I took my daughter's phone in to have the screen repaired due to a black screen with green lines. Verizon referred me to this location, and I trusted the phone was fixed when I picked it up. Unfortunately, I wasn't able to unlock the phone at the time to verify it was working properly, and it remained locked for about an hour and a half. When my daughter finally used it, the screen had the same issue. I called and spoke with Nathan, who told me to bring it back in. I wasn't able to return the next day, so the phone stayed in my purse until Monday. When I went back, Leon and another employee accused me of breaking the screen. Instead of helping, they argued with me and refused to fix the issue. I later took the phone to another repair shop, where I was told that the screen appeared to be improperly installed, and possibly missing or loose screws. This could have caused the screen to crack later under pressure. I was also shown an error message on the phone indicating that parts were not recognized -- a sign of improper repair. Bottom line -- this place is unprofessional and dishonest. They failed to properly repair the phone, refused to take responsibility, and argued with me instead of helping. I would not recommend trusting them with your device. read more

So nice and professional, Excellent service! Taken in my electronics a few times. Definitely recommend this business!

I went in to see if I could get help with a couple issues with my phone, no actual repairs to be done. He took a few minutes to take care of them and he did not charge me. I offered to pay him for his time, but he did not charge me. I'm very appreciative. Next time I need a repair, this is where I'm going - great customer service! read more

They "fixed" my iPad with a substandard brand screen which made the screen half as bright as the first one. I asked them my it's not going to full brightness and their only response was "it's okay" wtf it's not okay, I can't see $hit. $350 for a screen I can't see. Took it to another screen place, paid the same amount and it works fine. Thanks for screwing me, now I'm writing a negative review to hopefully screw you read more

I went in today at 2:30pm to get my back screen fixed, I was told two people were in front of me that the phone would be ready at 4:30pm. I went home and came back to the place at 4:50. The guy helping was so rude and walked away without saying nothing he finally gave me my phone 10 minutes later. The back screen was lifted on the corner by the cameras and when I asked him to fix it since it's already lifting without leaving the store he gave me attitude. I had to wait an additional 40 minutes to get the screen fixed again. Very rude customer service , I do not recommend. read more

I scheduled an appointment for a technician to come to my house and repair my phone screen. After waiting all day, I found out at the last minute that they didn't have the parts and needed to reschedule for the next day at 1 PM. The next day came, and no one showed up. I didn't even get a phone call -- I had to reach out myself just to find out what was happening. Then I was told I'd have to make a new appointment through Asurion. Now I'm stuck with a flashing, broken screen that's giving me headaches. Very unprofessional experience. read more

My laptop was heating up while charging and iFix repaired the issue in a timely manner

Always a great experience!! Came in for my insurance apt and instead of the anxiety of having to Leave my phone to repair the charging port he just cleaned it on the spot 5 min in and out !!! Awesome thank you read more

I've now had 2 really bad experiences here. The first time wasn't too big of a deal and I decided not to leave a bad review. They were repairing my son's PlayStation. It was supposed to take 4 days and ended up taking 2.5 weeks. The second experience (today) is why I'm leaving this review. My wife's phone has a cracked screen and we have a warranty through Asurion. We filed a claim and Asurion sent a tech from this store to our house to replace the screen. After about 40 mins the tech told us that he couldn't replace the screen and now the phone was stuck in recovery mode. He told us that we have to bring the phone into the store, but they don't have time to look at it today - we have to bring it in tomorrow. We are not available tomorrow since we have to leave out of town for a doctors appointment that is almost 2 hours away. I told them that and they still refused to look at it today. Worst yet, we just found out that the phone will be wiped clean. UBreakiFix broke our phone, deleted everything on it, didn't replace the screen, and don't care because it's no loss to them. read more

uBreakiFix by Asurion - Broken phone - Electronics Repair Near Me - Temecula, California

I recommend this place. Reasonable prices and quick to fix, same day service. The staff were really friendly and the screen repair seemed flawless and unnoticeable. I'm a client for life. read more

