I went to pick up a shipment of wine. I was helped out quickly and the clerk was very sweet and efficient. What impressed me the most was when I went to leave she ran to the door to open it for me, not something you see very often anymore. Really left a good impression. read more

Such terrible service from this location by some pink-haired employee. If you want a store with reliable hours and to be treated with respect, go elsewhere! I came to this UPS before 6pm, and the employee was locking the door on me as I was walking up. On the door of the store, on weekdays, the store says it closes at 7pm, so I wasn't under the impression that I was under the wire or anything. I asked the employee if they could help me out and let me in since it was before closing time and they lifted their hands up saying, "There's nothing I can do!" I asked them if they could refer me to another location that would be open 7pm and not close early before their posted time like this location and they said, "I don't know, look it up!" Of course, this was still all before 6pm. I've never encountered someone so rude working in customer service and shows a bad face for the company. read more

Very nice staff, but I had forgotten about their exorbitant pricing and went back today with some small... SMALL... light Xmas presents to send to Virginia. $71 + the box. So I went back the one on Rancho California and saved myself $30 for the same package and destination. I'll remember in the future. #NeverGoingBack read more

We needed a notary for several documents, but as soon as we started, customers started lining up for the other two employees. Like 8 people just walked in almost at one time! The staff kept their cool and their sense of humor, and everyone was assisted in (to me) record time! Congrats to the staff, especially Essence, the notary. read more

This isn't the UPS store I usually use, but I've now used it several times to drop off Amazon returns. This particular store is located in the Vail Ranch Center, with Stater Bros, Rockin Ramen and Hana Sushi. Each time I've been there has been a mid-afternoon weekday, and each time the line has been out the door with only one or two people working. I just waited 15 minutes in line today with a simple shoe return, having opted for "no box or label required", where you just show the return code. When I finally made it to the clerk, who by the way, had a scowl on her face and didn't even greet me, she wouldn't accept the return without a taped up box. She was quite curt and when I explained the return didn't require a box, she only said I could buy one there! So the only pro I can think of for this UPS store is that there is plenty of parking available. Cons include long lines due to being understaffed for the times I've been there, as well as unfriendly and unhelpful staff. I'll be avoiding this UPS in the future. read more

The UPS Store - Shipping Centers Near Me - Temecula, California

I dont know if you guys know this but it doesn't cost $4 to email something, the paper used for the label doesn't even cost $4 for the whole box. This place is a joke don't come here whole time cashier just kept interrupting me I didn't need help i needed him to listen. read more

The UPS Store - Shipping Centers Near Me - Temecula, California

My favorite UPS. I won't go anywhere else from now on. I love how friendly and helpful they are, always trying to save you some money or make things more efficient. Great customer service all around. read more

Whatever you do don't deal with Agnus she has a really bad attitude horrible customer service skills . She is very short in conversation and rude . No patience with customers whatsoever. read more

Every time I walk in here I NEVER get a greeting! But, the people that walk in after me always get a greeting. It's so sad and life is unfair. No one knows what other people have been through so I'll let it pass and just continue my review here... It's a tough world we live in and so we should shower the love and kindness all around regardless of race or gender... Easier said than done right? Well, it would be easier to do if everyone has the same opportunity to go to an institute for higher education so that intelligence can take over ignorance... Just my wishful thinking so basically UPS service was a no bueno for me. The people that were being helped seemed to be such there forever. One girl was asking the other girl how to do this... hmm... Looks like there's still in the process of training... Anyways, I had a chance to go to the UPS in Corona and they were excellent! So I would recommend this location for people who are PATIENT only otherwise you might suffer by coming to this location... Hasta la Vista! read more

I normally go to this UPS store location for their finger printing services. Today I went to the UPS store to do an Amazon return. We looked online and saw that the store closes at 6pm. We arrived a little bit before 6pm to find the door was already locked. I saw a customer in there with two associates. I asked if I could just drop off the package and told them it was already label and they just nodded a no to me and then ignored me. I had to go to the UPS store off of Ynez to drop off my package. Luckily the Ynez location is open later. read more

