. Bryan was at the front counter and was such a friendly and helpful employee! I brought in my switch lite to get trade in credit towards my switch 2 and Bryan did a very thorough inspection of my console and gave me the full trade in value for it (all while being the only employee in the store handling multiple customers at once). He also let me transfer my data between consoles in the store. It was a great value for my switch 2 compared to all other retailers currently selling it. I'm so happy I went in yesterday and was helped by him! I couldn't be happier with my console and the transaction. He's a great employee and awesome at his job. He deserves a raise! Thank you again Bryan! read more

My son and I have been going for years. We bought a game and returned to the store about an hour later to try to exchange. They don't accept any returns or exchanges on new games. Additionally, employee was not very polite and insulting for returning the game shortly after purchasing. Maybe try another GameStop or another retailer for games. read more

Calvin is the best! He went above and beyond on my last minute gift. This place is the best. He will go beyond to make sure you have what you need. I'm much appreciative with this place. Thank you again calvin! read more

Gamestop - Videos & Video Game Rental Near Me - Murrieta, California

Do not buy from this store. Went in to order a game and the next day they sent email stating that they cancelled order on their end. Said it was refund to my acct. never did. 5 weeks later still dealing with them and zero refund. read more

Came into the game stop in murrieta. KC & Alex helped me out definitely recommend you shopping at this location they go out of there way to help you !! read more

Let's start off with opening on time! It's a Saturday which supposed to open at 10am but the guy came to work 10 mins late, and tell us (& others who have been waiting for who know how long?) that he'll open at 11. Wasting our time and messing up our plans is not cool. read more

Read their return policy. I prefer best buys, selection and their geeks squad open box items much better.

I guess a cool store for those who are into these things, I am not, but my husband and 3 out of 4 of my kids are. Came in the other night for the new GOW early release pre-order/pick up shin dig. It wasn't overly crowded or busy, so it was apparent they had a good system running. They let people purchase ahead of time and then come back to pick up at 9 PM (east coast release time) and didn't close their store to allow customers to have this "early access" and although I don't get the hype around it, I was just super appreciative that the employee asked for an ID when my husband tried to use my card to purchase his game (while I waited in the car for him), I really appreciate the extra security measures taken, kudos! read more

My twelve year old son had researched buying a PS4 console with his saved money. He found what he wanted online at GameStop. I took him into the store to make his purchase. We encountered a few hiccups, but Ripley was very helpful and patient throughout the process. Ripley helped us work through a couple of issues. He was a problem-solver and continued to be helpful and patient even when we were still in store after closing. I definitely appreciated Ripley's customer service. read more

Blake was so friendly went above and beyond to help me find what I was looking for! Thanks Blake!

My husband and kids love this gamestop's. They stop about once every two weeks, to buy video games or collectible toys/action figures for the man cave. We stopped by yesterday and purchased wwe figures that were $20 and had an extra 50% off at the register, it was a great deal. They always have good sales or discounts. The employees are always very friendly and helpful. read more

I'd leave less stars if I could. It's so simple to work in a store setting that has a steady pace, and allows for down time to sit and chat, or scroll on your phone. This being said, I don't plan on returning to this store as this is the second irritating visit I've had here. I thought, maybe it's possible it was an off day for a release the previous time. Upon walking in, the gentleman with the long-hair and unkempt beard, did a simple head nod. We're not friends and in another place, this is disrespectful and rude. You could just tell he hates his job of sitting in slow hours waiting for the shift to end. Maybe moral is low, maybe it's hard time find good and honest employees. I do hope that the general manager is able to see this, as your employees openly spoke while I was the only customer in the store, that your name was used frequently, paired with profanity. I doubt they would say this to your face. The person with long hair said they would have quit today, if it wasn't for the other male employee speaking about coming up short on numbers frequently and it wasn't the same as other stores. Maybe this is why. How can a sale be done if someone is so uncomfortable with the environment created by the crew. The main reason I'd like to share this is for improvement. If you'd like to quit, quit and leave that energy for yourself. Let others enjoy the time window shopping and potentially purchasing something. If you hate the manager, and the company as a whole, speak in the back and leave it there. I hope those employees find a job that makes them spread positivity, rather than what I experienced today. Also, if I was the manager or the other employees that they talked so badly about, I would hate to work with this particular crew. I'd much rather have them tell me to my face, in a tactful manner. Not metaphorically spit on my name. read more

I wanted to write this review because Derek was extremely on top of his game in helping me find this backpack. It was sold out on line and out of stock in this store. It showed me online that it was available in Dallas Texas, however he informed me that they had it at the Menifee GameStop. I showed up and sure enough they did have it there. From other experiences other store employees just leave it at "sorry we don't have it" and that's it but the fact that Derek actually went out of his way to help me made me feel like an actual valuable customer. Thanks again for your help Derek! You are appreciated! read more

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Walked in and was immediately and rudely denied service for not having a mask. Disgusting customer service.

