I had a terrible experience with this UPS store - I shipped a package that arrived at its destination torn open and rummaged through and then sloppily retaped - with items missing. I contacted UPS and went through the very detailed process of reporting the problem (that they insist on) - listing contents, submitting photos of the contents and every side of the shipping box - including box number, etc. After all my trouble, they told me I needed to contact the specific store I mailed it from - (didn't take it upon themselves to communicate the problem and pass on all the info and pictures to their UPS store). When I contacted this Murietta/Winchester store, they told me to send the pictures and info. Next in the process, they told me I needed to contact the vendor. I told them, "You are the 'vendor.' This wasn't a package shipped by another company through UPS. It was sent by an individual at your store and stayed within the UPS system throughout the entire process." They said they'd look into it and call me back. No return call, so I called back. They continued to put it off, the one lady went on maternity leave, the next employee said they'd pick up where she left off - many phone calls over many months trying to get some help to pay for the phone that was stolen - or some kind of compensation - and was consistently neglected. I finally let it go - but I have made it a point not to use UPS for my many mailings and shipments since then. I had never had a problem with UPS over my lifetime, but was surprised that when I did, they didn't step up and take responsibility for their mistake. I won't have a problem with them again because I won't use their services voluntarily again. It has cost them (& will continue to cost them) way more than the cost of a (even inexpensive) cell phone worth of business - just from myself and my family. Customer service is not what it used to be - even from long-time companies like UPS. Disappointing. read more

Always extremely friendly and helpful. My go to place for mailing and shipping. They are very busy but take time for you and don't rush. I appreciate that read more

This was my first time returning a large item through Amazon. My son's father had torn open the box to the large item and it needed to be taped back together. Scarlett was so helpful and provided great customer service. She helped me tape the box back together and wrap up the items with the bubble wrap to return the item back to Amazon. She dealt with the line very well, assisting others while I was situating my own package. Well done! read more

Rude. Poor customer service. Unprofessional/rude/dishonest. Owner makes zero effort to correct customer service and mail issues. Employee and management turnover is like a revolving door. Very unorganized. They literally will refuse to give you your mail or will hold it for days They Continuously lose mail. Think twice before you patronize this location. You won't get what you paid for. read more

Amazing customer service every time!! I've been to this location many times and each visit makes me feel like I am truly valued as a customer. Treated with upmost respect . Thank you Bri , you enjoy your job and it shows read more

Service is soooooooooooooo Slowwwwwwwwwwwwwwww - the women are toooooo slow for a busy business read more

I go in here everyday for my business and the gals in here and GREAT!! The store is always clean and stocked with anything I might need! I usually use the USPS service and UPS service! I just used the Shredding Service the other week, I didn't know you had that option! read more

Excellent staff! Very high level of customer service! A great place to complete Amazon returns in a professional as well as expedient manner. Great job UPS Store! read more

The UPS Store - Shipping Centers Near Me - Murrieta, California

Slowest ever. The manager in the back watching the line grow and continue to run her mouth talking to her friend. Just sad read more

The UPS Store - Just dad - Shipping Centers Near Me - Murrieta, California

I came in this the other day, and what a mess. The store is unorganized no supplies on shelf, there was stuff every where, stuff on the floor....What a joke! Most of the staff has all left, I wonder why! Management obviously doesn't care. I'm looking for another store from here on out. read more

I've only used the UPS store for a few Amazon returns but the experiences I've had have been good. We don't always package the returns we'll if the original box has been damaged but they've taken the time to prep them and print/stock labels for me. I've been helped by a couple different employees and always receive the same level of service. One employee even helped me with NOT returning a pkg. one particular order was not Amazon Prime due to the specialty of the object. But it came in and we decided we didn't need it after all. The shipping to return the box to China was going to run me about $45 since it wasn't a prime order. The object only cost $20. They broke it down that I'd be losing more money by shipping it back than if I just kept the item. Saved me $25 when they could have easily shipped it and taken my $45. Very honest business practice, looking out for the customer rather than the bottom line. Thank you UPS store for being an honest, quality business in a time when it seems like most are only out to make a buck. read more

Love them! Always get excellent service! Brianne goes above and beyond! She asks me about things I may have told her on my recent visits that she remembers!! Very personable, friendly, courteous, efficient. A+!!! read more

Went there for notary, she is very polite and well mannered and older people going there is a friend of the owner. That means he's got good customer service! read more

Went to fax some paperwork. Very important to me to get this out. I run a small business so when I enter these places that claim "small business solutions," I expect to have solutions not problems. That's all this place is. Fax doesn't work, printer is down. Go to Postal Annex better. I usually go there but because I was here and I needed these forms out, I just walked in to try this place. I'm so glad my small business solutions is handled somewhere else. I recommend you do the same thing. read more