This is a good alternative to the usps, lines are shorter for sure. Prices are competitive and sometimes there not, very surprising I have to say. Been shipping there four times. Fifth time the price was out of the park, so I walked out and back to usps to save eight bucks. If you have an idea what the rates are you can know right away whether good or bad. They do packing service also and assorted other services. They also sell boxes and shipping materials like tape and what not. Service was good no complaints there. Located in the Stater Brothers shopping center. read more

The UPS Store - Shipping Centers Near Me - Temecula, California

"Amy" the manger just laughed at this review and all my other reviews. Actually took the time out of her night to condescendingly mock a customer and not even try to make it right. I hope you have a great day Amy! Welp, tried one last time to use this Ups's service. Just a bunch of untrained, forgetful employees that keep up charging you after you have already agreed on all pricing. They also make endless mistakes having you go back and forth. It's not rocket Science to ship a package when all the details are provided for you. I will never come here again and I encourage anyone else to try other shipping methods before settling with this poor developed business. My package better get there with no issues. If not I will not even waste my time contacting that store. I will go strait to corporate and have them fix the issue on my end and hopefully on this particular locations end. Unexceptionable, pull it together. read more

The UPS Store - Manger "Amy" taking it upon herself to stalk and mock this review and every review I've ever posted. - Shipping Centers Near Me - Temecula, California

There we three employees as I walked in and there was a sign on one of the registers that stated "no Amazon codes". I responded "Uh oh, am I out of luck" at which point one employee says "no that's just on the one machine." The other employee states "Ohhhh noooo, you wanna go somewhere else". At which point one of the other employees starts stating "uh.. she is joking". Was very awkward. read more

I write this review with tears in my eyes because this store FAILED me and my family! Not only did you fail to ensure my package of breast milk on dry ice was picked up correctly, you failed to meet your mission statement as an organization. All you've done is create a claim and suggest I call corporate. This enormous mistake should never happen and is a direct reflection of UPS' lack of ensuring its employee's are performing their job duties correctly. Whether that be through annual training to ensure employee's remain current with your policies or upon hire. UPS, you failed to do your job and now my child has to go without. Whoever failed to scan my box needs fired or repercussions. Let this serve as a reminder that people rely on you to ship and handle their most prized possessions. read more

This store is such a mess. I understand that it's Christmas, but they were literally throwing people's packages on the floor and they were in piles all over the place. I heard one employee ask another what a certain pile was for and they responded "I don't know." I gave them two Amazon returns, and the put the packages with loose labels in one of the piles on the floor. I found out it has still not been shipped 2 days later. I don't know if Amazon will even receive it. There were 3 employees working but only 1 helping at the register, with a line of 10 people out the door. The two ladies not at the registers were rude and unhelpful. Won't ever go back to this location. read more

UPS totally "SUCKS" A delivery driver did not leave a package I have waited a week for. I was home and waiting. I have a bell on my gate, but he did not ring it. He just left a we missed you note. Every "Customer Service" number on the notice was to a computer that wanted me to sign up for there service. I said "AGENT" six times and the computer hung upon me. The local UPS store manager and Supervisor were off site and a trainer was the only one who I could talk to and he had no clue how to help me. After 30 minutes of listening to computer voices that could not help me I called back to the local store and spoke to a Lady that gave me a direct line to a Customer Service Representative who logged my complaint and took my information for delivery tomorrow. This is not good customer service; this is in fact why I do not use UPS and never will. UPS "SUCKS"!!!! read more

Horrendous service!! Complete rip off on top of it. Charge $5 to print an Amazon label?!?!? WTF. Attitude that I even walked in the door. I hate having to give it one star. read more