Been coming to this GameStop ever since I was a kid. I stopped coming to them only because I moved away for college and one time the worker there meant to use my points to renew my power ups pro membership, but he accidentally charged it to my card and couldn't give me a refund. Decide to give them another shot and preordered Sonic Colors Ultimate for the Nintendo Switch, and Courtney said I couldn't use my 2 $5 rewards on Pre-orders. She told me to go look at the tshirts on clearance because they are on sale for $5 each so I can use my points on that before it expires by the end of august. I was thrilled and asked her before I paid are the shirts $5? She said yes it's a promo right now and after I paid, I looked at the receipt and I was actually charged $8 for each shirt and using my $5 coupons i didn't end up getting them free along with my pre orders. Im going to avoid this place from now on. Go to other GameStop's. read more

Gamestop - Lied to me about the "$5 clearance shirt promotion" - Videos & Video Game Rental Near Me - Murrieta, California

Not the friendliest staff, kinda rude But if you go in there knowing what you want, you will be fine. I only go when I absolutely have to.

I come here to pickup any accessories I need for my system. It's usually busy here and they typically have a wide selection of toys as well As used games and systems. Being that's it's always busy the wait times might be a bit much read more

When you enter a business where your lack of knowledge could be 'blood in the water' for sharks, it is incredibly amazing when you are treated with the kindness of an old family friend! This was my experience today meeting Casey, the store lead, at this GameStop! I have not owned a gaming system in years and was debating which of the platforms to invest in. Casey walked me through all the pros and cons, after asking about my gaming needs!, and giving me options and suggestions. He took the time to make sure I was comfortable with my decision- which included looking for it at nearby competitors because GameStop currently was out of stock! He did not try to push me into any lesser option - even though he had available stock! I cannot recommend this store more highly, and if Casey's leadership is reflective of his personal customer service- only magic happens in this place! Thanks Casey!! read more

Rep was rude and unprofessional. On top of that she had ther nerve to try to give me $20 for a xbox one and controler smh...

I called Elijah close to closing time and he went above and beyond to assist me in finding a game for my son. He also educated me on different game consoles. He assisted me all the way up to closing time, that's customer service you can't find anymore! read more

Even though it was 16 minutes past closing time I was greeted by a completely friendly and seemingly unbothered gentleman (the one whom I had spoke to on the phone about 20 minutes before I arrived) he checked my ID and handed me my games through the slot in the door. I apologized for being so late and he insisted it was no problem (A+ for taking proper precautions concerning covid19, btw) I didn't get the chance to ask for his name but I commend his excellent customer service. Way to go above and beyond, sir! (05/18/2020) thank you!!! read more

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Friendly and helpful staff! 10/10 would buy from this location again. Answered all my questions, soft balled the renewal of my point thing, made my nephew feel like a rockstar. Cheers. read more

Sincerely thanks to the 2 men working the morning June 16 2020 you guys are greatly appreciated. Super helpful straightforward and because of them i was able to upgrade to the next gen Xbox instead of being price gouged. Give these guys a raise please. Also I'm proud to be a shareholder GME TO THE MOON read more

My boyfriend went to go pick up a switch lite and animal crossing. He called before hand a couple of times (in his car)and got no answer from the store. He had to walk up to the store first and then call so an employee would answer. He was given the switch and game with no bag. A bag would have been nice especially considering the amount of rain and how expensive these items are (~ $300). read more

Even though I put it at 4stars. This place really does have EVER THIING you need for every game situation you could find yourself in! Help full , knowledgeable staff. Make you feel at home Still waiting on my pre - order of UFC to come in. It's original release date was May 5th. But I guess it was postponed until June 17th. It's ok, gives me more time to put towards my business. They could use some better parking though. read more

Gamestop - Videos & Video Game Rental Near Me - Murrieta, California

Well I am now a former GameStop customer. My son ordered a refurbished PS4 online that he saved up his own money for a while. I won't go into details but long story short, it didn't work and I've wasted hours of my time and my own money dealing with this. A product that was "guaranteed to work". My issue with this particular store is first of all, none of the employees are very friendly. Also they choose to force their customers to wear masks, even though they have the choice not to do that and masks don't even work and are actually WORSE for you! Unfortunately I had to go to the store today to return something so I wore my mask. As I was at the register, a couple entered and the employee asked if they had masks and they said no and he said that they would have to wear one to come in the store. So they told him that he just lost a customer. The employee made some lame excuse claiming that they HAVE to enforce a mask mandate and the couple told him that is not true. He was extremely rude to them and as they were leaving he said "get out!" then he turned to me and started complaining about how he has to "deal with this all day" and I told him good! I also informed him that I will no longer be doing business with GameStop. Any company that does not support FREEDOM OF CHOICE does not deserve our business! I highly suggest that you find somewhere else to shop. MONEY TALKS read more

