I called before I made the long drive to buy 4 R/C cars getting ready for a race in Saugus. The young man who answered was very helpful and courteous. When I arrived to the store I wanted to talk to the Manager to see if we could get a "Racers Discount" because we were buying so much. She couldn't be bothered to end her personal phone call and refused to even talk to me. I told the young man he was good and he checked me out, but his manager, the heavy girl with glasses, was terrible and so disrespectful. I dropped $1700 at her store, she didn't even say thank you read more

These guys hv always provided me with great service. I tried a different shop and that was disappointing. Rachel, Justin Kyle and the rest of the staff.....great service Thanks guys read more

See all

The worst customer service. Never acknowledged us even being there so we waited at cash register until we just gave up and left. All I want is to acknowledge you will be with me in a Minute. Never to return to this store!! read more

Rachel was amazing! She was beyond helpful and knowledgeable and went above and beyond to help us! I cannot praise her amazing customer service and knowledge on the products enough! read more

My husband brought his Redcat Gen 9 RC Car here to get a few parts replaced. They dad an incredible job and were extremely professional! Their work looks like it came directly from the manufacturer! We highly recommend their work! read more

Shop ANYWHERE ELSE. DOESN'T STAND BY THEIR PRODUCTS. INVENTORY MISMANAGEMENT Multiple times I ordered items online to pick up in store. Online it stated the items were in stock, and they weren't. I always try to support local, but this shop made me realize why online is winning. Latest one was that I had an item that was broken once purchased. I spoke with a sweet lady and she stated they would give me a refund, since I had purchased it on Friday and it was now Monday. She stated she needed a guy at the shop to look it over, and he was off that day. I left the item there for testing the next day. Then I called to check in on it. They stated that it was not working (duh). I left work early to grab my car and the refund. The guys stated he couldn't refund it (even though it was within the window) because then they would be out the money. Told me I had to deal with the manufacturer. I dont know about you, but I expect items to be in working condition when I purchase them. And when I decide to spend a little more to use a local shop, I expect them to stand by their products read more

Great to have a good local hobby shop to go to. The staff is very helpfully the selection is good and so are the prices. Everyone I have asked questions has been very knowledgeable and helpful. Sometimes the shop gets a little busy so you have to wait your turn but that's ok by me. read more

My dad and I came in looking to upgrade some parts for his old model rc car and also some accessories for his newer rig. Justin was awesome! Answered all of our questions.. suggested upgrades that were perfect and even took the time to explain how to us on how to install all of the upgrades. We needed other item that the store didn't have in stock so we were able to special order a few items. They have a wide verity of rc kits. From classic kits like the Tamiya Lunch Box to The Element Knight Runner (team associated side brand). Had a great experience and will be coming back and will be recommending this rc shop to others. These guys have great knowledge of the hobby and value what the customer needs. Prices are reasonable and if they don't carry a certain brand they can maybe special order it. read more

The worst customer service I have possibly ever experienced. The store is understaffed, the manager sat at the end of the counter uninterested in holiday shoppers and doesn't even bother to ask if you need help. I'm elderly and wanted assistance for myself and grandkids. Did the manager even bother to say hello, nope, not even maybe. The shelves (selection) are bare as if the store hasn't been restocked in months. The prices are somewhat marginally reasonable, but you'd probably be better off utilizing a cyber platform, at least you won't have to feel comprehensively ignored. Do yourself a favor avoid this place like the plague. read more

I really enjoy the variety of inventory and the helpfulness of the staff! And they definitely carry hobby's for all ages!

I begin entering Hobby Town with my daughter walking around, looking at all the cool stuff, and I see something that caught my eye and asked the person behind the counter to pull it from the case so I could take a look at it, and the employee told me that due to other people who try to steal it they weren't able to let me look at it even though I was very interested in purchasing it. So basically, they were stereotyping me because of other people and all I did was piss me off make me not want to come in there ever again and they lost out on $1000 cell Unfortunately this a pattern for Hobby shop in General . Hire rude, lazy employees and force customers away. read more

Ba humbug HobbyTown unfortunately I open my package. Therefore HobbyTown refused to return it for store credit? The problem is I spent some time in their store shopping and had picked out a $250 slot car track I loved. Upon trying to return the $11 train track, I assured the cashier I would like to use my store credit in store. She said I'm sorry sir and I asked her if I was stuck with the train track that did not fit my trade and she said yes. After speaking, with some other customers, I met inside the store I decided to return an ask for the manager. Upon asking another associate in the back of the store who happen to be the one, showing me the slot car track he pointed to the store clerk and said she is not only the manager she is the owner. I told a nice young man thank you and merry Christmas. I left the store. $11 RTV turned into a Los customer merry Christmas hobby town. read more