Cheap parts, not worth it, ended up with more phone problems. Dropped off my iPhone for a screen replacement, it was fixed the same day. Staff was friendly and the service was good. The quality of the replacement screen is bad. The screen no longer lights up with notifications and the screen is also laggy compared to the original one. My phone battery also dies a lot faster now with the new screen. The phone camera now opens on 2x zoom by default for some reason, really annoying. Save your time and money and go to Apple to have it done right. Not worth the $220 I paid at this place. read more

This place claims that my phone which I bought directly from Samsung brand new had a stripped screw that prevents them from performing a screen replacement. They also can't follow simple instructions. I purposely never took off the protection on the back glass that came with the new phone for extra protection. I SPECIFICALLY TOLD THEM NOT TO TAKE IT OFF. when I came to pick it up.. it was not there anymore. read more

I was impressed by the service at the store and the clerk sold me a Home+ service plan for $30/month. 1.5 months after purchasing the plan, my Apple Watch broke, I filled out a claim form, where I obviously mixed up the month it broke and the month I purchased the policy, so they would not fix it. Then 2 weeks later my computer screen went blank; they would not fix it because 3 months ago I brought it in for a different problem; they will not fix the same item twice. the plan has too many loopholes read more

Came here after Verizon wasn't able to fix the issues that their un-necessary updates do to our Androids other than help them sell more phones:( :( So the guys here took the time to go thru and un-do some of the glitches caused by those completely Un-nenessary Software updates that ruin our perfectly good Samsung phone's Thank you again guys for your help.:) :) :) read more

My son's iPhone accidentally broke the glass at the back of his iPhone and they fixed it and it looks brand new they're nice and professional read more

They left a sticker on my PS5 that's left a permanent mark. Completely ruined the aesthetic of the glossy black top. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Temecula, California

Iris was very helpful in making sure my phone was delt with properly. I had just had my phone troubleshot at the Verizon store in Menifee ( longe story short they made things much worse). Iris assessed it let me know that the problem was with my network and Sim not the phone. Which iris didn't charge me for the assessment and saved me so much money thank you so much uBreakiFix. read more

Took my Samsung phone in to have the screen repaired on my own dime. Was kind of a bit higher price than I was expecting but no big deal. Even though they told me they had the part, they called me at 2pm to tell me they didn't. They had a front glass with a different colored frame. This is a spare working phone so I told them no problem put it on but I still needed to pick it up at 3pm. I get there at 315 and the phone is done, the quality of the job looks great but they can't give me my phone because the Samsung servers are down and they can't test my phone. Again, this isn't insurance work. If there's a problem with the phone I'll bring it back. No they won't give me my phone. Then the young lady helping me goes through several stages of histrionics claiming I was yelling at her, telling me that she was refusing me service (to which I replied great I'll take it elsewhere) and the cherry on top, asking another customer in the shop "am I wrong?" This poor guy looked like he wanted nothing to do with this and frankly I don't blame him one bit. Who does that? I can tell you this right now, that guy was my age and we chatted when I was in earlier. I think if she pressed that guy for a reply, he's siding with me almost 100%. I guess there's another cherry on top, they swapped the screen back on my phone in literally 8 minutes and then sent another guy out that I never spoke with once to return my phone to me and mad dog me while I stood up to leave. Some teenager. Sir, I've been to war. read more

The guys at this location are great! They were very helpful and courteous. I was a walk in, and they were able to repair my phone. Since it was only the screen protector that needed replaced, they said it would take about an hour because they would still have to run tests on the phone after replacing the screen. When I got my phone back, it was better than new. You can barely see where the phone bends. read more

I never truly realized how much we depend on our phones. My screen on my S20FE was cracked super bad, and I thought it was beyond repair. The attendant at this repair facility didnt hesitate to give me a screen replacement estimate over the phone. When I got there, the estimate was honored and they actually had the part in stock, even though my build and color combination was rare! They estimates repair to be completed the next day and they were true to their word. I am super happy to have this place help me, and they use factory Samsung parts. read more