No I don't want to preorder. No I don't want a warranty. No I don't want to donate. No I don't want to join your membership. No I don't want insurance. No I don't want the season pass. I just came in for Spider-Man. Literally nothing else. Why does it take 5-7 minutes to get someone through the line to buy one single game? I put the game down, you tell me the price, I pay you, you give me change/wait for my transaction to approve. It is that simple. There is no reason that this GameStop or any other has to take as long as they do to get people out the door and onto their system playing their favorite games. I wrote this entire review while standing in line. That's terrible. read more

Staff is never wearing mask when I've gone. They never contacted me when it came to my preorders I have to go to in, to find my status my most recent product was tampered with looked like it was opened and resealed had to also cancel my last preorder I even had paid it in full cause the said it would guarantee my items being being held and they weren't they had been sold read more

i ordered a game here and at my expense, i ordered the wrong game. i gave them a call and they told me to drive all the way back for the refund, i let them know they'd be seeing me in the next 20 minutes. when i got here, to my surprise the store clerks have shut down the store an hour early. i'm not mad they shut it down early, im mad they told me to drive all the way back just to shut down the store. if you're going to shut the store down early, it's best to tell your customers. i'm getting my refund tomorrow morning and i'm never coming back to this establishment. hire better customer service, or at least hire someone who keeps your establishment open at the times it's advertised open. very upset, time and money now wasted. read more

I made an account just to share my experience with this place. Just throwing that in there. There was about 3 people in the store when I went (including me) and it took around 15 minutes to get someone to finally help me. I asked about a game that I wanted to buy and they said that they were currently out of stock but that they could get it shipped from another location. I thought to myself: Awesome! The employee said it would take about 2 days I call 3 days later after not receiving any information that my game had arrived to be told that it's currently in process and they'd call me as soon as it arrived. Okay cool. No sweat, I thought. 2 WEEKS after not recieving the game I called again and was told that it had been shipped to incorrect locations MULTIPLE TIMES. Not only did I not receive a phone call notifying me of this (I left my cell phone number with them multiple times asking them nicely to call me regarding any information) but the fact that it's 3 weeks later and they still do not have the game is just shocking And may I add that each time I called, it was if I was asking them to walk 20 miles in the rain without shoes to hand deliver it to me without compensation. SO MUCH ATTITUDE FROM THE EMPLOYEES. 2 day expected deliver time turning into 3 weeks+ without any apparent effort from them to treat me with courtesy... I mean really, how hard is it?? Quite possibly the worst customer service I've ever had, and I'm saying that with all honesty. read more

Absolutely the worse customer service I ever experienced. I definitely will not shop at this location again which means Best Buy & Walmart will be getting our business in the future. Absolutely ridiculous for the store employees tell me I was unable to purchase a game for my son because he didn't look like me, are you kidding me! I have been shopping at this location for over five years now with the same kids, never once have I been carded or my kids of been carded for anyvideo game, not once in five years! Now all of a sudden they want to start following operating procedures. After the 3rd time and 20 min later they sold the game to my wife who went in there after I just explained to her they refused to sell me the game because they believed I wasn't my sons father. By the way, I had CA DL in hand and was willing so show them my ID. Keep your smart ass comments to your yourself next time and I won't call you out in front of the entire store. I'm not happy with the way my family was treated at this store read more

Best staff you can find here! Derek is really great at helping out customers with how to use GameStop offers and discounts and even goes out of his way to help us navigate and understand pre-orders and GameStop accounts. He's knowledgeable about upcoming games and exclusive merchandise, and he's overwhelmingly helpful with any question you can throw at him! 10/10 store and staff. read more

The guy Steven here is a great asset to this store. The only reason I still go to Gamestop. Really down to earth guy that tries his best to be helpful. I can tell it isn't just me that feels this way because there's always other people in there talking to him like they've known him forever. This is a good sign that he knows how to respect his customers. read more

Dude you really need to go to game stop they have the hottest games for sell just for the less price just like fallout

Miranda was so great. I first called and spoke to her over the phone. She answered my questions and was helpful. When I went into the store, she was just as helpful. Great customer service. read more

Bought my son a brand new game opened it up on christmas and didn't work my husband bought the warranty and went in to return it the very next day with my 6 year old son, the manager Michael was incredibly RUDE! Will never ever be going back to this GameStop we called the Temecula location and they said they get complaints about him all the time and helped my husband with no hassle what so ever read more

GameStop in general is a scam because they give you nothing for your trade ins then turn around to sell them for ten times the amount they gave you for them. With this particular store my biggest problem is the consoles they sell used are the biggest pieces of crap. We now have two dead xboxes and one dead wii that we were able to play for about 6 months each. Do NOT buy used consoles here. They make them work for a few months and then they crap out. read more

Went here this afternoon. Got my son a new game with his own money. The staff treated him like a big shot when he hand him the cash for the game. Made my son feel cool. It was also the 3rd game stop I went to, to find this game. This one seemed to be well stocked. read more