I've never had issues here. This time, I needed notary and Frank was very helpful. I did not have…read morean appointment but he was able to squeeE us in for some signatures. $15 for what we needed.

$2.00 for a piece of tape to seal the package? Ridiculous the roll doesn't cost you that. Walked…read moreout didn't say a word. Yeah I know the cost of supplies yada yada yada. I'll make sure to tape up my boxes and affix the label before dropping off. Yelp needs to add a zero star!

The service at this place is second to none as you enter you're immediately greeted by the most…read moregenuine people. They make you appreciate good service and always a smooth and easy transaction when I'm there. Highly recommended coming here for all things mail related

Very rude service. A price was clearly marked on an office item and shown. Not only was the price…read morenot honored but the man (Indian descent) was rude by ripping up the package. This man may have only lost a few dollars from this transaction, but lost a potential long term customer. Go elsewhere for your packaging services!!

Great place! Friendly staffs. Always give amazing service. The best Postal Annex in town.read more

Went there to mail a return and presented the person behind the counter the address. They recommend…read morea method of shipping that does not deliver to a P.O. box. Now my package is lost and I am no longer eligible to return it even if it is found. The guy at the counter was nice but when he asked for help a stinky old dude came up and gave me a refund for shipping. I know why didn't I buy insurance? Cause I went to a " professional " got tracking and have never had this problem before. Everyone else I ever dealt with knows their job. Bottom line. Don't trust those place. Never trust someone that stinks.

With the closure of all Amazon Fresh stores FedEx has become one of my places to return items…read morepurchased online from Amazon. Downside is the delay receiving your refund. Possibly, 24 hours vs Amazon Fresh Amazon which was like 30 minutes.

I come here often because it's close by. After this visit, I will no longer even try. They have…read more"new" printers. I needed to scan documents. The first machine was out of order. The next one, would time out. After 5 minutes of trying, I went to the next available one. Same thing. It timed me out! Another person needed to scan his documents and when he asked an employee, the response we got was "the printers are slow today" I left and went to the FedEx on Temecula Pkwy. I was able to scan and email my documents the first try!

Love the convenience of a Dropbox out front, especially when we find it challenging to get to the…read moreship center before closing time. As for the staff located at this ship center, they make service hassle-free. Often times I travel and need to ship out pelican cases to my destination so I don't have to lug so much baggage at the airport. Every time I show up with my case, they are ready to take measurements, record weight, and enter my account number and I am out the door! They are well prepared for any shipping service we need and make life easy! I've been to other FedEx locations and sometimes I experience a long wait with no customer line (on multiple visits), or one store I recall gave me a hard time requiring me to purchase a FedEx box for a shipment I needed to make even when I already had a box...or ship centers that did not offer a drop box. This location is my go-to for all my shipping needs!

My fedex driver in Murrieta CA continually leaves my packages out in front of my garage in plain…read moreview for thieves. Packages should be delivered to the front porch. He or she must be doing it on purpose. Poor customer service on Fed Ex's part.

Lily is amazing. I came in right before closing and she was busy. She stopped and talked with me…read morelike I was the absolute priority. Great conversation too! Thank you

DO NOT GO TO THIS STORE! I recently brought a computer to this UPS store for an ATT/Asturion repair…read moredelivery on special box and packaging provided by ATT. The experience was frustrating from the start. The store is located in a confusing spot between storage units, as handicap it was hard to park. My son initially brought the package inside. A woman working there rudely told him he needed to pay for the box and tape, even though we already had all necessary packing materials and only needed tape to seal it for inspection. My son steeped out of the store and helped me to get out of the car (I'm using a knee scooter) so I could help. She reluctantly agreed not to charge us, claiming she thought it was an Amazon return -- which clearly it was not. She also insisted on using a different box than the one provided by ATT, citing "instructions," which seemed questionable. The package, prepaid for UPS overnight, was not shipped on time (Thursday) and remained at the store with no updates until the following week on Tuesday when I called to complain; and even then, she claimed "unbelievably" she didn't have boxes available -- despite the original packaging being provided. Based on this experience and reviews I've read, this store seems to have a pattern of: * Delaying or loosing shipments * Confusing or incorrect charges for boxes and packing materials * Providing poor customer service -rudeness- * Inconsistent or misleading information -like store hours, need to pay for packaging- Other customers have complained about similar issues for very long time; including lost packages and stores being closed when listed as open. Responses from the owner promising fixes do not appear to result in any real improvement. Next time I will read reviews in advance, I used this store for location convenience but certainly will use the stores at Rancho California and Temecula Parkway where I had no issues, staff is professional and cordial and I don't have to pay for a piece of tape of being charged for packing material unnecessarily. Bottom line: the service is unreliable, staff can be rude or unhelpful, and shipments may be delayed or mishandled or even lost. I cannot recommend this store for time-sensitive or important packages, or may at all. GO TO OTHER LOCATIONS!

