Wayne, Words cannot…read morebegin to describe the process from start to finish. I had a 512GB sd card that went bad a few days ago and I was frantically searching for places to assist in this recovery. I sent out a yelp project request and Wayne was one of the few people that was willing to take on the request. Mind you I asked on a weekend and Wayne said to bring it on in for an evaluation. WITHIN MINUTES, saw it was recoverable and so the rest is history. Wayne and his team made sure I knew what was going on through reports and multiple phone calls. I paid additional for rush but STILL ALL WORTH EVERY CENT. Exceeded the standards for sure. Best part is not only the level of service and hospitality, but my data has been saved. So thank you very much Wayne and your team! It may sound as if I'm overexaggerating but honestly come to Wayne and his team and you'll understand where I'm coming from. I will return for future recoveries! -John

I needed to recover important data from a flash drive that had stopped functioning. When I…read morestarted calling around for help, I was floored by the cost estimates I was getting. Then I talked to Wayne at Data Recovery Man (aka Alandata.com). He quoted me a very reasonable price and told me to bring the flash drive down to his Santa Ana shop for an evaluation. I took the device down to Wayne, and barely a couple of hours later I was back in my office WITH MY RECOVERED DATA. To say I am a happy and satisfied customer would be a monumental understatement. Great Service for a very reasonable cost. Thanks, Wayne!

Beware and run away from this fraud!…read more I called Tim and spoke to him about my hard drive issue. I had installed a backup software and it supposedly ran my hard drive so hard that it caused a malfunction. I told him that I took my drive to another local technician and that guy thought it was it a connection issue where it plugs in. But a day later, that guy said it was not and something that he couldn't work on. That's why I contacted Tim because he had better technology to work on newer drives. When I brought the drive in, he looked at and didn't see any visible issues with the physical aspects of the drive. He bragged and boasted about how he's gotten 99% of his customers data back. He talked about how he works with 2 types of people- those who want their data back and those who go through all lengths to make sure their data is lost. At the time of drop off, Tim said he was waiting for a new board to be delivered, that was OUT FOR DELIVERY at that specific time. He would know by the end of the day if he could get my data back, and to stop panicking... everything will be fine. A week went by without any communication so I called him for an update. He hadn't even started my job yet. He blamed it on slow delivery and "the war in Russia..." I called another week later and the new board finally arrived and that he would need a few days and my drive would be ready. Another week later and he said he had to send my drive to the FBI in West Virginia because his new board was not working. I didn't realize the FBI was 'for hire' on data retrieval. Funny, right? It was Friday and he said the drive would returned on Monday. And yet, still no update until another week later. My hard drive is all of sudden broken and none of their tools can help retrieve data. Tim says a "microscopic " scratch and break is why my data cannot be read. He sends me pictures of the broken piece. I can see it in the photo and he would have seen it when I dropped it off. So now he blames the original technician. My drive was NOT broken when I dropped it off but it was returned broken to me. Tim is full of fancy stories...retrieving data that has been smashed by hammers and run over on purpose by cars, thrown in lakes and dropped down 15 stories! He works for the "FBI" and can get any info. Yet...this tiny little scratch is preventing him from getting my data. I think his stories are fake! I don't think he even attempted to get my data. Tim kept saying to me "it's gonna cost some money..." I make tons of money and was willing to invest whatever I needed to get my 2 years worth of data back. Maybe Tim thought I couldn't afford it or maybe he just likes to tell stories. He made matters worse. He is not a professional. He just a guy that copies data and actually lives inside his office with his mattress and curtains. Thursday, March 31- First attempt to pick up my drive and he's not there. I call and he answers in a perky tone, then when I say my name, he's all of sudden changed his tone and he's sick. But he'll be in tomorrow Friday. Wednesday, April 6- second attempt to pick up my hard drive. I call and ask if he will be there and he promptly says YES! Then asks "who is this?" And soon as I told him who I was, he said "I won't be in until much later. I'm still fighting a cold. Like 330pm." I guess that's when the cold is scheduled to end. He said he's going to send me the drive with a tracking number. But given his history of poor communication, I didn't trust him. So we drove over anyways and I had my husband go knock on his door. And guess who's there? Yep, that's right...Tim answered the door for my husband and my hard drive was sitting on the desk. I should have listened to the other reviews. Let's face it...not everyone has great reviews when it comes to data retrieval. I took the one with less risk and as it turns out, these issues with Tim are way more common. I messaged other people who got the same service from Tim and they all said the same thing...delivery, wars, FBI, and a little scratch all got in the way.

My hard drive stopped working unexpectedly. I took it to Data Retrieval in hopes to recover years…read moreof precious photos and data on the hard drive. Tim was so kind and patient, and went above and beyond my request to try to recover data lost, updating me as he worked on the drive, and gave me a fair price. He also took time to explain why the hard drive wasn't working and answered all questions. I highly recommend Tim's expert service when in the need of data retrieval.

I came to Alan data for 2 hard drives that no longer started up. Initial intake was quick and…read moreimmediately you were given a text and email confirmation. After, I was updated with the progress. After it was completed, I could not get it to read on my Mac. Wayne was able to confirm there was a bug within the os . He without hesitation, took back the hard drive and re formatted it. He also spent almost an hour over the phone to try and diagnose the problem. Customer service was above and beyond. Another note to add is that though I belong to the newer generation, my tech experience is very little . He was never condescending. Overall, I would definitely come back should I have another problems with my data!!