When we came in, I could see that Michelle, the manager, really didn't want us to be here because she had this impatient, angry face all the time. She was very rude and asked us to weigh each box, and I mailed the same box to another store the day before and they didn't ask us to weigh it. After we finished, she served several white clients and was much nicer. I want to ask, does she think asians won't complain to her because we are Asian? It makes me feel racist .It makes me feel racist .Michelle, you're the manager here, you should have a lot of experience, it's not professional. read more

For my business, I had to ship 43 boxes the week before Christmas. I was fortunate enough to work with Bri at my local UPS Store. Bri could not have been more helpful and happy to help. Bri even worked after hours to complete my order. The following day I had 19 more boxes and was fortunate enough to work with Kyle. Same experience, happy to help, was quick and so kind. What a great group of people to work with. I highly recommend my local UPS Store. Thank you Bri and Kyle! To make it even better, the cost for the same shipping was $800 less then when I shipped by FedEx in 2020. I had numerous problems with FedEx staff, processing and billing (had nothing to do with Covid). read more

Went into this UPS store today to send off a rather large package. Bryan C. helped us out and did a wonderful job finding the right size box, putting it together, and offered to fill the empty space with filler to be sure it arrived just as we sent it. The package ended up costing more than what I expected, so he found us a AAA discount which helped a lot. Bryan took the time to make sure we had our package mailed off safely and was very kind and helpful. We can't thank you enough Bryan! read more

When it comes to customer service, Brianne is the girl! She went over and beyond to accommodate my needs and it's people like her that make me want to continue to use this store's services! Thank you Brianne for all of your e appreciate you! read more

I would like to give a huge shout out to Bryan C. at the UPS Murrieta store! Yesterday, I had to send out some very special packages for my 7-year old daughter. There were many going to many different places. Bryan was helpful in getting them packaged, but also very patient with me as I gave him each address! Even when I gave him an incorrect one that he had to go back and fix for me! Thank you, Bryan, for being so helpful and accommodating! My daughter says thank you as well! read more

This place the nicest employees working there. The place is clean and there very attentive. I go here for all my mail and printing needs. They take there time to listen and always find a solution. I have been there a few times will and Lessly work we together. They provided me with great customer service as well as other customer while I was there. Thank you read more

Friendly Advice... DO NOT SHIP ITEMS from UPS store #4204, they do not value their customers & think they are entitled to keeping my money, for a service I paid for & did not receive. I sent a transmission out from their location on Fri. Dec. 28th, 2018. All they did was print a sticker & placed it on the item. I personally helped the UPS driver load the item mentioned in the back of his truck. The item was supposed to be delivered to the buyer on Mon. Jan. 7th, 2019. However the buyer was notified from UPS that he needed to go to their facility & pick the item up. When he got there the item was destroyed, as if someone just pushed it out of the truck & it landed on the top of the transmission case & cracked it. He did not take possession of the transmission & they returned the damaged transmission to Me. Unfortunately the guy at the UPS store did not offer insurance & I did not ask. So therefore a claim was filed & denied on behalf of UPS claiming I improperly packed the item, even though they can see I have sent multiple transmissions through their company & have never had any issues. I went to the UPS store on Jan. 10th, 2019 to speak w/ the manager of that location about the issue. She said I would get a partial refund, I said "partial?". She replied that a refund wasn't up to her that she had to ask the owner of the store. Well she got back to me saying that the store manager is denying a refund & can only give me $50 back out of the $187 that I spent to send the item. The never made it to its destination & was returned back to me, damaged. I requested that the store owner call Me & explain why she feels she is entitled to keep My money.... To my surprise, she called. She stated that UPS had already took their cut & they wouldn't refund me. No duh, you're a franchise & you'd be reimbursed by UPS. Her & the manager insisted that UPS would be the one to issue the refund. I called the 1 800 number for UPS & spoke w/ the Customer Care Rep. & they said that the store I shipped from would be the ones who issue the refund. I told her that they keep insisting that I have to get a refund from UPS company. The UPS customer care rep. said that she would even expect a refund & that obviously the store owner is not trying to help me, so she provided me w/ the phone number to call Corporate to file a complaint out that store. I personally spoke w/ 2 other locations, 1 being the location on Clinton Kieth. I spoke w/ Vincent, the owner of that UPS store location & I told him what happened & if I had shipped the item from his location, would he give me a refund??? Without hesitation, his reply was " Yes, I would refund You gladly in order to retain You as a customer. From now on, I will be using his location to ship My items. To insure that if for some reason that my package doesn't make it. I will be taken care of & not treated unfairly. W/ that said... I will NEVER use the UPS store #4204 on Winchester/Murrieta Hot Springs in the Albertsons parking lot. I have already found a replacement transmission for the buyer & will be using the UPS store off Clinton Kieth to send it off. I recommend that You guys go to another UPS store, where You'll be treated like a valued customer & won't have to worry about being ripped off, if something was to happen to your package. Pics to show that there was No damage prior to shipping off. I also wrapped it it lots of bubble wrap & plastic prior to shipping off. ****AGAIN,DO NOT SHIP FROM UPS STORE #4204 on Winchester/Murrieta Hot Springs read more

