Had my child's iPad mini that had a cracked screen which seems like an easy enough repair. I dropped it off on Sunday, with an explanation that it was going to be overnight due to ensuring everything adhered back together properly, with the problem area usually being the corner. I was fine with that, really, and I totally get it.
I went to pick up the iPad mini today and at first glance, everything looked A-OK; the glass was replaced and there was no signs of the cracked glass. Upon further inspection though, it seems as though the repair went awry when trying to reassemble my child's iPad. It looks as though a novice used a Dremel to hack the corners, exposing a space between the glass and LCD and the internal components. I brought this up, and the explanation was that it (the replacement glass) wouldn't have fit because the frame was bent, so they had to do what they did to the frame.
I'm not one to cause a commotion, I had no close up photos to prove the condition of the iPad when I brought it in, and was in no mood to press this issue as I'm probably buying another iPad for my child within the next year or so. I left, somewhat exasperated, and it bothers me that this happened the more I think about it.
I would've liked some form of communication if they were going to Dremel the frame. At least I would have known, but all I was told was that they needed to keep it overnight because of the glue and adhesives. Also, I'll let you decide, based on the pictures, on the degree of butchery that went on to the frame of my child's iPad.
Customer service was acceptable, they did give me a $35 glass protector for $15. Unfortunately, I have no leg to stand on, am in no mood to fight, and will be taking numerous close up photographs if I ever have to use a service like this again, although I shall be using another repair shop.
Update 8/14:
After I wrote this review, the owner, Mohammed, called me to inquire as to what happened with my service. After explaining to him the situation, lack of communication in regards to the dremeling that happened, he informed me that he had a conference call with all parties involved in my situation there- his wife, who was working the counter and the technician who worked on my iPad. It was obvious that the service I had received was not of the quality he expected as a business owner. Mohammed was very adamant about correcting this situation, and he did. I brought back the iPad and he replaced the back/frame of the iPad. I am not one of those customers that would have demanded a mint backing/frame, and the replacement frame was more than acceptable to me.
Overall, I'm very happy this situation was remedied, even though the owner had to get involved, and took a few more days to do so. I was very impressed with the level of commitment to customer service by the owner, Mohammed, and his commitment to correct this situation. These particular attributes by him have impressed me and indicate to me that his heart is in the right place regarding his customers, and he is not in business to just take your money and run, like many other unscrupulous business owners in these types of ventures. read more