This UPS store has an entire staff that hates their day job. I've unfortunately dealt with their subpar behavior on more than 4 occasions. Even when expressing my disappointment and discomfort with their crappy selves, they really didn't have a single brain cell move to correct the situation. They don't know their products and services. They have an issue with amazon returns. Every thing is an issue for them to do, from taping up a package to slapping the shipping label on it. It's really sad. I've dealt with the disgruntled employee That has a tattoo sleeve, the Asian girl and the girl with black curly hair and brown eyes - I know they're brown because the poor thing rolled them twice while talking to me. I only use these descriptions to provide context to who is giving horrible customer service. I do not have their names because they also hardly wear name tags. They ALL suck at what they do for a living and if they don't like it, they need to change their career choice so they can be happier. It's the poorest representation of your UPS store and it happens OFTEN. read more

Worst service ever young girls don't know how to treat customers extremely dismissive attitude like I'm just another number didn't bother to acknowledge the customer. Worst attitude I've ever experienced. read more

This place used to be reliable and provided good customer service until recently. I'm sure it had to do with the turn over during Covid but it seems the recent hires could care less about whether they're doing things correctly. I subscribe to a box here for more than 3 years and I've seen customer service really take a dive. read more

I've been coming to this UPS store for various shipping needs, etc over the years and each time, they've simply been amazing. All the staff members are polite, professional, and go well above and beyond the call of duty to ensure their customers are well looked after. Michelle is fantastic! Thank you all! read more

Fantastic customer service experience today. Don't think I can thank the team at this store enough. They went out of their way to assist me with several different matters. Great stop if you need any notarization/livescan/other printing tasks done. Thank you to Liliana, Stephanie, Lessly, and Essance for your hard work! read more

Just waited 20 minutes to do one return. Management needs to have more than one person working when the line is out the door. That's just unacceptable! read more

Can I give 10 stars???? NO???? Rats!!! Everyone here is sooo friendly and helpful... Some even call me (Bruce) by name.... And you know who that is???? Kitric of course!!! But now let me tell you that... Amy, Annie, Matt, & Darius are ALL amazing. So amazing that I hear the boss is going to buy them all a cup of Starbucks Coffee for having their names listed here. And I'll be back to check on that!!! Just kidding, sort of... Ha ha!!!! Thanks to y'all for being so awesome!! read more

Got there early on a Saturday and the lady working there was helpful and patient as I needed to ship a box out of state

Excellent customer service. Quick and efficient. I go there a couple times a week and service is always great. Amy was excellent. read more

SERVICE SUCKED AT THIS STORE TODAY!!!! Overcharge, incompetent, can't process my order because I wouldn't give my telephone number. That's my right. I'll take my business elsewhere. Don't go there if you want to mail something out that involves them printing a label. You have to give up your telephone number. That's a bunch of BS. They just want to send you a thousand promotional flyers via text or call you. No thanks!!!! NO STARS! read more

I spent a small fortune trying to overnight tamales to my brother in Florida. When I track the package, they show that it's still at the store, but the store claims that they don't have it. It should have been delivered today. I can't get an update from the store or the UPS site, because they redirect me back to the store. So I called and spoke to someone at the store named Amy when I realized there were no updates on my package at 10:00 am. Amy told me she would call the UPS hub to get an update and call me back. No one called me back. So I checked at 5:50 pm to see if it had been delivered. Nope. I call the UPS store, was hung up on twice, and on the 3rd try, I finally get thru. Amy told me she was busy and hadn't had time to call yet. Really? I spend nearly $200 to overnight a package, and you're too busy to help me? Grrrrrrr! Next time I'll use FEDEX. read more

I went in for a livescan. I handed Essence a paper with my company's billing info so that I would not be charged double for the processing fee. Essence looked at the paper, said "I don't need that", and proceeded to fill out information on the livescan form. Too bad she neglected to input the billing information.. I was charged double for this service and she refused to refund me for her mistake. Terrible service, bad attitude. read more

The manager at this place is awesome, she is understanding and very sympathetic. Had a great experience coming to this place.

