Can't believe I had such a positive experience at an AT&T store! Albert was so helpful and clear. I…read morewas transferring my service from an international line + porting a number and was in/out in under an hour. I even heard another couple being helped next to me with a phone upgrade make a comment about how surprised they were it was so quick/easy, so I know it's not just me!

Albert was great! Welcomed us as soon as we walk through the door and helped us with our issue…read moreregarding billing. He was super helpful. Very pleasant doing business with him!

My husband, mom and I came to Verizon in November to see about upgrading a phone on our family…read moreplan. We had Leo as an associate and we all found him to be really helpful and knowledgeable. He offered ideas and solutions that seemed to give us the best deal and service for our needs. We ended up also switching our internet provider completely from Spectrum to Verizon, which we hadn't planned on. Instead of having to do a trade in, Leo suggested we add a 4th line on our plan, which wouldn't cost extra, and this would allow us a promotional offer that would save us money in the long run - great! We came back in January because our December bill was unexpectedly much higher than we anticipated (+$120 higher). Leo was our associate again, and we were so relieved that he resolved our issue completely. While the issue was frustrating, he seemed genuinely concerned for us & he was thorough in pursuing a solution to credit our account the $120. He assured us that what he had set us up with in November was correct, and that he would correct the errors to reflect that. He did just that, and we left feeling confident. He definitely understood our needs, he never felt gimmicky or salesy, and even though we came in with an issue, we were really happy with the way he resolved it. So, we really appreciate Leo & are happy to keep working with him!

I had a very frustrating and uncomfortable experience at this Verizon location…read more In November, I came in only to review my upgrade options. I clearly told the staff that I was leaving the country for almost two weeks and planned to officially upgrade when I returned. Despite that, I was repeatedly encouraged to place the order that day. I specifically asked if there would be any issues holding the phone while I was out of the country, and I was reassured multiple times that it would not be a problem and that notes would be made on my account. While I was on vacation, I received repeated calls and texts from the store asking me to pick up the phone, despite having already explained, more than once, that I was out of the country. This was frustrating and unnecessary, especially while traveling internationally. When I returned, the store initially could not locate my phone, though they eventually found it. They stated they don't hold phones for more than 4 days. I also returned my old phone to this location for the trade-in credit, but it has now been two months and the credit has still not appeared on my bill. For comparison, my boyfriend traded in his phone at a different Verizon location and received his credit without issue. In addition to the service issues, there was highly unprofessional behavior during both visits. Two employees repeatedly scratched and adjusted their groin area while interacting with customers. One employee in particular placed his hand inside his pants multiple times in plain view, which was extremely inappropriate and uncomfortable to witness in a professional retail environment. He was also very fidgety. That same employee was also openly rude and condescending while speaking to customer support on the phone, behaving as though others were incompetent. At this point, I will be contacting Verizon directly or going to a different location to resolve the trade-in issue. I will not be returning to this store.

UPS Stores have become somewhat ubiquitous in SoCal…read more I gather some are independent and individually owned. Here, the location is near the 215 Fwy and is an easy on/off setup. The day I dropped off my return package there was plenty of parking available.

Self service worked fast and efficient. It is worth going through the self serve kiosk. Free of…read morecharge if you are doing Amazon returns. Convenient, fast, and no hassle.

This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time…read moreshe helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager!

Fast, easy, efficient. Very clean, inviting and friendly staff. Will always come to this locations…read moremoving forward.

Great service, staff is on top of it. Took great care of my request. I have been to another one in…read morePoway and didn't get this kind of service. Made my life easier when the girl in Poway wanted to nickel and dime me. This staff went above

February 11 2026 I have visited multiple Staples locations…read morein Inland, I visited this Temecula location twice , but none compare to the exceptional experience I had with Jaclyne in Staples in the printing area. I must admit that technology can be challenging for some individuals, and it's clear that not everyone is suited for computer-based tasks. Everywhere else I've been, Staples employees at either location seemed put off by requests for assistance, but Jaclyne was a breath of fresh air. She didn't hesitate to provide help, going above and beyond to ensure everything was done to perfection. Her professionalism, kindness, and genuine concern for customers are outstanding. I would gladly drive 50 minutes to return to this, location every time, as this level of customer service is truly rare and exceptional. Thank you, Jaclyne. 32120 Highway 79 South Temecula, CA 92592

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

Do not go here horrible customer service!! Pick another location. Had an appt at 10:10am waited 20…read moremin because there were others before me but then he helped another guy in front of me because he knew him and said it was just lottery tickets and to be patient. After helping me I said thank you and he ignored me

I paid $300 to have my iPhone screen replaced, and the experience has been extremely disappointing…read more Within hours of the repair, the screen began lifting. I brought it back, and while they corrected it at no charge, that already raised concerns about the quality of the initial installation. About five weeks later, while simply holding my phone with no drops, no impact, and no water exposure, vertical lines suddenly appeared on the screen. At first they were intermittent, but by the next day multiple lines appeared and became permanent. When I brought the phone back, the technician began pressing down on the screen, which immediately made the issue significantly worse. The display became covered in lines right in front of me, and I have photo evidence of this. Despite this, I was told I would have to pay for another repair. They claimed it was due to physical or water damage, which is completely inaccurate. The phone was not dropped or exposed to water at any point. These issues began under normal use and escalated while the device was in their hands. The owner was also extremely rude and dismissive. He insisted that this type of issue can only happen from physical damage, which is simply not true. The screen showed clear vertical line failure and became significantly worse when their technician applied pressure to it in-store. Instead of acknowledging a likely defective part or installation issue, they made blanket claims that do not align with how these displays actually fail. A screen should not fail like this after just five weeks, especially following an already flawed repair. Instead of standing behind their work, they refused to honor their warranty and blamed the situation on "damage" that never occurred, even after making the problem worse themselves. If this issue is not resolved appropriately, I am prepared to escalate this further through a formal dispute, including a chargeback and filing complaints with consumer protection agencies. I would strongly caution others against using this business. A one year warranty means nothing if it is dismissed the moment you try to use it.

Cracked my phone screen at the worst possible time yesterday (7:30pm after most phone repair shops…read morewere closed). My whole screen was black with green and red pixels, not only that but my phone started going crazy and butt dialing my contacts The employee with the long hair literally saved the day, he fixed the screen in under 15 minutes and still took me right before closing, and for that I am so grateful! The only reason I am giving 4 stars instead of 5 is because the screen they use at this shop is the AQ7 instead of the X07 which is what I usually get at other shops and is a bit higher quality. (that is not the employee's fault, but the company) Anyway, when I got home, I noticed the colors on my screen were muted and the touch screen wasn't working properly. Went to another shop today to get the X07 screen and good as new; bright colors and touch is normal again.

The shop has a very chill vibe to it, and the person behind the counter is easy to talk to, a plus…read morethat they were knowledgeable about their business. I came in to trade in my old iPhone for cash and after they looked it over they offered me, what I would consider top dollar for my iPhone. After which I noticed they had quite a few PS 2,3, & 4 games off to the right. They had other console games too but I was primarily focused on PS games. Found the game I had been looking for forever (Midnight Club, PS2), bought it and now I'm taking it home to get my gaming fix. Highly recommend checking this shop out they appear to be new to the area and kind of operate like a pawn shop, only not, anyways. Check it out and for best customer service ask for Marisa, she knows what's up and can help you out.

Disappointing to say the least at the lack of knowledge of the salesperson receiving my items. A…read moregood HP 27" monitor, Onkyo receiver, and Samsung VCR, all no value so left to be recycled. It seems they are only interested in newer items.