For Quite a few years I've been a customer at GameStop. Buying and trading in. Constantly renewing my membership. I've always received great customer service. Just moved to Temecula a year ago and this is by far the best store I've ever been to. Jennifer and her team are amazing. I can't tell you how many times they've gone above and beyond to give me great customer service. Absolutely love this store and its staff. Thank you for such great customer service. Keep it up. Shane read more

Been a member since 2011 THERE IS ABSOLUTELY NO POINT IN PAYING $30 FOR A 2 YEAR WARRANTY! They don't replace headphones with wear and tear even though i called last night and they told me they did. Don't get your stuff here order online and never purchase a warranty they don't keep their word. Always buy warranties for years this the very first time i try to actually use it‍. They told me that it needs to be in resell condition but told me if it was having audio issues they would take it but in that scenario if it's having audio issues you can't re sell it‍ guy couldn't give me an educated response when faced with logic. The headset was working just fine but after taking it to the store and coming back home somehow the audio no longer works....you think the store clerk messed with it? Bc it wasn't broken when i went there but now it is. Can i get a refund on my useless warranty? read more

Gamestop - Normal wear and tear headphones that gamestop told me they would rake but now they won't - Videos & Video Game Rental Near Me - Temecula, California

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Usually they are very helpful. This evening I had to go across town to fix a return issue. It got handled. They are managed by the same person, and once the manager got involved it was handled. Unfortunately I had to drive 10 miles more to get help. But it got resolved. So 5 not 1 read more

If I could give zero stars, I would. I went in last night around 6 o'clock to get a new headset and controller for my PS4. I walk in the store is completely empty, except for two other customers, the two employees behind the cash register, ( female with big eyebrows and red head kid with beard) and what seems to be one of their friends hanging out by the register. The other customers leave and it just leaves me in the store. Thinking I would get some assistance now. But wrong, took over 15 minutes of me sitting there an not one acknowledged me or offered to help until I verbally asked for it. I tell them I need a new headset for my ps4 and could use a new remote because my current one has a slight lead. Now, here's The part that really pissed me off. After explaining to him why I was there he then proceeds to sell me a headset that is not compatible for PlayStation 4 and the used controller I bought should've never been sold to a customer for $50 I ended up trying out the controller because I figured obviously the employees at GameStop would test the controllers before taking in use property and just selling it to other customers but I must've been wrong because his controller deserve to be in the garbage every button stuck the right analog stick didn't even work. Just complete trash. Moral of the story, ruined my game progress, sold me a broken controller, A headset that wouldn't work, customer service was trash an Employees knowledge was even worse. Will definitely be going back in today around noon when they open to speak to a manager. read more

Hate hate hate hate this store!!!!!! Worst store and service ever!!!!! I pre ordered hi Joe classifieds August 7 2020 last year!!!!! And I am still waiting I've been going in the store once a damn week and THEY all say the same thing!! Oh it's on the way it will be here next week and nothing! So I finally went in and got my money back on all the preorders and I was given the most rudest service I went in polite and in a good mood with my son and bought a game and just asked for a refund and she rolled her eyes and said oh it will be here next week it's sitting in the warehouse and I said no thank you I've been waiting for them since august last year and it's fine I can't believe this place!!!!! She rolled her eyes and said whatever and threw the receipt on the table hate this store read more

I was actually just in the Temecula GameStop location and I had help from an employee named Logan, he was very friendly and welcoming and helped me while I was deciding which games are trendy and would be an awesome addition to my already large amount of GameStop games! He has amazing customer service and was an over the top employee I couldn't ask for someone who would help me more than he. This is the reason why I am an ongoing customer and pro member. Thanks a million Logan, -Josh read more

Never preorder or make an order online. I tried to return an order console in-store as directed by the GameStop (800) 883-8895 over the phone. I was met with confusion at the store and a phone call to their corporate with conflicting issues that played out for 20 minutes while I sat around hearing the problems with their stores. The website said to take the item to the store, and their customer service said to take it into the store, but the retail store said to carry the item to FedEx for the refund. Next time I will use another retailer such as BestBuy that doesn't have their customers running around due to their disfunction. read more

I walked into GameStop and was looking for rayman origins, suddenly it was out of stock. There was a deal, a long time ago, For the game. And I did not get it. It was out of stock after the deal, I still like GameStop but this issue ruined it. You gotta hurry up and get stuff in stock, GameStop! read more

Excellent customer service, I placed an online order and showed up too early. Drove from Murrieta, thought I had to drive back home, but, my man hooked me up and processed the order ASAP, for got his name. Thank you guys read more

Gamestop is now just adding on warranties and charging you. I didn't notice until I get home that they charged me $3 for a warranty on a used game. I am so over their store. read more

Fantastic staff handling the PS5 shortage in the middle of a pandemic with professionalism and courtesy. Process of purchasing the console was orderly and organized. I can't recommend this location enough! read more

