No reviews for GameStop? We gotta change that. Well this location is just like any other, and since I've never had any problems at this location or any other for that matter I can't give it anything other than 5 stars. read more

This place needs new management! Customer service is lacking. When trying to buy used games, I was told by the lady behind the register to wait for another customer to go pick out gift cards. They took 10 minutes before she finally said she could help me. Then when she was ready, after the customer did not return and the other checkout person was done, she said she could help me. Lazy, Lazy, Lazy! Last time I shop at this location. I would rather pay more and go to the big blue store! read more

I have only been to this store once but I have called to inquire about items in the past and each time I have called I have been placed on hold for 10+ minutes until either I hang up and call back or they hang up on me. My complaint goes beyond that though, I called and asked about a very specific item and was told it was in stock. When I arrived to pick up the item not only was it not in stock but the guy that worked there that I spoke to on the phone brought out something completely different saying he thought that was what I meant. I had to create an account on Yelp just so that I could say that this store sucks. Far be it for me to call and ask a question forcing someone to do their job and look for a product. I'll just buy what I need from Amazon and wait the 2 days rather then spend any money at this store. read more

Stopped at the local GameStop to unload some of our old PS3 equipment and decided I had to write a review on the customer service we had. Jessica you are a rockstar!!!! GameStop management I hope you read these reviews because she is out of this world!!! This day and age customer service is mediocre at best and when you find someone that breaks the stays quo mold you need to give them a shout out. From the time we walked in you welcomed us, talked games with my brother (in better detail than most I've met), were very informative of the products we were looking for, multitasking (helping 3 customers, answering the phones) without sacrificing service. We wanted to give credit where credit was due. Thank you for the wonderful experience yesterday. read more

Usually I go here and the same guy is always there (dude with a shaved head), which is cool because he remembers me and my wife and hes always chill. Customer service is always great at this store and I always get threw the line pretty fast. Plus, they have quite a bit of stuff in stock. read more

Good selection of games, but the employees are worthless, one guy behind the counter has been aggressive and rude to me the last 3 times I went in there looking for something. I love game stop but I won't be going to this location ever again. This guy shouldn't be in customer service read more

I'm rating this store based off the one guy who helps me every time I go in. Steven. I've been coming here for a few years and he always delivers the best customer service. extremely respectful and very knowledgeable and honest when it comes to making game decisions. someone who understands when people spend hundreds of dollars and sympathizes when there are issues even when they're out of his control and always takes care of you. l could go into detail on the several occasions where he has been more then helpful but no need. I'm sure management can see what am asset they have to their team. speaking as a manager in a retail/automotive background this gentleman should definitely be recognized. keep up the great work Steven I will continue to drive across town from temecula for all my gaming needs. read more

The only nice employee is Jessica. The manager and other employees are total douche bags when u ask them questions and do not go the extra mile for customers. Definitely will not be returning to pre-order games or buying games here after Halo 5 comes out. read more

Awesome Customer service here these guys know their stuff and are very friendly with the exception of one employee i saw give someone a really hard time at the counter, didnt catch his name but i think he was management. Everyone else had been fantasitic and went above and beyond for me! read more

When I went to Murrieta for a visit with Family I got restless. You know how it is; you've gone too long without gaming and you need your vacation fix. Fortunately, my people had an Xbox 360 that was just rotting there (if you're going to just use a game console for Netflix, don't buy 2 controllers and don't use a 360. A PS3, PS4, and XBone have the third-party services in-front of a pay wall so you're not paying for online gaming if you're not using it). So, I strolled into the neighborhood Game Stop and picked up a couple games. The staff did their job - stayed out of my way (I know what I'm doing) but were hospitable. Overall, I'm sure I'll be back. read more

Love this place people are always helpful hope it stays like this..been at some other gamestops and there employees always seem to have bad attitudes when you ask questions.. but by far this place is the best staff has a way better customer service and appreciate there customers go to this gamestop you won't regret recommend you to become a pro member you get more deals read more

Best GameStop in the area. I used to shop at the Lake Elsinore GameStop and hated it!! I found out there was one in Murrieta so I checked it out. I have been here multiple times and every time I am greeted/helped right away. These employees know a lot about games and are very helpful. Even when they have 5 people in line and someone asks a questions they multitask and answer. Great store, Great Employees, and Great Environment. 5 Stars for sure read more

The game stop is great there i had no problems but how freaking rude the manager is rage quit lol

I love GameStop but the Murrieta store on Madison is my "Go To" store! I love this store as i have been going there for the last four years! I have grandchildren that have all the electronics and the only way I can keep up with them is because the staff at Murrieta GameStop help me to find the things each of them love besr! They have never steered me wrong but made me look like "Cool Grandma" who knows just what they will like and want! They make gift giving so easy and so much fun because their choices are always a hit! However, I am giving big, huge kudos to Mike Blythe, the manager of this amazing GameStop store! He literally saved Christmas for me in making it possible for my grandson to receive the gift he wanted the most! My grandson wanted an iPod but by the time I started my shopping (the second week of December) all the iPods were gone! I literally called stores all over the United States and found the one I wanted at the GameStop in San Francisco. This store did not want to ship to me so I called Mike Blythe at the Murrieta store and he jumped right in and pulled strings and two days before Christtmas he had the iPod delivered to the Murrieta store! This was after several days of phone calls and follow up with this store. I know this never would have happened without Mike's help, perserverance and diligence. He is an outstanding representative for GameStop and the reason I keep coming back! Because of Mike, my grandson's Christmas wish came true! Mike and his staff are what the "lost art" of customer service is all about! They are the best and make me look like the best Grandma ever! read more

I've had a love/hate relationship my entire life, some locations are great, some aren't, so mileage may vary. But, I was fortunate enough to shop with Stephen on my most recent trip and it was incredible. Fast, friendly, knowledgeable, all things I would use to describe Stephen. Great experience! read more

Turning in a Playstation 4 and didn't have the HDMI cord. They wanted to deduct 50 dollars off the return price. 50. Dollars. For and HDMI. They even pulled one of the cords you can buy off the wall because it was priced at that. 50 dollars. Went home and sold it on Craigslist for 75 more than what they would have given me anyway. read more