I work long hours as a nurse and I rushed here to drop off a package on Christmas Eve prior to my shift. I called and they said they closed at 4pm. Arrived at 3:52 and their doors were locked. I could see them behind the counter and they saw me and shut off the lights and walked into the back read more

One star to make sure my feedback is read. They notarized a document and we needed extra information added to it. My husband tried to get it fixed and they asked him that I have to be present. We went back for a third time and the lady that originally helped us the first time wasn't there. A young woman and an older one were so unprofessional and extremely rude, in the end they didn't add the information we needed and didn't refund our money for a document that will not be accepted. Don't even bother to have anything notarized in this place. read more

It's the holidays and stores are busy. The UPS Store associate handled the pressure so well! I have to commend Lessly for her knowledge and her patience! She helped me with my first LiveScan Backround check and fingerprints while helping a coworker with a return service lable and keeping the customers in line updated. Thank you for helping me Lessly! I appreciate hard, knowledgeable employees such as she! read more

On a recent visit, Matt made my experience a stellar one by providing me with excellent customer service! Thank you for being fast, friendly, and efficient. I was back again this week and had the pleasure of being assisted by Amy and Annie. The service was incredible once again. Thank you, Amy and Annie for going above and beyond to make my day! read more

Amy at the UPS Store on Temecula PKWY was a god send. We were notarizing our escrow paper work and our realtor only advised us to do one document. We needed two documents notarized and Amy noticed we were missing the second document. She advised us to do the second document and she was right. Our realtor later apologized to us as both documents needed a notary. We were on a short timeline for this paperwork and not having both documents notarized could have stopped our escrow. Thanks to Amy we are on track and will close escrow! Thank you AMY!!! read more

Someone stole my package. Amy did the transaction. It never was scanned and stayed in the store for some reason. Plus charged me $126.90. Real crooks. And now act like they never seen me before (amy) Present for my daughter. Stolen. read more

Monday June 29th Waited in line, saw a young Asian woman behind the counter toss a package haphazardly behind her once the guest left. Looked similar to the one I would be dropping off. Got to the counter 3:51pm to deliver my pre-labeled package (iPhone I needed to return) and asked the same young lady, "please don't toss my package like you did that one". She pauses not knowing what to say and then looks at me and replies something to the tune of "as long as you know the delivery drivers going to do the same thing". I sternly told her "as long as I don't see him do it". If I'm at a restaurant and see a server spit in my food and say, hey please don't do that, and he replies, as long as you know the cook is going to spit it in it, does that sound like an appropriate response? Take a little fucking responsibility. read more

The manager Amy is so happy. You could tell she was smiling even though she was wearing a mask! So nice when people that actually enjoy working with customers are in the right jobs! read more

Michelle needs a new day job! Rude, Chatting, and ignoring everyone waiting in line, while chatting and walking outside with a friend. Not sure how long she's been there giving poor service, but the Owner needs to send "shoppers" to the store and take a more active role in her declining investment. read more

Rude Employee - Lacks Customer Service Skills Needed a Financial Documents Notarized so we went to this UPS Store because of convenience of the proximity to our house and Notary there on Saturday - late December 2019 . 1st Visit - Went and got document notarized by Annie. No problem (it seemed) came home and uploaded Form to Financial Institution. Received Email from Institution that several required lines of information were not filled out properly by Notary. Okay no big deal it happens I can just take it to Annie to correct. 2nd Visit / Call - Called the UPS Store on 1/6 mid morning and asked if Annie was there today and explained what I needed. Again I asked is Annie there today she says she is Annie and come in before 6pm. Went at my lunch to the store. Michelle helped me and she said Annie is in back let me get her. She talked to Annie and she indicated Annie said all is correct - Michelle tells me this I explained here is letter - took back to Annie to see - still Annie did not come and help me and said all is correct and will look at after her break in 20 minutes - well I had to get back to work - It would have taken her all of 10 seconds to correct her mistake. Annie's Rudeness and lack of Accountability, seemingly thinking she makes no mistakes or oversights does no sit well. She could not take the time to help correct her own oversight. Although Annie might not think so or care, These documents are very important to me and my family. Needles to say I will be going elsewhere from this point on, even if a further drive, for anything I need notarized. read more