Wednesday, 12-10-2025: What a difference in change of personnel makes in such a short time! This time I was welcomed in by a friendly female associate, who asked if I needed help. I came here to buy a folding camping chair for my brother that was on sale. I knew where to look so I said no thanks. It wasn't on display so I found her again and she had another very polite young man retrieve one in the back for me. I was so happy when he produced it! I did a bit more shopping & the same sweet young lady checked me out & gave me a military discount. They get an A+ in customer service! read more

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Tiene cosas muy interesantes y buenos precios y tienen buen modo para despachar o ayudar a uno con lo que busca

Chris gave us outstanding customer service and went out of his way to help us and make sure that we get what we need. The other employees were helpful as well. Thank you all! read more

Could improve customer service in the shoe department!!! I don't always wanna use the kiosks. If I have an issue i'd like to speak to a person and not be ignored. Rude staff. read more

Unhelpful and untrained employees. Don't seem to care to make sales or help customers at all.

My friend has a huge property in Temecula with the shooting range all we had to do is bring bullets. I guess we could've easily looked it up online but I just didn't. It just sounded really easy go buy bullets at big five. Turns out it's a little harder than you think. My boyfriend is from Denver so they wouldn't let him buy them . OK I will get them ! I have a California ID. Turns out it takes two days to get a background check. So if you're going to buy bullets be prepared for the background check and a minimum of three days. Here's a picture of the previous bullets that they got from big5 read more

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I went in the other morning to return a pair of shoes that rubbed my ankle raw. I never return worn merchandise, especially after the 30 days. The girl working was so friendly and helpful. She treated my return like a sale and for that I will definitely be back to buy my kids sports stuff here. Wish more places and people were like this. read more

Poor management decisions!!! Revived a crossbow for x-mas it completely broke on set up went to return and would only give us half of purchase price!!! Lost the sale of a 60.00 backpack and any further business!!!! read more

Stopped by here before heading over to Ocotillo Wells. We needed last minute items that we forgot to pack. Upon our arrival, one of our friends asked where an item was in the shop and she didn't look like she wanted to help us. The girls at the register all looked at us and just laughed. We looked for the item ourselves since it didn't seem like they wanted to help us. The store was a little cluttered too so not sure if it was because of Black Friday or what. Definitely not a great first impression. Next time we will just stop at Walmart! read more

Greg went above and beyond to help me find a youth vest for the boat. His dedication to great customer service was something you don't really see anymore. He works in the outdoor sports section and he saw me upset that they were sold out so he went to the unloading trucks to search one for me. Walmart needs to praise Greg for his great customer service! Thank you Greg!!!! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Temecula, California

Stopped by big 5 just to browse boxing equipment, but left impressed with the staff! As soon as I walked through the door I received a friendly greeting. I was offered assistance promptly, and the employee helping me knew that a certain item was out of stock but then offered to go back and check. When I declined the employee asked a co worker kindly to check for us while he helped me. I didn't end up making a purchase that day. To be completely honest I really had to take a number 2. (The restroom wasn't open for patrons) as the panic began to set in I abruptly left the establishment. However , after the panic had subsided I reflected on how pleasant my experience had been. Big 5 employees, you are the bomb! read more

went there to get shoes for my kids. there were two employees at front register hanging out and literally doing nothing. asked if someone can help get shoes. they paged another employee via the speaker. after 20 min nobody showed up to help. So we left. I will never be going back. went down the street to another store and gladly spent my money at a place who values their customers. read more

Great customer service thank u so much to the guy who helped us i wish I remembered his name he was great i was finally able to find my 3 year old soccer cleats after going to like 10 stores read more

Big 5 is one of the last few sporting goods stores that remain in the area, with Sports Authority and Sports Chalet recently shutting down. This store is smaller than the bigger chains, nicely laid out, and has a good variety of products. They have a nice selection of men's and women's active wear. I have shopped here for athletic shoes, but I have never found anything I like in my 5.5 sized foot. Though this store is conveniently located close to where I live, I shop here only occasionally when needing special items. It is a nice store. I hope it survives. read more

All of the staff were very helpful, we called ahead and inquired if they had roller skates and some weightlifting equipment we'd been looking for. The sales associate was able to hold the items for us until we came to purchase them read more

I like this Big 5 because the staff is pretty friendly, there is always a sale and it's next to Aztek tacos. Everytime I come here I'm always greeted by a hello and that always goes a long way with me. I don't need you to be overly friendly try to get to know me but a least acknowledge me. I love how they have great sales that last for sometimes weeks and it seems like they are always having some type of sale. If I see something that I like and it's not on sale then I just won't buy it because I know at some point it well be on sale. They have a nice selection of ammo but they usually sell out pretty quick so if you're not on it you will miss out. I've never bought a firearm here but it looks like they only sell rifles. Overall this is a nice spot to build up your arsenal. read more

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One stop shop for all things sports especially football. Great prices and sign up for their coupons you will save lots.