I went in with what I thought was a cracked screen. Within seconds they had my screen protector off. I swear I don't remember having one put on! Fortunately they are very reputable and replaced my screen protector for $22. The screen replacement would have been about $145. So thanks very much! Highly recommended! read more

This is the place in town for any of your device issues for repair, advice, tech support, etc. With excellent customer service from Andrew, I was able to find out what was wrong with my phone's charging. In top of that, he gave me useful advice and information about my other tech questions. A 5-star experience! read more

The guys in this shop are nice enough, but I won't be back again. Here's why: I took my iPad 11 in because the power port stopping charging. They told me they could fix it in a day or two. I knew they'd have to use an aftermarket port because Apple doesn't supply those parts. And it was admittedly around a holiday. But they took almost a week to do the repair and the port was really tight so you had work at getting your cord in there. Within a few days, the iPad starting freezing on the Apple logo. I'd be able to reset it after trying a few times, but then it stopped working altogether. I took it to the Apple Store because I wasn't sure I trusted that these guys hadn't screwed up the device, and Apple told me I should try running it past uBreakiFix again under warranty, which I did. They kindly took it back and said there would be no charge. I was pleased that this second repair only took a few days, and it's no longer frozen. BUT my pleasure stopped at that. First, they handed the device back to me super dirty and with three stickers on the back that were really difficult to peel off and left a sticky residue. Second, when I asked what their technician thought had gone wrong, instead of acknowledging that the aftermarket port (which the rep knew was tight) might be the cause or that it hadn't been soldered in the right way, they said I'd probably dropped it causing the port to come unsoldered (in other words, instead of acknowledging they might have made a mistake they blamed the customer who never dropped it). Finally, before leaving, I asked the rep to make sure the port was capable of both charging and data transmission, as the original port had been. I did this because before bringing it to them the second time, iTunes was seeing the device so I couldn't reset or update it from my computer. The rep took it in the back, wasn't able to get a data connection, and then came out to ask me if I wanted him to call the tech for their opinion on what was happening (why ask me? just do it!). I said "yes" of course. And after about 10 minutes the rep came back to tell me the tech thought it could be anything causing the lack of data transmission. Instead of offering to look into the issue further or see if their after-market port was capable of data transmission, the rep simply handed back my device and shrugged his shoulders. Literally. Really bad customer service all the way around. This whole exchange occurred late in the day, so maybe the guys were just tired. But that really isn't an execute for such behavior. read more

First time client but was satisfied with the results. Charged the going rate for replacing the screen on my daughter's phone and she had it back in her hands in a couple of hours. Phone looks great. Thank you read more

The service was excellent, and they were very prompt in replacing my screen. I was able to resume using TikTok within two hours.

Ty Leon and Kevin for fixing virus on my Google Pixel new phone.. the virus migrated from the old phone I had which was a Samsung. Thank God we didn't have to do a factory reset I really appreciate your help read more

Made an online booking and called the shop to confirm day before. They confirmed time and they could get my repair done in 45 min to an hour. Turn up and a guy with the a personality of a brick seemed like he didn't want to help me. Questioned whether I actually had a booking. Then questioned me on price I was quoted, I showed him my email confirmation and then he told me he was busy and would have to pick up at end of day, some 5 hours later! Hard Pass.... read more

I shattered my iPhone a couple years ago, went to a uBreakiFix in Bakersfield good service but the 2 guys were somewhat nervous in fixing it... but they got the job done.. I say this because, I shattered my phone 7 months ago, and recently the LCD was glitching finally so I took it in to this location Ynez Rd, Temecula... and David really came in Clutch! I explained any questions I had, how to go about It with my Phone Insurance, he was calm, cool and collective, and was SO CONFIDENT in fixing my iPhone. Fixed it so quickly! No issues. Really good service and definitely recommend. read more

This is closest thing to get to leave review for ASURION, first part of name True!!@ STOP LISTEN UP !!!!!! DO NOT PURCHASE THIS INSURANCE, I GOT IT FOR MY CELL PHONE, FIRST THEY push you off pain it's manufactures warranty then when it's not I come back to them they put me through the ringer and at the end they say that I purchased it the wrong way and it's not covered I told them you should have told me that when I paid for the insurance policy when they asked me how I purchased it and I spent two hours going back and forth and they kept coming up with excuses not to fulfill the insurance coverage so don't even think about using this Asurioncompany it's a fraud read more

Fixed my phone fast and hassle free, as well as walked me through the process to help make sure my insurance claim was correct.