So we went into this location to buy a game that we knew for sure was still available. We waited in a very long line for a while with this game in our hands and when we finally got up to the register the guy tells us that the last one had already been put on hold and also said HE FORGOT TO TAKE THE CASE OFF THE SHELVES. Very disappointing. We were there first before that customer even called. Don't think I'll be going back there again. read more

Also I tried contacting corporate to see if they could help me. No response after 3 weeks. I'm the same Jason S. From the earlier post, I couldnt figure out how to set up my yelp account at first. I dont normally leave reviews, but this was outrageous. I dont want anyone else getting ripped off read more

man this place is no good. I went to buy a Nintendo Switch for a night with the boys, thinking it would be easier than going to Wal Mart and having to get someone to unlock the case blah blah blah. But good Lord was I wrong. They offered me about five thousand add ons, protection plans, and pre orders. I told them no but they were incessant. Also one of the employees reacted pretty rudely when I declined one of the offers saying I was crazy, no big deal but dude try to have an ounce of professionalism. My advice, just go to Walmart and avoid the annoying hassle. read more

Great place, the staff are really helpful and one of the employees spent time to give me a lot of great information.

Thank you to Steve at GameStop off of Hwy 79! Tonight while inquiring about a game for my 11 year old, he brought to my attention it had a M rating. My son has some games with M ratings that are just fine. Steve then pointed me towards what this particular game M rating included. Yep, it would have been inappropriate for our household. Many places would have seen this situation as an opportunity to make a $60 sale specially since he was with his Mom. It takes a village, thank you Steve! read more

Definitely my favorite Game Stop location. I bring my son in from time to time to buy new games and they always have a great selection. The employees are always helpful especially, Mitchell. read more

Always the best and helpful. The other reviews are pretty old. Things appear to have improved since then. The past few visits have been consistently good experiences. read more

Bruh they charged me disc protection for two games. Guess what? I didn't ask for it. They'll tell you it's part of company policy but I know that is a load of horse dung. My recommendation, just buy your games online from Lukie Games. They'll never wrong you and you'll get your stuff in a timely manner of what feels like a couple of days. Seriously, just let GameStop die already. read more

We have been coming here for years and Steve has always been so awesome. He is so knowledgeable and always very helpful no matter how busy he is. The last several times Jen has helped us and she is wonderful! She is so patient with my nine-year-old son and has always given us excellent service. She's friendly and outgoing and spends time helping us make decisions. She has exceptional customer service and goes over and beyond making it a great experience for children. Thank you guys for years of great service! read more

I have been to this store on numerous occasions and have always had a great experience. They helped me get a Wii game console tonight on the sly and held items for me. We prefer this location over any other one around this area!!! I'm sad to see so many bad reviews. I have interacted with several different employees and have always had a very pleasant experience and they have always gone out of their way to help me and if they don't have an item I'm looking for they are fully willing to call other stores to help Me find what I'm looking for. Keep up the good work!!' read more

I can't wait until my boys don't play video games anymore.. I hate going to this place.. service is at best annoying! I saw an employee be down right rude! read more

This location recently opened. My kids love going to this store better than Best Buy. They have a bigger variety of games, prices are pretty competitive, and they will price match. I think the best deal they have is the ability to buy used games and also sell back games. My kids will conquer a game in a very short period of time and then they're done with it. Obviously you don't get the full value of the game, but something is better than nothing. I signed up for their newsletter and get coupons and specials on a routine basis. I'm glad they put a Gamestop on the south end of town - now I don't have to drive over to the mall area just to satisfy my kids hunger for the newest video game. read more

The worker put me on hold while she looked for the game I was looking for. It's been 30 minutes and I'm still waiting on her. I decided to go to walmart Instead. read more

I came in here a couple days ago to buy a couple games and some accessories for my Xbox including a used controller. The controller I bought wasn't properly working so I brought it back to exchange it for a new one, which also turned out to not work. When I brought the second one back in they exchanged the used one for an unopened new controller (and a special edition one at that). But that's not necessarily the reason for 5 stars. Most Game Stops that I've been to have pretty bad customer service, but everyone I interacted with here was friendly, knowledgeable about their policies, and video games no matter the platform. If you live close by, I'd recommend coming here over Best Buy or any other video game retailer, especially if you're looking for good customer service. read more

Stopped in to get a game for my nephew. Very friendly staff. Taylor.. (or Tyler sorry)..was great. I signed up for the rewards program and got a free game...thats like a free $44.00 dollars!!! THANKS AGAIN. will be back to see the specials they offer to rewards members. read more

This is the best store ever! I got almost all my game from this store. I got controllers, and a PS 4! I'm getting fortnite and I have a Minecraft one too! Thank you GameStop! read more

It was My first time there. The place looked very nice, everything was in neat order. I had lots of stuff to sell and Derick was a sweet heart and helped me. I was treated with great customer service from both Derick and Mitch. I know I will be coming back to this GameStop. Keep up the good work guys! read more

Oh my god, these people couldn't get me out of there any faster. Every time i walk in i'm always rushed to get out. Damn, leave me alone and let me look. I tried to look for a game a few times here and can never just look. I'm never going to this location again. I'd rather drive the extra 15 miles to go to the other one across town. read more