Owner of this store is not very smart. Came at 9:30 am assuming a sports store would open early. Literally watched 10 to 15 cars pull up and leave. Because they dont open until 11. I ended up at Walmart along with a couple of the other cars I saw leave Big 5. read more

Andy the manager is awesome. When the manager in Murrieta was not willing to lend an ear to my predicament, I went to the next Big 5 and this gentleman was more than helpful. Problem solved without having to go through corporate. I like Big 5 and they have always taken care of me as a loyal customer l. If you are a Murrieta/Temecula local take the time to drove to Andy's location in Temecula. I was greeted by a much friendlier cashier and the manager was much more professional in his demeanor. read more

Always want to support the smaller store. No customer service in a empty store. Went to the cashier with our product and she said "that's it?" She rang it up and said have a nice day and turned around to her emotionless co worker. How about a smile and a thank you read more

I went in there around 11am on Black Friday, I was in need of a white canopy for an event I was attending that required white canopy. I decided to wait till Black Friday to get a good deal on canopies, because who buys Canopies on Black Friday? I assumed no one did. My plan to wait was a a mistake, I've looked/called in for inventory at many various stores and all were sold out on white canopies. I was in shock, I'm thinking "how can this be?" I was about to give up, I was about improvise and buy a blue tent canopy and sew a white top. Then Big 5 popped into my head. I checked this store inventory online and saw that they carried it so I rushed over there. I went to the area where the canopies where and to my surprise.... All white canopies where gone. An employee named John asked if I needed assistance and I told him that I was looking for a white canopy. He told me he would look in the back. He did and came back empty handed, he decided to check the inventory at other Big 5 stores but all showed that they were sold out. I explained to him I check online prior on coming and it stated the store carried it. I showed him my phone and he noticed that the item number was different than was was displayed on the floor, he then explained to me that he would go back and check again. I've had similar experiences where if an item was not found on the sales floor a store employee would normally say " Sorry we don't have any" and wont bother to check, John was awesome to check a second time. Sadly he came back emptied handed. He explained to me that he has not given up and will attempt to find the canopy and call me if he did. He directed me to leave my information to the cashier and ask for a rain check. As I was next in line, John comes over and to my surprise, he finds the LAST white Canopy. Seriously, that's 100%++ Customer Service. Give John a raise Big 5, you need to hire more people like him. read more

Ashley was completely unprofessional and had the worst attitude. Because she assumes and accused of overhearing something, that was very much not the case and refused to sell a product. I will Not be returning to this store. Way to ruin my Christmas Present, and lose this customer. read more

Came in looking for some snow gloves after going to 4 other locations. As soon as I walked in I was greeted and helped. The gentleman walked me over to the section and boom I found the rite size and color. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Temecula, California

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It's a great place if you're looking for sports equipment for kids. I however was trying to find adult soccer equipment and couldn't find anything that I needed. I ended up with youth equipment. Just a very small selection. I did appreciate the prices though. read more

Last Minute Christmas Shopping today and could not find my Dad the slippers he wanted anywhere, Called this Big 5 and Eric pulled it off for us, Thank you Eric for the outstanding Customer Service.... Merry Christmas read more

Just had a terrible experience at Big 5 in Tem on Hwy79. I've been going between the Elsinore location and this one for years.(They seem to carry my kids shoe sizes most often) Anyway, came in this morning to make a return of some soccer keeper gloves. Had my receipt and my credit card. I was asked by Bernice, for my ID and credit card. I gave her my receipt and CC and told her my pic was on the back. She said she needed ID, I gave it to her but asked why they needed my ID. She informed me it's to track people that might be abusing the return privilege?! Um, I said..ok but I have my receipt and my cc, so? I asked are you the manager? At this point I could tell she was irritated with my questions. Honestly, we had our credit hacked a few months ago and just wanted clarification for why they needed id. She was very rude and seriously put out that I asked questions. Two other employees walked up, not sure if one was a manager because they didn't say anything. She started to walk off and I said again, I'm not trying to be annoying I was just looking for clarification. She told me I was yelling and being rude and then answered the phone...the other two employees were still standing there and no one said anything. I said ok, have a nice day. Called the Elsinore store and spoke with the manager there. I got the clarification that I needed but also was told it's NOT to track people abusing returns...Bottom line, I know that retail is rough(was in it for many years) but is it really that difficult to be kind? Anyway, rant over! Just disappointed with people. :( read more

Great selection here and it seems like there is always a sale on something. The staff is friendly however, I feel like they are sometimes understaffed. I am very happy with my most recent purchase, the product is top quality and priced well. However, I did have to wait an extended period, as I was working with the manager who had to leave to attend to several PA requests for assistance from other employees. Not sure if this is a training issue or everything requires manager approval.... All that aside, this is a favorite store of mine. read more