Good spot to start your hobby and get new parts staff is friendly and willing to help you find what you are looking for

I don't suggest coming here to purchase anything. The reason why is because I bought a drift rc car that I could've bought it online for much cheaper and they charged me nearly 300$ when I found it way cheaper online. I recently went in to Purchase some wheels and tires and they overcharged really bad. They wanted to charge me 20$ extra after I bought the tires. That's pretty much 50-60$ when I just wanted to get a set for only 25-30$. It just doesn't seem worth spending when could find a better ship near by. read more

Best experience buying an RC product I've ever had. I went in for a new plane, transmitter, battery and charger. Justin was the most helpful person. He helped set up the simulator so I could see what I wanted, and talked me through every possible question I had. Such a great guy. Really appreciate him, and I really look forward to being back for my next plane. read more

Staff knows a lot, they also carry a lot of Tamiya products, which is a plus because most places only carry Traxxas products

Justin (the manager on duty yesterday) helped my son and I yesterday with our RC car. He was kind, helpful, and professional. The shop is neat and in the past they've given us the necessary information to do most of our repairs and upgrades on our own. I know we can get parts cheaper online, but to be able to go in and get knowledgeable eyes on the actual parts is a huge advantage of a brick and mortar shop. We will ne returning. read more

HobbyTown - Toy Stores Near Me - Temecula, California

What a pleasant experience! Such a Great group of people working here ...went in thinking I needed new shocks for my RC Truck and instead of selling me something I didn't need they recommended spacers to help with my bottoming out problem. I'll definitely be a frequent customer! Thanks read more

Wow such nice people ! Extremely knowledgeable and professional. They have so many awesome things ! The owner himself took the time and helped me even though the store was busy , he would get others handled and get right back with me and answers every question even if he had to look it up ! I love this place ! read more

Great hobby store One of the few hobby stores left that really seem to care about their customers overall always going over and above thanks Justin and Ty appreciate all the help you guys always give me read more

HobbyTown - Slash 2WD drag - Toy Stores Near Me - Temecula, California

Models, parts and experience is what I look for when shop for my hobby supplies and I find them every time I shop there.

Just stopped by HobbyTown to grab a few needed parts to get the RC cars ready for the kids this weekend on our camping trip. This was my first time to this location, and it has been a while since I have had that level of customer service! I was in and out in under 10 minutes with everything I needed to fix the wife and kid's trucks. Thanks for the great service Corey and team. read more

Just had the best and inexpensive interaction with the team at HT. Professional, interactive, informative and got the job done quickly! Like I said when leaving the store, hopefully I won't be back too soon (for repairs I am unable to do myself), unless its for upgrades haha! At the same time, great to know these guys are in my background and 10 mins away! Thanks team! read more

This is a very nice hobby shop and a real asset to hobbyists in Temecula, Murrieta and surrounding communities. The shop is well stocked, organized and clean. They carry hobby items that cater to a broad range of interests. The staff are friendly and helpful and have repaired items that I had been unable to fix myself. Justin, the store manager, is excellent, knowledgeable and extremely helpful. Their prices seem very competitive with online. I always try to buy from the local store first before online because having a local hobby shop that can provide hands on assistance is extremely valuable to me. I highly recommend HobbyTown!! read more

We called and were misinformed on what battery to purchase for our RC car. We did a curb side pick up for my 11 year olds birthday. When my son opened it and we realized it was not the same we called and explained the situation. We were told there is no returns on electronic items. So we were misinformed by their employees and now are out $100.00 on an item we can not use. Also was not informed of the no return policy. They will not receive our business again. We will take all our hobby needs to another shop that stands behind their word. read more

Nice spot they have a nice variety of supplies I've been to this location several times and they have nice and helpful staff..

Great people and a very fun place for hobbies. Support them so the terrible Amazon doesn't make them go away.

