Project Details: Single-color Embroidery on Polo shirts…read more TLDR: Things started great, but deadlines kept getting pushed back and ultimately the finished products were not of professional quality. I really wanted to find my go-to spot for all my merch needs because I have multiple clients/vendors with year-round requests, and I was delighted to meet Kolton as he was very knowledgeable and energetic when I first met him in the shop. He helped me source the type of shirts I wanted, even ordering samples for me to check out in-person, and I was pleased with his pricing as well. I could not have asked for a better start. Unfortunately, as you may have guessed from my rating, things started to go downhill once it was time for production. The common theme was inconsistency: 1) Communication was random -- via calls, texts, and voice messages, it was difficult to find out the status of my order. Twice I even drove to the shop before their closing hours so that I could find out in the flesh, but on both occasions the store closed early without any notice. 2) Deadline was delayed multiple times -- Kolton had informed me that he would be going out of town but ensured me that my order would be completed before he left. When the planned date of completion had come, I hadn't heard from him all day so I called near end of day to ask for a status update; he asked if he could get the order completed after his vacation because he didn't have enough time. Even though this was upsetting, I told him it was fine - we've all been there with deadlines, so I gave him another chance. Fast forward to his return from vacation, my order was still not done until a week after it was promised it would be completed. 3) Finished product was not professional quality -- I had ordered a simple single-color embroidery on polo shirts, and I was shocked to see the inconsistent stitching from one shirt to the next for nearly every single shirt. I figured with all the time that was spent on the job, that the shirts would come out amazing... but it looked as if he rushed throughout the entire process. They did not look the same as the initial sample shirts that were shown to me at the beginning of the project, so I felt misled. From seeing the majority of positive reviews for this shop, I am very confused as to why my own experience was much different even though I was respectful, remained patient, and the complexity of my request was quite standard and simple.

BEST Embroidery place in town! I needed to get my soft shell jacket done for work and kolton was…read moresuper helpful and very professional. I recommend not only everyone but all my fellow first responders as well! He did perfect on the text.

Shirts turned out amazing…read more Great communication Will definitely use them for future embroidery projects

I'm so happy with my order from Kavys Customs! The customer service was great. Kavy helped me pick…read moreout the perfect hoodie and customized my photo into beautiful one of a kind artwork. The hoodie was such good quality and I can't wait to order more.

Adryan was amazing to work with, he got us the quote super quickly, made amazing suggestions on how…read moreto make our screen prints stand out in an even more professional and stylish way, got the work done quickly and prices are super reasonable. Could not recommended him even more highly!! He is great!

I highly recommend working with Garment Decor. I'm a fairly new small business owner, and Marcel…read moretook the time to guide me through the entire process of placing an order with them. He gave me tips on what to look for when approving a print for production, and even took the time to help me figure out my priority between t-shirt quality and vibrancy of color print. His guidance was very valuable in helping me move forward. Eric and Cesar were also very instrumental in making sure I was a satisfied customer. They were all upfront in answering my questions, and needless to say - the shirts they produced by far exceed the vibrancy I had anticipated. Definitely will return!

Letterman jackets are an extremely expensive investment. If you are going to take that plunge I…read morehighly recommend Logo Joes! This is the second Letterman's jacket I've purchased from them and my experience has been wonderful both times. Their staff is extremely courteous and helpful with the decisions that need to be made on sizing and patch placement. Their communication is excellent, example - When we ordered my daughter's jacket we were told the turn around time would be 10 weeks (which would be the 3rd week in February). We received an email about 5 weeks later informing us that the jacket would be delayed by a couple of weeks due to a forced closure when most of the employees were out with COVID. We understood but my daughter was of course a bit disappointed. We'll, fast forward 4 weeks and I get a call letting me know that my daughter's jacket was ready for pick up! Actually a week earlier than the original delivery date! When I picked the jacket up I told the staff that I was surprised it was ready after having received their email. She thanked me for my understanding in the situation and said they worked really hard to get back on schedule as they know how important it is to the kids and all of their customers

Logo Joe's provided quick service, amidst being extremely busy. I had a small order, and they…read moretreated me very well I would highly recommend, and I will be back.

Very kind employees and did a wonderful job on my items! Great quality! Highly recommend!read more

I can't say enough about the level of professionalism this business upholds, while treating every…read moreorder as if it was the only one to be dealt with. Anytime there was a question, a problem, an order change...anything they were there to fix add or adjust whatever was needed. The orders were always on time if not ahead of schedule. They were helpful with everything always treating you like family and meeting you with a smile. Highly recommended and very much appreciated.

I came here to get my graduation sash embroidered but what I asked for versus what I got was quite…read moredisappointing. The font and sizing did not match the photo I showed them or the mockup they created. They also did not contact me to let me know it was finished. I would've spent more money to get a new one done but I sewed my sash together myself and my graduation is this weekend. Pretty sad about that but oh well. I didn't tell them anything since I didn't see what it looked like till I got home.

I was a recipient of a huge act of kindness today. I took a handful of my mom's stockings to be…read moreembroidered because my native Hawaiian friend Val, who lost everything in the Lahaina wildfire, needs to have a MERRY Christmas. So much loss. When I picked them up today, there was no charge by the company. In fact, there was the bag of beautifullly and thoughtfully embroidered stockings and gift cards for Val and her family. I was in shock. I think I started crying and the owner gave me a hug. What a wonderful business this is. When I dropped off the stockings, I told them why I was embroidering them; that my mom had gifted Val, her husband and kids stockings many many years ago, and they were burned up in the fire. People are good. So grateful to have found this gem of a business. They made a difference.

Chuck is absolutely amazing. His attention to detail is commendable. He has done our son's swim…read morepants, jacket, and parka in May. Today, we brought a new parka and he was able to do it with a quick turn around. His value is great. He is kind, honest, and genuinely strives to make his customers happy. I recommend his business to everyone. I also have recommended to our sons swim friends

Came in today to get help designing a hat and the guy was very helpful. A lot of his completed work…read morein the shop looked very well made so I feel great about choosing signature print as my embroidery shop for this project and future projects.