I needed to recover important data from a flash drive that had stopped functioning. When I…read morestarted calling around for help, I was floored by the cost estimates I was getting. Then I talked to Wayne at AlanData. He quoted me a very reasonable price and told me to bring the flash drive down to his Santa Ana shop for an evaluation. I took the device down to Wayne, and barely a couple of hours later I was back in my office WITH MY RECOVERED DATA. To say I am a happy and satisfied customer would be a monumental understatement. Great Service for a very reasonable cost. Thanks, Wayne!

Tim is a great guy to work with. He's got decades of experience with hard drive repair and data…read morerecovery he helped me fix the board on my hard drive and it's working like new. He finished the job in like a day or two as well so he's really quick. It's getting harder and harder to find people like him who can and will do the work to fix hard drives. Seagate and other hard drive manufacturers don't care about your data, if it breaks, they won't fix it. They'll just ask you to buy another one and prop up their share price. All I'm saying is that you'll get family friendly levels of customer service with Tim. He won't price gauge you like the big hard drive companies will (talking $800+ with the big corps that do this work).

These guys know their stuff. I had a hard drive that failed back in September, with a TON of…read moreimportant data on it (I know, back it up... doh!) It suddenly started clicking and wouldn't connect to my computer. I had hours and hours of video footage and live/studio music on that drive that we irreplaceable. I called several companies and they all wanted to charge way too much money. Then I found RMLD DataRetrieval in Temecula. They evaluated my hard drive for free and got back to me with a quote within a few hours. The process took a couple of weeks, but I got ALL OF MY DATA back and it was literally half the price of what some other places were charging! There were a couple of damaged files, (only 2 out of thousands) but they were things I didn't need. When I talked to the engineer he said he trained FBI agents on how to do Data Retrieval too! Wow. I'm writing this post now because one of my business partners had a hard drive problem a few weeks ago. I told him "DON'T MESS WITH IT, Take it to RMLD Data Recovery services. He did and now he has all of his data back too. I most definitely recommend these guys. Great work!

They walked me through the issue first, then made a full copy before touching the damaged parts…read more Even sent me scrrenshots of my folders mid-way, which honestly put me at ease.

Chris Andreozzi and Artin are exceptional! Steve Hodges as well.read more

We love Helixstorm, they deserve 10 stars! It was Monday…read moreMorning, the team arrives bright eyed and ready to work. We first notice our machines are off, there was a power outage over the weekend. Slowly we reboot our office and discover that our server is non responsive, dead in our minds. Our firm cannot access our network based programs - and let's face it, that's all of our programs - we were at a standstill. Do we send people home? Cancel the days' appointments? Turn the phones off and close the blinds to hide from our clients who need information NOW? No! We called Helixstorm and explained our emergency. Nathan came out immediately and analyzed the situation. Our server wasn't dead, it just needed a part (that isn't carried in stores of course)! Nathan ordered the part, it was delivered within 2 hours, and Nathan cut his own lunch short to come and install it. Our office was up and running by early afternoon, no appointments were canceled, nobody was sent home for the day, and we could access client information once again! The team at HelixStorm are phenomenal and we are so relieved we hired them to take care of our firm. With all the technology in today's business environment it is essential to have a strong team of IT professionals to keep you up and running, HelixStorm is that team, Great Job guys!!! -The FAS Team-

I was recommend to Lyle through Temecula Talk, after I posted asking for recommendations when I…read moredropped my phone and smashed the glass pretty good. I was happy to hear I could come in right when I was off work, and only took about a half hour! Lyle & his wife offered very quick service, are professional, reasonable prices, and very nice :)!! Highly recommend! I have horrible luck with my phones breaking, so I'm sure I will be back!

This is "MY" First-Hand Customer Experience regarding their "Service". Yes, my "First-Hand"…read morecustomer experience regarding ZombGeek's Customer Service. One doesn't get any more "First-Hand" than being completely ignored. So, a one-star for service from me. I made a simple call recently, provided my return number, asking for them to let me know if I could schedule an appointment for a computer service the following day. No Response, and I'm not talking about 24-48 hours later, but no response what-so-ever. Take it for what it's worth. In today's day and age, if a customer or potential customer called me, my service would have returned that call within 24-hours.

Spencer was awesome and excellent and service was amazing. I…read morefelt that I was taking care of always

We went in to get an iPhone fixed. We could hear sound but the screen would not illuminate…read more They responded quickly and communicated clearly. Replaced the screen and had us out the door in 15 mins. Fast, friendly, reasonably priced and quality service.

If you are in the temecula area give them a buzz, very responsive and quick and knowledgeable to…read morewhat I needed .. They are open for business during COVID19

I called to have my Samsung 9s plus battery changed. They came out to my home the same day and…read morechanged out the battery. Took only 30 minutes. Fast service at my door at a great price. What else can you ask for? I will be calling again for my phone or computer needs.

Good service good price Sean was very helpful and very respectful. I will for sure bring more stuff…read moreto him.

I put out a project for a phone screen replacement on Yelp and received a response from Smart…read moreRepair. The quote was comparable to other places so I decided to go here because it was closest. The total was exactly as quoted and the repair time was estimated to just 30-40 mins. Service was friendly. I would recommend to others and will return again if the need arises.