I dont know why the low ratings but been here couple of times now and they've been helpful, or maaaybe I call first and ask,they even respond to yelp to hold it for you. read more

We had a very crazy experience. We brought our 5th Scale RC Truck in for service (FYI: Bring your own gas). During the time it was in the shop, someone broke in, smashed a window and stole only our truck!! Crazy right? And pretty unbelievable. Trust me we all thought it was crazy until we saw the video. Anyway, the owner took care of us. He located a suitable replacement car free of charge and provided a new controller. The only reason Im giving it 4 Stars is because the solution (Although it was awesome in the end) did take some work to get to. Before we left we bought our sone a really sweet train set for an amazing price! read more

This is my 2nd time visiting this store , last year I purchased 3 RC cars and today I purchased 2 more. On my visit today manager of the store helped me , he was very helpful and professional I asked him if he can fix and repair one of my Rc car while I'm waiting and he did . I was very impressed with the store and specially with the manager . I will be back for my Christmas shopping soon. Alex farman read more

0 stars if I could Rude, rude, rude !!! Walked out and bought what I needed elsewhere. read more

I posted a bad review thinking they gave me the wrong part. Then I realized that the part was correct but the part had simply been updated since I bought my car 10 years ago. They help me out and had a good attitude and I appreciate it read more

Long story short, I came in to Spend $500 plus. Walked out spending 0$. I've never been to a business that doesn't like taking money. Dont get me wrong. I wasn't looking to get ripped off. I just simply had came in to buy a product that I had been heartset and done the research on. I knew what I wanted. I knew what I was doing... The Person/s behind the counter told me was my advice to you... "Don't get into this aspect of the hobby" "unless you're a guy who likes to sit in the garage and tinker on cars before you run them that's not the product for you. Dont buy it"............... I was confused..... (He had the sale in the bag.) Turns out, I am that guy. I am an amateur in the rc hobby. One of My fav things about the hobby is the tinkering, fixing, and troubleshooting aspect. Then when asked what type of cars I have... They proceeded to try to sell me a 900$ equivalent to the car I already own. Becuase "it's so much better..." And continued to berate the rc car choices I had made for myself. I looked in this shop out of convenience. I walked out in a state of confusion. I took my business elsewhere. Dropped my money elsewhere. read more

Justin & Ramon can literally fix anything and everything. They're so experienced with RC. They even carry RadioShack parts now! Don't listen to the other reviews, this place is the best place. The manager would not let you leave this store unhappy. read more

Had a bad encounter with one of the store employees. This individual was far from being courteous and helpful. He might have been having a bad day but why take it out on a customer? I felt an air of arrogance by the employee and an attitude of 'I'd rather be anywhere else than here'. I was quite surprised at his attitude particularly when I can purchase most of the parts I need at Amazon.com or other websites. I certainly don't want to divulge the employee's name which might result in unnecessary discipline, but I doubt if I will ever be back.. This is not to say all the employees in this store possess the same negative attitude but as we all know, a bad apple can have an overall negative effect on the entire store... read more

My husband decided that this would be the year we got a model train for the holiday to go along with our Halloween and Christmas villages. We were wary of going to Hobby Town in Temecula because of the poor reviews, but decided to go in, see what they have and if they were horrible we would just leave. I'm sooooo glad we went in Stephanie was absolutely amazing. She was knowledgeable, answered all of questions, and was plain wonderful. Her customer service was outstanding. There was another gentleman who was working there, and I unfortunately don't remember his name but he was very polite and greeted us when we walked and was friendly with the other customers who walked it. It was a great experience and we left with a cool train set ( Lionel Peanuts Halloween Train set). We will definitely be back. read more

I went in to this store to Spend $1300 on a quad drone (blade). The guy behind counter was to busy talking to his friend for 15 minutes did not appear to be customer. The other guy by register would not help me. I will never go into this store again. Would have been nice if he would of asked if I needed help. Did not even acknowledge me. They lost a future customer. read more

I would give them 0 stars if I could. The customer service was absolutely horrible. The man who "helped" was rude, cruel and extremely disrespectful. He talked down to my family and acted as though he was Gods gift. We were willing to pay extra to have them repair it and he said that he couldn't because they weren't doing repairs at this time (which is understandable with it being the holiday season)...HOWEVER he stopped to fix another customers RC car that had the same problem. With the time the guy spent talking to us he could've fixed it. Also, everything is ridiculously overpriced there. Do yourself a favor and go to any other hobby store or Amazon. Overall we had a horrible experience and even though it doesn't mean much to them, we will NEVER come back to a hobbytown. read more

Love this shop it was very helpful very nice people who I feel like they care about what there doing and put there all great shop overall

Stopped by to pick up RC truck parts for my hubby and they were very helpful and looked at pics on my phone to figure out what part I needed. Did not make me feel dumb for not knowing anything! Friendly and good selection, and heard lots of expert advice being shared with other customers while I was there. read more