My aunt says this location has been here for a while so I'm surprised I didn't see it on yelp. This is the smallest Big 5 I've ever been in but, the staff is friendly and we found what we needed. Not a huge selection of anything particular. Just a little of everything. If you need to pick up a couple things this place prob has it. If you want variety go to a larger location or another store. read more

The prices here are great compared to other sporting good stores in the area, but you pay for it in the limited selection. One of the best places in town to get an inexpensive pair of shoes. read more

When I came here this morning, I was then assisted by two guys and they both got me what I wanted. They're so helpful. It's not that big of a place like most Big 5 stores, so there's really not much of a huge selection on some items. But the price, I'd say I'm most satisfied with it. I bought a pair of hiking shoes, and Katelyn, the cashier over there gave me half the price (she said it was on sale a few days ago, but she still gave me half the price) I was so happy with my purchase today! read more

I called & spoke to Justin. Not only did he give me awesome customer service on the phone he assisted me in my purchase & assembly.

Since Big 5 doesn't offer e-gift cards I had to buy an actual gift card. I will not buy gift cards and mail them because of theft. Cashier told me I could take a pic of the gift card front and back and send to my mother-in-law for my nephew in another state. WELL, the Big5 would not take the gift card from my mother in laws cell. I called the Big5 in Temecula where I purchased, spoke to the manager and he wouldn't give me a refund even though the cashier told me they would take the gift card payment with the pic of the gift card! So pissed! read more

Excellent customer service! First, Candice is extremely nice and very patient. She took the time to answer all of my son's questions about EVERY fire arm in the store. Tommy is also excellent. Not only does he provide excellent customer service but he truly follows up and is a man of his word. I asked him to transfer two pairs of shoes in from another store and he took care of it right away. Then I asked him to call me when an out-of-stock item came in and he did the same day it arrived. Great attitude, very professional. Going forward, I will only shop at this store for all of my sporting needs. read more

We had a very negative experience with this specific location, due to the Manager working at the gun counter, his name was Justin. My wife recently purchased a home defense rifle, when Justin found out that she was purchasing it, he rudely walked away from the counter and sent over another Manager named Tommy. Tommy was very pleasant in assisting us and answering all my wifes questions regarding safety, operation, etc. After the 10 day holding period, we went back in to pick up the rifle. Justin was working the counter and immediately recognized us and got an attitude with us. He then walked away from the counter rudely and went and grabbed Tommy, the Manager who originally helped us. We overheard Justin say these exact words "Tommy, this one is yours, I aint releasing any guns to a woman, good luck" he then chuckled. This immediately inferiated us and Tommy came over to quickly apologize for the other Managers SEXIST and IGNORANT/ARROGANT statements and behavior. We got the gun and left. WE WILL BE CALLING CORPORATE TO REPORT THIS KIND OF BEHAVIOR AND WILL NO LONGER SUPPORT THIS STORE LOCATION! WE WILL BE SURE TO LET EVERYONE KNOW THE KIND OF TREATEMENT WOMEN WILL RECEIVE BY THIS JERK.. THANKS TOMMY FOR TAKING OVER IN A PROFESSIONAL MANNER FOR THE SECOND TIME AND MAKING THE BEST OUT OF OUR EXPERIENCE! read more

Nice place to deal with , they have good deals. I bought a shoes to send it overseas but it end to return it after 3 month , I get it returned with no questions asked. read more

I went in with my son and was immediately asked if we needed any help. We were asked several more times before we left. The employees were very friendly to us and made sure that we knew they were there to help with anything we needed help with. They had a great selection of merchandise and my son and I had a great time just walking around and looking. They have great deals and prices as well. read more

Great Prices, Helpful and Friendly Employees.

In search of equipment for my son's first little league baseball season I went to five different sporting good stores over the past week to search for the best price of all the equipment we needed. After finding what we were looking for we went to visit my mother in Temecula who informed me of a Big 5 near her with great prices where we could pick up any last minute things we needed. As soon as we entered we were greeted by Nick. A salesman that provided the best customer service I've experienced not just at the sporting goods stores I went to but any store in general. He didn't just point us in the right direction he accompanied us for as long as it took to ensure we had the proper satisfaction with our purchase. He showed the utmost professionalism and knowledge on the subject. Being new to sports especially baseball he provided us with very useful information we wouldn't have otherwise known. After spending a great deal of time with us not only did we leave there with everything that we had already purchased but some of it actually ended up costing more then we initially spent. Truly exceptional customer service and an excellent selection of merchandise made us more than willing to spend the money we did. Living in Fallbrook it is a bit of a drive however when the next season comes and we are in need I am more than willing to make the drive. I will be sure to ask for Nick. A well deserved five stars. read more