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Probably the rudest employee I have interacted with , went in to drop off a return package from Amazon , young blonde guy with Tattoo on left arm behind counter was expressing how he doesn't care about not wearing a mask during this time expressing how he knows better . Walked up to him no greeting said how do you want me to send these packages with no labels . Let him know we had a QR code for him to scan , he scanned printed labels and when handing us the receipt i Extended my hand to take receipt and he drops it on the counter knowing my hand was out about to grab it ... being a regional manger for a large corporation I'm so disappointed in the level of service this store an employee provided . They should feel great full to be open for business vs the stores next to them that have to be closed I'm sure if they had the opportunity to open them would provide world class service ... read more

Outstanding service today! Not only did Brianne offer outstanding service today she is also very personable. I went in to return an item and I had to reuse the bag it came in. Since the bag was torn from opening it Brianne improvised and used her ideas of how to make it work. Her crafty idea worked, yay!! Thank you Brianne. read more

We had a great experience here. Highly recommend making an appt if you want to use the passport services.

Thank you Lessly for taking my call 2 minutes before closing and waiting for me to get there to drop off my package. I was in a hurry and you were closing up but you made sure to ask me if I needed a receipt which I did and I had forgotten about asking for a receipt it in my rush. Thank you for the great customer service! read more

I will drop off packages here from time to time. I have a weekly UPS pickup but there are times when I have last minute packages to ship out and my driver has already picked up so I will drop them off at this store. Without question one of the worst customer service people I've ever encountered at a UPS Store. There are two women in particular that are really bad. An older blonde lady and a young girl I haven't seen before. The younger dark hair girl helped me the other day (sort of). When I walked in the blonde lady was helping another customer and the younger lady called me over and pointed to the scale for me to put my boxes on. I put them on the counter because there were a few boxes. She looked at me and pointed at the scale again. So I put the first package on the scale, an international package, ground to Canada. After a few minutes of confusion she looked up at me and said this is international - I said "right ground to Canada, is that an issue?" She didn't reply and took that package off and pointed once again to the scale. Not sure why she couldn't verbally communicate but I complied and kept putting the boxes on the scale. When she was done she printed the receipt and just handed it to me. No thank you or have a nice day. Not a single word. I'm used to the older blonde lady doing this and apparently she must have trained the younger girl. They use to have a really sweet older lady who was super nice and when it would get busy she would talk to customers in the line like "thanks for your patience we'll be right with you..... etc, etc". You know normal customer service etiquette. I now drop my packages at the Temecula UPS store. A little out of my way but worth it not to deal with people who clearly hate their job. read more

Very welcoming crew - fast - quick - spend like 5 minutes with 1 person ahead of me. The store manager asked if I was dropping off package which I was and quickly helped me. read more

Friendly staff, attentive, professional and honest. I feel like they could use one additional person/checkout area during peak times. This is a popular drop off point for UPS/Amazon returns. read more

Sadly, I wish I could give them more stars and a better review, but this store, of which I am a long term box renter, just doesn't seem to want to work out it's bugs in spite of me bringing things to their attention in writing and by phone. Extremely frustrating. I've been renting UPS Boxes all over the country for the last 20+ years. I rent a local one for business and another box in San Diego for my personal mail. I've never had the issues I've had at this store in Winchester/Murrieta Issues? Yes. Namely, they will not notify me of items delivered that fit into my mailbox. EVEN IF IT HAS A TRACKING NUMBER ON IT! I had to call and ask about this because I found myself with "surprise" packages that they did not email me the receipt information for. How would I even know it was there? If it has a tracking number, I should be notified, regardless of if it fits in my box. Common sense, right? I mean, this is a service I PAY for. Truly, they don't quite get this. Also, within one month of getting our box there, they called to inform me that my S.O. was not on the account and they turned away a package for him. WHAT?? My Significant Other signed the card and got the keys directly from them a month prior, right along with me!! Then they called me back to say they "Just hadn't looked in the computer well enough". Pretty big "boo boo" there. ALSO....They tend to close at odd hours (not posted). For example, I was notified on a Saturday at 12:20pm that I had a package. I arrived to get it at 2:45pm. Gate was closed and I couldn't get to my mailbox nor speak to a clerk. Even though the hours posted state closing time is 4:00pm (When I called later, they said they often leave early on holiday weekends.......would have been nice if they posted that) Needless to say, I won't be renewing after my year is up. As far as the store's other capabilities.....they seem to have packing supplies and copy needs taken care of. They do make house keys. If that's what you're needing, you'll be fine. If you want long term service and to rent a box there....DON'T.....Just my opinion! read more