Can't fix phones within the time frame they tell you at drop off. Multiple ppl in Lobby waiting over 2+ hrs for a screen change. Not worth the cheaper price. read more

This place is seriously legit ivy was the young lady who helped me out she helped me fix both of my camera lenses that were cracked on my iPhone 13 Pro Max the finished product was amazing phone just like new again if your phone is damaged at all via a cracked screen or cracked camera lens this is the place to go for sure you won't be disappointed read more

I brought my phone here a week ago to get one of my camera lenses fixed. They said they could absolutely do it on the phone so I drove over and waited for about 6-7 minutes until someone greeted me in store, while they were in the back they were using profanities and saying that nobody tips them. While I was waiting they were also on a phone call where it sounded like they lost a customers cell phone and they needed to go find it. After the work was done to my cell phone I noticed my camera wouldn't focus correctly and then I few days later noticed it had cracked right after I got it done. I went back in a week later to see if they could fix the issue and they could but he said he would have to charge me again. I mean it's only $40 but I asked why. I also asked if the work was guaranteed and he said yes but they were going to do it since it cracked. lol that's the whole reason I'm there. He refused to give me a refund and guarantee his work and he also refused to give me anyone's phone number higher up than him. read more

Great service, reasonable pricing and had parts in stock.

Have been here once before and service was awesome, basically made my phone brand new for 400 bucks. I just went again yesterday for a charging issue (also have a broken rear glass note 10+, but i didnt really care about that), thought a new rear glass would allow me to wireless charge at least. The guy (sorry dont remember your name but tattoos and rode a motorcycle in) cleaned out my charging port and fixed my problem that had me wanting to smash my phone against a wall for the last 6 months... Thank you thank you But let me know when the black rear glass comes in still read more

Will be returning for future repairs. Highly recommended. Top tier service. Top notch price. read more

uBreakiFix by Asurion - Ubreakifix coming clutch!!! Fixed the faulty HDMI port on my PS5. Top speed, service, professionalism, and satisfaction!!! Thanks, y'all! - Electronics Repair Near Me - Temecula, California

Picture this! You wake up, the first thing is to check your phone for messages and calls. But this time you see a large, yellow triangle with an ominous message with a flashing screen. An intense fear overtakes you as the lump in your throat sinks to your stomach. This will be a bad day. You say a prayer for divine intervention and make the call, expecting the worst. And then you talk to a tech angel at ubreakifix. Megan you made me whole again with incredible customer service and professionalism. I left the house and went to her office and she brought my phone back to life within 10 minutes, and at no charge. It was a minor problem causing my major headache. You rock Megan. You are much appreciated. By the way, I also saw her associate Ivy with a major business customer. So impressed with this team. Thanks again. I will spread the word. read more

This was the second time we have used these guys and they are great at what they do. Very helpful and knowledgeable. Both times we are pleased. I mean i hope I don't come back because I don't want my tech to break but if it happens we know where to go. read more

I'll make this review short and sweet. I worked with Andrew and he was amazing. He was helpful, smart, and knew what he was doing, and he worked after hours to expedite fixing my phone. When I got frustrated at what Samsung told me, I'll admit I lost my cool with him. The entire time he was polite, professional, never lost his head, and still worked hard to help me out. His work ethic and professionalism is hard to come by these days! They did an awesome job here! read more

Brought my daughters iPad here to get the screen replaced. Charged me $100 and a week later the home button stopped working and the screen started cracking. They clearly use CHEAP aftermarket parts. Absolute junk! I have a very durable case on her iPad and when I started to take it off to inspect the home button the screen literally cracked I put minimal pressure on it. Don't waste your money here. read more