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

I stopped by around 4pm today Friday afternoon, John D Schaar I believe assisted with my faxing…read moreneeds. He was professional, courteous and informed me of all services they offer which include portrait photos, canvas, posters and custom gift wrap all are reasonably priced. They are open Monday through Saturday- will definetly be returning because of the exceptional service received, thank you!!!

From the owner: Notary, Live Scan, Mailbox Rental, Passport Photos, Expedited Passport Service, Prints, Posters,…read morePictures, Wide Format Printing and Scanning

AVOID AT ALL COSTS I hired them expecting professional…read moreservice, but what I got was a complete breakdown in logistics and a total lack of respect for my property. Save yourself the headache and go with a different company... that is unless you love broken furniture and terrible/non-existent customer service! The company showed up understaffed with fewer workers than we'd contractually agreed to. They didn't send the number of workers promised, which made the entire process slow, disorganized, and ultimately dangerous for my belongings. From the moment they showed up we contacted the company to address the concerns, but given we had everything scheduled logistically to be gone from our house that day, we had no option but to move forward with the smaller worker crew that showed up. Long story short, we wasted twice as long as it should have taken to get everything done due to the lack of movers. And in the process, they managed to completely break some brand new furniture in the process. It was broken so badly that they just threw it away. BUT THE WORST PART IS THEIR CUSTOMER SERVICE: The "screw-ups" during the move were bad enough, but the aftermath has been even worse. Trying to resolve the damage and the contract breach has been a nightmare. Their customer service is dismissive and completely unwilling to take accountability for their failures. Even today, they were supposed to connect me with their claims manager (after about 5 phone calls and 5 emails), yet failed to do so as they said they would. It's clear they care more about booking jobs than actually fulfilling their contractual obligations or protecting your home. I've had to spend my own time drafting emails and fighting just to get a response regarding the property they destroyed. Do not believe the hype. They are understaffed, they break your furniture, and they will leave you hanging when it comes time to make it right. STAY AWAY.

Shane called 30 minutes out and they arrived and wrestled the tub up the stairs and through two…read moredoors with only a scratch/ scuff mark on the back that won't be visible. Outstanding work and they were very conscious about not damaging the tub. I will definitely use them again

I had a terrible experience with this UPS store - I shipped a package that arrived at its…read moredestination torn open and rummaged through and then sloppily retaped - with items missing. I contacted UPS and went through the very detailed process of reporting the problem (that they insist on) - listing contents, submitting photos of the contents and every side of the shipping box - including box number, etc. After all my trouble, they told me I needed to contact the specific store I mailed it from - (didn't take it upon themselves to communicate the problem and pass on all the info and pictures to their UPS store). When I contacted this Murietta/Winchester store, they told me to send the pictures and info. Next in the process, they told me I needed to contact the vendor. I told them, "You are the 'vendor.' This wasn't a package shipped by another company through UPS. It was sent by an individual at your store and stayed within the UPS system throughout the entire process." They said they'd look into it and call me back. No return call, so I called back. They continued to put it off, the one lady went on maternity leave, the next employee said they'd pick up where she left off - many phone calls over many months trying to get some help to pay for the phone that was stolen - or some kind of compensation - and was consistently neglected. I finally let it go - but I have made it a point not to use UPS for my many mailings and shipments since then. I had never had a problem with UPS over my lifetime, but was surprised that when I did, they didn't step up and take responsibility for their mistake. I won't have a problem with them again because I won't use their services voluntarily again. It has cost them (& will continue to cost them) way more than the cost of a (even inexpensive) cell phone worth of business - just from myself and my family. Customer service is not what it used to be - even from long-time companies like UPS. Disappointing.

Always extremely friendly and helpful. My go to place for mailing and shipping. They are very busy…read morebut take time for you and don't rush. I appreciate that