Hey I stopped in yesterday.. to send a package..PAM greeted me..she is amazing helpful..personal attention was Awsome! Going to use this location when ever possible! Thanks PAM..you helped make my day! read more

They stole my purse. In Spring 2018, I shipped out a Louis Vuitton purse in its original Louis Vuitton box at this location. The retail price of the purse was $3,500.00. The box was flashy -- I used Louis Vuitton's packaging; it has greater resilience during transport. But it's a distinctive saffron color that highlights Louis Vuitton in large print. The package never made it to its final destination. I had purchased tracking, but not insurance. I think insurance only covered $500? The shipment was scanned and on its way to its next stop, San Bernardino, according to the package's tracking information. That is where the tracking updates permanently stopped. The final destination was supposed to be the east coast. The package was never delivered. I opened claims with USPS and they had a so-called eight-month investigation. At the end of their "investigation", I received an apology email that my items went missing in the mail. No compensation. I was told over the phone that packages can break open and the contents fall out of the box. This was a brand new purse with its authenticity card, original receipt, dust bag and it just went missing out of a high quality Louis Vuitton box. I'm skeptical. Don't ship your items in flashy boxes here or it could go missing like mine did. Stick to plain brown. I wouldn't spend a penny at this location again. Go to the Postal Annex across the street -- the owners are trustworthy, they have cameras and have never lost my mail in over ten years. read more

Shipped 2 packages on April 30th. Paid for overnight delivery for saturday 5/1 packages did not arrive til monday 5/3. The store employee Dan confirmed with me on 4/30 that I paid for the correct labels and guaranteed Saturday 5/1 delivery or your money back. He even put saturday delivery stickers on the boxes. Called the store trying to get a refund and they said it's a UPS corporate problem. Called UPS customer service and I am being denied a refund because UPS franchise store employee Dan failed to do his job properly. Paid over $100 for shipping, had to refund my customers in full for their orders and shipping and resend both boxes with USPS instead. Terrible customer service. This was my first and last experience shipping with UPS. do not ship with UPS go to FedEx or USPS instead. read more

The UPs Customer service is the slowest today. Waited almost 10 minutes simply to drop package off and picked up receipt that only takes few seconds. Set back is there is only one staff while long line of customers waiting patiently. Should have at least 2 staff during busy schedule this morning. read more

Excellent and very quick service - very friendly and patient! . I go here regularly for postal services. Would highly recommend to anyone.

Everyone here is very kind they treat everyone with respect here there were times where I I was running late/had a deadline They help me do things over the phone and was very sincere about it I appreciate your awesome customer service for being kind and treating everyone with respect no matter their race, from the bottom of my heart thank you you guys are awesome ! read more

Kudos to Lessly for her help with returning a package. Great customer service. Knowledgeable. Friendly. Thank you Lessly!

I've been here NUMEROUS times to ship back returns to Amazon, & even though they've never made any profit off of me (these returns are prepaid through Amazon) they still have always been so smiley, so friendly, never acting like I'm a burden. After one time last Christmas season I dropped off a return they gave me a goodie bag of Holiday Treats! Great local neighborhood business if you have any paid business to give them I highly recommend them for all your shipping needs! read more

Yesterday I had to ship 7 certified letters all at once. If you've ever done this it means a lot of extra work for the staff. Pam and Cody worked together to know out the letters for me super quick. They were personable and very nice. I appreciate them taking care of me. This is my go to store for UPS now. read more

We've been using this UPS store for 3 years now and highly recommend going there. The lines are never to long and they are very professional and nice. I was just there a few days ago to send out a return package. I liked how they had clients standing a distance apart and were wiping down the station and counter after each person was done w transactions. They are taking the correct steps to stay open, serve us, and be mindful of the current situation going on. Lessly was our employee and she was very nice and kind. read more

I just got a mailbox here. The entire staff already knows my name and are extremely helpful and friendly