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    The UPS Store

    3.3 (106 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Sarah G.

    This isn't the UPS store I usually use, but I've now used it several times to drop off Amazon returns. This particular store is located in the Vail Ranch Center, with Stater Bros, Rockin Ramen and Hana Sushi. Each time I've been there has been a mid-afternoon weekday, and each time the line has been out the door with only one or two people working. I just waited 15 minutes in line today with a simple shoe return, having opted for "no box or label required", where you just show the return code. When I finally made it to the clerk, who by the way, had a scowl on her face and didn't even greet me, she wouldn't accept the return without a taped up box. She was quite curt and when I explained the return didn't require a box, she only said I could buy one there! So the only pro I can think of for this UPS store is that there is plenty of parking available. Cons include long lines due to being understaffed for the times I've been there, as well as unfriendly and unhelpful staff. I'll be avoiding this UPS in the future.

    I dont know if you guys know this but it doesn't cost $4 to email something, the paper used for the label doesn't even cost $4 for the whole box. This place is a joke don't come here whole time cashier just kept interrupting me I didn't need help i needed him to listen.

    Mark D.

    This is a good alternative to the usps, lines are shorter for sure. Prices are competitive and sometimes there not, very surprising I have to say. Been shipping there four times. Fifth time the price was out of the park, so I walked out and back to usps to save eight bucks. If you have an idea what the rates are you can know right away whether good or bad. They do packing service also and assorted other services. They also sell boxes and shipping materials like tape and what not. Service was good no complaints there. Located in the Stater Brothers shopping center.

    Manger "Amy" taking it upon herself to stalk and mock this review and every review I've ever posted.

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    6 days ago

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    3 months ago

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    4 months ago

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    9 months ago

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    3 years ago

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    10 months ago

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    10 months ago

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    11 months ago

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    3 years ago

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    1 year ago

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    7 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    Got there early on a Saturday and the lady working there was helpful and patient as I needed to ship a box out of state

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    6 years ago

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    7 years ago

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    3 years ago

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    4 years ago

    The manager at this place is awesome, she is understanding and very sympathetic. Had a great experience coming to this place.

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    5 years ago

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    3 years ago

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    5 years ago

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    6 years ago

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    Ask the Community - The UPS Store

    Is it true I can get a passport photo taken there?

    Yes the team at this location are so helpful you won't have an issue

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    I've worked in customer service for over 15 years and it's always a breath of fresh air to come across people like Darius.

    Mentioned in 6 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated May 2026

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