This store is horrendous in terms of customer service. I bought an Xbox 360 and Black Ops 1 and 2 for my kids because they love playing Zombies. I purchased the 4 GB slim version, and I got home powered it up and of course there wasn't 4 GB on the system. The console would not allow me to update it with some kind of internal HDD. Luckily I had a 32 GB flash drive, and I was able to format it to work with the console, but the store was extremely unprofessional. read more

Called Tuesday morning looking for a battery pack for my Xbox one was quoted a price over the phone drove 20miles. Got there and was quoted a different price 25 dollars more. Always ask for the name so you can protect yourself read more

Assuming a new team is in there now snice the two guys with beards (sorry forgot the names!) that helped me were so cheerful! and actually greeted me as I walked in, offered help and told me about current promos! Got a few things and was on my merry way! read more

It's a nice location but they need more people working here in the afternoon. Get's very crowded since its next to Panda Express, Five Guys, and Chipotle read more

Due to covid 19 you have to buy a game online and pick up at store. That's totally fine. When I picked up my game it was in a bag stapled shut. When i got home i opened it and there was no cellophane around the case and the back of the switch cartridge had a couple minor scratches from putting it in and out of system. It was not new. I called and spoke to steve. When I asked him about it he said, "it's a gutted copy. We used it for a display." So its USED!! He said he used it for a display but then sold it as new. Anyway he said it's his only copy. No mention of a refund or an apology. When I called him on it he even sounded like he was busted! He started scrambling for excuses instead of helping find a solution, like charge me for used copy and refund the difference. I spend a lot of money here and have a membership too that shows me how much I've spent. Never shopping at gamestop again. Plus I'm pretty sure that's illegal to sell used goods as new. read more

Out of warranty, and encoded to the wrong region, they exceeded what I expected from any business.

After reading all the horrible reviews on customer service I too can relate. My husband received a keyboard keypad for a ps4 controller as a white elephant gift at work (he's a hard working guy serving in the Navy). Unfortunately, it didn't come with a receipt, nor does he know who got it for him. We brought it into this store tonight asking if we could exchange it. Explained that it was a gift from someone at work during a gift exchange. The person at the register insisted we couldn't exchange it because without a receipt, we can't prove it was from gamestop. The packaging has a gamestop tag and barcode and it's brand new, never opened. I explained that most stores will allow you to return or exchange it and you receive store credit in return if it's an item they carry in their stock. The tags and barcode on this item CLEARLY state the item is from Gamestop. They treated us like we were guilty of trying to rip them off and told us to try and take it to Walmart to exchange it. All while my 5 year old son is with us. Obviously Walmart wont take it because it says Gamestop on the barcode. That was absolutely rude and uncalled for on this employees part. We are hardworking people that have absolutely no reason to rip off their store. All we wanted to do was exchange an item that was gifted to us for an equal priced item. I am appalled at the way they handle customer service and we will no longer patronize this chain...ever. I hope that Gamestop corporate office takes action to address this issue with their staff. I also hope that others will see this review and think twice about spending any money at this store. read more

Absolute horrible experience at this store. As stated in other posts the manager at this location is terrible and not helpful. I am a long time customer who will not return to this location and will consider taking my business elsewhere. Purchased Madden 25 with strategy guide back in Sept as part of $10 upgrade option to Xbox One version. Store dropped the ball and rang up Madden 13 on my rewards card. You would think they would make it right heck the lady even remembered me buying the game but they basically put them blame on me. Manager just stood there with his back turned the other way. At least Best Buy knows how to treat long time valued customers. Just terrible! read more

Its sad to see these bad reviews. People do have bad days, but I have never had bad service at this store. My son and I frequent here alot. The staff is knowledgeable and helpful. read more

this is my go to spot. i love coming here. it feels like family once they get to know you and your likes. very friendly environment. i moved here from Oceanside and had to find a new game store and this place is by far my favorite. i have done a couple midnight releases and they always make it a joy to be there. their suggestions are pretty spot on and they help with as much as they can in trying to find you the right game. although trade in is not exactly the go to, all gamestop stores are like that but there are often great deals when you can get an extra percent more than usual. i find it very relaxing just walking in. read more

I purchased the Darth Vader Ps4 on layaway telling the employees I would be in to pick it up before the 10th of Dec. for my Childs 13th birthday and my husbands birthday.I came in to pay off my layaway today and they said my Vader Ps3Was not there for me to pick up.Now who is going to tell my husband and child that they have no Birthday Present!I was clear when I told you guys I would be in to get my Layaway before the tenth!You said thats no problem!You told me if I layaway the item with you that day,it would be for sure ready for me to pick up before my kids birthday on 10th.I was lied too and you sold my Vader Ps3And now you can explain this to my son and my child when I bring them down there to talk to you guys on their birthday!I am soo upset!Especially when I told you I get paid every two weeks,and that you better not sell my kids Vader Ps4 .You said to my face!Don't worry it will be here waiting for you when you come pick it up.That was your exact words!I'M SOOO PISSED! read more